More about us

More about the John Lewis business

This page offers information about our wider business and our ways of working, and provides links to our other websites.

Our recent awards

Drapers Magazine awards 2014: awarded Department Store Business of the Year

World Retail Congress awards 2014: we were awarded Omnichannel Retailer of the Year by the World Retail Congress, the world's largest annual forum for retail CEOs and leaders

Conlumino awards 2014: retail research analysts Conlumino named us Favourite Overall Retailer, Favourite Home, Electrical and Online retailer and Best Customer Service Experience

UK Customer Satisfaction Index: this is based on an online survey of 10,000 consumers representative of the total UK population. John Lewis was the highest-scoring individual organisation with a score of 87.7 points, with Waitrose in 6th place scoring 85 points. Since 2009, both John Lewis and Waitrose have consistently scored over 80 points.

Which? awards 2014: John Lewis was named Best Retailer for the second year running, with Waitrose winning Best Supermarket and John Lewis Financial Services receiving Which? Recommended Provider status for car and home insurance

Verdict Customer Satisfaction awards 2014: From a survey of almost 6000 consumers, John Lewis was awarded Retailer of the Year, best overall online retailer, and best retailer for online fulfilment. We also won the Homewares and Electrical categories. Waitrose was named top food and grocery retailer.

Retail Week Awards 2014: Best Multichannel Retailer, and Best Advertising Campaign for The Snowman Christmas 2012

Moneywise Customer Service awards 2013: partnership card™ was named the Most Trusted Credit Card for Rewards, and Highly Commended in the Most Trusted Credit Card Provider category

Etail awards 2013: Our mobile website was recognised as the PayPal Best Mobile Optimised Site.

We'd like to thank all our customers for the continuing support that has helped us earn these very welcome endorsements, and to acknowledge the hard work of over 90,000 Partners in achieving such recognition. Thank you.

Corporate Social Responsibility & Sustainability

Sustainability is critical to the Partnership – it's written into our Constitution. In our 2014 review, we've explored how we're responding to a wide range of issues across our value chain – from the way we source our products to how we engage with customers.

We've highlighted how our co-ownership model and investment in Partners continues to be a better way of doing business. And we've outlined some of our key achievements this year, showing hour our Partners' efforts are ensuring our success in the face of new challenges.

Published as a web-based report, this interactive review profiles what's important to us; our Partners, customers, suppliers and the communities in which we trade. A basic PDF download of the full report is also available.

View our 2014 Sustainability Report

View pdf of John Lewis timber policy

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Find out more about our policy on aspects of bird and animal welfare

Bringing quality to life - read about how we aim for a better way of doing business

About the John Lewis Partnership

The John Lewis Partnership's 90,000 Partners own the leading UK retail businesses of Waitrose and John Lewis, as well as John Lewis Broadband and John Lewis Insurance services. Our founder's vision of a successful business powered by its people and its principles defines our unique company today. The profits and benefits created by our success are shared by all our Partners.

Our Corporate website

Here you'll find details concerning our structure and history, careers, financial results, press releases, corporate social responsibility policy and reports and general information.

John Lewis Insurance

It's not just great products for your home that we offer. You can find the same commitment to quality, value and service in the things that really matter at John Lewis Insurance. With us, it's affordable to protect those you love financially, from Life Cover for your family to Pet Insurance for your cat or dog. Whether planning your special wedding or well-earned holiday, we'll make sure you're covered with our best deal.

John Lewis Broadband

Straightforward phone and broadband packages to suit you, with no activation fee, simple sign-up, freephone customer support and PC security package included.


At Waitrose, we're proud of our reputation for sourcing the best in fresh, local produce. Our Partners are specialists in the delicious foods that we offer, so you'll always get excellent advice on planning a special meal or corporate catering. Visit the website for online grocery shopping, inspirational recipes and special offers.

Waitrose Cellar

Waitrose Cellar offers a choice of over 1200 wines, champagne, whisky and gifts all with free Click & collect from Waitrose shops, or standard UK home delivery on orders over £150. Dip in for the occasional treat or invest in something really special for a big occasion!

partnership card™

Collect points towards John Lewis and Waitrose vouchers everywhere you shop with partnership card™. Earn 1 point per £1 spent with us and 1 point per £2 spent everywhere else. For every 500 points you earn, we'll send you a £5 voucher, so you can enjoy a little treat on us. Representative 16.9% APR variable. Apply here or find out more.


Corporate orders and discounts

When you make a large, one-off purchase through our Solutions for business team, you can benefit from discounts and from the support of our experts in the ordering and delivery process. We offer commercial customers an extensive choice of products and services at competitive prices, including help with incentive schemes and corporate gifting.

Find out more about Solutions for business

The John Lewis Retail Report 2014

Our report, 'How we shop, live and look', offers some fascinating insights into how Britain shopped and what we bought - and why - over the course of a year.

Read the full John Lewis Retail Report here (opens in a new window).

You will need Acrobat Reader in order to read pdf files. Click here for a free download. For online conversion tools for Adobe PDF documents click here.

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