Product recalls & Safety advice

The safety of our customers is paramount, so on this page you'll find details of any products which have been recalled either by us or our suppliers in case of an issue with quality or safety.

We also want to help you avoid accidents and injuries at home, so we've worked with leading organisations like RoSPA and Electrical Safety First to offer you advice and tips on how to use our products safely (links open in a new window; please note we can't be responsible for the content of external websites)

Most recent product safety and recall notices

test

John Lewis & Partners Dual Purpose Pocket Spring Cotbed MattressProduct code: 32464401


This product recall is for products sold between June 2019 and June 2020 from johnlewis.com

We have recently retested this mattress, and unfortunately it has failed a firmness test on the newborn side which means it does not comply with legal requirements.  The other side has passed the test and is safe to use regardless of age. Therefore, we ask that with immediate effect, you rotate the mattress to use the 12 month+ side. This can be identified by unzipping the cover. 

Please contact us on 01698 545 160 to discuss this and arrange a replacement and a refund.  We will arrange for the collection and disposal of your existing mattress in a responsible way. We are obliged to ensure the mattress is not used any more, and does not find its way onto secondary markets.    

We’re sorry for any inconvenience or disappointment this product recall may cause you.
13 July 2020

Burford Wall Mirrors and Oblique Wall Mirrors recall

Burford Wall Mirror (84954609) and Oblique Wall Mirror (84954509)

Sold between 1 February 2020 - 8 July 2020  

Robert Welch takes the safety of customers very seriously. As a precaution they are recalling all Burford Wall Mirrors and Oblique Wall Mirrors sold since 1 February 2020. They have taken the decision to recall these wall mirrors because there is a risk that the fixing plates could become detached from the mirror.

If you have bought these wall mirrors since 1 February 2020 please contact John Lewis Customer Services on 03456 100 342 or email customerservices@johnlewis.com, where they will organise a replacement mirror and arrange to collect the faulty item.

We are very sorry for the inconvenience or disappointment this product recall may cause you.

13 July 2020  

238417515
238417511

PRODUCT RECALL

John Lewis & Partners Chevron Double Mirrored Bathroom Cabinet, Natural

House by John Lewis Ridge Double Mirrored Bathroom Cabinet, White

The safety of our customers is very important to us, so as a precaution we’re recalling these products from sale immediately. This is because there is a risk of the mirror separating and falling away from the door. 

Product codes 81660407, 81660403

If you have bought one of these products between 7 March 2020 and 27 April 2020 from johnlewis.com or a John Lewis & Partners shop, please stop using it and contact us on 01698 545 072.

We’re very sorry for any inconvenience or disappointment this product recall may cause you.

22 May 2020

Blyth boot Product Recall

PRODUCT RECALL 

BLYTHE BOOT

The safety of our customers is very important to us, so as a precaution we’re recalling this product from sale immediately. This is because that the heel attachment has fallen below our rigorous standards and may detach during wear.

Product Codes: 14235220, 14235221, 14235222, 14235223, 14235224, 14235225, 14235226

If you have bought this item since 3 November 2019 from John Lewis & Partners or johnlewis.com, please stop using it, and return it to your nearest John Lewis shop as soon as possible for a full refund, or to exchange it for an alternative product if you prefer.

We’re very sorry for any inconvenience or disappointment this product recall may cause you.

19 March 2020

Blyth boot Product Recall

PRODUCT RECALL 

WINTER SPICE SET OF 9 TEALIGHTS, CHRISTMAS TEALIGHT ADVENT CALENDAR 

Stock numbers: 78779614, 78779613 

These products were sold between August 2019 and January 2020 from John Lewis & Partners shops and johnlewis.com 

We're recalling these products as there is a risk of the candle flaring up during use. As a consequence, the ignition source may cause a fire or cause burns to the user. Please stop using immediately, and return to your nearest John Lewis & Partners shop as soon as possible for a full refund, or to exchange it for an alternative product if you prefer. 

We’re sorry for any inconvenience or disappointment this product recall may cause you. 

