Service appointments

1. Our All Things Baby service is available in all our shops with Nursery departments. Virtual Advice appointments are available to all customers, regardless of location and distance from a branch.

2. Our All Things Baby appointments are free with no obligation to purchase.

Find out about the beauty services available

1. If you’ve requested a specific therapist, we’ll do our best to accommodate you but we can’t guarantee that person will be available.

2. Some treatments (such as tinting) require us to carry out a patch test 48 hours prior to your treatment, to test for any skin reactions. Please contact the shop to check, as without a patch test we may be unable to carry out the treatment.

3. Treatments are not usually recommended for children under the age of 16. If the treatment is available, a parent or guardian must sign a consent form, and be available throughout the treatment.

4. You may be asked to remove valuables such as rings prior to beginning your treatment, but we cannot be held responsible for loss or damage to personal items; please keep them with you during your treatment.

5. Please make payment in full after your treatment has taken place, except for Clarins treatments, when the cost of your treatment will be the advertised price less your deposit.

6. If you have any health concerns, please raise them with the therapist before your treatment begins (or if applicable, speak to your doctor prior to booking the appointment). This includes recent surgeries, injuries or metal plates anywhere in your body. We may be unable to carry out certain treatments if you are suffering with any skin conditions, are taking certain medications, or have had recent tattoos or piercings. Please talk to us before your appointment if you think you may be affected.

7. Please tell us if you’re pregnant, a number of treatments may be unsuitable or require adjustment if you’re pregnant.

8. If you’re late, then your treatment may be reduced or altered to accommodate this, but in some cases we may not be able to carry out the treatment at all and you’ll be asked to rebook your appointment for another time or day.

9. Please allow at least 48 hours to cancel or amend your appointment; for changes within 24 hours of the appointment, we reserve the right not to refund any deposit you’ve paid.

10. It may not be possible to carry out some treatments if babies or children are present owing to health and safety regulations. Please check when booking your appointment if you plan to bring a child with you.

1. The decision maker should be present for the full duration of the estimating appointment to ensure that your correct requirements are understood. You will sign against the detail in the estimate and your order will be fulfilled according these details.

2. Please advise the estimator or planner of the location of any hidden wiring or pipes in the area being measured. We cannot accept responsibility for damage to pipes not identified.

3. Building work; please advise if you're planning any building or redecoration work on the area, as it may be necessary to delay the appointment until the work is completed. Window sills, skirting boards and flooring should be in place. This is because measurements can change and might affect how your curtains or blinds fall.

4. If you want any additional items to be measured for after making the appointment and included in your estimate, please let us know as soon as possible, so that we can ensure that the Estimator has sufficient time; call our Home Services Customer Care team on 0345 608 0850. It may not be possible for the Estimator to complete additional work if they're not informed in advance of the appointment as they have other appointments booked.

5. Our full Terms and Conditions for window dressing services can be read here.

1. Our kitchen design service is offered at most John Lewis & Partners shops, with the exceptions of Trafford, Exeter, and our At Home locations. Kitchen installation is available across mainland UK for kitchens purchased from us, though certain postcodes (AB, IV, HU, SY, SA, KW) are excluded, and some others may incur additional charges.

2. Booking your appointment may involve completing a questionnaire to help us understand your project.

3. Initial consultation appointments are for discussing your requirements and exploring options. Creating detailed kitchen designs happens during a separate design appointment.

4. We may ask you to provide room dimensions. A home visit may be necessary for precise measurements and site assessment. Please note that all measurements and design plans created remain the intellectual property of John Lewis & Partners.

5. For home visits, the area must be safe and accessible, and an adult (aged 18 or over) must be present.

6. While we aim to keep all scheduled appointments, we reserve the right to reschedule if necessary. If you need to cancel, please provide at least 48 hours' notice by calling 03456 081070 or emailing jl.kitchens@johnlewis.co.uk (Monday-Friday, 8 am-6 pm).

7. Our shops display a selection of kitchen ranges, but not all are available in every location. We recommend contacting the specific shop beforehand if you wish to see a particular style or range.

8. Home Services Important Information & Full Terms and Conditions can be read here

1. All booking information made by Customer will be kept by John Lewis, to support Partner deliver appointment. All personal details and booking information related to appointment will be removed 13 months after appointment creation date.

2. We’ll invite you to a presentation with your Home Design Stylist to talk through the design, which may include a floor plan and 3D-visualisation depending on the project requirements.

3. We reserve the right to cancel or refuse to enter Customer properties that are not deemed safe, including where properties are undergoing building work which could pose a threat of safety to our Partners

4. Any Home Design Service scheme will be subject to product availability.

1. Our Peloton showrooms are currently available in the following John Lewis & Partners locations: Cheadle, High Wycombe, Kingston, Newcastle, Trafford, Milton Keynes

2. If you have any relevant health concerns, please raise them with your Expert at the start of your appointment.

3. ‘Virtual Services/Appointments’ are any appointment conducted by an Advisor over the telephone or the following video-conferencing platform: Zoom.

4. To view Zoom’s Privacy Policy, click here: Zoom policy.

5. Virtual appointments must be booked by customers aged 18 and over. For appointments booked on behalf of another person, the attendee will be deemed to have accepted the terms and conditions relating to that appointment.

