TERMS AND CONDITIONS

Welcome to the johnlewis.com website terms and conditions for use.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by email, or call us on 03456 049 049 8am - 9pm, 7 days a week.  All calls to Customer Services will be charged at the local rate (BT users only, other network charges may vary), and both inbound and outbound calls may be recorded for quality monitoring and training purposes.

These terms and conditions will apply to all orders for Products which are being delivered within the UK. If your order is for Products which are being delivered outside of the UK , please refer to our International Terms and Conditions.

 

Terms & Conditions for the My John Lewis Review Panel

1. INTRODUCTION

1.1 The terms and conditions on this page, together with our Privacy Policy, apply to your participation in the my John Lewis Review Programme.

1.2 The promoter of this activity is John Lewis plc (“we”, “us”, “our” or “Promoter” as applicable). You can find our company and contact details at the end of these Terms.  

1.3 Please read these Terms carefully as by entering the Programme, you will be deemed to have accepted and agreed to be bound by them.

1.4 We recommend that you print a copy of these Terms for future reference. You can contact us in relation to the Programme or request a copy of these Terms by writing to us using the contact details at the end of these Terms.

1.5 Please note that if your entry to this Programme is successful and you are selected to receive products for evaluation and review, you will be required to carry out certain activities and comply with certain requirements and obligations set out below under paragraph 5, Product Reviewer Requirements. We will ask you to confirm that you are able to fulfil these requirements and obligations before dispatching any products to you. If it becomes apparent that you are unable to comply with them–whether before or after you receive any products from us-we reserve the right to disqualify you from the Programme and require you to return the products to us in accordance with these Terms.

1.6 Any comments and complaints regarding this Programme should be sent to ratings.and.reviews@johnlewis.co.uk.

 

2. ELIGIBILITY AND PARTICIPATION

2.1 The Programme will start at the time of receiving an email from us. It will end 11.59pm on the 3rd day you received your invitation email. Any entries made outside this Period will not be eligible for entry. 

2.2 To be eligible to participate in the Programme you must:

2.2.1 be aged 21 or over (we will not accept entries from you if you are under the age of 21 even if you provide parental consent);
2.2.2 be resident in the United Kingdom;
2.2.4 be available to fulfil all the requirements set out in paragraph 5, Product Reviewer Requirements below
2.2.4.2 accept delivery of the products within 7 days of us (or our supplier) sending the product to you
2.2.4.3 write and submit reviews of the products you receive 

2.3 Employees of the following (and members of their families or households) are not eligible to enter the Programme:

2.3.1 any company or organisation involved in or connected to the Programme;
2.3.2 any advertising agency or digital media or web services provider connected with the Programme;
2.3.3 any affiliate or group company of the companies mentioned in paragraph 9;


2.4 By entering the Programme, you promise that all information submitted by you is true, accurate, current and complete. We reserve the right to verify your eligibility to enter the Programme, during and/or after the Promotion Period.

2.5 We reserve the right to disqualify you and select an alternative Product Reviewer if we are aware or have reasonable grounds to believe that you were ineligible to enter the Programme at the time of entry.

3.  PRODUCTS 

3.1 We shall provide the Products to you, subject to availability.

3.2 All Products are subject to the manufacturer’s standard guarantee in accordance with paragraph 6.

3.3 We (or our suppliers) shall be responsible for the cost of delivery of the Products to your home

3.4 Products are non-transferable and non-negotiable and cannot be returned to John Lewis stores for a refund, exchanged or amended and have no cash alternative. We (John Lewis and its suppliers) reserve the right to substitute products of equal or greater value and reasonable equivalence if the Products are not available or in the event of circumstances outside of our reasonable control. Except as stated above in this paragraph 3.4, no other products shall be provided by the Promoter for review.

 

4.  DELIVERY

4.1 We (or our suppliers) will contact each my John Lewis Review Panel Reviewer to agree the date of delivery for the Products to their home and confirm the agreed date in writing. If we are unable to meet the delivery date, we will contact you with a revised delivery date. 

4. 2 We will deliver Products to the home address you provided to us. We will only deliver Products to your main residential address. Delivery will be completed when you have taken physical possession of the Products.

4.3 If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us.

4.4 The Products will be your responsibility from the completion of delivery. 

 

5.  PRODUCT REVIEWER REQUIREMENTS

5.1 All participants selected as my John Lewis Review Panel Reviewers must comply with the responsibilities and other requirements in this paragraph 5 (“Product Reviewer Requirements”).  5.2 If you fulfil your responsibilities and other requirements under this paragraph 5, you shall be entitled to keep the Products received in connection with the Programme. 5.3 All Products remain the property of the Promoter until they have been delivered to you.5.4 If you are selected as a my John Lewis Review Panel Reviewer, you must:

5.4.1 be an existing member of my JL 
5.4.2 accept delivery of all Products at the provided address to us (or our supplier);
5.4.3 depending on the Product, you will need to ensure that your property is accessible by a 7.5 tonne delivery vehicle (similar in size to a standard refuse truck);
5.4.4 carefully read all user instructions and other documentation provided with your Products and operate those products solely in accordance with that documentation;
5.4.5 operate all received products for your domestic and private use only and between the date of installation and submission date of your reviews, make reasonably frequent use of a sufficient number of the features and functionalities of the products for the purposes of writing your reviews;
5.4.6 write 1 review for each of the received products within 1 week of receiving an email containing submission instructions, in each case, in accordance with our Review Submission Policy;
5.4.7 notify us as soon as you become aware that you are no longer able to comply with the my John Lewis Review Panel Reviewer Requirements; and 
5.4.8 reply promptly and in full to any correspondence or communications sent to you by us relating to your selection a my John Lewis Review Panel Reviewer and/or your obligations under these Terms.

5.5 Review Submission Policy

5.5.1 All reviews submitted by my JL Review Panel Reviewers as required must comply with the requirements in this paragraph
5.5.1 (“Review Submission Policy”).  Each review submitted must be: 
5.5.1.1 written in the English language and be between 150-300 words in length; 
5.5.1.2 an impartial and honest review of the relevant Product; 
5.5.1.3 the original work of Reviewer, must be personally written by them and shall not contain any material owned by a third party or any personal information relating to the my John Lewis Review Panel Reviewer or any other person;
5.5.1.4 submitted online via the web form accessible via an email sent by us or our authorised third party supplier to the email address provided by you;
5.5.1.5 complete and include the rating 
5.5.1.6 compliant with these Terms including our House Rules and all applicable laws and regulations. In particular, the review must begin with a clear statement that all the Products were obtained without charge by the Reviewer who has written there view inconnection with his/her participation in the Programme.

5.6 You may, but are not obliged to, share experiences of using the Products by posting to social media accounts operated by you.  If you do so,you must not use hashtag topics in your posts that are misleading or irrelevant or that breach our House Rules.

 

6.  MANUFACTURER GUARANTEE 

6.1  All Products come with a standard manufacturer's guarantee.  For details of the applicable terms and conditions, please refer to the manufacturer's guarantee documentation provided with the Products. 

6.2 This manufacturer's guarantee is in addition to your legal rights in relation to the Products that are faulty or not as described.  Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

 

7.  OUR WARRANTY FOR THE PRODUCTS

7.1 We (John Lewis and its suppliers) warrant that the Products will conform to their respective descriptions and will be free of defect for 12 months from the date of delivery.

7.2 In the unlikely event that you receive a defective or mis-described product or a fault develops with a Product within 12 months of delivery, you should first arrange for the collection of the Product directly with the supplier, using the information received at the time of the delivery. Please email us at ratings.and.reviews@johnlewis.co.uk to report and arrange a product return, if you do not hear back from the supplier. 

7.3 The warranty in paragraph 7.1 does not apply to any defect in the Products arising from:

7.3.1 fair wear and tear;
7.3.2 wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
7.3.3 if you fail to install, operate or use the Products in accordance with the applicable instructions;
7.3.4 any alteration or repair by you or by a third party who is not one of our (and our suppliers) authorised repairers.

7.4 The warranty in paragraph 7.1 is in addition to your legal rights in relation to the Products that are faulty or not as described.  Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

 

8. OWNERSHIP AND USE OF ENTRIES, REVIEWS AND OTHER MATERIALS YOU SUBMIT TO US

8.1 All copyright and other rights, webform data and other materials you submit to us in connection with this Programme (“Submitted Materials”) are the property of the Promoter and you hereby transfer to us all such rights in all media for the whole term of protection (including any extensions or renewals to that term). 
Accordingly, you hereby irrevocably and unconditionally waive any moral rights or similar rights you have in your entry. Please see also paragraph 10.1 regarding our use of your name, image and likeness (including as may be comprised in your Submitted Materials) in connection with our publicity and other promotional activities.

8.2 The reviews you submit will be processed on our behalf by our online review syndication platform provider, Bazaarvoice, Inc. and may appear on online services owned or operated by the Promoter and/or one or more third party retailer e-stores and online platforms, together with related information submitted by you with your review e.g. your username and star ratings. For further information regarding Bazaarvoice, please visit http://www.bazaarvoice.com/uk/. 

8.3 We do not guarantee to use or otherwise make available any Submitted Materials. We may also reject, edit, remove or disable access to such material for legal (e.g. material that infringes the copyright or other intellectual property or privacy rights of others, are defamatory) editorial, business or other reasons.

8.4 Your additional feedback and suggestions about the Programme and the Products which is not contained in your reviews are always gratefully received by us however, you understand that we may use these without any obligation to compensate you for them and you are, of course, under no obligation to us to provide them.

 

9.  OUR LIABILITY

9.1 If we (or our supplier) fail to comply with our obligations to you under these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.  Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time you accept these Terms by submitting your entry to the Programme.

9.2 We only provide the Products for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

9.3 We do not in any way exclude or limit our liability under or in connection with these Terms or the Programme for:

9.3.1 death or personal injury caused by our negligence;
9.3.2 fraud or fraudulent misrepresentation;
9.3.3 any breach of the terms implied by section 10 of the Sale of Goods Act 1979 (title and quiet possession); 
9.3.4 any breach of the terms implied by section 11 to 13 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); 
9.3.5 defective products under the Consumer Protection Act 1987;
9.3.6 any other liability that cannot be limited or excluded under applicable law.

9.4 We are not responsible for any interruption or disruption to or technical malfunctions of any telephone network or lines, electronic devices, systems, servers, providers, websites (including the availability of the Bazaarvoice websites) or computer equipment or software, failure of any email or entry to be received due to technical failures or traffic congestion on the internet, on telephone lines or at any website, or any combination of these, including any injury or damage to your or any other person’s device related to or resulting from participation or downloading any materials in the Programme.

9.5 We do not accept any responsibility for any material in your entries that is defamatory, which infringes the intellectual property rights of any third party or that is otherwise unlawful.  

 

10.  PUBLICITY AND YOUR PERSONAL DATA

10.1 We reserve the right to use and feature your Username, for publicity purposes and/or in connection with any of our advertising, promotional or marketing activities as stated in our Ratings and Reviews Terms and Conditions.

10.2 John Lewis knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly.
When you enter this Programme, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, time working in the Partnership, membership number and product selections. All the information that we collect will be subject to our Privacy Policy which governs our collection, use of information and purpose for which we use that data. Please, see our Privacy Policy for further details. You understand that by entering the Programme John Lewis will collect and use your personal details as described in the Privacy Policy , which includes sharing it with our suppliers assisting with the conduct of the Programme, fulfilment of the prizes and the promotional activities mentioned in paragraph 10.1. 

 

11.   OTHER IMPORTANT TERMS 

11.1 Our decision is final and no correspondence on any matter concerning the Programme will be entered into.

11.2 If any part of these Terms is found to be unenforceable as a matter of law, all other parts of these Terms will not be affected and shall remain in force.  For the avoidance of doubt, should these Terms or any part of them be deemed void or voidable, this shall not affect the validity of any transfer of rights provided under these Terms.

11.3 We intend to rely on these written Terms and any document expressly referred to in them in relation to the subject matter of any contract between us.  We and you will be legally bound by these Terms.

11.4 In these Terms, words that appear after the expression ‘include’, ‘including’, ‘other’, ‘for example’, ‘such as’ or ‘in particular’ (or any similar expression) will not limit the meaning of the words appearing before such expression.  

11.5 You may not assign, sub-license or otherwise transfer any of your rights under these Terms.

11.6 If you breach these Terms and we choose to ignore your breach, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms again.

11.7 These Terms do not create any right enforceable by any person who is not a party to them.

 

12.  CHANGES TO THE PROGRAMME OR THESE TERMS

12.1 We may modify, suspend or terminate the Programme, extend its closing date or time or make any other changes to the Programme or Terms only in the event of circumstances arising that are outside of our reasonable control.

12.2 Where reasonably possible, we will notify you of such changes in advance or at the time we make such changes by posting amended Terms on this page

 

13. EVENTS OR CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL 

13.1 If we are prevented or delayed from complying with our obligations under these Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events or circumstances beyond our reasonable control (including fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war) our inability or delay in performing our obligations will not be deemed to be in breach of these Terms.

 

14. GOVERNING LAW AND JURISDICTION

14.1 The Programme and these Terms are governed by English law and any disputes are subject to the exclusive jurisdiction of the courts of England. 

14.2 We make no representation that materials relating to the Programme are appropriate or available for use at other locations. Access to those materials from territories where their contents are illegal is strictly prohibited. If you access the Programme from outside of the United Kingdom, you are responsible for compliance with all local laws. 

 

15. COMPANY AND CONTACT INFORMATION 

The Promoter of the Programme is John Lewis plc, a company incorporated in England registered under company registration number 233462 and whose registered office address is at: John Lewis | 171 Victoria Street | London | SW1E 5NN.

This is the registered company address of the Promoter and the address to which all general correspondence relating to the Programme should be addressed.

£100 E-Gift Card Promotion (4 May - 1 June 2021)

£100 e-gift card promotion

  • This £100 gift card redemption promotion (the “Promotion”) is valid for a limited period, starting Tuesday 4th May 2021 and ending Tuesday 1st June 2021 inclusive (the “Promotional Period”). The Promotion applies to any qualifying transaction made within this period..
  • To qualify for this Promotion you must be a new or existing My John Lewis member. You must be logged in to your johnlewis.com online account, and have your My JL member number registered to that account.  
  • To qualify for this Promotion you must purchase a qualifying technology product in one transaction in-store or online (see exclusion details below), and enter your My John Lewis membership number on the redemption site when claiming your £100 gift card (Redemption site and details are on email confirmation). 
  • Only a select number of Technology products are included in the promotion and will be identifiable via their product page online. Please see www.johnlewis.com/c50000080021 for a full list of qualifying products.
  • Products included in the Promotion are subject to availability.
  • If qualifying products are returned during the 35-day returns period, you will no longer be eligible to claim the gift card.
  • You can claim the £100 gift card between 06 July 2021 - 20 July 2021 inclusive.
  • One gift card can be claimed per My John Lewis customer who completes a qualifying transaction, irrespective of the number of qualifying transactions.
  • You must have an email address to participate in the promotion (so that we can email the gift card reward). Please visit www.johnlewis.com for our Privacy Notice.
  • This Promotion is not valid at John Lewis Swindon Outlet.
  • The gift card can be used in John Lewis & Partners or Waitrose & Partners shops, in our catering units (excludes third-party outlets in John Lewis & Partners shops), and over the phone or online as part or full payment. For full details see gift card T&Cs.
  • The following exclusions apply to use of our gift card and e-gift card: John Lewis & Partners Gift List, third-party restaurants and cafes in John Lewis & Partners shops, John Lewis & Partners Home Solutions, magazine subscriptions, photo printing or software downloads on johnlewis.com, all John Lewis & Partners Optician shops, Waitrose & Partners Cookery School, Waitrose & Partners  Leckford Farm Shop, Cafe and Nursery, Waitrose & Partners Rapid, waitroseflorist.com, waitrosecellar.com; waitrosegarden.com; waitrosepet.com;  tobacco and tobacco products, postage stamps, scratch cards, lottery tickets, infant milk formula 0-6 months, prescription products, mobile top-up, gift cards, e-gift cards, pay cards, car park charges, all petrol stations, Welcome Break shops, UK and the Channel Islands only. Other exclusions may apply.
  • You cannot use a gift card to discharge indebtedness in respect of an account card or credit card issued by John Lewis plc, Waitrose Limited or John Lewis Financial Services Limited, nor can you use it for the purchase either directly or indirectly of any financial product or service, including John Lewis Partnership gift cards and gift cards.
  • Please protect your card and treat it as cash; we cannot replace lost, stolen or damaged cards.
  • The gift card will expire 24 months from issue or last use. Buying a product or making a balance enquiry refreshes the 24-month expiry period. We will not refund any balance remaining after the 24-month period, and we will invalidate the card.
  • The Promotion is only available for products purchased for personal non-commercial use.  John Lewis reserves the right to not sell products to customers where it has grounds to believe that such products are being purchased for commercial use.
  • John Lewis reserves the right to terminate the Promotion at any time at its discretion.
  • By participating in this Promotion, you understand and acknowledge that we use a third party who will administer the Promotion and issue the gift card on our behalf.

