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Shop information
Shop contact information
Go to our shop information pages for contact numbers and opening times.
Frequently asked questions
For a quick answer to your question, please see the most frequently asked questions by our customers
FAQsGuarantees and Added Care
Guarantee queries
Find out more about our guarantees.
Added Care queries
Find out more about Added Care, our Accidental Damage insurance
International
Find out all you need to know about international delivery
or call us with your query 7am – 11pm, 7 days a week
+44 1698 54 51 32You can find a selection of our homewares in a number of outlets outside the UK.
Complaints
Complaint handling and dispute resolution process
We hope that you're pleased with any purchase you've made or service you've received from us. However, if there's something you're not happy with, please get in touch with the relevant team so that we can try to put matters right.
In the first instance, if you're in one of our shops, speak to a manager, or call or email the shop as soon as possible.
If you're still not happy with our response, contact us using one of these options. If you call us, we'll try to sort out your complaint while you're on the phone. If this isn't possible, the advisor will agree a course of action with you.
johnlewis.com
03456 100 3597am – 11pm, 7 days a week
Customer Relations Department
johnlewis.com
Selectapost 57,
Sheffield S97 3GL
for problems or queries with your purchase or service from johnlewis.com.
Our shops
03456 100 367Monday – Friday, 8am – 9pm
Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm
Customer Relations Department
John Lewis & Partners
PO Box 3586
Glasgow G73 9DW
for problems or queries with your purchase or service from one of our shops.
Technical support
03456 100 368Monday – Friday, 9am – 9pm
Saturday, 9am – 8pm
Sundays & Bank Holiday
Customer Relations Department
John Lewis & Partners
PO Box 729
Exeter, EX1 9QZ
for problems or queries with an electrical or technology product you've bought from us.
Complaint handling and dispute resolution process
If you've contacted us and you feel that we haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:
Head_of_Customer_Service@johnlewis.co.uk
Head of Customer Service
John Lewis & Partners
171 Victoria Street
London
SW1E 5NN
Personal injury claims
If you have suffered any kind of accident resulting in injury in the course of business with us, please call us in the first instance to discuss your experience.
If you've already spoken to us, but aren't satisfied with our response, then you may wish to seek professional advice on how to proceed.
Your professional advisor should visit www.claimsportal.org.uk
Alternative Dispute Resolution
If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the Online Dispute Resolution platform by following this link.
Help with any other queries
Shop queries
Contact your nearest John Lewis & Partners shop
