Welcome to John Lewis
Stratford City

Whenever you come into our shop you’ll be served by an owner. We’re all Partners in John Lewis, so we make sure you get the best value, service, quality and choice of products every time. After all, it’s our business.

Can't wait for delivery?
Why not try our free Click & collect service?

Simply place your order online by 7pm today, and we'll deliver it to your chosen shop for you to collect after 2pm tomorrow.


Shop info

  • Address

    John Lewis
    101 The Arcade
    Westfield Stratford City
    Montfichet Road
    E20 1EL


    020 8532 3500

    *Call charges will depend on your telephone provider. Please check with your operator for exact charges.

  • Opening hours

    Mon:  10am - 8pm
    (Bank holidays 10am - 8pm)
    Tues:  10am - 8pm
    Wed:  10am - 8pm
    Thurs:  10am - 8pm
    Fri:  10am - 8pm
    Sat:  9am - 8pm
    Sun:  12 noon - 6pm (Browsing 11.30am - 12 noon)

  • About John Lewis Stratford City

    John Lewis Stratford City opened on 13 September 2011 - our first shop to open in London in 20 years. It has 4 floors of selling space, plus a 32,000 square foot Waitrose in the basement.

    The unique glazed facade showcases a circular ceramic pattern, designed to symbolise the circle of regeneration in Stratford enabled by the Westfield development and partners working towards London 2012 and its legacy.

How to find us

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Travelling to John Lewis Stratford City.

By car 

Comprehensive road networks provide links with Central London, the A11, A12, A13, M11 and M25. There are also 5,000 parking spaces located above and below the retail levels, as well as taxi drop-off points. Car park A is located directly next to John Lewis.

Directions to Westfield Stratford City:

  • North from the M25 & M11 via the A12
  • East from the North Circular (A408) via the A124
  • South from the A13 & A102 via the A12
  • West from the A11

At Stratford Regional Station, the Northern Ticket Hall has a direct connection to the Central and Jubilee Lines.

Westfield Stratford City also connects to London Overground and the DLR. It’s just 8 minutes to Liverpool Street, and 13 minutes to Canary Wharf.

The Central Line links to the north east to Epping & to the west to Ealing, via London.

The Jubilee Line routes through London via Canary Wharf, London Bridge & Waterloo.

London Overground services operate on the North London Line from Stratford Regional station, which serves as the service terminus.

It operates on the following routes:

  • Watford Junction to Euston
  • Richmond/Clapham Junction to Stratford
  • Gospel Oak to Barking
  • Highbury & Islington to Crystal Palace, West Croydon and New Cross

National Rail
58 trains per hour stop at Westfield Stratford City's two railway stations. This includes high-speed services from Stratford International, connecting you directly to London St Pancras (for the Eurostar) and stations in Kent via the high speed rail line HS1 (High-Speed 1). Meanwhile, Stratford Regional Station provides East Anglia and c2c routes around the southeast.

The new bus interchange, built for the launch of Westfield Stratford City, connects the neighbouring boroughs of Newham, Leyton, Hackney and Tower Hamlets via the 97, 241, 339 and D8 buses. It will house a number of bus routes, along with a number of new bus stops on Station Avenue.

Click & collect

Map of Stratrford City

Can’t wait for delivery? Why not try our FREE Click & collect service?

You simply place your online order by 7pm today, and we'll deliver it to your chosen shop for you to collect after 2pm tomorrow. This service is available from all John Lewis shops, and in an increasing number of selected Waitrose branches.

The service is available for most but not all of the items we sell, so please check individual product pages when you place an order. We're unable to accept orders that include items for collection from one of our shops as well as items for delivery, so in these cases, please place two separate orders – one for collection and one for delivery.

News and community information

Bringing skills to life

Bringing Skills to Life is about allowing pupils to explore, imagine and create

Through this education programme we aim to inspire children and develop their
imagination and practical skills for life.

Barnardo%27s logo

Join us for Story Time

Storytelling is one of the first things that a parent will share with their child, and it’s something many of us take for granted. However, for the parents of some of the UK’s most vulnerable children, the first years of their child’s life can be a bewildering time. Growing up, they may not have had the experience of being read to by their own parents.

That’s why we want to use the power of storytelling in our shops and in schools to raise money to help Barnardo’s support those UK children who need it most.

Our storytelling sessions will take place on the following dates:

- 21, 22 June

- 26, 27 July

- 2, 3 August

- 9,10 August

- 16,17 August

- 23,24 August

- 30,31 August

Guest reader

We delighted that Dee Anderson, singer, actress and director, will read the first story on 21 June - a great way to launch our Story Time sessions.

Please visit our story time page for more information.

Would you like to help us support Barnardo’s?

If you’d like to make a donation, please text JL Stratford to:

70300 to donate £3

70500 to donate £5

70100 to donate £10


Giving old sofas a new life

We'll collect and re-use your old sofa when you purchase a new sofa from us. Find out more.

Supporting our communities

Our aims

We're proud of the close links we forge between our Partners and local schools, charities and organisations. And wherever we do business, at home or abroad, we work with communities to make a difference. That's why:

- Our Community Matters programme in our shops continues to support local charities and community groups

- We aim to give at least 1% of pre-tax profits to community initiatives

- We will continue to seek out projects that make a positive lasting impact and reach as many local people as possible

If you’d like to nominate a good cause for Community Matters please complete the nomination form and take it to the Customer Services department.