CONTACT US
There are a number of ways you can get in touch with us. You'll find relevant phone numbers and live chat links below, but before you go to the trouble of contacting us, you may also find the answer to your enquiry via the links provided.
Before you call us, see if any of these quick links help
Obtain a shop purchase receipt (my John Lewis members only)
Ways to contact us
Product & stock information
Online stock and product information
7am – 11pm, 7 days a week
In-store stock and product information
Find out more from your nearest shop.
Monday – Friday, 8am – 9pm
Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm
Price match help
For online purchases
7am – 11pm, 7 days a week
For in-store purchases
Visit your local shop if you've already made your purchase.
Monday – Friday, 8am – 9pm
Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm
Placing or amending an order
Monday – Friday, 8am – 9pm
Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm
Delivery queries
Monday – Friday, 8am – 9pm
Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm
Problems with a product you've purchased
Electricals & Technology
including kitchen appliances, TVs, laptops, tablets
Monday – Friday, 9am – 9pm
Saturday, 9am – 8pm
Sundays & Bank Holidays, 10am – 6pm
Any other products
Online orders
7am – 11pm, 7 days a week
In-store orders
Find out more from your nearest shop
Monday – Friday, 9am – 9pm
Saturday, 9am – 8pm
Sundays & Bank Holidays, 10am – 6pm
Returns & refunds queries
Monday – Friday, 8am – 9pm
Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm
Guarantees & Added Care questions
Guarantee queries
Find out more about our guarantees.
Added Care queries
Find out more about Added Care, our Accidental Damage insurance
Monday – Friday, 8am – 9pm
Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm
Shop information
Frequently Asked Questions
For a quick answer to your question, please see the most frequently asked questions by our customers
Other Areas
my John Lewis
my John Lewis is more than just a membership card. It helps you get the most from shopping with us by giving you rewards and treats throughout the year, as well as exclusive invitations and previews.
Gift list
Gift List offers a service for your friends and family to buy gifts for weddings and other special occasions.
John Lewis Finance
We offer a range of financial products from Home Insurance to Foreign Currency and our credit card, the Partnership Card.
International
or call us with your query 7am – 11pm, 7 days a week
You can find a selection of our homewares in a number of outlets outside the UK. Find out more here.
Help with any other queries
Email us
Complete our online form to send an email to our Customer Service team.
Select johnlewis.com or choose a shop from the dropdown menu. If it's a website query, it's really helpful if you copy and paste any relevant links or a screenshot into your email.
We aim to respond within 24 hours of receiving your email.
How to make a complaint
Complaints process
Complaint handling and dispute resolution process
We hope that you're pleased with any purchase you've made or service you've received from us. However, if there's something you're not happy with, please get in touch with the relevant team so that we can try to put matters right.
In the first instance, if you're in one of our shops, speak to a manager, or call or email the shop as soon as possible.
If you're still not happy with our response, contact us using one of these options. If you call us, we'll try to sort out your complaint while you're on the phone. If this isn't possible, the advisor will agree a course of action with you.
johnlewis.com
7am – 11pm, 7 days a week
Customer Relations Department
johnlewis.com
Selectapost 57
Sheffield S97 3GL
for problems or queries with your purchase or service from johnlewis.com.
Our shops
Monday – Friday, 8am – 9pm
Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm
Customer Relations Department
John Lewis & Partners
PO Box 3586
Glasgow G73 9DW
for problems or queries with your purchase or service from one of our shops.
Technical support
Monday – Friday, 9am – 9pm
Saturday, 9am – 8pm
Sundays & Bank Holiday
Customer Relations Department
John Lewis & Partners
PO Box 729
Exeter, EX1 9QZ
for problems or queries with an electrical or technology product you've bought from us.
Escalating a complaint
If you've contacted us and you feel that we haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:
Head_of_Customer_Service@johnlewis.co.uk
Head of Customer Service
John Lewis & Partners
171 Victoria Street
London
SW1E 5NN
Personal injury claims
If you have suffered any kind of accident resulting in injury in the course of business with us, please call us in the first instance to discuss your experience.
If you've already spoken to us, but aren't satisfied with our response, then you may wish to seek professional advice on how to proceed. Your professional advisor should visit www.claimsportal.org.uk
Alternative Dispute Resolution
If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link.