More about us

This page offers information about our wider business and our ways of working, and provides links to our other websites.

Our recent awards

Which? Customer Survey 2016: this is the biggest survey of its kind in the UK, where 10,000 Which? members are asked to rate 100 high street retailers. John Lewis was named as favourite shop in the survey, ranked top for baby products, and second for beauty and electricals

Verdict Customer Satisfaction awards 2016: based on a consumer survey of 10,000 people, we were named best retailer in 6 categories; furniture, clothing, homewares, electricals, in-store experience, click & collect service, and were named runner-up for best UK retailer

Drapers Digital awards 2016: we won Best Multichannel Retailer (over £10m turnover), Best Customer Experience for iPad, Best use of Mobile, as well as Overall Award for Excellence. These awards celebrate excellence in online retail businesses

Mobile Marketing magazine 2015: our iPad app was named the most effective tablet app

Research Magazine December 2015: we were rated top mobile retailer with the best consumer mobile shopping experience for the second year running

Which? magazine September 2015: named Best Broadband provider

We'd like to thank all our customers for the continuing support that has helped us earn these very welcome endorsements, and to acknowledge the hard work of over 90,000 Partners in achieving such recognition. Thank you.

Corporate Social Responsibility & Sustainability

Every year, since 2001, we've publicly reported our sustainability performance. These reports set out our policies and principles and summarise how we're managing our environmental impacts, how we're working with suppliers and local communities, and how our employees or Partners contribute to and share in the rewards of our commercial success.

In 2015 we combined our Annual Report and Sustainability Review information into one document, reflecting the way in which we do business. .

Published as a web-based report, this interactive review profiles what's important to us; our Partners, customers, suppliers and the communities in which we trade. A basic PDF download of the full report is also available.

You will need Acrobat Reader in order to read pdf files. Click here for a free download. For online conversion tools for Adobe PDF documents click here.

get Adobe Acrobat

 

Bringing quality to life - read about how we aim for a better way of doing business

View the John Lewis timber policy

Find out more about our policy on aspects of bird and animal welfare

Read about our approach to human rights

About the John Lewis Partnership

The John Lewis Partnership's 90,000 Partners own the leading UK retail businesses of Waitrose and John Lewis, as well as John Lewis Broadband and John Lewis Insurance services. Our founder's vision of a successful business powered by its people and its principles defines our unique company today. The profits and benefits created by our success are shared by all our Partners.

Our Corporate website

Here you'll find details concerning our structure and history, careers, financial results, press releases, corporate social responsibility policy and reports and general information.

John Lewis Insurance

It's not just great products for your home that we offer. You can find the same commitment to quality, value and service in the things that really matter at John Lewis Insurance. With us, it's affordable to protect those you love financially, from Life Cover for your family to Pet Insurance for your cat or dog. Whether planning your special wedding or well-earned holiday, we'll make sure you're covered with our best deal.

John Lewis Broadband

Straightforward phone and broadband packages to suit you, with no activation fee, simple sign-up, freephone customer support and PC security package included.

Waitrose

At Waitrose, we're proud of our reputation for sourcing the best in fresh, local produce. Our Partners are specialists in the delicious foods that we offer, so you'll always get excellent advice on planning a special meal or corporate catering. Visit the website for online grocery shopping, inspirational recipes and special offers.

Waitrose Cellar

Waitrose Cellar offers a choice of over 1200 wines, champagne, whisky and gifts all with free Click & collect from Waitrose shops, or standard UK home delivery on orders over £150. Dip in for the occasional treat or invest in something really special for a big occasion!

partnership card™

Collect points towards John Lewis and Waitrose vouchers everywhere you shop with partnership card™. Earn 1 point per £1 spent with us and 1 point per £2 spent everywhere else. For every 500 points you earn, we'll send you a £5 voucher, so you can enjoy a little treat on us. Representative 16.9% APR variable. Apply here or find out more.

AC29112

Corporate orders and discounts

When you make a large, one-off purchase through our John Lewis for business team, you can benefit from discounts and from the support of our experts in the ordering and delivery process. We offer commercial customers an extensive choice of products and services at competitive prices, including help with incentive schemes and corporate gifting.

Find out more about John Lewis for business

The John Lewis Retail Report 2016

The annual John Lewis retail report explores a year’s worth of shopping data to reveal the tastes of the nation. This year's report includes events that influenced our shopping habits, products that defined 2016, and modern shopping missions – the way we shop now.

Read the full John Lewis Retail Report here (opens in a new window).

You will need Acrobat Reader in order to read pdf files. Click here for a free download. For online conversion tools for Adobe PDF documents click here.

get Adobe Acrobat