09 January 2020

tealights recall
Whirlpool Product Recall

PRODUCT RECALL 

WHIRLPOOL: HOTPOINT / INDESIT WASHING MACHINES - 18 December

Product names: Certain models of Hotpoint and Indesit washing machines (WMEF 742P UK, WMEF 722 BC UK, WMAQF 721G UK, WMAQF 621P UK,
XWD 71452X K UK, WMAQF 721P UK.M, WMAQF 641 P UK.M, WMJLL 742P UK, WMJLF 842P UK, WMEF 722 BC UK)

John Lewis & Partners stock numbers: 88932133, 88932223, 88932164, 88932161, 88931901, 88932165, 88932163, 88932101, 88932104

These products were sold between June 2014 from John Lewis & Partners shops and johnlewis.com

The supplier is recalling these products as there is a potential fire safety risk.                       

Please stop using it immediately and contact the supplier via the information below to arrange for the item to be repaired or replaced. For further information visit https://washingmachinerecall.whirlpool.co.uk

This site includes an online model checker tool, as well as a full list of model numbers.

Alternatively, customers can call Whirlpool’s freephone hotline 0800 316 1442.

To check if a washing machine is potentially affected, customers will need both the model number and serial number of the appliance. Both of these codes can be found inside the door, or alternatively on a label on the rear of the appliance. The website or call centre agents will guide customers to where to find these labels and what information to provide.

We are sorry for any inconvenience or disappointment this product recall may cause you.

18 December 2019 

Whirlpool Product Recall

PRODUCT NOTICE

Lazzaroni Italian Collection Panettone Christmas Gift Bag, 690g
Stock number: 784 43515

This is a branded product that is being recalled due to a missing label, resulting in some product having a missing date code and allergen/ingredient information.   

Anyone with an allergy to wheat (gluten), milk, egg, almond, other nuts or soya must not consume, and immediately return the product to  your nearest John Lewis & Partners shop or Waitrose Food & Home as soon as possible for a full refund, or to exchange it for an alternative product if you prefer.

For further information, please phone 0800 188 881 for more information. 

We’re sorry for any inconvenience or disappointment this product recall may cause you.

For allergens see ingredients in bold below. 

CLASSIC PANETTONE. Baked cake product. Ingredients: wheat flour, sultanas 13%, sugar butter, candied orange peel 9% (orange peel, glucose-fructose syrup, sugar), natural yeast (wheat flour, water), fresh egg yolks, emulsifier: mono - and diglycerides of fatty acids; glucose syrup, salt, milk proteins, flavourings, skimmed milk powder. May contain traces of nuts and soya.

MINI PANDORO. Naturally leavened oven baked product. Ingredients: wheat flour, fresh eggs, sugar, butter (milk), milk natural yeast (wheat), emulsifiers: mono and diglycerides of fatty acids of vegetable origin, flavours, cocoa butter, salt. May contain traces of nuts and soy

WILD BERRIES SOFT AMARETTI. Baked cake product. Ingredients: sugar, apricot kernels 36%, sweet almonds 2%, white egg, flavourings. Preservative: potassium sorbate. May contain nuts.

15 November 2019

Lazzaroni Italian Collection Panettone Christmas Gift Bag, 690g product recall

PRODUCT NOTICE

BOSE NOISE-MASKING SLEEPBUDS

Stock number: 897 30318 

This product was sold since June 2018 from John Lewis & Partners shops and johnlewis.com 

Bose have taken the decision to discontinue this product, as although the battery functions safely, it does not work as consistently or predictably as it should to meet their standards.This results in the noise-masking sleepbuds not fully-charging or powering down unexpectedly. 

Customers should contact the supplier, Bose, (https://www.bose.co.uk/en_gb/support/service_and_repairs.html) who will be able to arrange an exchange or refund. 

For further information visit https://www.bose.co.uk/en_gb/support/products/earphones_support/noise-masking-sleepbuds.html o

We’re sorry for any inconvenience or disappointment this product issue may cause you.

