Contact us

Other areas

Website feedback survey

Take a short survey to review our website. Your feedback will help us to improve your experience when you visit us online.

Review our website
Price match help

Price match request

You can submit a price match request online. Find out more about our price match policy.

Request a price match
Shop information

Shop contact information

Go to our shop information pages for contact numbers and opening times.

Frequently asked questions

For a quick answer to your question, please see the most frequently asked questions by our customers

FAQs
Guarantees and Protect Plus

Guarantee queries

Find out more about our guarantees.

Protect Plus queries

Find out more about Protect Plus, our Accidental Damage insurance

International

Find out all you need to know about international delivery

or call us with your query 8am – 9pm, 7 days a week

+44 1698 54 51 32

You can find a selection of our homewares in a number of outlets outside the UK.

Complaints

Complaint handling and dispute resolution process

We hope that you're pleased with any purchase you've made or service you've received from us. However, if there's something you're not happy with, please get in touch with the relevant team so that we can try to put matters right.

Problems or queries with your purchase or service?

johnlewis.com

Call us on 03456 050 144

8am – 9pm, 7 days a week

Our shops

Call us on 03456 100 367

Monday – Friday, 8am – 9pm
Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm

Escalated Complaints Process

If you've contacted us and you feel that we haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service Team:

Email: Head_of_Customer_Service@johnlewis.co.uk

Write: Head of Customer Service, John Lewis & Partners, 171 Victoria Street, London, SW1E 5NN

Alternative Dispute Resolution

If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link.

Help with any other queries

Online queries

03456 080 675

8am – 9pm, 7 days a week

Shop queries

Contact your nearest John Lewis & Partners shop

Personal injury claims

If you have suffered any kind of accident resulting in injury in the course of business with us, please call us in the first instance to discuss your experience.

If you've already spoken to us, but aren't satisfied with our response, then you may wish to seek professional advice on how to proceed.

Your professional advisor should visit www.claimsportal.org.uk

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