My JL Google Nest Promotion ( 17 - 23 June 2021 )


1.The voucher, available to selected Members in their app, entitles selected members to a free Google Nest Audio Smart Speaker in Charcoal when they spend over £100, excluding the value of the Google Nest Audio Smart speaker in Charcoal (product code 83810601 ).

2. This promotion is valid for a limited period, until 23 June 2021 whilst stocks last.

3. To redeem, you must use the code presented on the voucher in the app. You must be logged into your My John Lewis account when redeeming online. The voucher code is valid for a limited period and will expire on 23 June at 11:59pm.

4. All products are subject to availability.

5. You must add the Google Nest Audio Smart Speaker in charcoal to your basket for the code to redeem. The voucher will deduct £89 at checkout

6. The code cannot be exchanged for cash.

7. This reward and code cannot be used multiple times or shared and is linked to your My John Lewis account.

8. The value of the promotion will be deducted from any refund received.

9. The promotion is only valid in our app.

10. The code cannot be used in conjunction with any other discount code offer.

11. The value of the Google Nest Hub Smart Speaker charcoal was £89 between 11/05/21 and 04/06/21 Price of the Google Nest Smart Speaker in charcoal is subject to change.

Apple Fitness + competition terms and conditions

1. WHO CAN ENTER
 

1.1 This competition is open to selected my John Lewis members who are residents of the United Kingdom excluding Northern Ireland aged 18 years or over, except for employees of the Promoter, its associated companies, agents, third parties or anyone else professionally connected with this competition.

By submitting a competition entry, you are agreeing to be bound by these terms and conditions. The instructions provided at the point of entry form part of the terms and conditions of this competition. In the event of a conflict, these terms and conditions take precedence.

1.2 No purchase necessary. There is no charge to submit an entry via the website found within the John Lewis & Partners app

 

2. DEADLINE FOR ENTRIES

2.1 Entries must be received between 00:01 on 28th March 2021 and 23:59 on 30th June 2021 (the “Closing Date”). Entries received after the Closing Date will not be accepted.

 

3. HOW TO ENTER

3.1 To enter, eligible my John Lewis members must log in using the email address that their my John Lewis account is registered to, visit the 'Rewards and Treats' section within 'Account', click ‘Go’ on the 'GET 2 MONTHS FREE APPLE FITNESS+ AND WIN A £1000 GIFT CARD' in the Account section. On the form entry page they must enter their first name, last name, email address, and confirm that they have read the terms and conditions and have entered their details correctly, and then submit their entry.

3.2 There is a limit of one entry per person. Multiple entries submitted directly or with the use of any automated systems will not be entered into the draw.

3.3 No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in transit, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind.

3.4 Those entries not in accordance with the rules will be void and will entitle the Promoter to exclude the entry from the competition; any entry containing false, incomplete or misleading information will be void and will entitle the Promoter to exclude the entry from the competition.

 

4. THE PRIZE

4.1 The prize is a £1000 John Lewis & Partners e-gift card and two are available to be won.

4.2 Any other expenses in the general use of and enjoyment of the prize, that the winners or their guests incur are the sole responsibility of the winners or their guests.

4.3 Prizes are subject to availability. They are non-transferable, non-refundable and, unless stated, there are no cash alternatives. In the event that the prize is out of stock or if circumstances beyond the Promoter’s control make it necessary to do so, the Promoter reserves the right to substitute another item, in its sole discretion, of equal or higher value.

 

5. WINNER SELECTION

5.1 All valid and, if applicable, correct entries received by the Closing Date will be entered into a prize draw, and the winners will be picked at random. 

5.2 The winner’s details (name and county) will be available for one month after the Closing Date by sending a request to the Promoter at Marketing, John Lewis, 171 Victoria Street, SW1E 5NN enclosing a stamped self-addressed envelope.

 

6. WINNER NOTIFICATION

6.1 Winners will be notified by email, text or phone call as soon as practicable after the prize draw, using the contact details provided with the competition entry. The winners will be required to respond within 30 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event winners do not respond to communications within this period or if any prize is declined, the Promoter reserves the right to disqualify that winner and draw another winner.

6.2 Please allow 10 days from the date of the winner’s address verification for delivery of the prize.

 

7. DATA PROTECTION AND PUBLICITY

7.1 By entering the competition, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for the Promoter and the following third parties, on our behalf, to hold and process your personal data:

(a) Hemingways Marketing Services, 23 Kirkgate, Ripon HG4 1PB

7.2 If you have opted-in to receiving further information from the Promoter and/or its agents or suppliers, you agree that the relevant party may use and store these details to provide further information about their products and services (in accordance with the privacy policy of the relevant entity).

7.3 By entering, you are providing permission for your email address to be used by John Lewis for the purposes of selecting the winner, fulfilling the prize and to receive an email with details on how to get 2 months free Apple Fitness+.

7.4 If you are the winner of the competition, you agree that the Promoter may use your name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.

 

8. LIMITATION OF LIABILITY

8.1 The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

8.2 If you have opted-in to receive further information or marketing from any of the Promoter’s agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party’s privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes. 

9. GENERAL

9.1 If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition.

9.2 The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into.

9.3 The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties.

9.4 This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.

 

The Promoter is John Lewis Partnership plc, a company with registered company number 00238937 and registered office at 171 Victoria Street, London SW1E 5NN. All correspondence in connection with this competition should be sent to Marketing, 171 Victoria Street, London SW1E 5NN.

My John Lewis Feel-Good Beauty Box

Terms & Conditions 

Receive The Feel-Good Beauty Box when you spend £100 or more on skincare, make-up or fragrance. Exclusively for My John Lewis members. Only one promotional code may be used per transaction.

  1. One box per customer, while stocks last.
  2. Code only redeemable on The Feel-Good Beauty Box.
  3. Offer available exclusively for selected My John Lewis members who spend £100 or more on skincare, make-up or fragrance online.
  4. Offer is not available in the John Lewis App
  5. All products must be purchased in one transaction.
  6. Products included in the promotion are subject to availability.
  7. Offer not valid on Jo Malone London, electrical beauty items or home fragrance.
  8. The Feel-Good Beauty Box will not contribute towards the £100 spend.
  9. The Feel-Good Beauty Box is purchased from us as a single purchase. Products contained within the box may not be returned to John Lewis individually. If you wish to return your purchase for any reason, the box as a whole must be returned to John Lewis.

 

My John Lewis Review Panel Programme FAQs

WHAT IS THE MY JOHN LEWIS REVIEW PROGRAMME?

The My John Lewis Review Programme allows selected My John Lewis members to try and review various products in order to assist other My John Lewis members in finding the best products for them. Customers are invited to join the My John Lewis Review Programme based on their shopping preferences. My John Lewis Review members may be invited to try products that are not yet available on the market - this is where their reviews are the most important. We do not modify or edit reviews as we believe in offering completely honest feedback. They will, however, like all reviews, be subject to our standard moderation guidelines. You can find out more about how to write a helpful review here

 

HOW DO I BECOME A MEMBER?

In order to select the people best suited to the programme, we invite My John Lewis members to join based on their shopping histories and participation in our various events and experiences. If you do not want to participate simply email myjlreviewpanel@johnlewis.co.uk and you will be removed.

 

I HAVE REGISTERED TO THE MY JOHN LEWIS REVIEW PANEL, WHAT HAPPENS NEXT?

After registering to the My John Lewis Review Panel, you'll start receiving invitations from our team to inform you when new products are available for a trial. We ask that you only accept invitations for trials you are able to complete within 2 weeks of receiving the initial invitation email. If you’re able to accept the invitation, please make a product request and we will send you your product for review. If you’re unable to try the product within this timeframe, please wait for the next available invitation.

 

WHY HAVEN'T I RECEIVED ANY EMAILS SINCE REGISTERING?

We invite you to participate in specific trials based on the preferences you've shared with us, but also on a random basis. We, therefore, cannot guarantee that you'll be invited to trial every product that becomes available. This means occasionally there may be a gap of weeks, possibly months, before you hear from us.  Please be aware that if we've confirmed your registration and you've verified your email address, you're an active member of the Review Panel, and we'll be in touch as soon as suitable products are available for you to review.

 

HOW OFTEN THE PRODUCTS ARE AVAILABLE TO TRIAL AND REVIEW?

John Lewis runs campaigns regularly and products are available to trial every month.

The number of products in each of the campaigns is limited and John Lewis cannot guarantee all customers who received an email invitation to review new products, will receive a product. Once products are requested, they will show in your dashboard.

 

I HAVE RECEIVED AN INVITATION TO TRIAL AND REVIEW A LARGE ITEM, FOR INSTANCE, A FRIDGE. WHAT HAPPENS WHEN I REQUEST THIS KIND OF PRODUCT?

When requesting a large product, for instance, a large kitchen appliance, you will need to make sure you have sufficient space in your property and suitable electrical, gas or plumbing connections. John Lewis and suppliers are not able to provide any alterations to your existing furniture or installations at the time of delivering the product. If at the time of the delivery, John Lewis or our trusted suppliers inspect the connection and define it as unsafe, they reserve the right to reject the trial and they won't be able to re-deliver the product.

 

WHAT HAPPENS IF I AM UNABLE TO REVIEW PRODUCTS? 

As the programme relies on receiving reviews from our members, it’s important that all members participate in order to secure their place on the panel. Your honest feedback not only helps other customers but also helps inform our suppliers and contribute to product improvements. If you don't provide us with reviews the likelihood is we will remove you from the programme.

If you do not want to participate simply email us at myjlreviewpanel@johnlewis.co.uk and we can remove you.

 

HOW SHOULD I WRITE MY REVIEW AND WHAT SHOULD I BE REVIEWING?

Please give your honest, unbiased opinion of the product(s) you have tried. Readers also love the practical information - for example, the product’s dimensions, how to use (with any handy tips you can add), and whether it's compatible with other products. If you receive beauty products, don't forget to include some insights into your personal beauty regime. With products that come as a set, such as a shampoo and conditioner, please review each product separately.

Please keep your reviews between 200 and 300 words or approximately 2,000 characters.

 

WHAT SHOULD I NOT INCLUDE IN MY REVIEWS?

There's no need to review standards of packaging, delivery or service as you'll receive your products directly from our suppliers and John Lewis. However, if for any reason, you would like to give feedback regarding your experience with one of our suppliers, simply email us at myjlreviewpanel@johnlewis.co.uk.

Please do not mention the price of the product, as you have received it for free (this will be communicated via a badge next to your review). If you feel that a product is, or is not, worth its price, we suggest you write in terms of 'value for money', without directly mentioning the price.

 

WHAT PICTURES SHOULD I SUBMIT?

When submitting a picture, please make sure these are of reasonable quality and they focus on the product. Your pictures are key in helping others when they are shopping so we suggest making them as professional and exciting as possible. If approved, your picture could be featured in one of our marketing campaigns and will appear on the John Lewis website.

 

HOW DO I SUBMIT A PICTURE?

Once you complete your review submissions form, you will be provided with the option to submit a picture. Simply upload your image as instructed to include it in your review.

 

I HAVE SUBMITTED MY REVIEW BUT I CAN'T VIEW IT ON THE JOHNLEWIS.COM WEBSITE. WHY?

Please allow up to 72 hours to update. All reviews go through moderation before they are published on johnlewis.com

 

I HAVE SUBMITTED A PICTURE BUT I CAN'T VIEW IT ON THE JOHNLEWIS.CO.UK WEBSITE. WHY?

Images and reviews are moderated separately and we can’t guarantee all pictures will be displayed on the website.

 

DO MEMBERS HAVE TO WRITE POSITIVE REVIEWS TO PARTICIPATE?

No. We expect our members to write unbiased, honest and authentic reviews. All My John Lewis Review Panel reviews will be posted on the relevant product page at johnlewis.com unedited, regardless of whether it is a favourable review or not, provided it follows our general moderation guidelines. For tips on writing a review please click here

 

DO MY JOHN LEWIS REVIEW MEMBERS GET PAID FOR WRITING REVIEWS?

No. We do not pay anyone to write reviews. There is no pressure or expectation to write positive reviews, and negative reviews do not affect membership in the programme.

 

ARE REVIEWS COLLECTED THROUGH THE MY JOHN LEWIS REVIEW PROGRAMME LABELLED DIFFERENTLY?

Yes. To ensure reviews are helpful and authentic, any reviews gathered through the My John Lewis Review Programme will display a badge with a review panel message and an indicator the product was received free of charge.

 

IT HAS BEEN A WEEK AND I STILL HAVEN'T RECEIVED MY PRODUCT. WHAT HAPPENS NEXT?

Most of the products are sent within 5 working days from when the campaign ends. However, if you don't hear from a supplier within 2 weeks and the shipment information has not been shared with you, feel free to contact us and we will investigate this further. Before you get in touch, please check your email inbox to ensure no information has been shared with you.

Please note, for large items when a further contact is required to schedule a delivery, it might take up to a month to be contacted by one of our trusted suppliers.

 

WHAT HAPPENS WHEN I CLICK ON "REQUEST A PRODUCT" BUT I RECEIVE A MESSAGE INFORMING ME THE PRODUCT IS NO LONGER AVAILABLE?

As invitations for product reviews are sent to many members of the panel, some products may run out as you are attempting to request them. Only those who receive an email confirmation stating that they have been successful with their request will receive their product.

 

CAN I CHANGE MY PRODUCT SELECTION?

Once the product is selected you won’t be able to change your product selection. A campaign will close automatically as soon as all products have been requested. When requesting your product please read all information we shared with you via email inviting you to participate in the campaign to ensure you can comply with all campaign requirements. 

For example, there might be compatibility requirements for electronics that are only compatible with specific software.

 

CAN A SUPPLIER OR JOHN LEWIS CHANGE MY PRODUCT REQUEST?

We would love customers to write and post reviews as quickly as possible but it is important you have had the time to thoroughly use and test the product so that your review is really helpful to other customers.

We ask that you complete your review by the date provided by email. Failure to do so may result in you being removed from our review panel.  

 

WHERE DO I POST MY REVIEW?

After you’ve received your product, we will send you an email with the instructions needed to complete your review. This will include a link to the submission form where you’ll be asked to write your review.

 

WILL JOHN LEWIS EDIT MY REVIEW?

No. All My John Lewis Review Panel reviews will be posted on the relevant product page at johnlewis.com unedited, regardless of whether it is a favourable review or not, provided they follow our general moderation guidelines. For tips on writing a review please click here

 

WHERE AND WHEN WILL MY REVIEW APPEAR?

Reviews will appear on the product page relating to the product you have reviewed. Reviews from our Review Programme participants will be displayed a Review Programme logo. As all reviews go through a moderation process, please allow up to 72 hours between the time of submission to the review appearing on the product page.

 

IS THERE A LIMIT TO THE NUMBER OF MY JOHN LEWIS REVIEW PRODUCTS I CAN REQUEST FOR EACH CAMPAIGN?

For each campaign, we limit the available products to one per member. Occasionally there may be instances where more than one is available and will be accompanied with instructions on how to participate in these campaigns.

 

IF I DON'T SELECT ANY PRODUCTS FROM A CAMPAIGN, WILL I BE REMOVED FROM THE MY JOHN LEWIS REVIEW PROGRAMME?

Though we encourage engaging with the programme as much as possible, we understand that this may not be possible with every campaign. However, if we notice you’ve been inactive for longer periods of time, we may be in touch to confirm you’re still interested in participating.

 

CAN YOU DELIVER MY JOHN LEWIS REVIEW PRODUCTS OUTSIDE OF THE UNITED KINGDOM?

Unfortunately, we cannot support delivery outside of the UK at this time.

 

HOW DO I RETURN, CANCEL OR MODIFY MY REQUESTS?

You can cancel your product selection and arrange to return review products by emailing myjlreviewpanel@johnlewis.co.uk. The supplier will then arrange a collection.

 

WHAT TYPES OF PRODUCTS DO YOU OFFER THROUGH THE MY JOHN LEWIS REVIEW PROGRAMME?

We carefully select products from across various categories for the My John Lewis Review Programme. This could be anything from a state-of-the-art cooker to products from a new haircare line.

