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John Lewis and Partners
Customer Services Main Page

Customer services

Orders

Track your order Track your order
Change or cancel your order Change or cancel your order
Out of stock orders Out of stock orders
Missing, incomplete or damaged orders Missing, incomplete or damaged orders
Your purchase history Your purchase history
Creating/updating your johnlewis.com account Your John Lewis account

Delivery & collection

Standard delivery Standard delivery
Next and Named day deliveries Next and Named day deliveries
Delivery by our approved suppliers Delivery by our approved suppliers
Click & collect from our shops Click & collect from our shops
Collect+ from local shops Collect+ from local shops
International orders International orders
Christmas delivery schedules Christmas delivery schedules
Post-Christmas delivery schedules Post-Christmas delivery schedules

Returns & refunds

Returning or exchanging an item Returning or exchanging an item
Refund policy Refund policy
How and when we refund you How and when we refund you
International returns International returns
Added Care cancellations & returns Added Care cancellations and returns

Prices & payment

Never Knowingly Undersold Never Knowingly Undersold
Claim a Price Match Claim a Price Match
Payment information Payment information
Interest Free Credit Interest Free Credit
Fitted Furniture Payment Plan Fitted Furniture Payment Plan
VAT receipts & refunds VAT receipts & refunds
Gift cards & vouchers Gift cards & vouchers
Prices at John Lewis & Partners Prices at John Lewis

Appliance & furniture installation, disposal & recycling

Dishwashers & laundry Dishwashers & laundry
Fridges & freezers Fridges & freezers
Televisions Televisions
Cooking appliances Cooking appliances
Lighting Lighting
Bedstead assembly & mattress/divan disposal Bedstead assembly & mattress/divan disposal
Barbecue assembly Barbecue assembly
Sofa re-use scheme Sofa re-use scheme

Troubleshooting guides for electrical appliances

Washing machines Washing machines
Dishwashers Dishwashers
Tumble dryers Tumble dryers
Refrigerated appliances Refrigerated appliances
TVs TVs

Our services

Services in our shops Dishwashers & laundry
Guarantees Guarantees
my John Lewis my John Lewis
Partnership Card Partnership Card
Interest Free Credit Interest Free Credit
Fitted Furniture Payment Plan Fitted Furniture Payment Plan
Added Care Added Care
Corporate orders and discounts Corporate orders and discounts

Shopping with us

More from us More from John Lewis
Our Privacy Notice Our privacy notice
Complaints process Complaints process
Cookies Cookies
Export facilities Export facilities
Product recalls & safety notices Product recalls
Ratings & reviews Ratings & reviews
Secure shopping Secure shopping
Terms & conditions Terms & conditions
T&Cs for service appointment bookings T&Cs for service appointment bookings
my John Lewis card my John Lewis card
Our apps Our apps
Our shops Our shops
Accessibility Accessibility

International orders

Our international delivery service Our international delivery service
International delivery terms & conditions International delivery terms & conditions
International returns International returns

Contact us

Contact us Contact us

FAQS

FAQS