Contact us
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Other areas
Website feedback survey
Take a short survey to review our website. Your feedback will help us to improve your experience when you visit us online.
Review our websitePrice match help
Price match request
You can submit a price match request online. Find out more about our price match policy.
Request a price matchShop information
Shop contact information
Go to our shop information pages for contact numbers and opening times.
Frequently asked questions
For a quick answer to your question, please see the most frequently asked questions by our customers
FAQsGuarantees and Protect Plus
Guarantee queries
Find out more about our guarantees.
Protect Plus queries
Find out more about Protect Plus, our Accidental Damage insurance
International
Find out all you need to know about international delivery
or call us with your query 8am – 9pm, 7 days a week
+44 1698 54 51 32You can find a selection of our homewares in a number of outlets outside the UK.
Complaints
Complaint handling and dispute resolution process
We hope that you're pleased with any purchase you've made or service you've received from us. However, if there's something you're not happy with, please get in touch with the relevant team so that we can try to put matters right.
Our shops
Call us on 03456 100 367
Monday – Friday, 8am – 9pm
Saturday, 8am – 8pm
Sundays & Bank Holidays, 10am – 6pm
Help with any other queries
Shop queries
Contact your nearest John Lewis & Partners shop
Personal injury claims
If you have suffered any kind of accident resulting in injury in the course of business with us, please call us in the first instance to discuss your experience.
If you've already spoken to us, but aren't satisfied with our response, then you may wish to seek professional advice on how to proceed.
Your professional advisor should visit www.claimsportal.org.uk
