John Lewis & Partners, Cardiff
Address
The Hayes Cardiff CF10 1EG
Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.
Phone number
If you're calling about an existing order, please have your order number ready.
call 02920 536 000Opening hours this week
- Mon*
- 09:30 - 19:00
- Tues
- 09:30 - 19:00
- Wed
- 09:30 - 19:00
- Thurs
- 09:30 - 20:00
- Fri
- 09:30 - 19:00
- Sat
- 09:00 - 19:00
- Sun**
- 11:00 - 17:00
how can you prepare for visiting our stores?
- Please wear a face covering while in our shop*
- Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
- You can check stock availability at your local shop on our app before you arrive. Download our app
- my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
- For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
- We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021 Read our returns policy
- We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
- If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home
John Lewis & Partners Cardiff
John Lewis & Partners, Cardiff offers the best in fashion, beauty, homeware, giftware, technology (including Apple products) and electrical items. Our first floor opticians deliver the specialist attention your eyes deserve. Also, the Kuoni team can tailor your holiday to be as individual as you are. Customer refreshments are available in The Cafe by Benugo on the first floor and in The Place To Eat on the third floor.
Explore some of our in-store services
All Things Baby
Level 3
Personal Styling
Level 1
The Beauty Society
Ground Floor
The Floor Room
Level 2
Home Design
Level 2
Fitted Kitchens
Ground Floor
Made to Measure - Curtains & Blinds
Level 2
There's more to discover
Barbour Rewax
Ground Level
Opticians
Level 1
The Place to Eat
Level 3
The CAFE by Benugo
Level 1
Kuoni
Level 1
Elemis Counter Treatments
Ground Level
Brands we love in Cardiff
Store guide
Ground Level
Departments
Beauty
Clothes Care
Decorative Accessories
Electricals
Fitted Kitchens
Gift Food
Kitchenware
Men’s Accessories & Shoes
Menswear
Pet Care
Stationery
Tableware
Services
The Beauty Society
Cash Machine (next to down escalator)
Customer Collections
Toilets (wheelchair accessible)
Level 1
Departments
Haberdashery
Jewellery & Watches
Lingerie
Sports
Sunglasses
Women’s Accessories & Shoes
Womenswear
Services
Bureau de Change
Bra-fitting Service
Customer Services
Gift Wrapping Service
John Lewis Opticians
Kuoni Travel
Personal Styling & The Style Studio
The CAFE by BENUGO
Toilets (wheelchair accessible)
Level 2
Departments
Bathroom Accessories
Bed & Bath Linen
Beds & Bedroom Furniture
Blinds
Christmas Shop (*Seasonal)
Decorating
Furniture
Home Furnishings
Lighting
Outdoor Living (*Seasonal)
Rugs
Services
Home Design Service
The Floor Room
Toilets (wheelchair accessible)
Level 3
Departments
Audio, TV & Technology
Childrenswear & Shoes
Nursery
Services
Nursery Advice
Parents' Room
Technical Support
The Place to Eat
Toilets (wheelchair accessible)
DOUBLE POINTS WITH PARTNERSHIP CARD
Book your next adventure through Kuoni Travel 20 December - 28 February and receive double points on your Partnership Card*. Book online or visit here. *Representative 18.9% APR (variable)
THE PLACE TO EAT
For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day
THE PLACE TO EAT
For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day
The Beauty Society
Our impartial Beauty Guides will take you on a journey through our array of brands to find the product - or experience you’ve been searching for. Find out more
Floor G
OTHER SERVICES
Opticians
We offer the personal advice, latest frame ranges and specialist attention your eyes deserve
Floor 1
Gift List
Whatever the celebration, help friends and family mark it with a special gift.
Floor 1
Benugo Cafe
Serving delicious breakfasts, lunches, afternoon teas and everything in between
Floor 1
Kuoni
Find your faraway place from over 80 destinations with the travel experts
Floor 1
Nursery Advice
Our Nursery Partners can help you at every step of the way with our two free services
Floor 3
Personal Styling
Style that starts with you. Our Personal Stylists can help you find looks that work
Floor 1
* Bank Holiday Hours: 09:30 to 18:00
** Browsing from 10:30