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Price match help
Shop contact information
Go to our shop information pages for contact numbers and opening times.
Frequently asked questions
For a quick answer to your question, please see the most frequently asked questions by our customersFAQs
Guarantees and Protect Plus
Complaint handling and dispute resolution process
We hope that you're pleased with any purchase you've made or service you've received from us. However, if there's something you're not happy with, please get in touch with the relevant team so that we can try to put matters right.
Escalated Complaints Process
If you've contacted us and you feel that we haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service Team:
Write: Head of Customer Service, John Lewis & Partners, 171 Victoria Street, London, SW1E 5NN
Alternative Dispute Resolution
If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link.
Help with any other queries
Online queries03456 080 675
8am – 9pm, 7 days a week
Contact your nearest John Lewis & Partners shop
Personal injury claims
If you have suffered any kind of accident resulting in injury in the course of business with us, please call us in the first instance to discuss your experience.
If you've already spoken to us, but aren't satisfied with our response, then you may wish to seek professional advice on how to proceed.
Your professional advisor should visit www.claimsportal.org.uk
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