If you find one of our major competitors selling the same item for less on the day you purchase, we’ll match that price by refunding the difference. We’ll even price match for an additional 7 days after your purchase, subject to the following terms and conditions:

1. Items we match: We match identical items - the same make, model, size, colour, version, and specification - and they have to be in stock online and ready for delivery from our competitor and from us. Where there is an additional mandatory charge such as delivery, we take this into account when matching a price. For the avoidance of doubt, if an item of clothing or footwear comes in multiple sizes, we will match the price that applies to the majority of sizes in the range.

2. We match prices against items sold directly by our 25 major competitors for up to 7 days after you purchase, and we match our own prices for up to 7 days after your purchase too. We do not match prices from other sellers hosted by these retailers; for example, marketplaces. We will review these competitors from time to time. When price matching Amazon UK, we will only match electricals that are sold directly by Amazon, not marketplace sellers. We will match tech, TV and audio, computing and gaming, small and large home appliances, mobile and smart tech, and beauty/dental electronics. We don’t price match lighting, electrical toys, baby monitors or any other non-electrical items sold by Amazon.

a. We do not match these types of sales, offers or special prices:

• Clearance – including reduced to clear, last chance to buy, and final reductions
• Multi-buy offers – including buy one get one free
• Member prices – including member-only deals, loyalty discounts or buy now pay later prices
• Flash sales – including limited-time deals, lightning deals or other prices featuring a countdown clock
• Prices with a voucher code, discount code or group prices, for example student discounts applied
• Exclusive prices, trade prices or obvious pricing errors

b. We don’t match financial services (including but not limited to foreign currency and insurance). We don’t price match in our cafes and restaurants, opticians, or goods and services offered by our third-party partners and concession brands, including but not limited to Nespresso Boutique, Kuoni, Cavendish Clinic, Benugo, Jo Malone, Le Labo, Longchamp, MAC and Monica Vinader.  We also do not price match goods bought in Waitrose & Partners stores. We also do not match competitors who are in administration or closing down.

c. We regularly benchmark our prices for installation, disposal, extended warranties and other similar services to ensure they offer great value.  We do not, however, match prices on these types of services.

3. How to report a match 

a. Before you buy: If you’re buying in one of our shops and have evidence of a price match that we can verify, such as a link to a live website or a screenshot which captures all of the points above, we will match that price subject to our terms. Alternatively, if you are buying online then the quickest way to have your request processed is by completing your purchase and then filling in the online claim form with evidence that we can verify. We will then issue your refund for the difference, subject to our terms and conditions.

b. After you buy: If you have bought an item in John Lewis within the last 7 days and you notice that the price has dropped at one of our 25 major competitors, you can submit a claim for the difference. You’ll need to complete the online claim form, provide evidence we can verify and have your original receipt as proof of purchase. Accepted requests will be refunded the difference via the original payment method. Where cash, gift card or voucher was used for the original purchase, you’ll need to visit your nearest John Lewis store in order to receive your refund.  

4. Refunded items: For the avoidance of doubt, we cannot accept any claim made where the item has been returned and/or refunded. 

5. Products purchased as part of our Corporate or Business to Business sales channels, or through Clearpay or Buy Now Pay Later schemes are exempt from this pricing policy.

6. We retain the right to withhold or reclaim any credit if we suspect any fraudulent activity or that items have been purchased with the intention to resell them for business or trading purposes.

7. We reserve the right to limit the quantity of any one item that a customer seeks to purchase.

8. We reserve the right to amend our terms and conditions from time to time where we consider it necessary to do so