John Lewis Partnership gift card

We've now introduced convenient gift cards as a replacement for buying John Lewis gift vouchers. We'll still be accepting gift vouchers as payment as they have no expiry date, and if you have a partnership card™ we’ll still be sending you gift vouchers which you've earned with your spending points.

John Lewis Partnership gift cards are perfect flexible presents for any occasion. You can buy in any denomination (starting at £10 online, £1 in our shops), and have them despatched to any UK postcode for a small charge, together with a card and gift message. (If you buy a card to despatch yourself, we supply an envelope.)

The recipient can then use our gift card to shop in John Lewis or Waitrose shops or online, up to the value that you've placed on the card. Our gift cards remain valid for 24 months after the last activity, which includes making a balance enquiry.

If you've been asked to buy gift vouchers for a gift list, you can still do so via the Gift List website or in store only.

Read full terms and conditions for John Lewis Partnership gift cards, including exclusions.

John Lewis Partnership gift cards and wallets
 
Buying a John Lewis Partnership gift card Buy a gift card

If you would prefer to visit our shops to buy a gift card, find your nearest John Lewis or
Waitrose shop


You can also call 0330 123 0350 if you'd like to order gift cards by phone

 

Using a John Lewis Partnership gift card online

Shop as usual on the website and then proceed to checkout. During checkout you’ll be asked to enter 2 codes for each gift card you wish to use.

  • the 19-digit number on the back of the card
  • the scratch-off PIN on the back of the card

For multiple gift cards, enter one set of codes at a time.

After entering the gift card codes, your order balance will be automatically updated with credit to the value of the gift card(s). If there’s any balance to pay, you can use a debit or credit card in the usual way.

If you don’t spend the full value of the gift card(s), the remainder stays as a balance on the gift card for you to spend another time. Your gift card remains valid for 24 months following activity, which can include a balance enquiry if you still have credit on your card, but please note that you can’t top up your card with additional credit.

If you have to return goods you've purchased online using your gift card, then in most instances we'll credit your debit/credit card, or credit your online shopping account against further purchases. You may also return goods to any John Lewis shop, where we’ll give you a further gift card. This does not affect your statutory rights.

If you find that your gift card is not accepted at checkout, check the card number and the PIN and try again. If you continue to experience difficulties, email our Customer Service team, or call us on 03456 049 049 between 7am and midnight, 7 days a week.

Front of the John Lewis Partnership Gift card Back of the John Lewis Partnership Gift card

Balance checker

Already have a gift card? Find out what's left to spend

See full Terms and conditions

Using John Lewis gift vouchers online

Shop as usual on the website and then proceed to checkout. During checkout you'll be asked to enter two codes for each voucher you wish to spend:

  • the 10 digit serial number on the bottom right of the  voucher;
  • and the 7 character online security code underneath the scratch-off panel
  • for multiple gift vouchers, enter one set of voucher codes at a time

After entering in the gift voucher codes, your order will be automatically updated with credit to the value of the voucher(s). If there's any balance to pay, you can use a debit or credit card or your John Lewis account card in the usual way.

If you don't spend the full value of the voucher(s), the remaining credit will be stored in your johnlewis.com online account and can be used towards your next purchase on johnlewis.com.

If you find that your voucher is not accepted at checkout, check the serial number and online security code you've entered and try again. If you continue to experience any further difficulties,email our Customer Service team, or call us on 03456 049 049 between 7am and midnight, 7 days a week.

Please note: Gift vouchers can only be used online once, and they cannot be used in our shops once the holographic panel has been scratched off. If your gift vouchers are accidentally damaged, contact our Customer Services team.

If you have to return goods you've purchased online using gift vouchers, then in most instances we'll credit your online shopping account against further purchases. You may also return goods to any John Lewis shop. This does not affect your statutory rights.

Using John Lewis electronic gift vouchers online (Corporate Customers Only)

Shop as usual on the website and then proceed to checkout. During checkout you'll be asked to enter two codes for the electronic gift voucher you wish to spend:

  • the 10 digit serial number off the electronic gift voucher;
  • and the 7 character online security code (scratch-off panel)

After entering the electronic gift voucher code, your order will be automatically updated with credit to the value of the electronic gift voucher. If there's any balance to pay, you can use a debit or credit card or your John Lewis account card in the usual way.

If you don't spend the full value of the electronic gift voucher, the remaining credit will be stored in your johnlewis.com online account and can be used towards your next purchase on johnlewis.com.

If you find that your electronic gift voucher is not accepted at checkout, check the serial number and online security code you've entered and try again. If you continue to experience any further difficulties, email our Customer Service team, or call us on 08456 049 049 between 7am and midnight, 7 days a week.

Please note: electronic gift vouchers can only be used online once, and they cannot be used in our shops or by phone. If you have to return goods you've purchased online using electronic gift vouchers, then in most instances we'll credit your online shopping account against further purchases. You may also return goods to any John Lewis shop. This does not affect your statutory rights.

Business orders

£1000 or more in Gift card value please order vouchers on 0330 123 0351
Find out more about John Lewis Solutions for Business

For business orders of £1000 or more, please contact our Solutions for business team  on

0345 603 7979