 11 October 2019

SKU89730318

PRODUCT RECALL

HOUSE BY JOHN LEWIS ANTON DINING TABLES AND BENCHES 

Batch codes details of the affected products are:

SKU 836 03803 - (Batch number: 192784798975) this label can be found underneath the tabletop

SKU 836 03804 - (Batch number: 19278479890) this label can be found underneath the tabletop

SKU 836 23201 (Batch number: 192784798950) this label can be found underneath the bench

These products were sold between 12 September 2019 - 6 October 2019 from John Lewis & Partners shops and johnlewis.com. 

Due to a production fault during the manufacturing process, we have concerns regarding the structural integrity of these products, and as a precaution we are recalling this batch. No other products are affected. 

Please stop using these products immediately, and either contact our Furniture Aftercare Team or return them to your nearest John Lewis shop as soon as possible for a full refund, or to exchange it for an alternative product if you prefer. 

We’re sorry for any inconvenience or disappointment this product recall may cause you. 

11 October 2019

SKU83603804

SAFETY NOTICE

ICANDY ORANGE AND PEACH 2018 BUMPER BAR SAFETY INITIATIVE NOTIFICATION

Stock numbers: 3142091/02/03/10/20/22/23/25/26/50/55, 31421301/401/501, 31423901, 31422730/31/32

The safety of our customers is very important to us, so we're advising you that iCandy has issued a safety notice for a limited number of iCandy Peach and Orange styles with bumper bars which are missing a plastic cap.

This specifically relates to the bumper bars for the below styles:

  • iCandy Peach pushchairs (single, double or twin options), second carrycot fabric, second seat unit fabric sold between: 1 April 2018 - 30 September 2019
  • iCandy Orange packs that contain bumper bars (single, double or twin options) sold between: 8 May 2019 - 30 September 2019

The missing cap exposes a small hole which may present a possible finger entrapment hazard. The hole is visible at the base of the hinge mechanism and is only accessible when the bumper bar has been removed and levered back on one side.The bumper bar should have a cap on both ends and this issue could affect both or either end of the bar.


Please check your product by removing and assessing both sides of the bumper bar. If one or both caps are missing, you'll need a replacement bumper.  A new bumper bar can be ordered by telephoning iCandy customer services or going online, details of which can be found below:

Telephone: 01767 604400 (select Option 1).

Direct page for the safety notice: https://www.icandyworld.com/uk/en/support/form 

Online: www.icandyworld.com (opens in a new window; please note we can't be responsible for the content of external websites)

We’re sorry for any inconvenience or disappointment this safety notice may cause you.

10 October 2019 

SKU31422730-32

RED5 WALL CLIMBING CAR (RED, BLACK) RED5 WALL RIDER AND RED5 RC WALL CLIMBING SPIDER - 13 AUGUST

Stock numbers: 76770119, 76770140, 76770155, 76770162 

The safety of our customers is very important to us, so as a precaution John Lewis & Partners is recalling these products as there is a risk of fire. 

If you have bought one of these items from 1 January 2016 to July 2019 from a John Lewis & Partners shop or johnlewis.com, please stop using immediately, and return it to your nearest shop as soon as possible for a full refund.

For further information visit johnlewis.com/recalls

We’re sorry for any inconvenience or disappointment this product recall may cause you.

27 August 2019

SKU767701

APPLE MACBOOK 15-INCH PRO - 5 JULY 2019

Model number: A1398

Affected units of this product were sold between September 2015 and February 2017 from John Lewis & Partners and johnlewis.com. Eligibility is determined by the product serial number. This does not affect other MacBook Pro models.

Apple is recalling this product as there is a risk that a limited number of older generation 15-inch MacBook Pro units have batteries that may overheat and pose a fire safety risk. Apple is asking customers to stop using affected computers and will replace batteries in affected units free of charge. 

You can determine if you are affected by visiting https://support.apple.com/15-inch-macbook-pro-battery-recall to check your serial number. Serial numbers can be found on the underside of your computer or by choosing ‘About This Mac’ from the Apple menu. For further information, contact Apple Support to arrange mail-in service via the Apple Repair Center. You can also make an appointment at an Apple Retail store or authorised Apple Service Provider. In all cases, devices will be sent to an Apple Repair Centre for service.

