Getting around our site

We're committed to making accessible to all users, including  shoppers with access needs, and we're continually working to improve it.


Our long-term goal is to be able to conform to a level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. These guidelines explain how we aim to make our web content more accessible for people with disabilities.

Our site is built using HTML5 and displays correctly in current browsers. Using standards compliant with HTML/CSS coding means any future browsers will also display it correctly.

We're continually working towards bringing all areas of the site up to the same level of overall web accessibility. In the meantime, should you experience any difficulty in accessing, please don't hesitate to contact us.


Modern browsers can magnify websites instantly, keeping the design intact but assisting legibility for visually-impaired users. This feature is supported on the following web browsers:

  • Microsoft Internet Explorer 7+
  • Mozilla Firefox 3+
  • Apple Safari 4+
  • Google Chrome 2.0+


Background and foreground colours have been chosen to provide a high degree of contrast to maximise visibility. These colours are controlled within the cascading style sheets, which may be overridden by altering the user's browser settings.

Tabbed content

Some areas of our site now use tabbed containers to allow you to select the information you want to read and stop the page from looking overcrowded. All the available content is read out by screen readers when the page is loaded.

JavaScript and Flash

You can browse the site if you don't have JavaScript enabled on your computer, but you will need it in order to make a purchase. Please enable JavaScript in your browser, then refresh your browser to continue. Alternatively, please call 03456 049 049 to order by phone. Where we do use flash, we provide an HTML fallback that's as true as possible to the original design.


We try to ensure that forms are completed and coded correctly, so that assistive technologies can read out the content in a logical and appropriate way.

Adobe PDF files

Some additional information is available on our website in the form of Adobe PDF files. Clicking on a link to these files will open a new browser window. We're working to make our most important documents fully accessible.

For more information about reading these files with assistive technology, please visit

Alternatively you can use Adobe's online tools to convert PDF files to HTML.

Our updated website

We introduced a new responsive website in spring 2018. We’re still working on certain areas of the site, so this means some features aren’t quite ready yet. If you'd like to add items to a Wish List for example, please download our app