Contact us
If your query is about your order, you can check your order status here.
If you're experiencing difficulties placing an order, please email us with details of the problem, or call us and we'll try to resolve it as quickly as possible.
03456 049 049
(UK)
+44 (0)1698 54 54 54
(International)
7am - midnight, 7 days a week
(Call charges vary according to service provider)
Email us
Complete our online form to send an email to our Customer Service team.
Select johnlewis.com or the appropriate shop from the dropdown menu. If it's a website query, it's really helpful if you copy and paste any relevant links into your email.
We aim to respond within 24 hours of receiving your email.
John Lewis technical support line
For after sales queries on an electrical or technology product:
Call 03301 230 106
Monday - Friday 8am - 9pm
Saturdays 8am - 8pm
Sundays 10am - 6pm
(Call charges vary according to service provider)
Please have your model number available.
You can also email technicalsupport@johnlewis.com
Write to us
Customer Services
johnlewis.com
Selectapost 57
Sheffield
S97 3GL
Fax no: 03456 049 050
(Call charges vary according to service provider)
Contacting our shops
For any questions about a purchase you've made in one of our shops, please contact your nearest John Lewis.
If you have any cause for comment or complaint whilst you're visiting a John Lewis shop, please speak to one of our Partners there and then so that we can resolve matters as quickly as possible.
If you'd prefer to email the shop with a complaint, comment, or any kind of enquiry, please use this online form.
my John Lewis
For any queries concerning your my John Lewis card:
Call 03456 100 312
Monday - Friday 8am - 9pm
Saturdays 8am - 8pm
Sundays 9am - 6pm
(Call charges vary according to service provider)
Gift List
You can email us at giftlist @johnlewis.co.uk, or call our Guest line on
0345 602 5323
Monday - Friday 8am - 8pm
Saturdays 8am - 6.30pm
Sundays 10am - 5pm
(Call charges vary according to service provider)
Partnership Card
Call our Partnership Card services on
0345 300 3833
24 hours a day, 7 days a week. (Call charges may vary)
Textphone (for the hard of hearing) 0121 265 3051 24 hours a day, 7 days a week.