We’re sorry for any inconvenience or disappointment this safety notice may cause you.

johnlewis.com/recalls

5 July 2019 

WHIRLPOOL: HOTPOINT / INDESIT CONDENSER AND VENTED TUMBLE DRYERS - 12 June

tumble dryer

Whirlpool have issued a warning concerning Hotpoint and Indesit dryers that have a fault which needs fixing.  

Manufactured between April 2004 and September 2015

The manufacturer has identified a potential safety concern with these tumble dryers, where in some rare cases excess fluff can come into contact with the heating element and present a fire risk.

If you have one of these tumble dryers, please stop using it and unplug it from the power supply. Check your model number on this website: whirlpool.co.uk/dryerrecall or contact Whirlpool on freephone 0800 151 0905 for next steps should your model need corrective action. We're sorry for any inconvenience this causes.

12 June 2019

I think I have an affected device, what should I do?

Contact Whirlpool immediately on 0800 151 0905, or visit safety.hotpoint.eu, or safety.indesit.eu to check if your appliance is affected. If possible have the brand and model of your tumble dryer available. If it is affected by the recall program, the manufacturer will then arrange an engineer visit to modify your appliance.

In the meantime, unplug your appliance and do not use it until the modification has been completed.

I have had a modification already, however I do not feel safe.

The safety of consumers is Whirlpool’s number one priority and we can assure you that the Office of Product Safety and Standards (OPSS) has completed a comprehensive and detailed review of the tumble dryer modification campaign which concluded that the modification is effective and that consumers that have had their tumble dryers modified can continue to use them safely.

My product has been modified do I now need to have this replaced?

Already modified machines aren't being recalled as the government has found the fix to be effective and that risks to consumers are low.

Why has the guidance changed again?

The advice to contact Whirlpool if you have an affected product remains unchanged. However, the extended recall programme that has been announced will offer consumers several options that include replacement, deeply discounted exchange as well as flexible free of charge in home modification that has been available since 2015.

How should I maintain my appliances?

All consumers should always follow manufacturers’ instructions, including thoroughly and regularly clearing out the lint tray of tumble dryers. Consumers should always be vigilant and register appliances at Register My Appliance to ensure they receive updates on product modifications and recalls. 

Which tumble dryers are affected?

The only potentially affected products that have been sold by JL are Hotpoint and Indesit branded vented or condenser tumble driers, up until 2015. If you are unsure about your Indesit /Hotpoint tumble drier, contact Whirlpool as stated above.

The above don’t cover my query

Contact Whirlpool immediately on: 0800 151 0905

John Lewis & Partners Lars Office Chair - grey fabric - 11 June

Lars office chair

John Lewis & Partners Lars Office Chair - grey fabric

Stock numbers: 81630402

The safety of our customers is very important to us, so as a precaution, we're recalling the following product as we have identified that this product does not comply with the UK Furniture and Furnishings (Fire) (Safety) Regulations.

This product poses a greater risk than a fully compliant product in the event of a fire. In everyday use, the item poses a low risk as long as normal sensible precautions for fire safety are taken.

If you have bought this item since 1 February 2018 from a John Lewis & Partners shop or johnlewis.com, please stop using it, and return it to your nearest shop as soon as possible for a full refund.

To arrange for the item to be collected and refunded, please contact us on 01698 545 072  For further information visit johnlewis.com/recalls

We’re sorry for any inconvenience or disappointment this product recall may cause you.

11 June 2019

 

 

ICANDY ORANGE PUSHCHAIRS - 16 MAY 2019

iCandy Orange Pushchairs

Stock numbers: 31422701/02/03/11/12/13/14

The safety of our customers is very important to us, so we're advising you that iCandy has issued a safety notice for a small number of iCandy Orange pushchairs that have bumper bars which are missing a plastic cap.

These products were sold between 1 February 2017 - 28 February 2019.

The missing cap exposes a small hole which may present a possible finger entrapment hazard. The hole is visible at the base of the hinge mechanism and is only accessible when the bumper bar has been removed and levered back on one side. The bumper bar should have a cap on both ends and this issue could affect both or either end of the bar.


