Submit a price drop refund request

Important: We have now retired our Never Knowingly Undersold policy. As of 23 August 2022, we no longer offer price claims with our competitors.

We can only accept claims if you have already bought the item from us and the price has since been reduced at John Lewis (either online or in-store)

Please ensure that:

  • You have your order details to hand
  • You bought the item within the last 35 days and you are in receipt of the item

We aim to get back to you within 24 hours

All fields are required unless marked as optional.

Have you already purchased the item from John Lewis & Partners?
Where did you buy this item?

Sorry, we no longer accept price match claims for items purchased at other retailers as we have retired our Never Knowingly Undersold policy.

Product details

Please ensure that you bought this item within the last 35 days
This 8-digit number can be found on the product page of the item you are reporting
Please enter the full amount including pence
Please enter the full amount including pence
For example, installation, delivery or warranty charges

Your details

We'll use this number if we have any queries about your price match request
Your details will not be used for marketing purposes.