Coronavirus (COVID-19) information for our customers

Information about our shops and services in your area.

England   |   Scotland   |   Wales

Ease of Shopping video
Our Shops & Services

Our Shops & Services

Shop for the perfect gifts in our shops, online or on our app.

England   |   Scotland   |   Wales

Delivery

Delivery

Our home delivery services are still running. Order before 6pm for next day delivery.
Delivery Information

England   |   Scotland   |   Wales

Click & Collect

Click & Collect

You can Click & Collect orders at Waitrose and hundreds of other locations when shopping for essentials.

We have temporarily suspended Click & Collect from John Lewis shops to keep you and our Partners safe.

England   |   Scotland   |   Wales

Click & Collect

Returns

Unwanted items purchased in a John Lewis shop between 8 October and 24 December 2020 can be returned up to 35 days after your local store reopens.

England   |   Scotland   |   Wales

Still need help?

For more general queries, you can find helpful information from Customer Services on our website