Customer services

Here to help

Find all the information you need to help with your query

• Orders

  • Change or cancel an order
  • Missing, incomplete or damaged orders

  • Find in My Account:

  • Track an order
  • View your shopping history

• Delivery & collection

  • Christmas delivery schedules
  • Post-Christmas delivery schedules
  • Standard delivery
  • Next and Named day deliveries
  • Delivery by our approved suppliers
  • Click & collect from our shops
  • Collect+ from a local shop
  • International delivery

• Returns & refunds

  • How to return or exchange an item
  • How and when we'll refund you
  • Refund policy
  • International returns & refunds
  • Added Care cancellations & refunds

• Prices & payments

  • Payment information
  • Request a Price Match
  • About Never Knowingly Undersold
  • VAT receipts & refunds
  • Gift cards, e-gift cards & vouchers
  • Interest Free Credit

• Installation & disposal

  • TV & Home cinema installation
  • Dishwashers & laundry appliances
  • Fridges & freezers
  • Cooking appliances
  • Home furnishing & lighting
  • Barbecue assembly

• Help with electrical appliances

  • Washing machine help & advice
  • Dishwasher help & advice
  • Tumble dryer help & advice
  • Refrigerated appliance help & advice
  • Television help & advice