 CAN I INVITE MY FRIENDS TO MY JOHN LEWIS REVIEW?

For the time being, participation in the My John Lewis Review Programme is limited to selected customers who have received direct invites from us to join.

 

WHY HAVE I BEEN REMOVED FROM THE PROGRAMME?

You may be removed from the My John Lewis Review Programme if you write reviews which do not comply with our terms and conditions, allow non-members to write your reviews for you or share your unique register details with others who have not been invited to the programme. In these instances, we may end your membership without notice. If that happens, you're welcome to contact us for help at myjlreviewpanel@johnlewis.co.uk.

 

WILL JOHN LEWIS BE SHARING MY CONTACT INFORMATION WITH SUPPLIERS?

The John Lewis Privacy Policy applies to your participation in My John Lewis Review and describes our practices regarding collection and use of personal information. Upon signing the Terms and Conditions, customers agree that their delivery details will be shared for delivery purposes and they will not be used for any other activities.

 

DO I NEED TO RETURN THE ITEM AFTER REVIEWING IT?

No. Products sent to you via the My John Lewis Review Programme are yours to keep. If you want to cancel the item you have selected please contact us at myjlreviewpanel@johnlewis.co.uk to arrange this. Please review the Terms and Conditions for further information.

 

MAY I SHARE PRODUCTS I RECEIVE FROM MY JOHN LEWIS REVIEW PANEL WITH MY FRIENDS AND FAMILY?

As per the My John Lewis Review Programme Terms and Conditions, you may not sell, exchange, return for money or give possession of the products to any other person or entity.

 

WHO WILL BE SENDING ME MY JOHN LEWIS REVIEW PRODUCTS?

My John Lewis Review Programme products will be delivered directly by John Lewis or the supplier of the product.

 

HOW LONG WILL IT TAKE FOR ME TO RECEIVE A PRODUCT TO REVIEW ONCE I REQUEST IT?

You should receive your My John Lewis Review Programme product within 5-7 business days of it leaving the depot. The exact information of delivery will be provided when John Lewis or the supplier of the product contact you to arrange the delivery.

 

WHAT HAPPENS IF I THINK MY PRODUCT IS FAULTY?

If you think your product might be faulty, please contact the supplier support team or the John Lewis Review team at myjlreviewpanel@johnlewis.co.uk

 

I CONTACTED THE MY JOHN LEWIS REVIEW PANEL TEAM BUT HAVEN'T HEARD BACK. WHAT HAPPENS NEXT?

Our teams do their best to make sure your query is answered as quickly as possible but in some instances, a further investigation is required. If you haven't heard back from us within 5 working days then please email us again at myjlreviewpanel@johnlewis.co.uk . Please note, our inbox is monitored Monday to Friday only, excluding public holidays.

 

I CONTACTED JOHN LEWIS OR THE SUPPLIER'S CUSTOMER SERVICE TEAM BUT THEY CANNOT LOCATE MY ORDER. WHY?

Many products in this programme are sent directly by the suppliers. The products in this programme are supplied free of charge and thus they are not processed as an order. For the quickest troubleshooting please contact the trusted supplier directly or email us at myjlreviewpanel@johnlewis.co.uk.

 

HOW DO I UPDATE MY CONTACT DETAILS?

Your contact details can be updated at any time in your dashboard. Simply go to the ‘Your Account’ tab and click ‘Update My Details’.

 

CAN JOHN LEWIS OR SUPPLIERS UPDATE MY PERSONAL DETAILS?

No, personal details can be only updated by a member.

 

MY PRODUCT WAS SENT TO THE WRONG ADDRESS. WHAT HAPPENS NEXT?

John Lewis and our trusted suppliers can only send a product to the address provided in the ‘Your Account’ area at the time of requesting the product. If you have moved and changed the address, please remember to update your details in the ‘Your Account’ section as products cannot be re-delivered to different addresses. We recommend keeping your account details up to date.

 

HOW DO I REMOVE MYSELF FROM THE MY JOHN LEWIS REVIEW PANEL DISTRIBUTION LIST?

If you no longer wish to participate in My John Lewis Review Panel, please send us an email and we will remove you from the programme: myjlreviewpanel@johnlewis.co.uk.

 

ARE JOHN LEWIS EMPLOYEES ELIGIBLE TO BECOME MY JOHN LEWIS REVIEW MEMBERS?

Yes. John Lewis employees are eligible to participate. Only Partners who meet specific criteria can participate in the initiative. The criteria are set by John Lewis at the time of inviting customers to participate in this review panel. Partners who meet the set criteria and receive their invitations are welcomed to register.

 

I LIVE IN A FLAT, CAN I STILL PARTICIPATE?

Yes, but we ask that you inform us of any access issues should you be receiving a large item. Please contact us at myjlreviewpanel@johnlewis.co.uk

JL Christmas Tree Competition

1 WHO CAN ENTER

1.This competition is open to all residents of The United Kingdom, aged 18 years and over.  All entrants must have a valid email address, public Twitter, public Facebook, or public Instagram account.  If you are under the age of 18 years old, and you submit an entry, you must first obtain parental or legal guardian consent prior to submitting your photo. The John Lewis group of companies ("John Lewis") maintains the right to require any information they consider reasonably necessary to successfully verify your eligibility.

 1.2 By entering this Prize Draw, you acknowledge and agree to be bound by these Terms and Conditions; and the instructions provided at the point of entry form as part of the Terms and Conditions of this photograph nomination.  In the event of a conflict, these Terms and Conditions take precedence.

1.3 By entering this competition, you acknowledge and agree that five (5) nominated Prize recipients will be selected and sent a £150 e-gift voucher. There is no cash alternative for the Prize. By entering this competition you are also agreeing to John Lewis re-using your image across their social platforms

.1.4 No purchase necessary to enter the competition. There is no charge to submit an entry via the John Lewis & Partners Instagram account.

2 HOW TO SUBMIT YOUR NOMINATION

2.1 To submit your nomination: Share your Instagram photos, tag @johnlewisandpartners and use the hashtag #JLChristmas in the caption area. Only nominations made electronically via the above-referenced means will be entered to win the Prize Draw.

2.2 There is no limit on the number of images you would like to be included in the final prize drawing. 

2.3 Grand prizes will be awarded to a randomised list of 5 nominations

.2.4 Proof of nomination is not proof of receipt. John Lewis accepts no responsibility for the content and in no way, is John Lewis required to use the submitted content in future promotional campaigns.

2.5 Any photograph or comment description that contains violence, hate speech, racist insignia, islamophobic insignia, anti-trans and homophobic placards or slurs, images of an overtly sexual nature, and images or speech that is not in-line with John Lewis's core values will not be included in the final grand prize draw.

3 DEADLINE FOR PHOTO SUBMISSIONS

3.1 Nominations must be appropriately tagged and hashtagged, no later than 17:00 GMT, on 22nd December 2020 ("Closing Date")

.3.2 Entries received after the Closing Date will not be accepted.  

4 WHAT HAPPENS TO PHOTOS AFTER THE CLOSING DATE

4.1 The John Lewis team will randomly select five (5) nominations from the pool of images and comments, during the two (2) weeks of the Nomination Period, and no later than 22 December 2020.

4.2 Thereinafter, a direct message will be sent to five (5) prize winners informing them that their nominated recipient has been chosen.

4.3. Prize winners must respond within five (5) days of receiving a direct message, or they will forfeit their winnings and an alternative winner will be chosen at random.

4.4 Nominators understand that photos may be used at a later date for promotional usage.

5 OWNERSHIP OF SUBMITTED PHOTOS AND INTELLECTUAL PROPERTY RIGHTS

5.1 All photo nominations made during the life of this Prize Draw will become the property of John Lewis. 

5.2 You agree that John Lewis may, but is not required to, make your photo available on its websites and any other media, whether now known or invented in the future, and in connection with any publicity of the Prize Draw.

5.3 By submitting your photo to John Lewis, and any accompanying material, you agree to:

5.3.1 assign to John Lewis all you Intellectual Property Rights with full title guarantee; and

5.3.2 waive all moral rights,

in and to your competition entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.

5.4 Any assignment of Intellectual Property Rights as mentioned above will be without any compensation to you.

5.5 By submitting your photo, and any accompanying material, you warrant that:

5.5.1 You are the owner and that your submission is a true and accurate likeness of yourself, is not defamatory and does not infringe upon any third party's rights; and

5.5.2 There are no conflicting agreements in place that restrict usage of your photo submission.

6 DATA PROTECTION AND PUBLICITY

6.1 By submitting your photo to this drawing, you acknowledge and accept that for the purposes of carrying out this prize draw, it is necessary for John Lewis to hold and process your personal data and for your likeness to be in the public domain. 

6.2 If your photo is selected for future promotional usage, you agree that John Lewis may use your name, likeness alongside your submission and for any other reasonable usage, for no further consideration. 

7 LIMITATION OF LIABILITY

7.1 John Lewis and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits/, expense or damage which is suffered or sustained (whether or not resulting from any person's negligence) in connection with this Prize Draw, except for any liability which cannot be excluded by law (including liability for fraud, death, or personal injury resulting from negligence) in which case that liability is limited to the minimum permitted by law.  Your statutory rights are not affected.

7.2 If you have opted-in to receive further information or marketing from any of John Lewis's agents, or partners involved in the administration of this Prize Draw, you acknowledge and agree that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by the terms of that third party's privacy policy and that John Lewis accepts no responsibility, of any kind, or liability in association with any such data processing for these purposes.

8 GENERAL

8.1 If there is any reason to believe that there has been a breach of these Terms and Conditions or if John Lewis believes that your conduct may be unlawful or otherwise bring the Prize Draw into disrepute, John Lewis and its Partners may, at its sole discretion, reserve the right to make render your photo submission void and will entitle John Lewis to exclude you from participating in the Prize Draw.

8.2 The decision of John Lewis regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into.

8.3 John Lewis reserves the right to suspend, cancel, or amend the Prize Draw where it becomes necessary to do so, with no liability to any nominators or third parties.

8.4 This Event and all issues arising out of it shall be governed in accordance with the laws of England and Wales, and are subject to the exclusive jurisdiction of the English courts.

John Lewis PLC a company with registered company number 233462 and registered office at 171 Victoria Street, London SW1E 5NN.

Easter 2021 Giveaway

THE PROMOTER IS SET OUT AT THE END OF THESE TERMS AND CONDITIONS

.1 WHO CAN ENTER

1.1 This competition is open to all residents of the United Kingdom excluding Northern Ireland aged 18 years or over, except for employees of the Promoter, its associated companies, agents, third parties or anyone else professionally connected with this competition.

1.2 By submitting a competition entry, you are agreeing to be bound by these terms and conditions. The instructions provided at the point of entry form part of the terms and conditions of this competition. In the event of a conflict, these terms and conditions take precedence. 

1.3 No purchase necessary.

2 DEADLINE FOR ENTRIES

2.1 Entries must be received between 17:00 on 29.03.2021 and 23:59 on 31.03.2021 (the “Closing Date”). Entries received after the Closing Date will not be accepted.

3 HOW TO ENTER

3.1 To enter, simply go to John Lewis & Partners Instagram page, follow the competition instructions on the post entitled ‘Easter Competition’.

3.2 There is a limit of one entry per person. Multiple entries submitted directly or with the use of any automated systems will not be entered into the draw. 

3.3 No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in transit, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind. 

3.4 Those entries not in accordance with the rules will be void and will entitle the Promoter to exclude the entry from the competition; any entry containing false, incomplete or misleading information will be void and will entitle the Promoter to exclude the entry from the competition.

4 THE PRIZE

4.1 The prize is 2 x £500 John Lewis e-gift vouchers.

4.2 Any expenses in the general use of and enjoyment of the prize, that the winners or their guests incur are the sole responsibility of the winners or their guests.

4.3. Prizes are subject to availability. They are non-transferable, non-refundable and, unless stated, there are no cash alternatives. In the event that the prize is out of stock or if circumstances beyond the Promoter’s control make it necessary to do so, the Promoter reserves the right to substitute another item, in its sole discretion, of equal or higher value. 

5 WINNER SELECTION

5.1 All valid and, if applicable, correct entries received by the Closing Date will be entered into a prize draw, and the winners will be picked at random.  

5.2 The winner’s details (name and county) will be available for one month after the Closing Date by sending a request to the Promoter at 171 Victoria Street, SW1E 5NN, enclosing a stamped self-addressed envelope.

6 WINNER NOTIFICATION

6.1 Winners will be notified by Instagram direct message as soon as practicable after the prize draw, using the contact details provided with the competition entry. The winners will be required to respond within 30 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event winners do not respond to communications within this period or if any prize is declined, the Promoter reserves the right to disqualify that winner and draw another winner.

6.2 Please allow 10 days from the date of the winner’s address verification for delivery of the prize. 

7 DATA PROTECTION AND PUBLICITY

7.1 By entering the competition, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for the Promoter to hold and process your personal data:

(a) John Lewis Plc, 171 Victoria Street, London, SW1E 5NN

7.2 If you have opted-in to receiving further information from the Promoter and/or its agents or suppliers, you agree that the relevant party may use and store these details to provide further information about their products and services (in accordance with the privacy policy of the relevant entity).

7.3 If you are the winner of the competition, you agree that the Promoter may use your Instagram handle, name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.

8 LIMITATION OF LIABILITY

8.1 The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

8.2 If you have opted-in to receive further information or marketing from any of the Promoter’s agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party’s privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes.

9 GENERAL

9.1 If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition.

9.2 The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into.

9.3 The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties.

9.4 This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.

The Promoter is John Lewis Plc, a company with registered company number 233462 and registered office at 171 Victoria Street, London SW1E 5NN. All correspondence in connection with this competition should be sent to 171 Victoria Street, London SW1E 5NN.

Palentine's Day Competition

1 WHO CAN ENTER

1.1 This competition is open to all residents of the United Kingdom excluding Northern Ireland aged 18 years or over, except for employees of the Promoter, its associated companies, agents, third parties or anyone else professionally connected with this competition

.1.2 By submitting a competition entry, you are agreeing to be bound by these terms and conditions. The instructions provided at the point of entry form part of the terms and conditions of this competition. In the event of a conflict, these terms and conditions take precedence. 

1.3 No purchase necessary.

2 DEADLINE FOR ENTRIES

2.1 Entries must be received between 09:00 on 10.02.2021 and 17:00 on 12.02.2021 (the “Closing Date”). Entries received after the Closing Date will not be accepted.

3 HOW TO ENTER

3.1 To enter, simply go to John Lewis & Partners Instagram page, follow the competition instructions on the post entitled ‘Palentine’s Day Competition’

3.2 There is a limit of one entry per person. Multiple entries submitted directly or with the use of any automated systems will not be entered into the draw.

3.3 No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in transit, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind. 

3.4 Those entries not in accordance with the rules will be void and will entitle the Promoter to exclude the entry from the competition; any entry containing false, incomplete or misleading information will be void and will entitle the Promoter to exclude the entry from the competition.

4 THE PRIZE

4.1 The prize is one luxury hamper. Charbonnel et Walker Luxury Chocolate Hamper

4.2 Any expenses in the general use of and enjoyment of the prize, that the winners or their guests incur are the sole responsibility of the winners or their guests.

4.3.The Prize is subject to availability. They are non-transferable, non-refundable and, unless stated, there are no cash alternatives. In the event that the prize is out of stock or if circumstances beyond the Promoter’s control make it necessary to do so, the Promoter reserves the right to substitute another item, in its sole discretion, of equal or higher value. 

5 WINNER SELECTION

5.1 All valid and, if applicable, correct entries received by the Closing Date will be entered into a prize draw, and the winners will be picked at random.  

5.2 The winner’s details (name and county) will be available for one month after the Closing Date by sending a request to the Promoter at 171 Victoria Street, SW1E 5NN, enclosing a stamped self-addressed envelope.

6 WINNER NOTIFICATION

6.1 Winners will be notified by Instagram direct message as soon as practicable after the prize draw, using the contact details provided with the competition entry. The winners will be required to respond within 30 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event winners do not respond to communications within this period or if any prize is declined, the Promoter reserves the right to disqualify that winner and draw another winner.

6.2 Please allow 10 days from the date of the winner’s address verification for delivery of the prize. 

7 DATA PROTECTION AND PUBLICITY

7.1 By entering the competition, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for the Promoter to hold and process your personal data:(a) John Lewis Plc , 171 Victoria Street, London, SW1E 5NN

7.2 If you have opted-in to receiving further information from the Promoter and/or its agents or suppliers, you agree that the relevant party may use and store these details to provide further information about their products and services (in accordance with the privacy policy of the relevant entity).

