Facilities & Services at John Lewis Stratford City

Baby Feeding & Changing Room

Baby feeding & changing room

Mums and dads with babies will appreciate our Parents' room, which is on the Third floor, by The Place to Eat, away from the busy shopfloor. In it you'll find:

  • Family toilets
  • Rest area
  • Nappy changing area
  • Separate area for mothers who want privacy

Click & collect Stratford City

Order online, collect from John Lewis Oxford Street

Can’t wait for delivery? Then use our Click & collect service.

Simply order online by 8pm today, and collect after 2pm tomorrow from this branch.

Note: this service is available on selected items. Please check individual product pages for details.

Find out more

The Place to Eat

The Place to Eat

Sample our delicious seasonal menu which offers hot meals, light snacks, mouth-watering cakes and refreshing drinks. Set in a relaxing environment,it’s family-friendly and provides the perfect opportunity to rest and refuel.

Children’s meal bag

A balanced meal for your child providing a source of calcium, at least one portion of fruit and veg and no added refined sugars (includes products containing naturally-occurring fruit or milk sugars).

Opening hours

  • Mon - Fri: 10am - 7.30pm
  • Saturday: 9am - 7.30pm
  • Sunday: 11.30am - 5.30pm

    Services for disabled customers

    Services for disabled customers

    We offer a range of services to help make John Lewis an easier, more convenient place to shop.

    Read more

    China Union Pay

    China Union Pay

    We accept China Union Pay (CUP) - the national bank card in our Stratford City and Oxford Street shops.

    We are only able to accept this method of payment when the customer / card holder is present in the shop. Unfortunately you can't use China Union Pay for phone or online orders.

    John Lewis Bureau de change

    John Lewis Bureaux de change

    Visit our bureau de change, located in our Customer Services department, to buy foreign currency and traveller’s cheques. We review our exchange rates every weekday, (except bank holidays), so you can be sure you’re getting our best available prices.

    You’ll find 30 currencies in stock, with 30 additional currencies available to order online. You can also buy traveller’s cheques in Sterling and US, Canadian and Australian dollars in store.

    Read our John Lewis Foreign Currency page for more information.


    Services available in all our shops

    Book online for services marked * - just follow the link

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    Fashion and Beauty Services

    Fashion and Beauty Services

    Home Services

    Home services

    Gift Services

    Home services
    Gift list*
    Personalised stationery

    We also offer a convenient gift wrap service for products purchased from our shop. Simply drop off your gifts and they will be beautifully wrapped while you finish your shopping.

    Technology Services

    Technology services

    Baby and Child Services

    Baby & Child services

    Installation and Disposal Services

    Installation and Disposal Services

    Unique services at John Lewis Stratford City

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    Elemis Spa Pod

    Fitted Bathrooms

    Relax and be pampered at the Elemis spa pod. Try one of the Power Boosting Facials or choose a complete body treatment. 

    Find out more about treatments, and book an appointment here 

    Blink Eyebrow Bar

    Blink Eyebrow Bar

    Blink therapists are the experts at getting the best out of your eyebrows to enhance your facial features. They were the first to introduce eyebrow bars into department stores, as a new way to bring a quick and trusted service to customers.

    Pop in for an eyebrow shape, tint or a simple tidy up.

    To book an appointment, please call 0208 532 3569

    Maximising rental potential

    Maximising your home’s rental potential

    Are you thinking of renting out your home? Our free Lettings service offers advice on how to prepare your home and maximise rental potential.

    From practical advice on how to protect mattresses and safely store away personal belongings, to advice around swapping fine china for basic crockery, our Home Design team will be happy to help.

    John Lewis Opticians

    John Lewis Opticians

    Your eyes are precious, and we'll help you look after them. From discovering the perfect frames, to having your eye test, at John Lewis Opticians you'll find the personal advice, latest ranges and specialist attention your eyes deserve.

    We offer a £25 eye test, and walk-in appointments are available each day. If you'd prefer to plan ahead, please book here or call 0208 532 3570.