The bumper bar should have a cap on both ends and this issue could affect one or both caps or either end of the bar.

Please check your product by removing and assessing both sides of the bumper bar. If one or both caps are missing, you'll need a replacement bumper. This can be ordered through www.icandyworld.com (opens in a new window; please note we can't be responsible for the content of external websites) or by telephone: 01767 604400 and select Option 1. 

We’re sorry for any inconvenience or disappointment this may have caused you.

16 May 2019

MINO DINING CHAIRS & MINO BAR STOOLS - 4 MARCH 2019

Mino dining chairs

Mino Dining Chairs & Bar Stools

Stock numbers: 836 48705 836 48704 836 75701 836 75702 (light grey with oak, and graphite with walnut).

The safety of our customers is very important to us, so as a precaution we're recalling these products as we have identified that they do not comply with the
UK Furniture and Furnishings (Fire Safety) Regulations.

These products pose a greater risk than a fully-compliant product in the event of a fire. In everyday use, the items pose a low risk as long as you take normal sensible precautions for fire safety.

If you have bought one of these items since 1 May 2017 from a John Lewis & Partners shop or johnlewis.com, please stop using it, and return it to your nearest shop as soon as possible for a full refund.

To arrange for the item to be collected and refunded, please call us on 01698 545 072 Monday - Friday 8am - 8pm, Saturday 8am - 6.30pm or Sunday 10am - 6pm

We’re sorry for any inconvenience or disappointment this product recall may cause you.

4 March 2019

 

LYME BAY WINERY MINI GIFT PACK, 7x 5cl, 19 OCTOBER 2018

Lyme Bay Winery Mini Gift Pack

Lyme Bay Winery Wine Mini Gift Pack, 7x 5cl

Stock number: 78454101 

This product was sold in John Lewis & Partners shops, on johnlewis.com and in Waitrose & Partners Food & Home shops.
The supplier is recalling this product due to potential safety concerns. If you purchased this product after 23 September 2018, please stop using it immediately, and return it to your nearest John Lewis & Partners shop or Waitrose & Partners Food & Home as soon as possible for a full refund, or to exchange for an alternative product if you prefer.
For further information visit please contact the supplier Lyme Bay Winery on 01297 551 355 or office@lymebaywinery.co.uk We’re sorry for any inconvenience or disappointment this product recall may cause you.

19 October 2018

JOULES - WINNIE OWL L/S TOP, JOULES BABY BARNEY BEAR JUMPER - 16 OCTOBER 2018

Lyme Bay Winery Mini Gift Pack

Joules - Baby Winnie Owl L/S Top and Baby Barney Bear Jumper 

Stock numbers: 21042501, 21055501

These products were sold from 30 July 2018 in John Lewis & Partners shops and on johnlewis.com.Joules is recalling these products as there is a risk of the pom detatching, causing a risk to child safety. 
Please stop using the product immediately, and return it to your nearest John Lewis & Partners shop as soon as possible for a full refund, or to exchange it for an alternative product if you prefer.
We’re sorry for any inconvenience or disappointment this product recall may cause you.


16 October 2018

MINT VELVET - VIOLET BLACK SUEDE & VIOLET STONE LEATHER BOOT - 11 OCTOBER 2018

MINT VELVET - VIOLET BLACK SUEDE  & VIOLET STONE LEATHER BOOT

Mint Velvet - Violet Black Suede & Violet Stone Leather Boot

Stock numbers: 12623821, 12623822, 12623823, 12623824, 12623825, 12623832, 12623833, 12623834, 12623835, 12623836, 12623837


These products were sold from 29 August 2018 in John Lewis & Partners shops and on johnlewis.com.

Mint Velvet is recalling these products as there is a risk to customer safety due to potential issues with the heel attachment on this product style.
Please stop using the product immediately, and return it to your nearest John Lewis & Partners shop as soon as possible for a full refund, or to exchange it for an alternative product if you prefer.

For further information call Mint Velvet customer care on: 0345 456 2200 or alternatively email customercare@mintvelvet.co.uk
We’re sorry for any inconvenience or disappointment this product recall may cause you.

