Facilities & Services at Peter Jones

Baby feeding and changing room

Baby feeding & changing room

Mums and dads with babies will appreciate our Parents' Room, which you'll find on the Third floor, by the Nursery department, away from the busy shop floor.

In it you'll find:

  • Family toilets
  • Rest area
  • Nappy changing area
  • Separate area for mothers who
    want privacy

Espresso bar

Espresso bar

Grab a fresh coffee, a quick snack, or a sandwich from our Espresso bar on the sixth floor.

The Top Floor restaurant

The top floor restaurant

A contemporary eating venue to relax and meet up with friends. The menu offers a selection of freshly prepared and cooked dishes by chefs at specialist counters.

If you're looking for a coffee and a cake or pastry, salad or sandwich or a wide selection of freshly prepared meals, this is the 'Top Floor restaurant'.

Sixth floor, with view across London



Take a moment to rest your feet and recharge your batteries with a bite to eat and a refreshing drink.

Second floor

John Lewis Bureaux de change

John Lewis Bureaux de change

Visit our bureau de change, located in our Customer Services department, to buy foreign currency and traveller’s cheques. We review our exchange rates every weekday, (except bank holidays), so you can be sure you’re getting our best available prices.

You’ll find 30 currencies in stock, with 30 additional currencies available to order online. You can also buy traveller’s cheques in Sterling and US, Canadian and Australian dollars in store.

Read our John Lewis Foreign Currency page for more information.



Export department

Telephone: +44 (0)115 941 8282 ext 4266
Fax: +44 (0)115 945 4308

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Services for disabled customers

Services for disabled customers

We offer a range of services to help make Peter Jones an easier, more convenient place to shop.

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Charge Box

Charge Box

The Charge Box provides the perfect solution if your phone battery is running low. The Charge Box locker contains several chargers where you can plug in your device and leave it securely locked away while you shop. The first 30 minutes of charging is free.

The Charge Box can be found on the 6th floor by Customer Support.

Click & collect from Peter Jones

Order online, collect from Peter Jones

Can’t wait for delivery? Then use our Click & collect service.

Simply order online by 8pm today, and collect after 2pm tomorrow from Peter Jones, from the collection point in Symons Street.

Note: this service is available on selected items. Please check individual product pages for details.

Find out more

Services available in all our shops

Book online for services marked * - just follow the link

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Baby and Child services

Baby and Child services

Fashion and Beauty Services

Fashion and Beauty Services

Installation and Disposal Services

Installation and Disposal Services

Home Services

Home services

Technology Services

Technology services

Gift Services

Picture Framing Service
Gift list*
Personalised stationery

We also offer a convenient gift wrap service for products purchased from our shop. Simply drop off your gifts and they will be beautifully wrapped while you finish your shopping.

Unique services at Peter Jones

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Dye-to-Match Hats

Dye-to-match hats

Complete your outfit by using our special Dye-to-Match hat service. There are 4 styles of hat to choose from: wide brim, small brim, disc and fascinator. Once you’ve selected your style, you simply need to choose a colour card or swatch (you can visit our haberdashery department for this).

Place your order and your bespoke hat will be delivered within 6 weeks. A delivery window of 2 hours can then be arranged.

Shop Women's Hats

Meet Canon demonstrators

Canon demonstrators

Whether you’re a novice or guru, get the latest recommendations and professional advice on Canon’s range of products from one of Canon’s expert demonstrators.

Demonstrators will be in store every weekend to answer your technical questions.

Shop Canon

Home shopping service

Home shopping service

Moving home? Setting up a rental property? Holiday home or pied-à-terre?Let the Home Shopping team take the strain.

If you’ve a large number of purchases to make then our Home Shoppers can help you. We specialise in furnishing entire properties, whether you’re moving into a new home or equipping a flat to let, we ensure everything you need is delivered safely.

If you’d like to make an appointment or if you have any questions, please call 020 7881 6347 or email us homeshoppingservice_peter_jones@


Knitting classes

Knitting classes

Our knitting consultants hold regular one-hour knitting classes in our Haberdashery department for all levels of knitters. All classes are free and vary from absolute beginner to improvers and finishing. Their hours are the following:

Monday, Tuesday, Thursday 12 - 1pm
Wednesday 12 - 1pm and 5 - 6pm
Friday 11am – 12pm
Saturday 11am - 12pm

We recommend you book in advance, either by popping into department or by calling 020 7730 3434 ext. 6435.

Fitted Wine Racks

Fitted wine racks

Our Fitted Wine Rack service offers the perfect solution to storing your precious wine collection in a space-efficient way.

Our fitted wine storage collection allows you to create a bespoke solution for your wine, as these racking systems can be built anywhere there's a space; in a cellar, under the stairs or as part of a kitchen design.

For more information about the ranges available as well as measuring and fitting, please see our Fitted Wine Racks service page.

Maximising rental potential

Maximising rental potential

Our free Lettings service offers advice on how to prepare your home and maximise rental potential.

From practical advice on how to protect mattresses and safely store away personal belongings, to advice around swapping fine china for basic crockery, our Home Design team will be happy to help.


Our specialist computer services

Our specialist computer services

For many of us computers are part of our everyday life. For all the advantages that technology offers, setting up and maintaining your computer can sometimes be tricky and time consuming. So, to ensure your computer needs are met, and everything runs smoothly, our specialist Partners are here to share their knowledge and offer impartial advice on the latest innovations.

We offer a range of services that can be carried out while you wait. And every service comes with the usual John Lewis peace of mind guarantee.

There are 3 types of service: Getting you started, Online support and Emergency support. Our Partners will be happy to explain any of the services to you.

For more information, please see our computer services guide.

Lancôme Skin Expert Beauty Suite

Maximising rental potential

Experience one of Lancôme's new facials which all include an exclusive luxurious treatment mask.

Youth Activating facial
Ultimate anti-ageing facial
Volumetry lifting facial

All priced at £60 and last an hour.

Visit our Beauty Services page for more information.

Shop Lancome

Clarins Beauty Room


The Clarins Skin Spa offers an oasis of calm in busy department stores. The one place guaranteed to relax the mind and body, and rebalance and rejuvenate your skin whilst you`re out and about shopping. Call the Beauty department to book an appointment, and find out more about treatments here



Blink therapists are the experts at getting the best out of your eyebrows to enhance your facial features. They were the first to introduce eyebrow bars into department stores, as a new way to bring a quick and trusted service to customers.

Pop in for an eyebrow shape, tint or a simple tidy up.

Elemis Spa Pod

Elemis Spa Pod

Enjoy a 30-minute facial in the Elemis Spa Pod. Not only will the Elemis Spa Pod work wonders on your face but its ‘magic chair’ also massages you from head to toe! This works by scanning your body to evaluate your tense areas and works on those a little harder than everywhere else. Bliss! You'll also find treatments for men at the Spa Pod, including the Power Booster Facial.

Find out more about treatments available at the Spa Pod.

To arrange an appointment, call the Beauty department, or simply book online.

Shop Elemis