Our Services
Services and Experiences
Expert advice and inspiration, whenever you need it
We’re pleased to offer the services you know and love both in store and virtually, so you can access expert advice wherever you are and however you choose
Beauty services
The Beauty Society
Our impartial Beauty Guides in our Cambridge, Cardiff, Edinburgh, Leeds and Southampton shops will take you on a journey through our array of brands to find the product or experience you’ve been searching for
Beautycycle
Recycle your old beauty products, and enjoy £5 off your next beauty purchase, with our exclusive my John Lewis reward
Electrical & Technology services
Get cash for your old devices
Trade in your unwanted phone, tablet, smartwatch or MacBook and get money* or a gift card.
*Payment via PayPal or BACS.
Home appliance installation & recycling
Technology Installation & Support
Our specialist shop Partners can help set up with your new device, or support with existing devices to keep them running smoothly
Financial services
John Lewis Money
Our in-house experts and carefully chosen Partners work together to bring you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank.
Payment plans
On selected Home, Nursery and Electrical items when you spend over £200.
Credit subject to status. UK 18+. John Lewis PLC is a credit broker. Creation Consumer Finance Ltd is the lender.
T&Cs apply.
Protect Plus
Repair and protection plans on large appliances, and accidental damage insurance for technology products you buy from us
Fashion services
Personal styling for Women
Style confidence, sorted. Our expert stylists are on hand to help you look and feel great. We offer free fashion advice, with no minimum spend or obligation to buy.
Personal styling for Men
Style made simple, for a wardrobe you can count on. Our personal stylists in selected Men's departments will work closely with you to find formal or casual clothing options that are just right.
Assembly services
TV Stand Assembly
What we'll do
- Unpack and assemble your new television stand at the same time as delivery, and take away the packaging for recycling
- We’ll give you the safety and instruction manual and any spare pieces for the ongoing maintenance of the product
Price
These have already been assigned to the TV stands, depending on their difficulty and the details can be found alongside individual TV stand pages. Simply add the relevant Assembly service to your basket alongside your chosen TV stand.
- Basic £24.99
- Intermediate £44.99
- Complex £69.99
Before you buy
- Please ensure the stand is the right size for your TV and that there is adequate space to assemble when we arrive
- We are unable to offer a recycling service for an existing TV stand with this service
To find out more about our TV Installation Services please click here
Barbecue Assembly
What we'll do
- We’ll pre-build your new barbecue and deliver it assembled to your home
- We’ll hand over the safety and instruction manual and any spare pieces for the ongoing maintenance of the product
Price
£50
Where this service is available, simply add the Barbecue Assembly service to your basket alongside your chosen product
Before you buy
- Please ensure there is adequate access for us to place the assembled barbecue where required
- We’re unable to attach a gas bottle or add charcoal
- We’re unable to offer a recycling service for any existing barbecues with this service
Furniture Assembly (Including Nursery Furniture)
What we'll do
- We’ll build your new furniture product at the same time as delivery, and place it in your room of choice
- Where appropriate, we’ll recommend securing your product to a wall
- We’ll take away all of the packaging for recycling
- We’ll give you the safety and instruction manual and any spare pieces for the ongoing maintenance of the product
Price
For Furniture
Where assembly is available on items such as bedside tables, chest of drawers and wardrobes, the service price has been assigned to individual pieces of furniture and can be found on the relevant product page.
Furniture assembly prices range from £25 to £175 depending on the build complexity. Simply add the Assembly service to your basket alongside your chosen product.
