Contact us

Before you go to the trouble of calling or emailing us, if you have a general query, try searching our FAQs, or talk to us via the Live Chat link in the upper right hand side of the FAQ page.

If your query is about your order, you can check your order status here. If you're experiencing difficulty placing an order, email us or call 03456 049 049 and we'll try to resolve your issue as quickly as possible.

Call our Customer services team

03456 049 049 (UK)

+44 (0)1698 54 54 54 (international)

7am - midnight, 7 days a week (call charges vary according to service provider).

Email us

Complete our online form to send an email to our Customer service team.

Select johnlewis.com or the appropriate shop from the dropdown menu. If it's a website query, it's helpful if you copy and paste any relevant links into your email.

We aim to respond within 24 hours of receiving your email.

John Lewis Technical Support line

Call 03301 230 106 for after sales queries on an electrical or technology product, 8am - 9pm weekdays, 8am - 8pm Saturdays and 10am - 6pm Sundays. (Call charges vary according to service provider.) Please have your model number available.

You can also email technicalsupport@johnlewis.com

Write to us

Customer services, johnlewis.com, Selectapost 57, Sheffield S97 3GL

Contacting our shops

For any questions about a purchase you've made in one of our shops, contact your nearest John Lewis.

If you have any cause for comment or complaint whilst you're visiting a John Lewis shop, please speak to one of our Partners there and then so that we can resolve matters as quickly as possible.

If you'd prefer to email the shop with a complaint, comment, or any kind of enquiry,use this online form.

my John Lewis

Call 03456 100 312 with any queries specifically concerning your my John Lewis account (Call charges vary according to service provider.):

  • Monday - Friday 8am - 9pm
  • Saturday 8am - 8pm
  • Sunday 9am - 6pm

Other useful numbers

Gift List

  • Email our Gift List here
  • By phone: contact our Guest line on 0345 602 5323 (Monday - Friday 8am - 8pm, Saturday 8am - 6.30pm, Sunday 10am - 5pm)

my John Lewis

  • Contact our dedicated my John Lewis team if you have any queries about your account
    on 0345 610 0312

Partnership Card

  • Call our Partnership Card services on 0345 300 3833 - 24 hours a day, 7 days a week. (Call charges may vary)
  • Textphone (for the hard of hearing) 0121 265 3051 24 hours a day, 7 days a week.

Complaints process

We hope that you're pleased with any purchase you've made or service you've received from John Lewis. However, if there's something you're not happy with, ensure you get in touch with the relevant John Lewis team so that we can try to put matters right.

Complaint handling and dispute resolution process

Contact us straight away

In the first instance, if you're in one of our shops, speak to a manager, or call or email the shop as soon as possible.

If you're still not happy with our response, contact us using one of these options. If you call us, we'll try to sort out your complaint while you're on the phone. If this isn't possible, the advisor will agree a course of action with you.

johnlewis.com

Tel: 03456 049 049

Email us

By post

Customer Relations Department

johnlewis.com

Selectapost 57

Sheffield S97 3GL

For problems or queries with your purchase or service from johnlewis.com

Our shops

Tel: 0345 602 5329

Email us

By post

Customer Relations Department

John Lewis

PO Box 3586

Glasgow G73 9DW

For problems or queries with your purchase or service from one of our shops

Technical support

Tel: 0330 123 0106

Email: technicalsupport@johnlewis.com

By post

Customer Relations Department

John Lewis

PO Box 729

Exeter, EX1 9QZ

For problems or queries with an electrical or technology product you've bought from us

Escalating the complaint

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:

Head_of_Customer_Service@johnlewis.co.uk

Head of Customer Service

John Lewis

171 Victoria Street

London SW1E 5NN

Alternative Dispute Resolution

If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link

Personal injury claims

If you have suffered any kind of accident resulting in injury in the course of business with us, please call us in the first instance to discuss your experience. If you've already spoken to us, but aren't satisfied with our response, then you may wish to seek professional advice on how to proceed. Your professional advisor should visit www.claimsportal.org.uk