11 October 2018

HAPPY JACKSON CONGRATULATIONS & HAPPY BIRTHDAY PRODUCTS - 1 OCTOBER 2018

Lyme Bay Winery Mini Gift Pack

John Lewis & Partners

stock numbers: 770 99109,  770 99110 

These products were in John Lewis & Partners, Waitrose & Partners Food & Home shops and on johnlewis.com.

Batch codes details of the affected products are: Congratulations (770 99109): Best before: 05/12/2018 (Batch code: L7339A3) Birthday (770 99109): Best before: 17/10/2018 (Batch code: L7290A3) Best before: 05/12/2018 (Batch code: L7339A3)  
The supplier is recalling these products due to due to natural pistachio flavouring not being declared as an allergen in the ingredients in certain batches.
If you have purchased any of the products mentioned above and you have an allergy to pistachio, do not consume them, and return them to your nearest John Lewis & Partners shop or Waitrose & Partners Food & Home as soon as possible for a full refund.

For further information call 01964 508080  or email: choc@cremedor.co.uk
We’re sorry for any inconvenience or disappointment this product recall may cause you.

1 October 2018

GOOBANDS GLITTOGOO GP075 - 17 APRIL 2018

John Lewis

stock number: 751 05405

This product was sold from November 2017 in John Lewis shops.

Batch codes affected are GP075 batches 3 and 4. The batch code details can be found on the back of the product above the barcode.

The supplier Keycraft is recalling this product as they have found the levels of Boron are higher than the permitted levels. Please stop using it immediately, and return it to your nearest John Lewis shop as soon as possible for a full refund.

For further information please contact the supplier Keycraft on 01779 478078 or sales@keycraftglobal.com
We’re very sorry for any inconvenience or disappointment this product notice may cause you.

17 April 2018

iCANDY PEACH PUSHCHAIRS & ACCESSORIES 2016 - 6 APRIL 2018

iCANDY PEACH PUSHCHAIRS & ACCESSORIES 2016 - 6 APRIL 2018

Stock numbers: 314 21002/3/4/5/6/7/8/9, 314 24102, 314 21041 (pushchairs);Peach Converter seats in Truffle, Black Magic, Claret, Olive, Butterscotch, and the Peach All-Terrain Pace model (special order)

The safety of our customers is very important to us, so we're advising you that iCandy has issued a safety notice for iCandy Peach 2016 models and Peach Designer Collection Midnight Edition.As part of iCandy's ongoing monitoring programme, they have identified a very small number of iCandy buckles that have broken in use. This relates specifically to the Peach 2016 model (batch E10799 to batch E10910) and the Peach Designer Collection Midnight Edition. As a precaution iCandy is offering a free replacement buckle to any customers who own an iCandy Peach 2016 model (batch E10799 to batch E10910) and the Peach Designer Collection Midnight Edition. 

If you're affected by this, please visit the home page of www.icandyworld.com (opens in a new window; please note we can't be responsible for the content of external websites) and apply for a replacement buckle under section 'Product Safety'  We’re very sorry for any inconvenience or disappointment this product notice may cause you.

6 April 2018

Britax Römer DUALFIX - 23 March 2018

Britax Römer DUALFIX - 23 March 2018

Stock number: 31550901

This  product was sold between 3 November 2017 and 22 March 2018 from John Lewis or johnlewis.com. The supplier is recalling this product due to a potential safety issue with a component in these seats.

Please stop using it immediately and check to see if your product affected via https://www.dualfix-check.com If your product is affected, please contact the supplier via the website, or email dualfixcheck@britax.com to arrange for the item to be returned and for an exchange.
For further information visit https://www.dualfix-check.com We’re sorry for any inconvenience or disappointment this product recall may cause you.

23 March 2018

UPPAbaby RumbleSeat - 14 March 2018

Rumble Seat recall

Stock numbers:  31521805 Denny, 31521241 Ella, 31521806 Georgie, 31521242 Jake, 31521243 Lindsey, 31521244 Maya, 31521245 Pascal, 31521246 Samantha
31521807 Taylor

The safety of our customers is very important to us; therefore we'd like to advise you that UPPAbaby has issued a notice for RumbleSeats that were manufactured between September 2014 and November 2016.