7.3 If you are the winner of the competition, you agree that the Promoter may use your Instagram handle, name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.

8 LIMITATION OF LIABILITY

8.1 The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

8.2 If you have opted-in to receive further information or marketing from any of the Promoter’s agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party’s privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes.

9 GENERAL

9.1 If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition.

9.2 The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into.

9.3 The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties.

9.4 This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.

The Promoter is John Lewis Plc, a company with registered company number 233462 and registered office at 171 Victoria Street, London SW1E 5NN. All correspondence in connection with this competition should be sent to 171 Victoria Street, London SW1E 5NN.

Beauty Giveaway competition

The Promoter is set out at the end of these Terms and Conditions.

1 WHO CAN ENTER

1.1 This competition is open to all residents of the United Kingdom excluding Northern Ireland aged 18 years or over, except for employees of the Promoter, its associated companies, agents, third parties or anyone else professionally connected with this competition.

1.2 By submitting a competition entry, you are agreeing to be bound by these terms and conditions. The instructions provided at the point of entry form part of the terms and conditions of this competition. In the event of a conflict, these terms and conditions take precedence. 

1.3 No purchase necessary.

2 DEADLINE FOR ENTRIES

2.1 Entries must be received between 08:00 on 20.11.2020 and 23:59 on 23.11.2020 (the “Closing Date”). Entries received after the Closing Date will not be accepted.

3 HOW TO ENTER

3.1 To enter, simply go to John Lewis & Partners Instagram page, follow the competition instructions on the post entitled ‘The most hyped beauty products of 2020’

3.2 There is a limit of one entry per person. Multiple entries submitted directly or with the use of any automated systems will not be entered into the draw. 

3.3 No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in transit, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind. 

3.4 Those entries not in accordance with the rules will be void and will entitle the Promoter to exclude the entry from the competition; any entry containing false, incomplete or misleading information will be void and will entitle the Promoter to exclude the entry from the competition.

4 THE PRIZE

4.1 The prizes are 2 bespoke beauty boxes. The full list of products included in each beauty box are detailed below:

 

4.2 Any expenses in the general use of and enjoyment of the prize, that the winners or their guests incur are the sole responsibility of the winners or their guests.

4.3. Prizes are subject to availability. They are non-transferable, non-refundable and, unless stated, there are no cash alternatives. In the event that the prize is out of stock or if circumstances beyond the Promoter’s control make it necessary to do so, the Promoter reserves the right to substitute another item, in its sole discretion, of equal or higher value. 

5 WINNER SELECTION

5.1 All valid and, if applicable, correct entries received by the Closing Date will be entered into a prize draw, and the winners will be picked at random.  

5.2 The winner’s details (name and county) will be available for one month after the Closing Date by sending a request to the Promoter at 171 Victoria Street, SW1E 5NN, enclosing a stamped self-addressed envelope.

6 WINNER NOTIFICATION

6.1 Winners will be notified by Instagram direct message as soon as practicable after the prize draw, using the contact details provided with the competition entry. The winners will be required to respond within 30 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event winners do not respond to communications within this period or if any prize is declined, the Promoter reserves the right to disqualify that winner and draw another winner.

6.2 Please allow 10 days from the date of the winner’s address verification for delivery of the prize. 

7 DATA PROTECTION AND PUBLICITY

7.1 By entering the competition, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for the Promoter to hold and process your personal data:

(a) John Lewis Plc , 171 Victoria Street, London, SW1E 5NN

7.2 If you have opted-in to receiving further information from the Promoter and/or its agents or suppliers, you agree that the relevant party may use and store these details to provide further information about their products and services (in accordance with the privacy policy of the relevant entity).

7.3 If you are the winner of the competition, you agree that the Promoter may use your Instagram handle, name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.

8 LIMITATION OF LIABILITY

8.1 The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

8.2 If you have opted-in to receive further information or marketing from any of the Promoter’s agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party’s privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes.

9 GENERAL

9.1 If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition.

9.2 The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into.

9.3 The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties.

9.4 This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.

The Promoter is John Lewis Plc, a company with registered company number 233462 and registered office at 171 Victoria Street, London SW1E 5NN. All correspondence in connection with this competition should be sent to 171 Victoria Street, London SW1E 5NN.

 

LoveJL Home competition

1 WHO CAN ENTER

1.This competition is open to all residents of The United Kingdom, aged 18 years and over.  All entrants must have a valid email address, public Twitter, public Facebook, or public Instagram account.  If you are under the age of 18 years old, and you submit an entry, you must first obtain parental or legal guardian consent prior to submitting your photo. The John Lewis group of companies ("John Lewis") maintains the right to require any information they consider reasonably necessary to successfully verify your eligibility. 

1.2 By entering this Prize Draw, you acknowledge and agree to be bound by these Terms and Conditions; and the instructions provided at the point of entry form as part of the Terms and Conditions of this photograph nomination.  In the event of a conflict, these Terms and Conditions take precedence. 

1.3 By entering this competition, you acknowledge and agree that five (5) nominated prize recipients will be selected and sent a £250 e-gift voucher. By entering this competition you are also agreeing to John Lewis re-using your image across their social platforms.

1.4 No purchase necessary. There is no charge to submit an entry via the John Lewis & Partners Instagram account.

2 HOW TO SUBMIT YOUR NOMINATION

2.1 To submit your nomination:Share your Instagram photos, tag @johnlewisandpartners and use the hashtag #LoveJL in the caption area. Only nominations made electronically via the above-referenced means will be entered to win the Prize Draw.

2.2 There is no limit on the number of images you would like to be included in the final prize drawing. 

2.3 Grand prizes will be awarded to a randomised list of 5 nominations submitted between 6th October 2020 and 17:00 GMT, on 6th November 2020 ("Closing Date").

2.4 Proof of nomination is not proof of receipt. John Lewis accepts no responsibility for the content and in no way, is John Lewis required to use the submitted content in future promotional campaigns.

2.5 Any photograph or comment description that contains violence, hate speech, racist insignia, islamophobic insignia, anti-trans and homophobic placards or slurs, images of an overtly sexual nature, and images or speech that is not in-line with John Lewis's core values will not be included in the final grand prize draw. 

3 DEADLINE FOR PHOTO SUBMISSIONS

3.1 Nominations must be appropriately tagged and hashtagged, no later than 17:00 GMT, on 6th November 2020 ("Closing Date").

3.2 Entries received after the Closing Date will not be accepted. 

4 WHAT HAPPENS TO PHOTOS AFTER THE CLOSING DATE

4.1 The John Lewis team will randomly select five (5) nominations from the pool of images and comments, during the one (1) month Nomination Period, and no later than 13 November 2020. 

4.2 Thereinafter, a direct message will be sent to five (5) prize winners informing them that their submission has been chosen.

4.3. Prize winners must respond within five (5) days of receiving a direct message, or they will forfeit their winnings and an alternative winner will be chosen at random.

4.4 Nominators understand that photos may be used at a later date for promotional usage.

5 OWNERSHIP OF SUBMITTED PHOTOS AND INTELLECTUAL PROPERTY RIGHTS

5.1 All photo nominations made during the life of this Prize Draw will become the property of John Lewis. 

5.2 You agree that John Lewis may, but is not required to, make your photo available on its websites and any other media, whether now known or invented in the future, and in connection with any publicity of the Prize Draw.

5.3 By submitting your photo to John Lewis, and any accompanying material, you agree to:

5.3.1 Assign to John Lewis all you Intellectual Property Rights with full guarantee; and

5.3.2 Waive all moral rights.

5.4 Any assignment of Intellectual Property Rights as mentioned above will be without any compensation to you.

5.5 By submitting your photo, and any accompanying material, you warrant that:

5.5.1 You are the owner and that your submission is a true and accurate likeness of yourself, is not defamatory and does not infringe upon any third party's rights; and

5.5.2 There are no conflicting agreements in place that restrict usage of your photo submission.

6 DATA PROTECTION AND PUBLICITY

6.1 By submitting your photo to this drawing, you acknowledge and accept that for the purposes of carrying out this prize draw, it is necessary for John Lewis to hold and process your personal data and for your likeness to be in the public domain.

6.2 If your photo is selected for future promotional usage, you agree that John Lewis may use your name, likeness alongside your submission and for any other reasonable usage, for no further consideration.

 7 LIMITATION OF LIABILITY

7.1 John Lewis and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits/, expense or damage which is suffered or sustained (whether or not resulting from any person's negligence) in connection with this Prize Draw, except for any liability which cannot be excluded by law (including liability for fraud, death, or personal injury resulting from negligence) in which case that liability is limited to the minimum permitted by law.  Your statutory rights are not affected.

7.2 If you have opted-in to receive further information or marketing from any of John Lewis's agents, or partners involved in the administration of this Prize Draw, you acknowledge and agree that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by the terms of that third party's privacy policy and that John Lewis accepts no responsibility, of any kind, or liability in association with any such data processing for these purposes.

8 GENERAL

8.1 If there is any reason to believe that there has been a breach of these Terms and Conditions or if John Lewis believes that your conduct may be unlawful or otherwise bring the Prize Draw into disrepute, John Lewis and its Partners may, at its sole discretion, reserve the right to make render your photo submission void and will entitle John Lewis to exclude you from participating in the Prize Draw.

8.2 The decision of John Lewis regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into.

8.3 John Lewis reserves the right to suspend, cancel, or amend the Prize Draw where it becomes necessary to do so, with no liability to any nominators or third parties.

8.4 This Event and all issues arising out of it shall be governed in accordance with the laws of England and Wales, and are subject to the exclusive jurisdiction of the English courts.John Lewis PLC a company with registered company number 233462 and registered office at 171 Victoria Street, London SW1E 5NN.

My John Lewis Wish List Competition

WHO CAN ENTER

  • This competition is open to selected my John Lewis members who are residents of the United Kingdom excluding Northern Ireland aged 18 years or over, except for employees of the Promoter, its associated companies, agents, third parties or anyone else professionally connected with this competition.
  • By submitting a competition entry, you are agreeing to be bound by these terms and conditions. The instructions provided at the point of entry form part of the terms and conditions of this competition. In the event of a conflict, these terms and conditions take precedence.
  • No purchase necessary. There is no charge to submit an entry via the John Lewis & Partners app.

DEADLINE FOR ENTRIES

Entries must be received between 00:01 on 5 November 2020 and 23:59 on 11 December (the “Closing Date”). Entries received after the Closing Date will not be accepted.

HOW TO ENTER

  • To enter, eligible my John Lewis members must download the app, log in using the email address their my John Lewis account is registered to, visit the 'Rewards and Treats' section within 'Account' to agree to go paperless, click 'Enter' on the 'Win my wish list' in the Account section. They must then build a wish list of up to the value of £1,000 named 'Win my wish list' in the app only. By entering, you are providing permission for the content of your wish lists to be visible to John Lewis for the purposes of selecting the winner and fulfilling the prize only.
  • There is a limit of one entry per member. Multiple entries submitted directly or with the use of any automated systems will not be entered into the draw.
  • No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in transit, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind.
  • Those entries not in accordance with the rules will be void and will entitle the Promoter to exclude the entry from the competition; any entry containing false, incomplete or misleading information will be void and will entitle the Promoter to exclude the entry from the competition.

THE PRIZE

  • There are 5 prizes available to be won up to the value of £1000, with 1 winner drawn each week from all available entries.
  • Any travel expenses, or any other expenses in the general use of and enjoyment of the prize, that the winners or their guests incur are the sole responsibility of the winners or their guests.
  • Prizes are subject to product availability and prices at the time of the winner being selected, up to a total value of £1,000. They are non-transferable, non-refundable and, unless stated, there are no cash alternatives. In the event that the prize is out of stock or if circumstances beyond the Promoter’s control make it necessary to do so, the Promoter reserves the right to substitute another item, in its sole discretion, of equal or higher value.

WINNER SELECTION

  •  All valid and, if applicable, correct entries received will be entered into a prize draw, and the winners will be picked at random each week.
  • The winner’s details (name and county) will be available for one month after the Closing Date by sending a request to the Promoter at Marketing, My John Lewis Win My Wish List Competition, John Lewis plc, 171 Victoria Street, London SW1E 5NN, enclosing a stamped self-addressed envelope.

WINNER NOTIFICATION

  • Winners will be notified by email or phone call as soon as practicable after the prize draw, using the contact details provided with the competition entry. The winners will be required to respond within 7 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event winners do not respond to communications within this period or if any prize is declined, the Promoter reserves the right to disqualify that winner and draw another winner.
  • Please allow 30 days from the date of the winner’s address verification for delivery of the prize

DATA PROTECTION AND PUBLICITY

  •  By entering the competition, you understand that for the purposes of administering the competition and prize fulfillment, it is necessary for the Promoter and the following third parties, on our behalf, to hold and process your personal data:• SUPPLIER: Pinfold Promotions Ltd, 15A Queen St Southwell, Nottingham, NG25 0AA.
  • If you have opted-in to receiving further information from the Promoter and/or its agents or suppliers, you agree that the relevant party may use and store these details to provide further information about their products and services (in accordance with the privacy policy of the relevant entity).
  • If you are the winner of the competition, you agree that the Promoter may use your name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.

LIMITATION OF LIABILITY

  • The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.
  • If you have opted-in to receive further information or marketing from any of the Promoter’s agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party’s privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes.

GENERAL

  • If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition.
  • The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into.
  • The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties.
  • This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.

The Promoter is John Lewis & Partners, a company with registered company number 233462 and registered office at 171 Victoria Street, London SW1E 5NN. All correspondence in connection with this competition should be sent to this address.

The Beauty Society

  • If you’ve requested a specific Beauty Guide, we’ll do our best to accommodate you but we can’t guarantee that person will be available.
  • Services must be booked by customers aged 18 or over. Any customer under the age of 18 needs consent from an appropriate adult, who is 18 or over.
  • You may be asked to remove valuables such as rings prior to beginning your treatment, but we cannot be held responsible for loss or damage to personal items; please keep them with you during your treatment.
  • If you have any health concerns, please raise them with the Beauty Guide before your treatment begins (or if applicable, speak to your doctor prior to booking the appointment). This includes recent surgeries, injuries or allergies. We may be unable to carry out certain treatments if you are suffering with any skin conditions, are taking certain medications, or have had recent tattoos or piercings. Please talk to us before your appointment if you think you may be affected.
  • Although every effort is made to use products suitable for your skin type, we are not liable for any allergic reactions that may occur following your appointment.
  • Please tell us if you’re pregnant, as some products may not be suitable.
  • If you’re late, then your treatment may be reduced or altered to accommodate this, but in some cases we may not be able to carry out the treatment at all and you’ll be asked to rebook your appointment for another time or day.
  • It may not be possible to carry out some treatments if babies or children are present owing to health and safety regulations. Please check when booking your appointment if you plan to bring a child with you.
  • For The Beauty School and The All the New You appointment the value of the appointment is redeemable against beauty products. Please note that if you do not spend the total value of the appointment during the transaction no money will be returned. The value of The Photo Finish appointments are not redeemable against any purchases.
  • Following your booking we will be in contact for payment over the phone. Please allow at least 48 hours to cancel or amend your appointment; we will contact you to refund the payment within 48 hours of making the cancellation. For changes and cancellation within 24 hours of the appointment, we reserve the right not to refund any deposit you’ve paid.  

Definitions

  • Conditions – means these terms and conditions and the Special Conditions
  • Product – means a product displayed for sale on the Website
  • Product Description – means that part of the Website where certain terms and conditions in respect of the individual Product are provided
  • Special Conditions – means the terms and conditions in the Product Description
  • Users – means the users of the Website collectively
  • Personal Information – means the details provided by you on registration
  • We/us – means John Lewis plc, registered office 171 Victoria Street, London SW1E 5NN. Registered in England. Company registration number 233462. VAT number GB232457280.
  • Website – means the website located at www.johnlewis.com or any subsequent URL which may replace it
  • Cookies – means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer
  • United Kingdom – means England, Wales, Scotland, Northern Ireland and the Channel Islands
  • You – means a user of this Website.

Use of the website

Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that:

  • The Personal Data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
  • You will notify us immediately of any changes to the Personal Data by updating these details on your online account.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to:

  • modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Recommendations

When you use our website, you'll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site.

Please see our Privacy Notice if you'd like more information on how we use your personal data to recommend products to you.

 

Privacy and cookies

We will treat all your Personal Data as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable privacy regulations and consumer legislation.

If you'd like to read more on how and where we collect or how we use your personal data, please see our Privacy Notice

In the Privacy Notice, you can also find out how to stop receiving marketing information.