Bedstead Assembly £35 to £150
For Nursery Furniture
Toddler Bed Assembly £35
Changing Table Assembly £60
Cot or Cot Bed Assembly £55
Complex Cot or Cot Bed Assembly £80
Nursery Dresser Assembly £90
Nursery Wardrobe Assembly £120
Complex Nursery Dresser Assembly £175
Before you buy
- Please ensure there is adequate space to assemble when we arrive
- For Nursery cot beds or cots, we are unable to assemble them if they are to be located alongside or close to a heat source (this is in accordance to manufacturer instructions)
- We are unable to offer a recycling service for any existing furniture with this service
To find out more about our Furniture Assembly service please click here
Lighting Installation
If you would like to purchase a Lighting installation please either visit one of our shops or call our Technical Support line 03301 230 106 as we’re unable to add to an online order. Lines are open 8am – 9pm weekdays, 8am – 8pm Saturdays and 10am – 6pm Sundays. (Call charges vary according to the service provider.)
What we'll do
- We’ll first check your circuit is safe to work on
- We’ll then connect your new light fitting to an existing safe connection
- We’ll take away and recycle the packaging from your new light fitting
- To ensure our crews' safety we’ll need to switch off the mains power at your consumer board
- We’ll hand over the safety and instruction manual and any spare pieces for the ongoing maintenance of the product
Before you buy
- Please ensure you have the correct light bulbs as we don’t carry spares
- We’re unable to install recessed lights or any light fittings more than 3 metres from the ground
- Please note, we’ll need to switch off the power supply as part of the installation, and will be unable to complete the service unless we can do so
- We're unable to install on circuits with rubber or lead sheathed wiring or onto any surface which represents a potential health and safety risks for our crews
- If the light is for outdoors or for the bathroom you'll need to check the IP (Ingress Protection) rating. The higher the rating, the more protected it is. For outdoor or bathroom lighting you require a minimum IP44 rating
- We’re unable to offer a recycling service for any existing lights with this service
Price
First light £59
Each additional light £45
Where this service is available, simply add the Lighting Assembly service to your basket alongside your chosen product
Before we arrive
- Please ensure you have the correct light bulbs as we don’t carry any spares
- As we will have turned off your mains power this may mean you might need to reset timers and so on, once we've finished – we’re not liable for any products that don't restart
- Please ensure that there is safe and suitable access to the installation point
Picture and Mirror Hanging
What we'll do
- Check that the location you wish to hang the product is suitable, scanning for pipes, cables, etc.
- Please be aware we’ll have to drill holes so there may be a small amount of decor damage that we will not be able to repair
Price
£40
Where this service is available, simply add the Picture or Mirror hanging service to your basket alongside your chosen product
Before we arrive
- Please ensure you have decided ahead of the service where you wish the product to be hung, considering the wall type and the likelihood of cables or pipes running in the wall cavity
- We’re unable to hang products not purchased from John Lewis or where we believe the wall type, location or fixings may not be safe
Fitted Kitchens & Furniture
Fitted Kitchens
We're with you at every stage of your new kitchen project. Book a free consultation to discuss your options, then we can design, plan and fit.
Fitted Furniture
We'll plan a relaxing environment combined with a room that makes best use of your available space for furniture and storage
Window services
Made To Measure Curtains & Blinds
We can give expert advice, measure up and make curtains and blinds to your exact specifications. We also offer a fitting service for our Designed For You range.
Furnishing Design services
Design your own furnishings
Our customisation services give you the freedom to create furniture that's just what you're looking for
Furnishing after sales services
John Lewis Opticians
John Lewis Opticians
From having your eye test to discovering the perfect frames, we offer the personal advice, latest ranges and specialist attention your eyes deserve. Selected shops.
Eye tests
Our eye tests cost £35, redeemable when you buy glasses from us
Children's eye tests
Children under 16 qualify for a free NHS-funded eye test and an NHS optical voucher for glasses
Baby & Child services
Car seat fitting demonstration
From bringing your newborn baby home to exploring with your toddler, when travelling by car it’s vital you use the right infant carrier, or car or booster seat
Kids' shoe fitting
Checking whether your child needs new shoes is important in maintaining the health of growing feet. We can measure up, and help you find them perfectly-fitting shoes.