Despite passing all tests and meeting all standards, UPPAbaby has received reports about RumbleSeat adapters detaching from strollers that were sold prior to 2017.
As a precaution UPPAbaby is offering a free replacement adapter to any customer who owns a RumbleSeat, manufactured between September 2014 and November 2016, with the new 2017 RumbleSeat adapter.

If you have bought one of these items prior to 2017, please visit the UPPAbaby  home page and apply for a replacement adapter under section 'Product Update'.

We’re very sorry for any inconvenience or disappointment this product notice may cause you.

14 March 2018

Philips thermometer - 16 February 2018

Britax Römer DUALFIX - 23 March 2018

Stock number: 31302610


The safety of our customers is very important to us, so as a precaution the supplier has issued a safety notice for this product as there is a risk that the measurements may be inaccurate and risk delaying treatment.

For further information you can also contact Philips on 020 7949 0240 or via www.philips.com/support

Otherwise you can return it to your nearest John Lewis & Partners shop as soon as possible for a full refund,  or to exchange it for an alternative product if you prefer.

We're very sorry for any inconvenience or disappointment this product recall may cause you.

16 February 2018

West Elm Jensen dining table - 23 February 2018

West Elm Jensen table

Stock number: 83608401

The safety of our customers is very important to us, so as a precaution the supplier is recalling the West Elm Jensen dining table following a small number of incidents where the glass top has shattered unexpectedly.

If you have bought this item between 15 August 2015 and 11 September 2017 from John Lewis or johnlewis.com, please stop using it, and contact Customer Services on 0345 600 2389 as soon as possible to arrange for the glass top to be collected and a replacement to be delivered, or a full refund.

For further information, please visit the West Elm website.

We’re very sorry for any inconvenience or disappointment this product recall may cause you.

23 February 2018

KitchenAid 1.7 Litre Electric Kettle - 23 February 2018

KitchenAid 1.7 Litre Electric Kettle

Stock numbers: 85556815, 85556814, 85556813, 85556816


The safety of our customers is very important to us, so as a precaution the supplier is recalling KitchenAid 1.7 Litre Electric Kettle as there is a risk the handle of the kettle can, in rare circumstances, separate from the upper attachment points to the kettle’s body and become unstable.
If you have bought one of these since 1st January 2013 from John Lewis or johnlewis.com, please stop using it, and return it to your nearest John Lewis shop as soon as possible for a full refund, or to exchange it for an alternative product if you prefer.
For further information visit http://www.repair.whirlpool.com/ or contact KitchenAid at the 0800 552 27777 or 0800 381 04026 from 9am to 6pm, Monday - Friday.


We’re very sorry for any inconvenience or disappointment this product recall may cause you.

23 February 2018

Hotpoint/Indesit fridge freezer - 16 January 2018

Model numbers: FF175BP/FF175GB
Manufactured March 2006 - July 2009


As part of the Grenfell Tower enquiry, the Metropolitan Police said on Friday 23 June 2017 that the fire may have started in a Hotpoint fridge, model number FF175BP. Hotpoint is treating this matter with the utmost urgency and is fully co-operating with the Government and emergency services as the circumstances of the fire are being investigated.
If you are unsure about your fridge freezer model , or you believe that you may own a Hotpoint fridge freezer model number FF175BP or FF175BG (a colour variant of the BP model), we advise you to call the Hotpoint freephone hotline on 0800 316 3826 or visit hotpointservice.co.uk/fridgefreezer so that Hotpoint can register your details and contact you with further information as it becomes available.

We offer our sincere condolences to those affected by the tragic fire at Grenfell Tower on 14 June 2017.

16 January 2018

Archive 2017

Kikki K Copper scented candle - 28 March 2017

John Lewis stock number: 76582917

The safety of our customers is very important to us, so as a precaution we’re recalling the Kikki K Copper scented candle. This is because there is a risk the glass container may overheat or shatter if allowed to burn to the base, so the supplier has requested the recall. 