Please see our cookies policy to learn more about what cookies we use, their nature, purpose and related usage of your personal data on johnlewis.com

Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

Flowers and Hampers

In the event of supply difficulties, we reserve the right to substitute goods or packaging of equal quality and value.

Alcoholic merchandise

johnlewis.com may sell products containing alcohol. A product contains alcohol if it contains more than 0.5% of alcohol by volume (0.5% abv). Vintages, labels and closures may vary. All wines are 75cl and all spirits and liquors 70cl unless otherwise stated.

Under the Licensing Act 2003 and the Licensing (Scotland) Act 2005, it is an offense to purchase or attempt to purchase alcohol if you are under the age of 18, In addition, in Scotland, liqueur confectionery cannot be sold to any person under the age of 16.

johnlewis.com is committed to upholding both their legal and social obligations as a retailer of alcohol. To achieve this we have a number of control checks throughout the purchase and physical distribution process (e.g. requesting your date of birth when the order is placed and flagging to you that a product is an age-restricted product).

By placing an order on johnlewis.com for any alcohol, you confirm that you are at least 18years old, or at least 16 years old if you are purchasing liqueur confectionery in Scotland.

Please see further details of our age-restricted goods and Challenge 25 policies below, under "Ordering, cancelling and returning products".

In accepting these Conditions you agree to provide johnlewis.com truthful and accurate information and act in accordance with the Licensing Act of 2003.2003 and/or the licensing (Scotland) Act 2005.

DIGITAL MEDIA

Under the Video Recordings Acts of 1984 and 2010, it is an offence to sell an age-restricted DVD or game to a person under the specified age (12, 15 or 18).

By placing an order on johnlewis.com for any age-restricted digital media, you confirm that you are at least the age specified for that digital media. Please see further details of our age-restricted goods and Challenge 25 policies below, under "Ordering, cancelling and returning products".

CHRISTMAS CRACKERS

It is an offence under the Pyrotechnic Articles (Safety) Regulations 2015 to sell Christmas crackers to any person under the age of 12 years old.

By placing an order on johnlewis.com for any Christmas crackers, you confirm that you are at least 12 years old. Please see further details of our age-restricted goods and Challenge 25policies below, under "Ordering, cancelling and returning products".

Ordering, cancelling and returning products

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Find out more about our Refund policy which is incorporated into these Conditions.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website
  • You'll need JavaScript enabled on your computer to buy products and check out. Please enable JavaScript in your browser, then refresh your browser to continue. Alternatively, please call 03456 049 049 to order by phone
  • We may send you an order acknowledgement email as soon as you place your order, and you will receive an order confirmation email detailing the Products you have ordered. These emails do not constitute acceptance of your order
  • For items being delivered to you (as opposed to Click & collect), when your product is shipped from our warehouse we will send you a despatch confirmation email
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order
  • For most products sent directly from our warehouse, your credit/debit card will be charged when your order is placed.
  • If the product is being delivered direct to you from a supplier, for instance in the case of larger products such as electrical appliances and furniture, you may be charged at any point between confirmation of your order and despatch. The exact timing of this will vary according to supplier and the product you're ordering

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Your not meeting the eligibility to order criteria set out in the main Terms & Conditions
  • If you are placing an order for an item that by law is age-restricted, then by clicking the order confirm button you are also confirming to us that you are of at least the legal age required to purchase the product. By clicking the order confirm button, you further acknowledge and consent to us taking steps to verify your age by reference to publicly-available third-party sources.  We reserve the right not to supply any age-restricted product where we reasonably believe that you are below the relevant minimum age. 
  • All age-restricted goods must be received by a person who is at least 18 years old at the time of delivery or click & collect handover. We require this regardless of the relevant age limit for the age-restricted product. As an example, age-restricted digital media with an age restriction of 15 can only be given over at the point of delivery or Click & collect handover to an individual who is 18 years old or over.
  • We reserve the right to request proof of age identification from you if your order contains age-restricted goods, and we are unsure that you are at least 18 years old at the point of delivery or at the point of Click & collect handover. For the delivery or handover of all age-restricted goods, we operate on a Challenge 25 basis, which means that if we think you look under the age of 25, we will ask you to show us proof of age identification. If you are asked for proof of age identification and are unable to provide us with any, we reserve the right to withhold the delivery or Click & collect the order.
  • We reserve the right to limit the number of a given item that can be bought by an individual customer should we deem it appropriate. We also reserve the right to suspend your account and any associated accounts and contact you if we notice an unusual pattern of returns activity or there is other suspicious activity associated with your account or any associated accounts. In the event that this happens you will receive an email not notify you of this
  • Should we have taken payment prior to non-acceptance of your Order then we will refund you, but please note that it can take up to 5 days for the bank to transfer the funds to you

The contract will be concluded in English.

The details of your specific contract will not be filed by johnlewis.com. If you do require any information regarding orders you have placed with johnlewis.com, please write to us at: Customer Services, johnlewis.com, Selectapost 57, Sheffield, S97 3GL

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

  • You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
  • Your right to return or cancel products does not apply to goods that are made to measure or are made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This doesn't affect your statutory rights if goods are faulty or not as described.
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
  • You can cancel by email or call 03456 049 049, or write to: Customer Services, johnlewis.com, Selectapost 57, Sheffield S97 3GL
  • If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

     

  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Please see our Refund policy for further details.

Guarantees and accidental damage insurance

We offer guarantees on a number of home and all our electrical products. These guarantees are in addition to your statutory rights.

Between 14 June 2014 - 1 April 2020, accidental damage insurance was available for small appliances, technology and TVs via Added Care. Read more about Added Care including full terms and conditions.

 

Guarantees for large domestic appliances and consumer electronics products

We always honour the manufacturer's guarantee period where offered; these are usually one year unless otherwise stated. Please see individual product pages for details.

In addition to the first year manufacturer's guarantee on all electrical and technology products we provide a second year service guarantee at no extra cost, and it's 5 years on all TVs. We also include a 2-year guarantee on all lighting, except Christmas, solar-powered and nursery lighting.

What does the guarantee cover?

Our guarantees provide full cover against mechanical breakdown through normal use. This means that if your item develops a fault during the guarantee period, we'll arrange for it to be repaired free of charge, including all parts and labour. Your guarantee is transferable with ownership, so if you give or sell the item to someone during the guarantee period, it's still covered.

Large domestic appliances include the following ranges of products: washing machines, tumble dryers, washer dryers, dishwashers, fridges, freezers, fridge freezers and cookers (excluding microwaves).

How does it work?

During the guarantee period, if your product develops a fault that needs to be repaired, look for visible signs of the breakdown and consult the fault-finding guide in the manufacturer's handbook, if any.

If that doesn't resolve the issue, please contact your local John Lewis shop and talk to one of our Partners. You'll need to provide us with details of your item, including the model number and date of purchase. You'll find all of this information on our original receipt – this acts as your guarantee, so please make sure you keep it safe.

If we can't repair your item, we'll replace it with an item of equivalent specification (or if you have an electrical lighting product, we may supply spare parts instead). If no equivalent product is available, we'll either offer you the nearest equivalent specification or its selling price value , and we'll always do our best to make sure you're satisfied with the outcome.

What's not included?

There are some specific exclusions from our guarantees, as follows:

  • Repair costs caused by external factors such as computer viruses, faulty software, fire, theft, and weather (including lightning damage)
  • Accidental damage, for example if your item has been dropped. You may find that this type of damage is covered by your household contents insurance policy
  • Image ghosting or screen burn. These can appear on a screen that's left operating for a prolonged period with either a still image or a channel constantly displaying a logo
  • Pixel spots. These are tiny dark or bright spots that may become visible on a screen
  • Digital television picture affected by any of the following: a misaligned or unsuitable aerial, climatic conditions, geographic location, poor quality or low strength broadcast signal
  • Consumables such as batteries, ink cartridges, storage media, rear projection television bulbs, fuses, light bulbs etc
  • Battery-operated toys
  • Nursery, solar-powered and Christmas lighting
  • If the product has been used commercially or for business purposes (with the exception of computers)
  • Data loss
  • Cosmetic damage such as cabinet trim, scratches, dents, corrosion or colour where the function of the product is unaffected
  • Unblocking drainage channels in refrigeration equipment
  • Frozen food loss as a result of the product breaking down
  • Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item
  • Servicing, inspecting or cleaning of the product; and failure to follow the manufacturer's instructions and/or installation guidelines
  • Deliberate damage or neglect of the product
  • Please note that our guarantees provide services for goods bought and used in the UK, the Isle of Man and the Channel Islands

Disposal of electrical products and WEEE regulations

WEEE compliance

John Lewis & Partners is a producer of Electrical and Electronic Equipment (EEE) and is therefore obligated under the Waste Electrical and Electronic Equipment (WEEE) Regulations. We are fully compliant with all responsibilities as a registered member of a UK government approved WEEE Compliance Scheme, Comply Direct. Our WEEE producer registration number is WEE/DC0065TW.

The UK WEEE Regulations were first introduced in 2007 with the aim of reducing the amount of EEE ending up in landfill. As per the requirements of the Regulations, we finance the recovery and recycling of WEEE when it reaches the end of its life and ensure our EEE products are marked accordingly with a crossed out wheeled bin symbol and a date mark. We also provide information on reuse and environmentally sound treatment of the products.

More information about the WEEE Regulations can be found at www.gov.uk/electrical-and-electronic-equipment-eee-producer-responsibility (opens in a new window), and you can read more here

Home Services Terms & Conditions and Important Information

Read how to find out about accepting your estimate, how to be ready for your fitting appointment, what details we need from you, plus our full terms and conditions here

my John Lewis membership

  1. These terms and conditions, as well as the Privacy Notice displayed (together "Terms"), govern the my John Lewis scheme ("my John Lewis"). Additional terms and conditions may also apply for optional elements of my John Lewis such as competitions and prize draws. The Terms may be amended at any time by John Lewis, and the current version will be displayed here. Membership of my John Lewis is deemed acceptance of the Terms by any member or proposed member.
  2. To be a member of my John Lewis, you must be resident in England, Scotland, Wales or Northern Ireland and aged 18 years or over and have an email address. We may refuse an application for any reason. You may only have one my John Lewis account. We reserve the right to refuse, merge or close additional accounts at any time. You must keep us informed of any changes to your personal or membership details. We will not be responsible for any loss of vouchers or benefits resulting from details being out of date or inaccurate.
  3. As a member you'll receive loyalty communications relating to your membership through a number of channels which can include post and email. These may include exclusive rewards, offers and invitations from us. You can choose to leave my John Lewis at any time by cancelling your membership in the my John Lewis section of My Account at johnlewis.com. This will remove you from any future loyalty communications as we will be unable to deliver rewards and benefits to you. By leaving the scheme, this won’t affect your existing John Lewis marketing preferences, which are separate.
  4. The my John Lewis card is not transferrable, cannot be copied and can only be used by the member who is named and registered for the card. my John Lewis cards and any other items issued by us remain the property of John Lewis and we may, at any time, terminate the my John Lewis membership scheme. my John Lewis cards must be returned to us on request or destroyed when no longer valid for use.
  5. We may at our discretion decline to issue, withdraw or cancel my John Lewis accounts, cards, coupons and vouchers at any time.
  6. We may remove a member from my John Lewis membership at any time where a member appears to have breached the Terms or behaved in an inappropriate, misleading or abusive manner.
  7. We reserve the right to monitor the number of memberships in any household, and the right to cancel any suspected duplicated memberships.
  8. Except where stated below, the my John Lewis card is valid in John Lewis & Partners shops (including the ground and first floor of Waitrose & Partners Food & Home Canary Wharf), and for purchases made via johnlewis.com.  You can use your John Lewis membership card in catering facilities run by John Lewis & Partners, but it will not be accepted in third party restaurants within our shops or Waitrose & Partners foodhalls located within John Lewis & Partners shops. The card will also not be accepted in any non-John Lewis & Partners branded concessions within our shops (such as Kuoni), John Lewis Opticians, John Lewis & Partners Heathrow airport, The Gift List, John Lewis Insurance or Financial Services purchases (including Foreign Exchange, International Payments, Interest Free Credit and ATM transactions), any Waitrose & Partners shops, Waitrose & Partners shops in motorway services or petrol stations, branches of Boots, at Waitrose & Partners Cookery School or on any waitrose.com websites.
  9. my John Lewis is only for personal use by consumers. my John Lewis cards may not be used for any business or commercial purpose. Use of a my John Lewis card does not constitute proof of purchase.
  10. my John Lewis cards, coupons and vouchers remain the responsibility of the member, as do any security details relating to the account. We will not be held responsible for any loss arising from the member failing to ensure their safe-keeping.
  11. my John Lewis cards, coupons and vouchers cannot be transferred, bought, sold or in any way traded. Only one coupon or voucher can be used at any one time, and cannot be combined with any other offer.
  12. All coupons or vouchers are subject to an expiry date, beyond which they cannot be used or reissued. Coupons or vouchers that are lost or mislaid will not be reissued. Coupons or vouchers for a regular hot drink and cake are only redeemable at John Lewis & Partners Place to Eat, Espresso Bar, Mall Café, Café or Coffee Shop. They cannot be redeemed at third party non-John Lewis & Partners branded food outlets within our shops, or at any Waitrose & Partners branches apart from the cafés at Ipswich, Basingstoke and Horsham.
  13. Please see our Privacy Notice  to see what personal data we collect, when we collect it and how we use it as part of the my John Lewis loyalty programme. 
  14. The Terms are governed by English law, and are subject to the exclusive jurisdiction of the courts of England and Wales. The promoter of my John Lewis is John Lewis plc of 171 Victoria Street, London SW1E 5NN.
  15. A replacement card can be ordered by calling the my John Lewis team on 03456 100312.

Kitchen Drawer

  1. The Kitchen Drawer facility offered to my John Lewis members via the johnlewis.com website provides access to receipts and guarantees relating to purchases made either online with a registered my John Lewis account or in our shops where a my John Lewis card is scanned at the time of purchase (“Kitchen Drawer”), which will be displayed for purchases made after the date that the facility is launched.
  2. Whilst we will use our reasonable endeavours to ensure the functionality of Kitchen Drawer, we cannot guarantee the availability or reliability of Kitchen Drawer. We reserve the right to withdraw this facility in our discretion, and will not be liable for any losses suffered as a result of Kitchen Drawer being unavailable, non-functioning or withdrawn, or your reliance on the same. You are advised to retain copies of receipts, guarantees and transaction records provided at the time of purchase.

my John Lewis Virtual Beauty Weekend 30 July - 2 August Feedback Prize Draw

The opening and closing dates of each prize draw will be 00:01am on 30h July 2020 to 11:59pm on Monday 31st August 2020 ("Draw Period").

To enter into the prize draws for the myJohn Lewis Virtual Beauty Weekend, you must be registered as a myJohn Lewis member, and hold a ticket to one of our myJohn Lewis Virtual Beauty Weekend events running 30th July - 2nd August 2020.  

Survey completion by a member via johnlewis.com/beautyweekendfeedback will be counted for the purposes of the prize draw if the member is logged into their online my John Lewis account. For the completion of the survey, a member will receive 1 entry into the online draw. A member cannot access this prize draw in store, as online survey completion is required. 

There will be one winner for this Draw Period who will win the prize for completing the online survey. Members may only be in with a chance to win the Prize once, this Draw Period. 

Prizes will be awarded to entries picked at random by computer within 7 working days after the closing date, which is 23:59 on the last day of each Draw Period (“Prize Draw Date”). Each winner will be contacted by telephone, post or email within 21 days of the Prize Draw closing, and be sent their prize by post no later than 90 days after the Prize Draw Date. If a winner for the Prize Draw cannot be contacted using reasonable efforts within 10 days from the Prize Draw Date for that Draw Period, then an alternative winner will be drawn from the entries applicable.

There is no cash alternative to the Prize. We reserve the right to award an alternative prize of equal or greater value, should the advertised prize or any part of it become unavailable. The result of the Prize Draw is final. No correspondence will be entered into. The name and county of each winner will be available on request by sending a stamped addressed envelope to my John Lewis, Marketing, John Lewis & Partners, 171 Victoria Street, London, SW1E 5NN and may be posted online.

We reserve the right to cancel or amend the prize draw or these rules at any time without prior notice, with no liability to any entrants. We can accept no responsibility for entries which fail to be properly submitted for any technical reason whatsoever and will reject entries submitted by any other means.

