Facilities & Services at John Lewis Oxford Street

Baby feeding and changing room

Baby feeding & changing room

Mums and dads with babies will appreciate our Parents' Room, which you'll find on the Fourth floor, by the Nursery department, away from the busy shop floor.

In it you'll find:

  • Family toilets
  • Rest area
  • Nappy changing area
  • Separate area for mothers who
    want privacy

Click & collect from Oxford Street

Order online, collect from John Lewis Oxford Street

Can’t wait for delivery? Then use our Click & collect service.

Simply order online before 8pm today, and collect after 2pm tomorrow from this branch.

Note: this service is only available on selected items. Please check individual product pages for details.

Find out more


The Place to Eat

Take a moment to rest your feet and recharge your batteries with a bite to eat and a refreshing drink. We have several restaurant choices:

  • Benugo on the Second floor
  • The Place to Eat on the Fifth floor
  • Rossopomodoro, a pizza and pasta restaurant on the Third floor
  • ham holy burger, a burger restaurant on the Third floor.
  • Comptoir Libanais on the Fourth floor: enjoy healthy, light Lebanese food in relaxed, comfortable surroundings.
  • Sushi Daily - pop in and see Sushi Artisans at work producing the freshest handmade sushi for you to enjoy now or later. Located in the Foodhall, Lower ground floor.
  • Our wine bar offers a range of wines by the glass all served by our wine specialists. You can also enjoy a bottle with a friend, complete with a choice of sharing platters. Located in the Foodhall, Lower ground floor.

Foodhall delivery service

John Lewis Foodhall

If you live in the W1 area you can have your foodhall shopping delivered to your door.

For purchases under £50 the cost is £5; over £50 and it’s just £3.Just ask at the checkout.



Export department

Telephone: +44 (0)115 941 8282 ext 4266
Fax: +44 (0)115 945 4308

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Services for disabled customers

Services for disabled customers

We offer a range of services to help make John Lewis an easier, more convenient place to shop.

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China Union Pay

China Union Pay

We accept China Union Pay (CUP) - the national bank card in our Oxford Street and Stratford City shops.

We are only able to accept this method of payment when the customer / card holder is present in the shop. Unfortunately China Union Pay can't be used for phone or online orders.

John Lewis Bureau de change

John Lewis Bureau de change

Visit our bureau de change, located in our Customer Services department on the 5th floor, to buy foreign currency and traveller’s cheques. We review our exchange rates every weekday, (except bank holidays), so you can be sure you’re getting our best available prices.

You’ll find 30 currencies in stock, with 30 additional currencies available to order online. You can also buy traveller’s cheques in Sterling and US, Canadian and Australian dollars in store.

Read our John Lewis Foreign Currency page for more information.

Services available in all our shops

Book online for services marked * - just follow the link

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Baby and Child Services

Baby and Child services

Fashion and Beauty Services

Fashion and Beauty Services

Installation and Disposal Services

Installation and Disposal Services

Home Services

Home services

Technology Services

Technology services

Gift Services

Picture Framing Service
Gift list*
Personalised stationery

We also offer a convenient gift wrap service for products purchased from our shop. Simply drop off your gifts and they will be beautifully wrapped while you finish your shopping.


Fitted bathrooms

We offer a wide range of bathrooms to suit your style and budget. All our ranges offer quality constructions and exceptional attention to detail. Our Partners will be happy to talk to you in more detail about the products we offer, and can advise you on every aspect of your new bathroom including furniture, showering, taps and sanitaryware.

Unique services at John Lewis Oxford Street

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Bobbi Brown Studio

Bobbi Brown

“Looking your best is simple and achievable - all it takes is knowledge, a few steps, and the right products.”
- Bobbi Brown

Receive a complimentary lesson when you visit the Bobbi Brown Studio. You’ll first have an assessment of your skin, to determine your ideal skincare regime, followed by application of your perfect make-up hues. Plus, you'll receive your very own personalised face chart.

Call the Bobbi Brown counter at John Lewis on 020 7629 7711 to book your on-counter appointment.

Shop Bobbi Brown

Elemis Spa Pod*

Elemis spa pod

Enjoy a 30-minute facial in the Elemis Spa Pod. Not only will the Elemis Spa Pod work wonders on your face but its ‘magic chair’ also massages you from head to toe! This works by scanning your body to evaluate your tense areas and works on those a little harder than everywhere else. Bliss! You'll also find treatments for men at the Spa Pod, including the Power Booster Facial.

Find out more about treatments available at the Spa Pod.

To arrange an appointment, call the Beauty department, or simply book online.