If you've bought one of these items since April 2016 from a John Lewis shop or johnlewis.com, please stop using it, and return it to your nearest John Lewis shop or Waitrose Food & Home as soon as possible for a full refund, or to your nearest Kikki K store.

For further information you can visit www.kikki-k.com, email info@kikki-k.com
or call their UK team on 0782 5784 503.

Beko condenser tumble dryer - 18 May 2017

John Lewis stock number: 88912501

As a precautionary measure, Beko plc is initiating a voluntary repair programme for 8kg and 9kg Beko condenser tumble dryers manufactured between May and October 2012. Beko has identified a production batch fitted with a faulty component supplied by a third party. In rare circumstances, the component could fail and overheat with a potential risk of fire.

If you bought one of these tumble dryers between May 2012 and May 2013:

Go to www.beko.co.uk/dryerrepair to check to see if the serial number of your appliance is affected. If it is one of the affected models, please stop using the appliance until it has been checked

Complete the online registration form to arrange a free visit by a Beko engineer to check your product and modify if needed.

You can also call 0800 917 2018. 8am to 8pm Monday to Friday, 9am - 5pm Saturday or Sunday

We’re very sorry for any inconvenience this causes you, and we’re working with Beko to resolve the problem as quickly as possible.

Little Live Pets toys - 28 February 2017

The safety of our customers is very important to us, so as a precaution on behalf of Character Options Ltd we’re recalling the following products:

John Lewis stock numbers:
75170103 Lil Pet Frog
75170104 Lil Pet Frog Lily Pad

This is because the manufacturer has discovered a design defect that presents a potential safety issue if the batteries are removed. If you've bought one of these items, please stop using it. Although there is minimal risk of injury, please don’t open the frog’s battery compartment or remove the battery.

To return the product and receive a free replacement, please call the supplier's recall helpline: 0161 633 9808 (UK) 8.30am - 5pm, Monday to Friday. +44 161 633 9808 (ROI)

or visit www.recall.moosetoys.com for information regarding the return or disposal of the product.

We’re very sorry for any inconvenience or disappointment this product recall causes.

Fat Face Cowes overhead sweat top - 23 February 2017

This Fat Face womens top was sold via johnlewis.com, and we have emailed any customers identified as having purchased it.

John Lewis stock numbers: 21116881-87 Ivory

If you haven't received an email, please be aware that the manufacturer has ideintified a potential flammability risk if the garment comes into contact with a naked flame.

The safety of our customers is of paramount importance, so on behalf of Fat Face we’re asking you to return the product to your nearest Fat Face or John Lewis shop for a full refund. If you’re unable to return it to a shop, there are other methods of return - find out more here.

We’re very sorry for any inconvenience or disappointment this product recall causes. 

Fat Face Yarmouth textured zip-through knitted top - 23 February 2017

This Fat Face womens top was sold via johnlewis.com, and we have emailed any customers identified as having purchased it.

John Lewis stock numbers:
21116851-57 Ivory
21110721-27 Rose Mist
21110731-37 Ocean surf
21111091-97 Lilac ice

If you haven't received an email, please be aware that the manufacturer has ideintified a potential flammability risk if the garment comes into contact with a naked flame.

The safety of our customers is of paramount importance, so on behalf of Fat Face we’re asking you to return the product to your nearest Fat Face or John Lewis shop for a full refund. If you’re unable to return it to a shop, there are other methods of return - find out more here.

We’re very sorry for any inconvenience or disappointment this product recall causes. 

Hotpoint / Indesit condenser and vented tumble dryers - 23 February 2017

Manufactured between April 2004 and September 2015

The manufacturer has identified a potential safety concern with these tumble dryers, where in some rare cases excess fluff can come into contact with the heating element and present a fire risk.

If you have one of these tumble dryers, please stop using it and unplug it from the power supply. Check your model number on this website: http://safety.hotpoint.eu or http://safety.indesit.eu, or contact Indesit on 0800 151 0905 for next steps should your model need corrective action.

We're sorry for any inconvenience this causes.

Cookies on JohnLewis.com

We use cookies on our websites. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies, please see our cookies policy.

close