Returns & refunds

Our extended returns policy

If you have an unwanted item that you purchased in a John Lewis shop between 8 October and 24 December 2020, you have until 28 January 2021 to return it. However, if your nearest John Lewis shop is temporarily closed due to government guidance, you can return items up to 35 days after the shop reopens. If you'd like to return an online purchase, our standard policy applies.

All other return methods are still available and can be found here