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Shop information

Shop contact information

Go to our shop information pages for contact numbers and opening times.

Frequently asked questions

For a quick answer to your question, please see the most frequently asked questions by our customers

FAQs
Guarantees and Added Care

Guarantee queries

Find out more about our guarantees.

Added Care queries

Find out more about Added Care, our Accidental Damage insurance

International

Find out all you need to know about international delivery

or call us with your query 7am – 11pm, 7 days a week

+44 1698 54 51 32

You can find a selection of our homewares in a number of outlets outside the UK.

Complaints

Complaint handling and dispute resolution process

We hope that you're pleased with any purchase you've made or service you've received from us. However, if there's something you're not happy with, please get in touch with the relevant team so that we can try to put matters right.

In the first instance, if you're in one of our shops, speak to a manager, or call or email the shop as soon as possible.

If you're still not happy with our response, contact us using one of these options. If you call us, we'll try to sort out your complaint while you're on the phone. If this isn't possible, the advisor will agree a course of action with you.

johnlewis.com

03456 100 359

7am – 11pm, 7 days a week

Customer Relations Department
johnlewis.com
Selectapost 57,
Sheffield S97 3GL

for problems or queries with your purchase or service from johnlewis.com.

Our shops

03456 100 367

Monday – Friday, 8am – 9pm
Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm

Customer Relations Department
John Lewis & Partners
PO Box 3586
Glasgow G73 9DW

for problems or queries with your purchase or service from one of our shops.

Technical support

03456 100 368

Monday – Friday, 9am – 9pm
Saturday, 9am – 8pm
Sundays & Bank Holiday

Customer Relations Department
John Lewis & Partners
PO Box 729
Exeter, EX1 9QZ

for problems or queries with an electrical or technology product you've bought from us.

Complaint handling and dispute resolution process

If you've contacted us and you feel that we haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:

Head_of_Customer_Service@johnlewis.co.uk

Head of Customer Service
John Lewis & Partners 
171 Victoria Street
London
SW1E 5NN

Personal injury claims

If you have suffered any kind of accident resulting in injury in the course of business with us, please call us in the first instance to discuss your experience.

If you've already spoken to us, but aren't satisfied with our response, then you may wish to seek professional advice on how to proceed.

Your professional advisor should visit www.claimsportal.org.uk

Alternative Dispute Resolution

If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link.

Help with any other queries

Online queries

03456 049 049

7am – 11pm, 7 days a week

Shop queries

Contact your nearest John Lewis & Partners shop

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