Shop Elemis

BeautyBAR by Clarins


Short on time? Now you can enjoy a range of 30-minute express treatments at the BeautyBAR by Clarins. Using natural plant extracts, Clarins BeautyBAR Specialists will deliver turbocharged, beauty-boosting treatments in a relaxed environment with no compromise on luxury or efficacy.

All treatments are just £25 per 30-minute session.

Find out more about the treatments on offer.




Experience one of Lancôme's new facials which all include an exclusive luxurious treatment mask.

Visit our Beauty Services page for more information.

Blink Brow Bar

Blink Brow Bar

Blink therapists are the experts at getting the best out of your eyebrows to enhance your facial features. They were the first to introduce eyebrow bars into department stores, as a new way to bring a quick and trusted service to customers.

Pop in for an eyebrow shape, tint or a simple tidy up.

Dressmaking Demonstrations


Every Thursday
6 - 8pm
Haberdashery, Fourth floor

Every Thursday evening one of our expert Partners will show you how you can create a garment, by following one of our simple step-by-step patterns.

Shop Sewing & Knitting

Dye-to-Match Hats

Dye-to-match hats

Complete your outfit by using our special Dye-to-Match hat service. There are 4 styles of hat to choose from: wide brim, small brim, disc and fascinator. Once you’ve selected your style, you simply need to choose a colour card or swatch (you can visit our haberdashery department for this).

Place your order and your bespoke hat will be delivered within 6 weeks. A delivery window of 2 hours can then be arranged.

Shop Women's Hats

Fitness Advice

Fitness Advice

Looking to invest in fitness at home? Need help in choosing what equipment’s best for you?

Ask about our free one-to-one consultations – and book a personal appointment with one of our COVE-qualified Fitness advisors. Your consultation includes a simple fitness assessment, a chat about your personal goals, and is designed to find the right fitness equipment for you. There’s no obligation to buy.

To book, call into the Sports department (5th floor), call 020 3073 0632.



Book your dream holiday with the travel experts.

Kuoni Personal Travel Experts are passionate about travel, taking the time to listen to your ideas and inspire you with honest and personal recommendations.

Find out more

Jane Packer Flower Shop

Jane Pack flower shop

Jane Packer's Flower Shop is located at the VIP entrance, close to Cavendish Square. This wonderful shop has an amazing floral collection that’s perfect for any occasion.

For more details, please contact
020 3073 0621

Fitted Wine Racks

Fitted wine racks

Our Fitted Wine Rack service offers the perfect solution to storing your precious wine collection in a space-efficient way.

Our fitted wine storage collection allows you to create a bespoke solution for your wine, as these racking systems can be built anywhere there's a space; in a cellar, under the stairs or as part of a kitchen design.

For more information about the ranges available as well as measuring and fitting, please see our Fitted Wine Racks service page.

Maximising rental potential

Maximising rental potential

Our free Lettings service offers advice on how to prepare your home and maximise rental potential.

From practical advice on how to protect mattresses and safely store away personal belongings, to advice around swapping fine china for basic crockery, our Home Design team will be happy to help.


Personal shopping service

Whether you're moving home and looking to kit out your new ‘pad’ or you’re after a gift for someone special- let our Personal Shopper take the strain. We will collate your orders and ensure everything you need is delivered safely.

If you’d like to make an appointment or for more details, please call 020 3073 0516 or email personal.shopper.oxford.street@johnlewis.co.uk

This is a free service with no pressure to purchase.

Picture Framing Service

Picture Framing Service

Pictures and Mirrors department, Second floor

We have over 200 frames and 150 mounts to choose from. The frames are made-to-measure and take 14-21 days to complete.

For more information, call 020 3073 0544.

Shop Photo Frames

Bridal appointment

Explore our range of bridal dresses with our complimentary 1 hour bridal appointment. After a brief consultation, your stylist will be able to recommend dresses to try that will fit your shape. Relax with a glass of fizz in one of our dedicated styling suites while your stylist selects bridal dresses and accessories especially for you. 

Bring your bridal party along for a shared experience. To book an appointment, please call 0203 073 0564.

Made to measure

Add a touch of bespoke luxury to your wardrobe with our new instore tailoring service.

Offering suiting, jacket and trouser separates and black tie tailoring, our fully trained Partners will be on-hand to take your unique measurements, before inviting you to select from over 100 cloths and 30 linings, with both lifestyle and budget in mind.

From the shape of your lapel, to the number of pockets and buttons required, every aspect of design will be covered to guarantee a perfectly flattering fit.

The service is located in the Ground Floor Men's Formalwear department. For further information, or to book a fitting,
call 0808 164 0965