Read the first-ever John Lewis Retail Report, which offers a fascinating insight into what Britain bought - and why - over the past
Which? awards 2013: John Lewis was named Best Retailer, receiving the highest customer scores in 5 out of the 8 categories for customer satisfaction. We also received the second highest customer score in the online category. We are a Which? recommended provider in 7 of its 8 retail categories.
Moneywise Customer Service awards 2013: partnership card™ was named the Most Trusted Credit Card for Rewards, and Highly Commended in the Most Trusted Credit Card Provider category
Etail awards 2013: Our mobile website m.johnlewis.com was recognised as the PayPal Best Mobile Optimised Site.
Verdict Customer Satisfaction awards 2013: From a survey of almost 6000 consumers, John Lewis was awarded Retailer of the Year, and also won the Homewares, Clothing and Electrical categories. Waitrose was named top food and grocery retailer.
Retail Week Awards 2013: Best Retailer and Best Multichannel Retailer
Drapers Record/Retail Week Etail Awards 2012: Multichannel Retailer of the Year
InStyle Online Beauty Awards: Best Online Department Store
We’d like to thank all our customers for the continuing support that has helped us earn these very welcome endorsements, and to acknowledge the hard work of all our 81,000 Partners in achieving such recognition. Thank you.
The John Lewis Partnership's 84,700 Partners own the leading UK retail businesses of Waitrose and John Lewis, as well as John Lewis Broadband and John Lewis Insurance services. Our founder's vision of a successful business powered by its people and its principles defines our unique company today. The profits and benefits created by our success are shared by all our Partners.
Here you'll find details concerning our structure and history, careers, financial results, press releases, corporate social responsibility policy and reports and general information.
It’s not just great products for your home that we offer. You can find the same commitment to quality, value and service in the things that really matter at John Lewis Insurance. With us, it’s affordable to protect those you love financially, from Life Cover for your family to Pet Insurance for your cat or dog. Whether planning your special wedding or well-earned holiday, we’ll make sure you’re covered with our best deal.
Straightforward phone and broadband packages to suit you, with no activation fee, simple sign-up, freephone customer support and PC security package included.
At Waitrose, we’re proud of our reputation for sourcing the best in fresh, local produce. Our Partners are specialists in the delicious foods that we offer, so you’ll always get excellent advice on planning a special meal or corporate catering. Visit the website for online grocery shopping, inspirational recipes and special offers.
Waitrose Wine Direct offers a choice of over 1200 wines, champagne, whisky and gifts all with free standard delivery. Dip in for the occasional treat or invest in something really decadent for a special occasion!
It's easy to collect vouchers with the partnership card™ as you earn them every time you spend. The hard part is deciding which products to treat yourself to from our ranges at John Lewis, Waitrose and Ocado. Apply now to manage your account securely online and gain access to exclusive partnership cardholder events and offers.
Our 2013 Sustainability Report details our progress in corporate social responsibility during 2012/13, including achievements, challenges and case studies. Under the theme ‘achieving more through collaboration,’ the Report focuses on 6 key areas:
Published as a web-based report, an interactive home page tool profiles the people driving our business forward: our Partners, customers, suppliers and the communities in which we trade. A basic PDF download of the full report is also available.View our 2013 Sustainability Report View pdf of John Lewis timber policy
When you make a large, one-off purchase through our Solutions for business team, you can benefit from discounts and from the support of our experts in the ordering and delivery process.Find out more about Solutions for business