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Welcome to John Lewis Stratford City

 
Stratford City

Whenever you come into our shop you’ll be served by an owner. We’re all Partners in John Lewis, so we make sure you get the best value, service, quality and choice of products every time. After all, it’s our business

Can't wait for delivery?
Why not try our free Click & collect service?

Simply place your order online by 7pm today, and we’ll deliver it to your chosen shop for you to collect after 2pm tomorrow.

 

Shop info

  • Address

    John Lewis
    101 The Arcade
    Westfield Stratford City
    Montfichet Road
    London
    E20 1EL

    Telephone

    0844 693 1758*

    *Call charges will depend on your telephone provider. Please check with your operator for exact charges.

    More contact details

    Recruitment

  • Normal opening hours

    Mon: 10am - 8pm
    (Bank holidays 10am - 8pm)
    Tues: 10am - 8pm
    Wed: 10am - 8pm
    Thurs: 10am - 8pm
    Fri: 10am - 8pm
    Sat: 9am - 8pm
    Sun: 12 noon - 6pm (browsing 11.30am - 12 noon)



  • About John Lewis Stratford City

    John Lewis Stratford City opened on 13 September 2011 - our first shop to open in London in 20 years. It has 4 floors of selling space, plus a 32,000 square foot Waitrose in the basement.

    The unique glazed facade showcases a circular ceramic pattern, designed to symbolise the circle of regeneration in Stratford enabled by the Westfield development and partners working towards London 2012 and its legacy.

     

How to find us

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Directions

Travelling to John Lewis Stratford City


By car 

Comprehensive road networks provide links with Central London, the A11, A12, A13, M11 and M25. There are also 5,000 parking spaces located above and below the retail levels, as well as taxi drop-off points. Car park A is located directly next to John Lewis.

Directions to Westfield Stratford City:

  • North from the M25 & M11 via the A12
  • East from the North Circular (A408) via the A124
  • South from the A13 & A102 via the A12
  • West from the A11


Tube
At Stratford Regional Station, the Northern Ticket Hall has a direct connection to the Central and Jubilee Lines.

Westfield Stratford City also connects to London Overground and the DLR. It’s just 8 minutes to Liverpool Street, and 13 minutes to Canary Wharf.

The Central Line links to the north east to Epping & to the west to Ealing, via London.

The Jubilee Line routes through London via Canary Wharf, London Bridge & Waterloo.


Overground
London Overground services operate on the North London Line from Stratford Regional station, which serves as the service terminus.

It operates on the following routes:

  • Watford Junction to Euston
  • Richmond/Clapham Junction to Stratford
  • Gospel Oak to Barking
  • Highbury & Islington to Crystal Palace, West Croydon and New Cross


National Rail
58 trains per hour stop at Westfield Stratford City's two railway stations. This includes high-speed services from Stratford International, connecting you directly to London St Pancras (for the Eurostar) and stations in Kent via the high speed rail line HS1 (High-Speed 1). Meanwhile, Stratford Regional Station provides East Anglia and c2c routes around the southeast.


Bus
The new bus interchange, built for the launch of Westfield Stratford City, connects the neighbouring boroughs of Newham, Leyton, Hackney and Tower Hamlets via the 97, 241, 339 and D8 buses. It will house a number of bus routes, along with a number of new bus stops on Station Avenue.

Click & collect

Map of Stratrford City

Can’t wait for delivery? Why not try our FREE Click & collect service?

You simply place your online order by 7pm today, and we'll deliver it to your chosen shop for you to collect after 2pm tomorrow. This service is available from all John Lewis shops, and in an increasing number of selected Waitrose branches.

The service is available for most but not all of the items we sell, so please check individual product pages when you place an order. We're unable to accept orders that include items for collection from one of our shops as well as items for delivery, so in these cases, please place two separate orders – one for collection and one for delivery.

Parking
If you're just popping in to pick up your order, then you can park free for 25 minutes in car park A, level P3, using the Customer Collection bays. As long as you're within the 25 minute window, the token you receive when you come into the car park can also be used as you exit.

News and community information

Supporting our communities

Our aims

We're proud of the close links we forge between our Partners and local schools, charities and organisations. And wherever we do business, at home or abroad, we work with communities to make a difference. That's why:

  • Our Community Matters programme in our shops continues to support local charities and community groups.
  • We aim to give at least 1% of pre-tax profits to community initiatives.
  • We will continue to seek out projects that support the John Lewis Foundation at home and abroad.


And so far we have...

  • Donated £2.2m to our communities in 2012.
  • Launched Bringing Skills to Life, our programme to help people learn the skills they need to succeed in life.
  • Formed strategic partnerships with experts in the field of community work, such as UK Youth.
  • Made community meeting rooms available for free in 19 of our shops.
  • Launched cotton farmer training in India to help farmers grow more sustainable cotton and improve their livelihoods.

 

Community Matters is a charitable giving scheme that runs throughout our shops.

Every 3 months each shop selects 3 community groups to help. Customers are then directly involved in deciding how much each nominated group receives, by using a token to vote for the organisation they'd like to support.

Each shop has £3000 to donate which will be split between the charities according to the proportion of the vote they've received from customers. This means that if a charity receives 31% of the votes, it'll receive a £930 donation.

Charities will receive support in whichever way will benefit them the most, either in the form of John Lewis products, volunteering time from Partners, or as financial support.

The Community Matters boxes will be located in catering areas of each shop. Customers will be given one token per transaction, and will be able to follow how much of the vote each organisation receives over the 3 months.

Organisations eligible for Community Matters include charities, schools and relevant community groups. Partners will look at the requests that are submitted and choose 3 organisations to support for the following 3 months. Organisations that would like to be considered for Community Matters should visit their local John Lewis to pick up a nomination form.