Facilities & Services at John Lewis Cardiff

Baby feeding and changing room

Baby feeding & changing room

Mums and dads with babies will appreciate our Parents' room, which is on the Third floor, away from the busy shopfloor. There you'll find:

  • Family toilets
  • Rest area
  • Nappy changing area
  • Bottle warmers
  • Separate area for mothers who
    want privacy

Click & collect Cardiff

Order online, collect from John Lewis Oxford Street

Can’t wait for delivery? Then use our Click & collect service.

Simply order online by 8pm today, and collect after 2pm tomorrow from this branch.

Note: this service is available on selected items. Please check individual product pages for details.

Car parking


The John Lewis car park has 550 spaces and is accessible via a ramp off Hayes Bridge Road.

There are 35 reserved spaces for disabled customers and those with young children, adjacent to the lifts


The Place to Eat

Sample our delicious seasonal menu which offers hot meals, light snacks, mouth-watering cakes and refreshing drinks. Set in a relaxing environment,it’s family-friendly and provides the perfect opportunity to rest and refuel.

Children’s meal bag

A balanced meal for your child providing a source of calcium, at least one portion of fruit and veg and no added refined sugars (includes products containing naturally-occurring fruit or milk sugars).

The Cafe by Benugo


Come along to the The Cafe by Benugo to enjoy barista-made coffee, freshly made sandwiches, deli lunches and afternoon tea, on the First Floor.

The relaxed atmosphere and soft seating make The Cafe by Benugo the perfect place to comfortably unwind. We look forward to welcoming you for breakfast, lunch or just a light snack, with a range of daily specials including salads, oven baked dishes and treats from the Benugo bakery.

Services for disabled customers

Services for disabled customers

We offer a range of services to help make John Lewis an easier, more convenient place to shop.

Read more


Services available in all our shops

Book online for services marked * - just follow the link

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Fashion and Beauty Services

Fashion and Beauty Services

Home Services

Home services

Gift Services

Home services
Gift list*
Personalised stationery

We also offer a convenient gift wrap service for products purchased from our shop. Simply drop off your gifts and they will be beautifully wrapped while you finish your shopping.

Technology Services

Technology services

Installation and Disposal Services

Installation and Disposal Services

Baby and Child services

Baby & Child services

Unique services at John Lewis Cardiff

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John Lewis Opticians

John Lewis Opticians

Your eyes are precious, and we'll help you look after them. From discovering the perfect frames, to having your eye test, at John Lewis Opticians you'll find the personal advice, latest ranges and specialist attention your eyes deserve.

We offer a £25 eye test, and walk-in appointments are available each day. Find out more and book an appointment online, or call 02920 536 060.

Elemis Spa Pod

Elemis Spa Pod

Enjoy a 30-minute facial in the Elemis Spa Pod.

Not only will the Elemis Spa Pod work wonders on your face but its ‘magic chair’ also massages you from head to toe! This works by scanning your body to evaluate your tense areas and works on those a little harder than everywhere else. Bliss!

To arrange an appointment, simply use our online booking system.

John Lewis Bureau de change

Bureau de change

Visit our bureau de change, located in our Customer Services department, to buy foreign currency and traveller’s cheques. We review our exchange rates every weekday, (except bank holidays), so you can be sure you’re getting our best available prices.

You’ll find 30 currencies in stock, with 30 additional currencies available to order online. You can also buy traveller’s cheques in Sterling and US, Canadian and Australian dollars in store.

Read our John Lewis Foreign Currency page for more information.