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CONTACT US

There are a number of ways you can get in touch with us. You'll find relevant phone numbers and live chat links below, but before you go to the trouble of contacting us, you may also find the answer to your enquiry via the links provided.

Ways to contact us

Product & stock information

Online stock and product information

7am – 11pm, 7 days a week

In-store stock and product information

Find out more from your nearest shop.

Monday – Friday, 8am – 9pm
 Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm

Price match help

For online purchases

 7am – 11pm, 7 days a week

For in-store purchases

Visit your local shop if you've already made your purchase.

Monday – Friday, 8am – 9pm
 Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm

Placing or amending an order

Online orders

7am – 11pm, 7 days a week

Orders placed in store

Find out more from your local shop

Monday – Friday, 8am – 9pm
 Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm

Delivery queries

Online orders

 7am – 11pm, 7 days a week

Orders placed in store

Find out more from your local shop

Monday – Friday, 8am – 9pm
 Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm

Problems with a product you've purchased

Electricals & Technology
including kitchen appliances, TVs, laptops, tablets

Monday – Friday, 9am – 9pm
 Saturday, 9am – 8pm
Sundays & Bank Holidays, 10am – 6pm

Any other products

Online orders

7am – 11pm, 7 days a week

In-store orders

Find out more from your nearest shop

Monday – Friday, 9am – 9pm
 Saturday, 9am – 8pm
Sundays & Bank Holidays, 10am – 6pm

Returns & refunds queries

Online orders

7am – 11pm, 7 days a week

In-store orders

Find out more from your local shop

Returning a product

Find out how to make a return.

Refund policy

Read about our refund policy

Monday – Friday, 8am – 9pm
 Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm

Guarantees & Added Care questions

Guarantee queries

Find out more about our guarantees.

Added Care queries

Find out more about Added Care, our Accidental Damage insurance

Monday – Friday, 8am – 9pm
 Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm

Shop information

Shop contact information

Go to our shop information pages for contact numbers and opening times.

Frequently Asked Questions

For a quick answer to your question, please see the most frequently asked questions by our customers

Other Areas

my John Lewis

my John Lewis is more than just a membership card. It helps you get the most from shopping with us by giving you rewards and treats throughout the year, as well as exclusive invitations and previews.

Find out about my John Lewis

Gift list

Gift List offers a service for your friends and family to buy gifts for weddings and other special occasions. 

Find out more

John Lewis Finance

We offer a range of financial products from Home Insurance to Foreign Currency and our credit card, the Partnership Card.

Find out more

International

or call us with your query 7am – 11pm, 7 days a week

You can find a selection of our homewares in a number of outlets outside the UK. Find out more here.

Help with any other queries

Online queries

 7am – 11pm, 7 days a week

Shop queries

Contact your nearest John Lewis & Partners shop

Email us

Complete our online form to send an email to our Customer Service team.

Select johnlewis.com or choose a shop from the dropdown menu. If it's a website query, it's really helpful if you copy and paste any relevant links or a screenshot into your email.

We aim to respond within 24 hours of receiving your email.

How to make a complaint

Complaints process

Complaint handling and dispute resolution process

We hope that you're pleased with any purchase you've made or service you've received from us. However, if there's something you're not happy with, please get in touch with the relevant team so that we can try to put matters right.

In the first instance, if you're in one of our shops, speak to a manager, or call or email the shop as soon as possible.

If you're still not happy with our response, contact us using one of these options. If you call us, we'll try to sort out your complaint while you're on the phone. If this isn't possible, the advisor will agree a course of action with you.

johnlewis.com

 7am – 11pm, 7 days a week

Email us

Customer Relations Department
johnlewis.com
Selectapost 57
Sheffield S97 3GL

for problems or queries with your purchase or service from johnlewis.com.

Our shops

Monday – Friday, 8am – 9pm
Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm

Email us

Customer Relations Department
John Lewis & Partners
PO Box 3586
Glasgow G73 9DW

for problems or queries with your purchase or service from one of our shops.

Technical support

Monday – Friday, 9am – 9pm
Saturday, 9am – 8pm
Sundays & Bank Holiday    

Email us

Customer Relations Department
John Lewis & Partners
PO Box 729
Exeter, EX1 9QZ

for problems or queries with an electrical or technology product you've bought from us.

Escalating a complaint

If you've contacted us and you feel that we haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:

Head_of_Customer_Service@johnlewis.co.uk

Head of Customer Service
John Lewis & Partners 
171 Victoria Street
London
SW1E 5NN

Personal injury claims

If you have suffered any kind of accident resulting in injury in the course of business with us, please call us in the first instance to discuss your experience.

If you've already spoken to us, but aren't satisfied with our response, then you may wish to seek professional advice on how to proceed. Your professional advisor should visit www.claimsportal.org.uk

Alternative Dispute Resolution

If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link.