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Customer services

Orders

Track your order Track your order
Change or cancel your order Change or cancel your order
Out of stock orders Out of stock orders
Missing, incomplete or damaged orders Missing, incomplete or damaged orders
Your purchase history Your purchase history
Your John Lewis account Your John Lewis account

Delivery & collection

Standard delivery Standard delivery
Next and Named day deliveries Next and Named day deliveries
Delivery by our approved suppliers Delivery by our approved suppliers
Click & collect from John Lewis and Waitrose Click & collect from John Lewis and Waitrose
Collect+ from local shops Collect+ from local shops
International orders International orders

Returns & refunds

Returning an item Returning an item
Refund policy Refund policy
Methods of payment & refunds Methods of payment & refunds
Exchanging an item Exchanging an item
International returns International returns

Prices & payment

Never Knowingly Undersold Never Knowingly Undersold
Claim a Price Match Claim a Price Match
Payment information Payment information
Interest Free Credit Interest Free Credit
Fitted Furniture Payment Plan Fitted Furniture Payment Plan
VAT receipts & refunds VAT receipts & refunds
Gift cards & vouchers Gift cards & vouchers
Prices at John Lewis Prices at John Lewis

Appliance & furniture installation, disposal & recycling

Dishwashers & laundry Dishwashers & laundry
Fridges & freezers Fridges & freezers
Televisions Televisions
Cooking appliances Cooking appliances
Lighting Lighting
Bedstead assembly & mattress/divan disposal Bedstead assembly & mattress/divan disposal
Barbecue assembly Barbecue assembly
Sofa re-use scheme Sofa re-use scheme

Our services

Services in our shops Dishwashers & laundry
Guarantees Guarantees
my John Lewis my John Lewis
Partnership Card Partnership Card
Interest Free Credit Interest Free Credit
Fitted Furniture Payment Plan Fitted Furniture Payment Plan
Added Care Added Care
Corporate orders and discounts Corporate orders and discounts

Shopping with us

About John Lewis About John Lewis
Accessibility Accessibility
Complaints process Complaints process
Cookies Cookies
Export facilities Export facilities
Product recalls & safety notices Product recalls
Ratings & reviews Ratings & reviews
Security & privacy Security & privacy
Terms & conditions Terms & conditions
T&Cs for service appointment bookings T&Cs for service appointment bookings
my John Lewis card my John Lewis card
Our apps Our apps
Our shops Our shops

International orders

Our international delivery service Our international delivery service
International delivery terms & conditions International delivery terms & conditions
International returns International returns

Contact us

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FAQS

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