John Lewis & Partners, Tunbridge Wells

JOHN LEWIS & PARTNERS TUNBRIDGE WELLS IS NOW OPEN

Our absolute priority is keeping you and our Partners safe. Our shops will look a little different for a while, but you can find out what to expect by watching this short video where one of our Partners shows you some of the safety measures we’ve put in place.

Reopening our shops with your safety in mind

WELCOMING YOU BACK

"I'm delighted to be welcoming you back to John Lewis & Partners Tunbridge Wells. We've been working hard to create a safe environment for both you and our Partners, and very much look forward to seeing you soon."

TRACEY ODELL

Partner & Branch Manager

What to expectWhat to expect

Address

Kingst anding Business Park Tunbridge Wells Kent TN2 3UP

Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.

Phone number

If you're calling about an existing order, please have your order number ready.

call 01892 506 830

Opening hours this week

Mon: 10:00 - 18:00
Tues: 10:00 - 18:00
Wed: 10:00 - 18:00
Thurs: 10:00 - 18:00
Fri: 10:00 - 18:00
Sat: 10:00 - 18:00
Sun: 10:00 - 16:00

Shop directions Shop directions

Store guide

Back to our shops

What will be open or closed in the shop and how can I prepare?

Open

All of our usual shopping departments will be open, but there will be new measures in place to ensure your safety. For example, if you're trying on sunglasses a Partner will clean them before and after each use.
Click & Collect is still available
Customer service desks and gift wrapping will still be open. Our Customer support, Welcome desks and Experience desks are also open
Opticians will open with new operating procedures, however, eye tests will only be available for emergencies
Our lifts will also be open but they will be limited to 1 lift per person, or household
Toilet and baby changing facilities will be available and cleaned regularly

Temporarily closed

Fitting rooms, but items can be returned up to 35 days after purchase
Close-contact in-store services such as beauty, personal styling appointments, home design services, and nursery advice services. Book virtual appointment
In-store events aren't taking place at the moment, but you can sign up to our virtual events and experiences. See our Virtual Event page for more information.
The Place to Eat and other in-store restaurants
my John Lewis BeautyCycle scheme
Bureau de change

How to prepare

Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
You can check stock availability at your local shop on our app before you arrive. Download our app
my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
For returns, we will honour unwanted purchases that were made in our shops, on or after 18 February 2020, for up to 35 days from when the individual shop reopens that you wish to return to. Read our returns policy
We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home

MAKING SHOPPING WITH US SIMPLE AND SAFE

KEEPING YOUR DISTANCE

Help us keep everyone safe by keeping a 2-metre distance from customers and Partners when you're in the shop. We’ve added new signage to help guide you and we ask that you shop alone where possible. Some seating areas may also be closed, there will be signage where appropriate.

YOU MAY NEED TO QUEUE

To help us all follow social distancing guidelines, we’ll limit the number of customers in the shop at one time, so you may have to queue to enter. Customer service hosts will be on hand to ensure we welcome you into the shop as quickly as it’s safe to do so.

ENHANCED CLEANING

We’ve enhanced cleaning practices, including sanitising baskets after every use and regular cleaning of touch points around our shops. We’ll also be providing hand sanitiser at entrances and around the store for you to use.

PAYMENTS AND COLLECTIONS

We’ve installed protective screens at key points around the shop, including tills and customer service desks. We encourage you to pay by card and we’ve increased our contactless payment limit to £45.
There will also be designated till points where you can collect online orders.

OUR PARTNERS ARE HERE TO HELP

Our Partners will be on hand to provide guidance around the store. They might be wearing PPE - each Partner has the option to wear this if they wish to. If you have any questions or feedback on your experience, don’t hesitate to chat to one of them.

OUR SERVICES

So that we can implement social distancing safely, some of our usual services are currently unavailable. The Place to Eat and other in-store restaurants will also remain closed.