Facilities & Services at John Lewis Norwich

Baby Feeding & Changing Room

Baby feeding & changing room

Mums and dads with babies will appreciate our Parents' Room, which you'll find on the Second floor, by the Audio & TV department, away from the busy shopfloor. In it we have:

  • Family toilets
  • Rest area
  • Nappy changing area
  • Separate area for mothers who want privacy

Click & collect Norwich

Order online, collect from John Lewis Oxford Street

Can’t wait for delivery? Then use our Click & collect service.

Simply order online by 8pm today, and collect after 2pm tomorrow from this branch.

Note: this service is available on selected items. Please check individual product pages for details.

Find out more


The Place to Eat

The Place to Eat

Sample our delicious seasonal menu which offers hot meals, light snacks, mouth-watering cakes and refreshing drinks. Set in a relaxing environment,it’s family-friendly and provides the perfect opportunity to rest and refuel.

Children’s meal bag

A balanced meal for your child providing a source of calcium, at least one portion of fruit and veg and no added refined sugars (includes products containing naturally-occurring fruit or milk sugars).

The Place to Eat is located on the Second floor.

Come along to the Benugo Cafe for barista-made coffee, freshly made sandwiches, deli lunches and afternoon tea.

Benugo is located on the Mezzanine level.


Services for disabled customers

Services for disabled customers

We offer a range of services to help make John Lewis an easier, more convenient place to shop.

Read more



Export department

Telephone: +44 (0)191 232 5000
Fax:+44 (0)191 260 6700


John Lewis Parking

Our 650-space multi-storey car park is linked directly to the shop. Max headroom: 2.1m / 82.5 inches.Car park tariff for John Lewis shoppers:

  • Mon - Wed: 8am - 6.15pm
  • Thurs: 8am - 8.45pm
  • Friday: 8am - 6.15pm
  • Saturday: 8am - 6.45pm
  • Sunday: 9am - 5.15pm

The car park closes 45 minutes after the shop.


Services available in all our shops

Book online for services marked * - just follow the link

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Fashion and Beauty Services

Fashion and Beauty Services

Home Services

Home services

Gift Services

Home services
Gift list*
Personalised stationery

We also offer a convenient gift wrap service for products purchased from our shop. Simply drop off your gifts and they will be beautifully wrapped while you finish your shopping.

Technology Services

Technology services

Baby and Child Services

Baby & Child services

Installation and Disposal Services

Installation and Disposal Services

Unique services at John Lewis Norwich

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Considering a new carpet?

Considering a new carpet?

We offer an at home consultation where you can choose from a selection of carpet samples and have an estimate produced at the same time.

For more information, please ask one of our Partners.



Book your dream holiday with the travel experts.

Kuoni Personal Travel Experts are passionate about travel, taking the time to listen to your ideas and inspire you with honest and personal recommendations.

Find out more

John Lewis Bureau de change

Bureau de change

Visit our bureau de change, located on the Lower Ground floor, to buy foreign currency and traveller’s cheques. We review our exchange rates every weekday, (except bank holidays), so you can be sure you’re getting our best available prices.

You’ll find 30 currencies in stock, with 30 additional currencies available to order online. You can also buy traveller’s cheques in Sterling and US, Canadian and Australian dollars in store.

Read our John Lewis Foreign Currency page for more information.