Facilities & Services at John Lewis Southampton

Baby Feeding & Changing Room

Baby feeding & changing room

Mums and dads with babies will appreciate our Parents' room, which is on Level 5, away from the busy shopfloor. There you'll find:

  • Two secluded areas for mother’s privacy
  • Bottle warmers
  • Changing mats
  • Plenty of room for prams

Click & collect Southampton

Order online, collect from John Lewis Oxford Street

Can’t wait for delivery? Then use our Click & collect service.

Simply order online by 8pm today, and collect after 2pm tomorrow from this branch.

Note: this service is available on selected items. Please check individual product pages for details.

Find out more

The Place to Eat

The Place to Eat

Sample our delicious seasonal menu which offers hot meals, light snacks, mouth-watering cakes and refreshing drinks. Set in a relaxing environment, it’s family-friendly and provides the perfect opportunity to rest and refuel.

Children’s meal bag

A balanced meal for your child providing a source of calcium, at least one portion of fruit and veg and no added refined sugars (includes products containing naturally-occurring fruit or milk sugars).


Little Waitrose

Little Waitrose

John Lewis Southampton is now an even more convenient place to shop thanks to the 'little Waitrose' on level 2. In addition to your normal John Lewis shopping you can also stock up on delicious groceries and quality prepared food all under one roof.

If you’re an early bird, you can enjoy hot buttery croissants straight out of the oven for breakfast. Throughout the day you’ll find freshly prepared baguettes, loaves, pastries and rolls as well as fresh fruit, yoghurts, salads, sushi and sandwiches. We’ve also got dinner covered, with fresh meat, fish and pasta all on offer.

Your little Waitrose is laid out in zones so everything is quick and easy to find - perfect if you’re in a hurry.

Level 2

Services for disabled customers

Services for disabled customers

We offer a range of services to help make John Lewis an easier, more convenient place to shop.

Read more



Export department

Telephone: +44 (0)23 8021 6400 ext 4202
Fax:+44 (0)23 8021 6428


Charge Box

Charge Box

The Charge Box provides the perfect solution if your phone or tablet battery is running low. The Charge Box locker contains several chargers where you can plug in your device and leave it securely locked away while you shop.

It's a free service that provides 30 minutes of charging time. After 30 minutes, charging stops and your device remains locked away until you return with the key to release it.

The Charge Box can be found on Level 5.

John Lewis Bureau de change

John Lewis Bureau de change

Visit our bureau de change to buy foreign currency and traveller’s cheques. We review our exchange rates every weekday, (except bank holidays), so you can be sure you’re getting our best available prices.

You’ll find 30 currencies in stock, with 30 additional currencies available to order online. You can also buy traveller’s cheques in Sterling and US, Canadian and Australian dollars in store.

Read our John Lewis Foreign Currency page for more information.


Services available in all our shops

Book online for services marked * - just follow the link

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Fashion and Beauty Services

Fashion and Beauty Services

Home Services

Home services

Gift Services

Home services
Gift list*
Personalised stationery

We also offer a convenient gift wrap service for products purchased from our shop. Simply drop off your gifts and they will be beautifully wrapped while you finish your shopping.

Technology Services

Technology services

Installation and Disposal Services

Installation and Disposal Services

Baby and Child Services

Baby & Child services

Unique services at John Lewis Southampton

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Our specialist computer services

Specialist Computing

For many of us computers are part of our everyday life. For all the advantages that technology offers, setting up and maintaining your computer can sometimes be tricky and time consuming. So, to ensure your computer needs are met, and everything runs smoothly, our specialist Partners are here to share their knowledge and offer impartial advice on the latest innovations.

We offer a range of services that can be carried out while you wait. And every service comes with the usual John Lewis peace of mind guarantee.

There are 3 types of service: Getting you started, Online support and Emergency support. Our Partners will be happy to explain any of the services to you.

For more information, please see our computer services guide.

Clarins Skin Spa

Elemis Spa Pod

Clarins Skin Spa offers an oasis of calm in busy department stores. The one place guaranteed to relax the mind and body, and rebalance and rejuvenate your skin whilst you`re out and about shopping.

Clarins treatments for men

Take a break from your stressful day within the tranquil, unisex décor of the Clarins Skin Spa. Join Britain’s pampering revolution and indulge in a lengthy full body massage, rejuvenating back and scalp massage or refreshing aromatherapy facial.

For more information or to book a treatment, call the Skin Spa on 023 8023 8560.

Home economist

Home economist

Our full-time Home Economist uses John Lewis cookware and ingredients from Waitrose to create delicious culinary experiences every day in our fully functioning demonstration kitchen.

Drop by to see what's on the menu today.



For expert skincare advice, come and meet the Dermalogica team. They offer the following treatments:

20 minute treatments
- Age Smart, 20 minute microzone treatment, £20
- Men's Skin Fitness, 20 minute male microzone treatment, £20
- Teen Breakout, 20 minute teen microzone treatment, £20

60 minute treatment
- 60 minute Dermalogica treatment, £65

To book your appointment, please call
 023 8021 6347

Charge your electric car


Good news for all electric car owners; you’ll find 4 wall mounted chargers on Level 5 of the West Quay multi-storey car park.