Submit a price drop refund request

We can only accept claims if you have already bought the item from us and the price has since been reduced at John Lewis (either online or in-store)

Please ensure that:

We aim to get back to you within 24 hours

All fields are required unless marked as optional.

Have you already purchased the item from John Lewis & Partners?

Yes

Where did you buy this item?

In a John Lewis shop

This form is only for online purchases

As you bought this item in one of our shops, please contact your nearest John Lewis to make your price match claim.

Find your nearest shop

From the John Lewis website or app

Sorry, we no longer accept price match claims for items purchased at other retailers as we have retired our Never Knowingly Undersold policy.

Product details

Date of purchase

Please ensure that you bought this item within the last 35 days

Order number

John Lewis product code This 8-digit number can be found on the product page of the item you are reporting

Product name (including size & model)

Product colour (optional)

Price you paid

Please enter the full amount including pence

New John Lewis price

Please enter the full amount including pence

Information about additional charges (optional) For example, installation, delivery or warranty charges

Title

First name

Last name

Phone number (mobile or landline) We'll use this number if we have any queries about your price match request

Email address

Postcode

Your details will not be used for marketing purposes.