Gift cards, e-gift cards, gift vouchers and promotional discounts

  1. John Lewis Partnership gift cards and e-gift cards 
  2. You can redeem the John Lewis Partnership gift card or e-gift card in John Lewis & Partners or Waitrose & Partners UK and Channel Island shops. You can also use it to purchase food and drink in our catering units (excludes third-party outlets in John Lewis & Partners shops), and for goods over the telephone or online at johnlewis.com or waitrose.com as part or full payment.
  3. The following exclusions apply to use of our gift card and e-gift card: John Lewis & Partners Gift List, third-party restaurants and cafes in John Lewis & Partners shops, John Lewis & Partners Home Solutions, magazine subscriptions, photo printing or software downloads on johnlewis.com, all John Lewis & Partners Optician shops, Waitrose & Partners Cookery School, Waitrose & Partners  Leckford Farm Shop, Cafe and Nursery, Waitrose & Partners Rapid, waitroseflorist.com, waitrosecellar.com; waitrosegarden.com; waitrosepet.com;  tobacco and tobacco products, postage stamps, scratch cards, lottery tickets, infant milk formula 0-6 months, prescription products, mobile top up, gift cards, e-gift cards, pay cards, car park charges, all petrol stations, Welcome Break shops, UK and Channel Islands only. Other exclusions may apply.  
  4. You cannot use a gift card or e-gift card  to discharge indebtedness in respect of an account card or credit card issued by John Lewis plc, Waitrose Limited or John Lewis Financial Services Limited, nor can you use it for the purchase either directly or indirectly of any financial product or service, including John Lewis Partnership gift cards and e-gift cards.
  5. Please protect your card and treat it as cash; we cannot replace lost, stolen or damaged cards
  6. The gift card will expire 24 months from purchase or last use. Buying a product or making a balance enquiry refreshes the 24-month expiry period. We will not refund any balance remaining and we will invalidate the card.
  7. Gift cards can be purchased in our shops with a minimum value of £1 (£10 online). Gift cards and e-gift cards have a maximum value of £500.
  8. Gift cards and e-gift cards cannot be exchanged for cash. We do not give change or refunds on gift cards or e-gift cards.
  9. If you are using a gift card or e-gift card online and the total order value is less than the value of the card, any balance will remain on the card and may be applied to future purchases, provided that the card has not expired.
  10. Where goods you have purchased with a gift card or e-gift card in our shops are subsequently exchanged for goods of a lower price or returned, monies owing will be refunded to a gift card.
  11. If you return an item bought online using a gift card or e-gift card, usually we’ll refund the amount to an e-gift card. You can also return the item in store. This does not affect your statutory rights.
  12. If you place an order at waitrose.com using a gift card or e-gift card and subsequently cancel the order before delivery, monies owing will be refunded to your gift card or e-gift card. This does not affect your statutory rights.
  13. We reserve the right to refuse to accept a gift card or e-gift card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
  14. We reserve the right to amend the gift card and e-gift card terms and conditions from time to time, where we consider it reasonable and necessary to do so

John Lewis Partnership gift vouchers

  1. You can exchange John Lewis Partnership gift vouchers for goods in all our shops, and use them to purchase goods online or over the telephone at johnlewis.com and waitrose.com.
  2. You can redeem the John Lewis Partnership gift vouchers in John Lewis & Partners or Waitrose & Partners shops. You can also use it to purchase food and drink in our catering units (excludes third-party outlets in John Lewis & Partners and Waitrose & Partners shops), and for goods over the telephone or online at johnlewis.com or waitrose.com as part or full payment.
  3. The following exclusions apply to the use of John Lewis Partnership gift vouchers: , third-party restaurants, cafes & concessions in John Lewis & Partners and Waitrose & Partners shops; John Lewis & Partners Home Solutions; John Lewis Broadband; magazine subscriptions, photo printing or software downloads on johnlewis.com; all John Lewis & Partners Optician shop; Waitrose & Partners Cookery School; Waitrose & Partners Rapid; waitrosegarden.comwaitrosepet.com;  tobacco and tobacco products, postage stamps, scratch cards, lottery tickets, infant milk formula 0-6 months, prescription products, mobile top up, gift cards, pay cards, car park charges, all petrol stations; Little Waitrose at Welcome Break; Little Waitrose at Shell garages; Waitrose licensed shops in the UAE. Other exclusions may apply.
  4. You cannot exchange gift vouchers for cash.
  5. If the total amount of your online order is less than the value of your gift voucher, then any leftover credit will be lost and cannot be redeemed against future orders.
  6. If the goods purchased in Waitrose & Partners and John Lewis & Partners shops total less than the value of the gift voucher, the change will be put onto a gift card.
  7. You cannot use gift vouchers to discharge indebtedness on any account or credit card issued by John Lewis plc, Waitrose Ltd, or John Lewis Financial Services Ltd, nor use them for the purchase either directly or indirectly of any financial product or service, including John Lewis gift vouchers.
  8. When you redeem gift vouchers online or over the telephone for products available via johnlewis.com, you will be required to give the serial number of the voucher, and the online security code which is revealed by scratching off the holographic panel.
  9. Once you have scratched off the panel, the gift voucher cannot be redeemed in any of our shops. If the security code has already been used when shopping online or over the telephone at johnlewis.com, the voucher will be void. If your gift vouchers become accidentally damaged, please contact John Lewis Financial Services on 0345 300 3833.
  10. Gift vouchers are void if the perforated tear-off area has been removed.
  11. If you return an item bought online using a gift voucher, usually we’ll refund the amount to an e-gift card. You can also return the item in store. This does not affect your statutory rights.
  12. Coupons, discounts, and promotional discount codes offered by johnlewis.com are valid only for use as part of a purchase made via johnlewis.com unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase in John Lewis & Partners shops, or for telephone orders.
  13. We reserve the right to refuse to accept a gift voucher which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
  14. We reserve the right to amend the gift voucher terms and conditions from time to time, where we consider it reasonable and necessary to do so.

60-night trial on selected John Lewis & Partners mattresses

  • For your peace of mind, we offer a 60-night sleep comfort trial period on selected John Lewis mattresses. To qualify you must purchase a mattress protector in the first transaction. In order for us to offer the best advice on a different mattress, visit your nearest shop for an exchange and we’ll recommend an alternative to suit you.
  • 60 Night Comfort Trial starts on the day of delivery of your John Lewis mattress. The offer is available when we can verify the purchase and delivery date and see a mattress protector in the same transaction.
  • Customers must purchase and use a mattress protector that is purchased in the same transaction as the mattress if the sleep trial is to be valid (as we will not accept any soiled mattresses). Our normal returns policy applies to mattress protectors (non returnable if used).
  • For a Customer to redeem the Trial in order to get the best advice and to try an alternative model, please visit your nearest branch before 60 nights. 
  • The offer is available on all John Lewis mattresses with the exception of ITS, Special Buy, Anyday, House and JLP Essentials. Branded mattresses have their own sleep trial.
  • Customers are entitled to an exchange and not a full refund. A refund of the difference if a cheaper equivalent is chosen; or Customers may pay the difference if a more expensive equivalent is chosen.
  • If purchased originally online, if a higher priced exchange item is chosen, the difference will be processed in store on a Gift Card. Note if refunded, this will go back as store credit.
  • If the original purchase was made using Interest Free Credit, the original transaction will be refunded and a new order and credit agreement placed. Please note that if it is more than 30 days after the original order that a new order is placed, this will result in a second credit search show on your credit history.
  • One exchange per customer is allowed.
  • The exchange must be to the same delivery address as the first sale.
  • There is a customer collection fee for the returning of the unwanted mattress of £29.95.

 

60-day trial on John Lewis & Partners mattresses in selected shops

1. Our 60-Day Mattress Trial starts on the date of delivery and an exchange can be redeemed between 45-60 days. This offer is only available in our Aberdeen, Glasgow, Edinburgh and Newcastle shops. Please visit your nearest shop to redeem. 

2. Only one exchange per customer.

3. The offer is available when we can verify the purchase and delivery date.

4. Customers must buy a mattress protector in the same transaction as the new mattress. The mattress protector must be used with the new mattress for the trial to be valid. Our normal returns policy applies to mattress protectors. They are non-refundable once used.

5. The offer is available on all mattresses, excluding Special Buy, John Lewis Essentials and House By John Lewis.

6. This does not affect other Sleep Trials offered by brands.

7. Customers are entitled to an exchange, a refund of the difference if a cheaper equivalent is chosen, or pay for the difference if a more expensive equivalent is chosen.

8. Delivery must be to the same address as the first sale.

9. Selected postcodes apply.

10. There is a customer collection fee of £29.95 for the returned mattress.

General terms

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

To provide additional information, on some products you'll find a link to an introductory Which? report, in turn linking to the Which? website. Which? allows you to access and print its content only for your own personal and non-commercial use.

We're pleased to be able to present Which's impartial advice on the Website, but please note that we cannot take responsibility for their recommendations or the content of any of their reports.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what John Lewis and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

For any queries regarding our service, please contact us via email, phone or post via the Customer services essential information page.

Our company details are:

John Lewis plc
Registered office: 171 Victoria Street, London SW1E 5NN
Registered in England. Company registration number: 233462
VAT no: GB232457280

Mother's Day 2021 Beauty Giveaway

The Promoter is set out at the end of these Terms and Conditions.

1 WHO CAN ENTER

1.1 This competition is open to all residents of the United Kingdom excluding Northern Ireland aged 18 years or over, except for employees of the Promoter, its associated companies, agents, third parties or anyone else professionally connected with this competition.

1.2 By submitting a competition entry, you are agreeing to be bound by these terms and conditions. The instructions provided at the point of entry form part of the terms and conditions of this competition. In the event of a conflict, these terms and conditions take precedence. 

1.3 No purchase necessary.

2 DEADLINE FOR ENTRIES

2.1 Entries must be received between 09:00 on 09.03.2021 and 23:59 on 13.03.2021 (the “Closing Date”). Entries received after the Closing Date will not be accepted.

3 HOW TO ENTER

3.1 To enter, simply go to John Lewis & Partners Instagram page, follow the competition instructions on the post entitled ‘Mother’s Day Competition’.

3.2 There is a limit of one entry per person. Multiple entries submitted directly or with the use of any automated systems will not be entered into the draw. 

3.3 No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in transit, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind. 

3.4 Those entries not in accordance with the rules will be void and will entitle the Promoter to exclude the entry from the competition; any entry containing false, incomplete or misleading information will be void and will entitle the Promoter to exclude the entry from the competition.

4 THE PRIZE

4.1 The prizes are 2 bespoke beauty boxes. The full list of products included in each beauty box are detailed below:

Fresh Cleanse & Hydrate Skincare Gift Set £34
Fresh Soothe & Smoothe Lip Kit Skincare Gift Set £25
Estee Lauder Beautiful Magnolia Fragrance £72
Estee Lauder Advanced Night Repair £82
Clarins Double Serum £78
Lancôme Lash Idole Mascara £23.50
Lancôme Advanced Genifique £82.50
Clinique Moisture Surge Mask £33
Baume De Rose Lip Balm £40
By Terry Hyaluronic Powder £42
Neom Organics London Perfect Night's Sleep Hand Balm, 30ml £9
L'Occitane Shea Rich Body Lotion £24.50
SKANDINAVISK SKOG Duo Hand Wash and Lotion Set £49
Carolina Herrera Very Good Girl £105
Laboratory Perfumes Amber Eau de Toilette £80
Dermalogica AGE Smart™ Dynamic Skin Recovery SPF 50 £69
Dermalogica Neck Fit Contour Serum £75
Sarah Chapman Pro Hydro-Mist Steamer £119
À la Rose Eau de Parfum 35ml £110 & À la Rose Shower Cream £50

Parle Moi de Parfum Gardens of India / 79 Eau de Parfum £98
Maison Crivelli Iris Malikhan Eau de Parfum £75
Benefit They're Real Magnet Mascara £24.50
Benefit POREfessional Super Setter £26
Bobbi Brown Long-Wear Cream Shadow Stick £24
Bobbi Brown Vitamin Enriched Face Base £45
Living Proof Perfect Hair Day Dry Shampoo £19
REN Radiance Brightening Eye Cream £42
Murad Intensive Recovery Cream 
MAC Art Library Eyeshadow Palette £39
MAC Lipstick Matte 707 Ruby Woo £17.50
Pai Rosehip Bioregenerate 30ml £24
Caudalie Resveratrol serum 30ml £46
Lixirskin Vitamin C Paste £32
Aromatherapy Associates Mother’s Day Moments of Indulgence Set £75
FOREO BEAR £279
Omorovicza Midnight Renewal serum £140
Yves Saint Laurent Rouge Pur Couture Slim Lipstick 23 Mystery Red £30
Yves Saint Laurent Rouge Pur Couture Slim Lipstick 12 Nu Incongru £30
Yves Saint Laurent Rouge Pur Couture Slim Lipstick Ambiguous Beige £30
YSL Libre EDT £90
Claus Porto Chypre Cedar Poinsettia Body Moisturiser, 300ml £32
Claus Porto Chypre Cedar Poinsettia Liquid Soap 300ml £27
Urban Decay Lash Freak Mascara Black £21
Molton Brown Hand Care Collection Gift Set £25
Molton Brown Floral & Citrus Collection Bodycare Gift Set £55
EVE LOM Begin & End Dual £85
Hourglass Unlocked Instant Extensions Mascara £29
Guerlain Rouge G Sparking Heart Lipstick Case + Lipstick £32
Guerlain Abeille Royale Eye R Repair Serum £90
Laura Mercier Opening Night Cheek Palette £46
NARS Cool Crush Eyeshadow Palette £56
Charlotte Tilbury Hyaluronic Happikiss Lipstick, Pillow Talk £25
Charlotte Tilbury Super Radiance Resurfacer £52
Too Faced Lip Injection Extreme Plumping Lip Gloss £22
BeGlow Tia All-In-One Sonic Skincare System £199
Kate Somerville Goat Milk Moisturising Cleanser £34
Kate Somerville KateCeuticals® Total Repair Cream £105 
Giorgio Armani Sì Eau de Parfum Intense £112
Giorgio Armani My Way Eau de Parfum Refillable £105
Rituals Private Collection Sweet Jasmine Scented Candle £29.90
Floral Street Arizona Bloom Eau de Parfum £60
Floral Street Sunshine Bloom Scented Candle £28
Liz Earle Cleanse and Polish Limited Edition Berg and Juniper £24
Liz Earle Instant Boost™ Skin Tonic £16.50
Too Faced Born This Way The Natural Nudes Eyeshadow Palette £35
bareMinerals Mineralist Hydra-Smoothing Lipstick, Grace £20
Juliette has a Gun Musc Invisible Eau de Parfum £110
bareMinerals Skinlongevity® Long Life Herb Serum £37.70

4.2 Any expenses in the general use of and enjoyment of the prize, that the winners or their guests incur are the sole responsibility of the winners or their guests.

4.3. Prizes are subject to availability. They are non-transferable, non-refundable and, unless stated, there are no cash alternatives. In the event that the prize is out of stock or if circumstances beyond the Promoter’s control make it necessary to do so, the Promoter reserves the right to substitute another item, in its sole discretion, of equal or higher value. 

5 WINNER SELECTION

5.1 All valid and, if applicable, correct entries received by the Closing Date will be entered into a prize draw, and the winners will be picked at random.  

5.2 The winner’s details (name and county) will be available for one month after the Closing Date by sending a request to the Promoter at 171 Victoria Street, SW1E 5NN, enclosing a stamped self-addressed envelope.

6 WINNER NOTIFICATION

6.1 Winners will be notified by Instagram direct message as soon as practicable after the prize draw, using the contact details provided with the competition entry. The winners will be required to respond within 30 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event winners do not respond to communications within this period or if any prize is declined, the Promoter reserves the right to disqualify that winner and draw another winner.

6.2 Please allow 10 days from the date of the winner’s address verification for delivery of the prize. 

7 DATA PROTECTION AND PUBLICITY

7.1 By entering the competition, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for the Promoter to hold and process your personal data:

(a) John Lewis Plc, 171 Victoria Street, London, SW1E 5NN

7.2 If you have opted-in to receiving further information from the Promoter and/or its agents or suppliers, you agree that the relevant party may use and store these details to provide further information about their products and services (in accordance with the privacy policy of the relevant entity).

7.3 If you are the winner of the competition, you agree that the Promoter may use your Instagram handle, name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.

8 LIMITATION OF LIABILITY

8.1 The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

8.2 If you have opted-in to receive further information or marketing from any of the Promoter’s agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party’s privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes.

9 GENERAL

9.1 If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition.

9.2 The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into.

9.3 The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties.

9.4 This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.

The Promoter is John Lewis Plc, a company with registered company number 233462 and registered office at 171 Victoria Street, London SW1E 5NN. All correspondence in connection with this competition should be sent to 171 Victoria Street, London SW1E 5NN.

