Customer Services

Coronavirus (COVID-19) information for our customers

Information about our shops and services in your area.

BRIGHTER DAYSARE COMING

UPDATES ON OUR SHOPS AND SERVICES

Our shops are now open.

Returns will be accepted up to 35 days after your nearest shop reopened.

Delivery as usual, but there are some changes to help keep you and our Partners safe.

Click & Collect is available from hundreds of locations including Waitrose branches.

Services in your home, including installation, may vary across the UK.

Fashion, nursery and home services are available in store and by virtual appointments and experiences.

Find out more about what we offer near you

England | Scotland | Wales

BRIGHTER DAYSARE COMING

UPDATES ON OUR SHOPS AND SERVICES

Our shops are reopening on 12 April. Please check opening hours as they may have changed.

Delivery & Home Services are available.

Find out more about what we offer in England below.

Our shops are open in England and Wales and we're planning to open in Scotland on 26 April.

Returns will be accepted up to 35 days after your nearest shop reopens.

Delivery as usual, but there are some changes to help keep you and our Partners safe.

Click & Collect is available from 100s of locations including Waitrose branches.

Services in your home, including installation, may vary across the UK.

Fashion, nursery and home services are available in store and by virtual appointments and experiences.

Find out more about what we offer near you

England | Scotland | Wales

Managing customer numbers

We may ask you to queue at the entrance to keep the number of customers and Partners in our shops at a safe level.

Check opening times

Shops will be operating on reduced hours. Find out opening times of a shop near you.

What's open

Toilets are available for use. Fitting rooms and restaurants are also open.

Returns

Return Christmas gifts in store for up to 35 days after your local shop opens

Cleaning

We sanitise baskets, routinely clean touch points and provide hand sanitiser at the entrance and around the shop.

Click & Collect

Please visit your shop's Collection Point to collect online orders. Ask a Partner in store for any help.

Still need help?

For more general queries, you can find helpful information from Customer Services on our website