Nursery Competition 2021

The Promoter is set out at the end of these Terms and Conditions.

1 WHO CAN ENTER

1.1 This competition is open to all residents of the United Kingdom excluding Northern Ireland aged 18 years or over, except for employees of the Promoter, its associated companies, agents, third parties or anyone else professionally connected with this competition.

1.2 By submitting a competition entry, you are agreeing to be bound by these terms and conditions. The instructions provided at the point of entry form part of the terms and conditions of this competition. In the event of a conflict, these terms and conditions take precedence. 

1.3 No purchase necessary.

2 DEADLINE FOR ENTRIES

2.1 Entries must be received between 09:00 on 05.05.2021 and 23:59 on 09.05.2021 (the “Closing Date”). Entries received after the Closing Date will not be accepted.

3 HOW TO ENTER

3.1 To enter, simply go to John Lewis & Partners Instagram page, follow the competition instructions on the post entitled ‘Nursery Bundle Giveaway’.

3.2 There is a limit of one entry per person. Multiple entries submitted directly or with the use of any automated systems will not be entered into the draw. 

3.3 No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in transit, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind. 

3.4 Those entries not in accordance with the rules will be void and will entitle the Promoter to exclude the entry from the competition; any entry containing false, incomplete or misleading information will be void and will entitle the Promoter to exclude the entry from the competition.

4 THE PRIZE

4.1 The prizes are 2 bespoke nursery bundles. The full list of products included in each bundle are detailed below:

John Lewis Baby Reins, Black - £8
John Lewis Pram Clips, Black - £5
John Lewis Buggy Clip, Grey - £5 
John Lewis Cup Holder, Black - £8
John Lewis Travel Change Mat, Grey - £20
John Lewis Car Mirror, Grey -£12
John Lewis Car Seat Protector, Black -£20
John Lewis & Partners Group 0+ Belted Baby Car Seat, Charcoal - £60 *This product is not compatible with the 2-in-1 Pushchair and Carrycot 
John Lewis Changing Backpack - £45
John Lewis & Partners Compact Stroller, Black - £120
John Lewis & Partners 2-in-1 Pushchair & Carrycot, Black on Chrome - £400

4.2 Any expenses in the general use of and enjoyment of the prize, that the winners or their guests incur are the sole responsibility of the winners or their guests.

4.3. Prizes are subject to availability. They are non-transferable, non-refundable and, unless stated, there are no cash alternatives. In the event that the prize is out of stock or if circumstances beyond the Promoter’s control make it necessary to do so, the Promoter reserves the right to substitute another item, in its sole discretion, of equal or higher value. 

5 WINNER SELECTION

5.1 All valid and, if applicable, correct entries received by the Closing Date will be entered into a prize draw, and the winners will be picked at random.  

5.2 The winner’s details (name and county) will be available for one month after the Closing Date by sending a request to the Promoter at 171 Victoria Street, SW1E 5NN, enclosing a stamped self-addressed envelope.

6 WINNER NOTIFICATION

6.1 Winners will be notified by Instagram direct message as soon as practicable after the prize draw, using the contact details provided with the competition entry. The winners will be required to respond within 30 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event winners do not respond to communications within this period or if any prize is declined, the Promoter reserves the right to disqualify that winner and draw another winner.

6.2 Please allow 30 days from the date of the winner’s address verification for delivery of the prize. 

7 DATA PROTECTION AND PUBLICITY

7.1 By entering the competition, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for the Promoter to hold and process your personal data:

(a) John Lewis Plc, 171 Victoria Street, London, SW1E 5NN

7.2 If you have opted-in to receiving further information from the Promoter and/or its agents or suppliers, you agree that the relevant party may use and store these details to provide further information about their products and services (in accordance with the privacy policy of the relevant entity).

7.3 If you are the winner of the competition, you agree that the Promoter may use your Instagram handle, name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.

8 LIMITATION OF LIABILITY

8.1 The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

8.2 If you have opted-in to receive further information or marketing from any of the Promoter’s agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party’s privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes.

9 GENERAL

9.1 If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition.

9.2 The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into.

9.3 The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties.

9.4 This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.

The Promoter is John Lewis Plc, a company with registered company number 233462 and registered office at 171 Victoria Street, London SW1E 5NN. All correspondence in connection with this competition should be sent to 171 Victoria Street, London SW1E 5NN.

Ooni Giveaway

The Promoter is set out at the end of these Terms and Conditions.

1 WHO CAN ENTER

1.1 This competition is open to all residents of the United Kingdom excluding Northern Ireland aged 18 years or over, except for employees of the Promoter, its associated companies, agents, third parties or anyone else professionally connected with this competition.

1.2 By submitting a competition entry, you are agreeing to be bound by these terms and conditions. The instructions provided at the point of entry form part of the terms and conditions of this competition. In the event of a conflict, these terms and conditions take precedence. 

1.3 No purchase necessary.

2 DEADLINE FOR ENTRIES

2.1 Entries must be received between 17:00 on 13.05.2021 and 23:59 on 20.05.2021 (the “Closing Date”). Entries received after the Closing Date will not be accepted.

3 HOW TO ENTER

3.1 To enter, simply go to John Lewis & Partners Instagram page, follow the competition instructions on the post entitled ‘Ooni Pizza Oven Giveaway’.

3.2 There is a limit of one entry per person. Multiple entries submitted directly or with the use of any automated systems will not be entered into the draw. 

3.3 No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in transit, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind. 

3.4 Those entries not in accordance with the rules will be void and will entitle the Promoter to exclude the entry from the competition; any entry containing false, incomplete or misleading information will be void and will entitle the Promoter to exclude the entry from the competition.

4 THE PRIZE

4.1 The prize is 1 bespoke Pizza Oven & Accessories bundle. The full list of products included in the bundle is detailed below:

Ooni Koda 16 Gas Fuel Portable Pizza Oven

Ooni Large Modular Outdoor Kitchen Table/BBQ Trolley, Black

Ooni Cooking With Fire Pizza Oven Cook Book

Ooni Outdoor Oven Pizza Turning Peel

Ooni 14″ Bamboo Pizza Peel & Serving Board

Waitrose Chilli Olive Oil 250ml x 3
Waitrose Garlic Olive Oil 250ml x 3
Waitrose Extra Virgin Olive Oil 500ml x 2
Cooks' Ingredients Soffritto Passata 690g x 4 

No.1 Extra Large Spanish Queen Olives drained 190g x 3  

Waitrose Balsamic Vinegar of Modena 500ml x 2
Cooks' Ingredients Jalapeno Peppers drained 125g x 3
Waitrose Super Fine 00 Grade Pasta Flour x 5
Cooks' Ingredients Nduja Paste x 5

4.2 Any expenses in the general use of and enjoyment of the prize, that the winners or their guests incur are the sole responsibility of the winners or their guests.

4.3. Prizes are subject to availability. They are non-transferable, non-refundable and, unless stated, there are no cash alternatives. In the event that the prize is out of stock or if circumstances beyond the Promoter’s control make it necessary to do so, the Promoter reserves the right to substitute another item, in its sole discretion, of equal or higher value. 

5 WINNER SELECTION

5.1 All valid and, if applicable, correct entries received by the Closing Date will be entered into a prize draw, and the winners will be picked at random.  

5.2 The winner’s details (name and county) will be available for one month after the Closing Date by sending a request to the Promoter at 171 Victoria Street, SW1E 5NN, enclosing a stamped self-addressed envelope.

6 WINNER NOTIFICATION

6.1 Winners will be notified by Instagram direct message from @johnlewis as soon as practicable after the prize draw, using the contact details provided with the competition entry. The winners will be required to respond within 30 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event winners do not respond to communications within this period or if any prize is declined, the Promoter reserves the right to disqualify that winner and draw another winner.

6.2 Please allow 10 days from the date of the winner’s address verification for delivery of the prize. 

7 DATA PROTECTION AND PUBLICITY

7.1 By entering the competition, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for the Promoter to hold and process your personal data:

(a) John Lewis Plc, 171 Victoria Street, London, SW1E 5NN

7.2 If you have opted-in to receiving further information from the Promoter and/or its agents or suppliers, you agree that the relevant party may use and store these details to provide further information about their products and services (in accordance with the privacy policy of the relevant entity).

7.3 If you are the winner of the competition, you agree that the Promoter may use your Instagram handle, name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.

8 LIMITATION OF LIABILITY

8.1 The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

8.2 If you have opted-in to receive further information or marketing from any of the Promoter’s agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party’s privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes.

9 GENERAL

9.1 If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition.

9.2 The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into.

9.3 The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties.

9.4 This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.

The Promoter is John Lewis Plc, a company with registered company number 233462 and registered office at 171 Victoria Street, London SW1E 5NN. All correspondence in connection with this competition should be sent to 171 Victoria Street, London SW1E 5NN.

ANYDAY Competition

The Promoter is set out at the end of these Terms and Conditions.

1 WHO CAN ENTER

1.1 This competition is open to all residents of the United Kingdom excluding Northern Ireland aged 18 years or over, except for employees of the Promoter, its associated companies, agents, third parties or anyone else professionally connected with this competition.

1.2 By submitting a competition entry, you are agreeing to be bound by these terms and conditions. The instructions provided at the point of entry form part of the terms and conditions of this competition. In the event of a conflict, these terms and conditions take precedence. 

1.3 No purchase necessary.

2 DEADLINE FOR ENTRIES

2.1 Entries must be received between 16:00 on 21.05.2021 and 23:59 on 27.05.2021 (the “Closing Date”). Entries received after the Closing Date will not be accepted.

3 HOW TO ENTER

3.1 To enter, simply go to John Lewis & Partners Instagram page, follow the competition instructions on the post entitled ‘ANYDAY COMPETITION’.

3.2 There is a limit of one entry per person. Multiple entries submitted directly or with the use of any automated systems will not be entered into the draw. 

3.3 No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in transit, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind. 

3.4 Those entries not in accordance with the rules will be void and will entitle the Promoter to exclude the entry from the competition; any entry containing false, incomplete or misleading information will be void and will entitle the Promoter to exclude the entry from the competition.

4 THE PRIZE

4.1 The prize is 1 x £500 John Lewis e-gift voucher and an ANYDAY Home Design Appointment. The Home Design Appointment can take place in-store or online, depending on the winner’s preference. The voucher will be given to the winner during their ANYDAY Home Design Appointment.

4.2 The  1 x £500 John Lewis e-gift voucher can only be redeemed during the ANYDAY Home Design Appointment. It must be redeemed within 6 months of 27.05.2021 (the “Closing Date”).

4.3 The 1 x £500 John Lewis e-gift voucher, or any remaining e-gift voucher balance after the appointment, can also be used in-store or online after the ANYDAY Home Design Appointment.

4.4 Any expenses in the general use of and enjoyment of the prize that the winners or their guests incur are the sole responsibility of the winners or their guests.

4.5. Prizes are subject to availability. They are non-transferable, non-refundable and, unless stated, there are no cash alternatives. In the event that the prize is out of stock or if circumstances beyond the Promoter’s control make it necessary to do so, the Promoter reserves the right to substitute another item, in its sole discretion, of equal or higher value.

5 WINNER SELECTION

5.1 All valid and, if applicable, correct entries received by the Closing Date will be entered into a prize draw, and the winners will be picked at random.  

5.2 The winner’s details (name and county) will be available for one month after the Closing Date by sending a request to the Promoter at 171 Victoria Street, SW1E 5NN, enclosing a stamped self-addressed envelope.

6 WINNER NOTIFICATION

6.1 Winners will be notified by Instagram direct message from @johnlewis as soon as practicable after the prize draw, using the contact details provided with the competition entry. The winners will be required to respond within 30 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event winners do not respond to communications within this period or if any prize is declined, the Promoter reserves the right to disqualify that winner and draw another winner.

6.2 Please allow 10 days from the date of the winner’s address verification for delivery of the prize. 

7 DATA PROTECTION AND PUBLICITY

7.1 By entering the competition, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for the Promoter to hold and process your personal data:

(a) John Lewis Plc, 171 Victoria Street, London, SW1E 5NN

7.2 If you have opted-in to receiving further information from the Promoter and/or its agents or suppliers, you agree that the relevant party may use and store these details to provide further information about their products and services (in accordance with the privacy policy of the relevant entity).

7.3 If you are the winner of the competition, you agree that the Promoter may use your Instagram handle, name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.

8 LIMITATION OF LIABILITY

8.1 The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

8.2 If you have opted-in to receive further information or marketing from any of the Promoter’s agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party’s privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes.

9 GENERAL

9.1 If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition.

9.2 The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into.

9.3 The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties.

9.4 This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.

The Promoter is John Lewis Plc, a company with registered company number 233462 and registered office at 171 Victoria Street, London SW1E 5NN. All correspondence in connection with this competition should be sent to 171 Victoria Street, London SW1E 5NN.

ANYDAY We Are Partners Instagram Competition

THE PROMOTER IS SET OUT AT THE END OF THESE TERMS AND CONDITIONS.

1 WHO CAN ENTER

1.1 This competition is open to all residents of the United Kingdom excluding Northern Ireland aged 18 years or over, except for employees of the Promoter, its associated companies, agents, third parties or anyone else professionally connected with this competition.

1.2 By submitting a competition entry, you are agreeing to be bound by these terms and conditions. The instructions provided at the point of entry form part of the terms and conditions of this competition. In the event of a conflict, these terms and conditions take precedence. 

1.3 No purchase necessary.

2 DEADLINE FOR ENTRIES

2.1 Entries must be received between 17:00 on 27.05.2021 and 23:59 on 30.05.2021 (the “Closing Date”). Entries received after the Closing Date will not be accepted.

3 HOW TO ENTER

3.1 To enter, simply go to @johnlewis_Wil Instagram page, follow the competition instructions on the post entitled ‘Refresh For Less COMPETITION’

.3.2 There is a limit of one entry per person. Multiple entries submitted directly or with the use of any automated systems will not be entered into the draw. 

3.3 No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in transit, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind. 

3.4 Those entries not in accordance with the rules will be void and will entitle the Promoter to exclude the entry from the competition; any entry containing false, incomplete or misleading information will be void and will entitle the Promoter to exclude the entry from the competition.

4 THE PRIZE

4.1 The prize is 1 x ANYDAY Home accessories bundle worth £250. The full list of products included in the bundle are detailed below:

4.2 Any expenses in the general use of and enjoyment of the prize that the winners or their guests incur are the sole responsibility of the winners or their guests.

4.3. Prizes are subject to availability. They are non-transferable, non-refundable and, unless stated, there are no cash alternatives. In the event that the prize is out of stock or if circumstances beyond the Promoter’s control make it necessary to do so, the Promoter reserves the right to substitute another item, in its sole discretion, of equal or higher value.

5 WINNER SELECTION

5.1 All valid and, if applicable, correct entries received by the Closing Date will be entered into a prize draw, and the winners will be picked at random.  

5.2 The winner’s details (name and county) will be available for one month after the Closing Date by sending a request to the Promoter at 171 Victoria Street, SW1E 5NN, enclosing a stamped self-addressed envelope.

6 WINNER NOTIFICATION

6.1 Winners will be notified by Instagram direct message from @johnlewis_Wil as soon as practicable after the prize draw, using the contact details provided with the competition entry. The winners will be required to respond within 30 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event winners do not respond to communications within this period or if any prize is declined, the Promoter reserves the right to disqualify that winner and draw another winner.

6.2 Please allow 10 days from the date of the winner’s address verification for delivery of the prize. 

7 DATA PROTECTION AND PUBLICITY

7.1 By entering the competition, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for the Promoter to hold and process your personal data:(a) John Lewis Plc, 171 Victoria Street, London, SW1E 5NN

7.2 If you have opted-in to receiving further information from the Promoter and/or its agents or suppliers, you agree that the relevant party may use and store these details to provide further information about their products and services (in accordance with the privacy policy of the relevant entity).

7.3 If you are the winner of the competition, you agree that the Promoter may use your Instagram handle, name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.

8 LIMITATION OF LIABILITY

8.1 The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

8.2 If you have opted-in to receive further information or marketing from any of the Promoter’s agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party’s privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes.

9 GENERAL

9.1 If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition.

9.2 The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into.

9.3 The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties.

9.4 This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.The Promoter is John Lewis Plc, a company with registered company number 233462 and registered office at 171 Victoria Street, London SW1E 5NN. All correspondence in connection with this competition should be sent to 171 Victoria Street, London SW1E 5NN.

Samsung Giveaway

THE PROMOTER IS SET OUT AT THE END OF THESE TERMS AND CONDITIONS.

1 WHO CAN ENTER

1.1 This competition is open to all residents of the United Kingdom excluding Northern Ireland aged 18 years or over, except for employees of the Promoter, its associated companies, agents, third parties or anyone else professionally connected with this competition.

1.2 By submitting a competition entry, you are agreeing to be bound by these terms and conditions. The instructions provided at the point of entry form part of the terms and conditions of this competition. In the event of a conflict, these terms and conditions take precedence. 

1.3 No purchase necessary.

2 DEADLINE FOR ENTRIES

2.1 Entries must be received between 17:00 on 03.06.2021 and 23:59 on 10.06.2021 (the “Closing Date”). Entries received after the Closing Date will not be accepted.

3 HOW TO ENTER

3.1 To enter, simply go to John Lewis & Partners Instagram page, follow the competition instructions on the post entitled ‘Samsung TV Giveaway’.

3.2 There is a limit of one entry per person. Multiple entries submitted directly or with the use of any automated systems will not be entered into the draw. 

3.3 No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in transit, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind. 

3.4 Those entries not in accordance with the rules will be void and will entitle the Promoter to exclude the entry from the competition; any entry containing false, incomplete or misleading information will be void and will entitle the Promoter to exclude the entry from the competition.

4 THE PRIZE

4.1 The prize is 1 x Samsung QE75QN800A (2021) Neo QLED HDR 2000 8K Ultra HD Smart TV, 75 inch with TVPlus/Freesat HD, Black.

4.2 Any expenses in the general use of and enjoyment of the prize that the winners or their guests incur are the sole responsibility of the winners or their guests.

4.3. Prizes are subject to availability. They are non-transferable, non-refundable and, unless stated, there are no cash alternatives. In the event that the prize is out of stock or if circumstances beyond the Promoter’s control make it necessary to do so, the Promoter reserves the right to substitute another item, in its sole discretion, of equal or higher value.

5 WINNER SELECTION

5.1 All valid and, if applicable, correct entries received by the Closing Date will be entered into a prize draw, and the winners will be picked at random.  

5.2 The winner’s details (name and county) will be available for one month after the Closing Date by sending a request to the Promoter at 171 Victoria Street, SW1E 5NN, enclosing a stamped self-addressed envelope.

6 WINNER NOTIFICATION

6.1 Winners will be notified by Instagram direct message from @johnlewis as soon as practicable after the prize draw, using the contact details provided with the competition entry. The winners will be required to respond within 30 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event winners do not respond to communications within this period or if any prize is declined, the Promoter reserves the right to disqualify that winner and draw another winner.

6.2 Please allow 10 days from the date of the winner’s address verification for delivery of the prize. 

7 DATA PROTECTION AND PUBLICITY

7.1 By entering the competition, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for the Promoter to hold and process your personal data:

(a) John Lewis Plc, 171 Victoria Street, London, SW1E 5NN

7.2 If you have opted-in to receiving further information from the Promoter and/or its agents or suppliers, you agree that the relevant party may use and store these details to provide further information about their products and services (in accordance with the privacy policy of the relevant entity).

7.3 If you are the winner of the competition, you agree that the Promoter may use your Instagram handle, name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.

8 LIMITATION OF LIABILITY

8.1 The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

8.2 If you have opted-in to receive further information or marketing from any of the Promoter’s agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party’s privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes.

9 GENERAL

9.1 If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition.

9.2 The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into.

9.3 The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties.

9.4 This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.

The Promoter is John Lewis Plc, a company with registered company number 233462 and registered office at 171 Victoria Street, London SW1E 5NN. All correspondence in connection with this competition should be sent to 171 Victoria Street, London SW1E 5NN.

ClarinsMen Competition

THE PROMOTER IS SET OUT AT THE END OF THESE TERMS AND CONDITIONS.

1 WHO CAN ENTER

1.1 This competition is open to all residents of the United Kingdom excluding Northern Ireland aged 18 years or over, except for employees of the Promoter, its associated companies, agents, third parties or anyone else professionally connected with this competition.

1.2 By submitting a competition entry, you are agreeing to be bound by these terms and conditions. The instructions provided at the point of entry form part of the terms and conditions of this competition. In the event of a conflict, these terms and conditions take precedence. 

1.3 No purchase necessary.

2 DEADLINE FOR ENTRIES

2.1 Entries must be received between 18:00 on 18.06.2021 and 23:59 on 27.06.2021 (the “Closing Date”). Entries received after the Closing Date will not be accepted.

3 HOW TO ENTER

3.1 To enter, simply go to the John Lewis & Partners official Twitter page @johnlewisretail, follow the competition instructions on ClarinsMen competition Tweet.

3.2 There is a limit of one entry per person. Multiple entries submitted directly or with the use of any automated systems will not be entered into the draw. 

3.3 No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in transit, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind. 

3.4 Those entries not in accordance with the rules will be void and will entitle the Promoter to exclude the entry from the competition; any entry containing false, incomplete or misleading information will be void and will entitle the Promoter to exclude the entry from the competition.

4 THE PRIZE

4.1 The first prize is 1 x virtual video call with England Rugby player George Ford, via Zoom or Teams. The prize will be arranged between Clarins and the prize winner. 

Runner up prize is ClarinsMen branded rugby ball.

4.2 Any expenses in the general use of and enjoyment of the prize that the winners or their guests incur are the sole responsibility of the winners or their guests.

4.3. Prizes are subject to availability. They are non-transferable, non-refundable and, unless stated, there are no cash alternatives. In the event that the prize is out of stock or if circumstances beyond the Promoter’s control make it necessary to do so, the Promoter reserves the right to substitute another item, in its sole discretion, of equal or higher value.

5 WINNER SELECTION

5.1 All valid and, if applicable, correct entries received by the Closing Date will be entered into a prize draw, and the winners will be picked at random.  

5.2 The winner’s details (name and county) will be available for one month after the Closing Date by sending a request to the Promoter at 171 Victoria Street, SW1E 5NN, enclosing a stamped self-addressed envelope.

6 WINNER NOTIFICATION

6.1 Winners will be notified by Twitter direct message from @johnlewisretail as soon as practicable after the prize draw, using the contact details provided with the competition entry. The winners will be required to respond within 30 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event winners do not respond to communications within this period or if any prize is declined, the Promoter reserves the right to disqualify that winner and draw another winner.

6.2 Please allow 10 days from the date of the winner’s address verification for delivery of the prize. 

7 DATA PROTECTION AND PUBLICITY

7.1 By entering the competition, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for the Promoter to hold and process your personal data:

(a) John Lewis Plc, 171 Victoria Street, London, SW1E 5NN

(b) Clarins Ltd, 10 Cavendish Place, London, W1G 9DN

7.2 If you have opted-in to receiving further information from the Promoter and/or its agents or suppliers, you agree that the relevant party may use and store these details to provide further information about their products and services (in accordance with the privacy policy of the relevant entity).

7.3 If you are the winner of the competition, you agree that the Promoter may use your Twitter handle, name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.

8 LIMITATION OF LIABILITY

8.1 The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

8.2 If you have opted-in to receive further information or marketing from any of the Promoter’s agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party’s privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes.

9 GENERAL

9.1 If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition.

9.2 The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into.

9.3 The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties.

9.4 This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.

The Promoter is John Lewis Plc, a company with registered company number 233462 and registered office at 171 Victoria Street, London SW1E 5NN. All correspondence in connection with this competition should be sent to 171 Victoria Street, London SW1E 5NN.

Picnic Giveaway

THE PROMOTER IS SET OUT AT THE END OF THESE TERMS AND CONDITIONS.

1 WHO CAN ENTER

1.1 This competition is open to all residents of the United Kingdom excluding Northern Ireland aged 18 years or over, except for employees of the Promoter, its associated companies, agents, third parties or anyone else professionally connected with this competition.

1.2 By submitting a competition entry, you are agreeing to be bound by these terms and conditions. The instructions provided at the point of entry form part of the terms and conditions of this competition. In the event of a conflict, these terms and conditions take precedence. 

1.3 No purchase necessary.

2 DEADLINE FOR ENTRIES

2.1 Entries must be received between 17:00 on 29.06.2021 and 23:59 on 06.07.2021 (the “Closing Date”). Entries received after the Closing Date will not be accepted.

3 HOW TO ENTER

3.1 To enter, simply go to John Lewis & Partners Instagram page, follow the competition instructions on the post entitled ‘Picnic Giveaway’.

3.2 There is a limit of one entry per person. Multiple entries submitted directly or with the use of any automated systems will not be entered into the draw. 

3.3 No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in transit, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind. 

3.4 Those entries not in accordance with the rules will be void and will entitle the Promoter to exclude the entry from the competition; any entry containing false, incomplete or misleading information will be void and will entitle the Promoter to exclude the entry from the competition.

4 THE PRIZE

4.1 The prize is 1 bespoke Picnic Bundle. The full list of products included in the bundle is detailed below:

John Lewis & Partners Elegant Afternoon Tea Treats Hamper

Kate Spade New York Rainbow Plaid Picnic Rug, Multi

Dartington Crystal Simplicity Champagne Flutes, 200ml, Set of 6, Clear

Moët & Chandon Impérial Brut Golden Edition Champagne, 75cl

Roberts Revival Uno DAB/DAB+/FM Digital Radio with Alarm, Dusky Pink

John Lewis & Partners Harmony LED Colour Changing Outdoor Lantern, Agave

John Lewis & Partners Cotton Velvet Cushion, Jadeite

John Lewis & Partners Rattan Solar Powered Garden Lantern, Small, Natural

4.2 Any expenses in the general use of and enjoyment of the prize that the winners or their guests incur are the sole responsibility of the winners or their guests.

4.3. Prizes are subject to availability. They are non-transferable, non-refundable and, unless stated, there are no cash alternatives. In the event that the prize is out of stock or if circumstances beyond the Promoter’s control make it necessary to do so, the Promoter reserves the right to substitute another item, in its sole discretion, of equal or higher value.

5 WINNER SELECTION

5.1 All valid and, if applicable, correct entries received by the Closing Date will be entered into a prize draw, and the winners will be picked at random.  

5.2 The winner’s details (name and county) will be available for one month after the Closing Date by sending a request to the Promoter at 171 Victoria Street, SW1E 5NN, enclosing a stamped self-addressed envelope.

6 WINNER NOTIFICATION

6.1 Winners will be notified by Instagram direct message from @johnlewis as soon as practicable after the prize draw, using the contact details provided with the competition entry. The winners will be required to respond within 30 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event winners do not respond to communications within this period or if any prize is declined, the Promoter reserves the right to disqualify that winner and draw another winner.

6.2 Please allow 10 days from the date of the winner’s address verification for delivery of the prize. 

7 DATA PROTECTION AND PUBLICITY

7.1 By entering the competition, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for the Promoter to hold and process your personal data:

(a) John Lewis Plc, 171 Victoria Street, London, SW1E 5NN

7.2 If you have opted-in to receiving further information from the Promoter and/or its agents or suppliers, you agree that the relevant party may use and store these details to provide further information about their products and services (in accordance with the privacy policy of the relevant entity).

7.3 If you are the winner of the competition, you agree that the Promoter may use your Instagram handle, name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.

8 LIMITATION OF LIABILITY

8.1 The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

8.2 If you have opted-in to receive further information or marketing from any of the Promoter’s agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party’s privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes.

9 GENERAL

9.1 If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition.

9.2 The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into.

9.3 The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties.

9.4 This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.

The Promoter is John Lewis Plc, a company with registered company number 233462 and registered office at 171 Victoria Street, London SW1E 5NN. All correspondence in connection with this competition should be sent to 171 Victoria Street, London SW1E 5NN.

Pet Portrait Competition

THE PROMOTER IS SET OUT AT THE END OF THESE TERMS AND CONDITIONS.

1 WHO CAN ENTER

1.1 This competition is open to all residents of the United Kingdom excluding Northern Ireland aged 18 years or over, except for employees of the Promoter, its associated companies, agents, third parties or anyone else professionally connected with this competition.

1.2 By submitting a competition entry, you are agreeing to be bound by these terms and conditions. The instructions provided at the point of entry form part of the terms and conditions of this competition. In the event of a conflict, these terms and conditions take precedence. 

1.3 No purchase necessary.

2 DEADLINE FOR ENTRIES

2.1 Entries must be received between 17:00 on 02.08.2021 and 23:59 on 16.08.2021 (the “Closing Date”). Entries received after the Closing Date will not be accepted.

3 HOW TO ENTER

3.1 To enter, simply go to John Lewis & Partners Instagram page, follow the competition instructions on the post entitled ‘Pet Portraits Competition’.

3.2 There is a limit of one entry per person. Multiple entries submitted directly or with the use of any automated systems will not be entered into the draw. 

3.3 No responsibility will be accepted for entries that are lost, delayed, mislaid or damaged in transit, regardless of the cause, including, for example, as a result of any equipment failure, technical malfunction, systems, network, server, computer hardware or software failure of any kind. 

3.4 Those entries not in accordance with the rules will be void and will entitle the Promoter to exclude the entry from the competition; any entry containing false, incomplete or misleading information will be void and will entitle the Promoter to exclude the entry from the competition.

4 THE PRIZE

4.1 The prize is 1 x £250 John Lewis e-gift card.

4.2 Any expenses in the general use of and enjoyment of the prize that the winners or their guests incur are the sole responsibility of the winners or their guests.

4.3. Prizes are subject to availability. They are non-transferable, non-refundable and, unless stated, there are no cash alternatives. In the event that the prize is out of stock or if circumstances beyond the Promoter’s control make it necessary to do so, the Promoter reserves the right to substitute another item, in its sole discretion, of equal or higher value.

5 WINNER SELECTION

5.1 All valid and, if applicable, correct entries received by the Closing Date will be entered into a prize draw, and the winners will be picked at random.  

5.2 The winner’s details (name and county) will be available for one month after the Closing Date by sending a request to the Promoter at 171 Victoria Street, SW1E 5NN, enclosing a stamped self-addressed envelope.

6 WINNER NOTIFICATION

6.1 Winners will be notified by Instagram direct message from @johnlewis as soon as practicable after the prize draw, using the contact details provided with the competition entry. The winners will be required to respond within 30 days of notification (unless otherwise stated) confirming their acceptance of the prize. In the event winners do not respond to communications within this period or if any prize is declined, the Promoter reserves the right to disqualify that winner and draw another winner.

6.2 Please allow 10 days from the date of the winner’s address verification for delivery of the prize. 

7 DATA PROTECTION AND PUBLICITY

7.1 By entering the competition, you understand that for the purposes of administering the competition and prize fulfilment, it is necessary for the Promoter to hold and process your personal data:

(a) John Lewis Plc, 171 Victoria Street, London, SW1E 5NN

7.2 If you have opted-in to receiving further information from the Promoter and/or its agents or suppliers, you agree that the relevant party may use and store these details to provide further information about their products and services (in accordance with the privacy policy of the relevant entity).

7.3 If you are the winner of the competition, you agree that the Promoter may use your Instagram handle, name, image and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes, for no further consideration.

8 LIMITATION OF LIABILITY

8.1 The Promoter and its associated agencies, companies and distributors will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this competition or accepting or using the prize, except for any liability which cannot be excluded by law (including liability for fraud or death or personal injury arising from negligence) in which case that liability is limited to the minimum allowable by law. Your statutory rights are not affected.

8.2 If you have opted-in to receive further information or marketing from any of the Promoter’s agents or suppliers involved in the administration of this competition, you understand and accept that the relevant third party will be solely responsible for any processing of your personal data for these purposes, that such processing will be governed by terms of that third party’s privacy policy and that the Promoter accepts no responsibility or liability in association with any such data processing for these purposes.

9 GENERAL

9.1 If there is any reason to believe that there has been a breach of these terms and conditions or if the Promoter believes that your conduct may be unlawful or otherwise bring the competition into disrepute, the Promoter may, at its sole discretion, reserve the right to make your entry void and will entitle the Promoter to exclude you from participating in the competition.

9.2 The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into.

9.3 The Promoter reserves the right to suspend, cancel, or amend the prize competition where it becomes necessary to do so, with no liability to any entrants or third parties.

9.4 This competition and all issues arising out of it shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the English courts.

The Promoter is John Lewis Plc, a company with registered company number 233462 and registered office at 171 Victoria Street, London SW1E 5NN. All correspondence in connection with this competition should be sent to 171 Victoria Street, London SW1E 5NN.

Page last updated 26 July 2021