6. All virtual appointments must be attended by an adult over 18.

7. We will not record the appointment, whether it’s held over the telephone or video platform, and ask you not to record it either in order to protect our Peloton Experts’ personal data. After the appointment, if appropriate and you have not instructed us otherwise, our Experts will send information about the items discussed and any additional recommendations to the email address provided at the time of booking.

8. We will not tolerate any behaviour which, in our reasonable opinion, poses a danger or causes or is likely to cause nuisance, annoyance, offence or distress to our Partners during a virtual appointment. We may terminate the appointment immediately if any participant displays conduct of this kind. We reserve the right to ban you from our services and/or take any appropriate legal action in the event that a legitimate complaint is made about your conduct during a virtual appointment.

9. We need to share your information for some services with trusted third parties in order to carry out the appointment. The Privacy Note can be read here.

1. Personal Styling services are available in all our shops with Womenswear departments.

2. Appointments are designed for one person only. Should you have a friend/family member who also wants to book an appointment they will need to book a separate appointment.

3. There are two Personal Styling appointment types, with varying times and type of Service offered. Information on appointment types can be found on the Personal Styling booking page. If a Customer requires more time with a Partner, an additional appointment must be booked.

4. Petite and Plus Size ranges may be subject to availability in certain shops.

5. Our Personal Styling Service is not intended for children under 16 years of age and as such we avoid offering advice on colour, shape and fit for Children. We reserve the right to cancel any appointment made for Customers younger than 16 years of age

1. Our Bra Fitting and Lingerie Advice services are available in all of our shops with Lingerie departments.

2. Appointments are designed for one person only. Should you have a friend/family member who also wants to book an appointment they will need to book a separate appointment.

3. There are various Bra Fitting appointment types, with varying times and types of Service offered. Information on appointment types can be found on the relevant booking page so please read these carefully before booking to ensure you book the appointment best suited to your needs. If a Customer requires more time with a Partner, an additional appointment must be booked.

4. Product ranges and sizing may be subject to availability in certain shops.

5. Our Bra Fitting & Lingerie advice Service is available for any customer in need of the service. However, if the customer who is in need of the appointment is under 18 years of age then they must be accompanied at all times by a responsible adult who is there with the permission from a relevant parent or guardian.

1. Our Opticians service is currently available at Bluewater, Cardiff, Cheadle, Edinburgh, Glasgow, Kingston, Leeds, Milton Keynes, Oxford, Oxford Street, Reading, Stratford City, Welwyn, White City Westfield.

2. If you’ve requested a specific optometrist, we’ll do our best to accommodate you but we can't guarantee that person will be available on the day.

3. Please make payment in full after your eye test.

4. If you have any health concerns you may feel are relevant, then please raise them with your optometrist at the start of your appointment.

5. If you're late, we’ll do our best to accommodate you, but we may have to ask you to re-book your appointment for another time or day.

6. There are two types of appointments, so please check the descriptions to ensure you've booked the right one as they vary in terms of timing; as your optometrist has been booked for a specific period, should you need longer then you may have to book a further appointment.

7. If you’ve indicated that you are eligible for an NHS eye test, you’ll need to bring proof of eligibility with you to your appointment.

8. If you’re 16 or under you must be accompanied to your appointment by a parent or guardian.

9. Eye tests are carried out at the discretion of the optometrist. If they believe, for any reason, that it’s not appropriate to complete your eye test at the specified time, then they’ll discuss this with you and rebook your appointment as needed.

1. Instore Sleep Advice appointments are only available in our Horsham, Peter Jones, Southampton, Nottingham and Stratford stores. Virtual appointments are available

2. Our Sleep Advice appointments are free with no obligation to purchase

3. Any product recommendations will be subject to product availability

1. If you’ve requested a specific Beauty Guide, we’ll do our best to accommodate you but we can’t always guarantee that person will be available due to sickness or absence. Customer will be contacted if there are any changes to their appointment

2. Our Beauty Society Service is not intended for children under 16 years of age and as such we avoid offering advice for Children. We reserve the right to cancel any appointment made for Customers younger than 16 years of age

3. You may be asked to remove valuables such as rings prior to beginning your treatment, but we cannot be held responsible for loss or damage to personal items; please keep them with you during your treatment.

4. If you have any health considerations; please raise them with the Beauty Guide before your treatment begins (or if applicable, speak to your doctor prior to booking the appointment). This includes recent surgeries, injuries or allergies. We may be unable to carry out certain treatments if you are suffering with any skin conditions, are taking certain medications, or have had recent tattoos or piercings.

5. Although every effort is made to use products suitable for your skin type, we are not liable for any allergic reactions that may occur following your appointment.

6. Please tell us if you’re pregnant, as some products may not be suitable.

7. It may not be possible to carry out some treatments if babies or children are present owing to health and safety regulations. Please check when booking your appointment if you plan to bring a child with you.

8. For the Full Makeover appointment the value of the appointment is only redeemable against beauty products and must be redeemed at time of appointment. Please note that if you do not spend the total value of the appointment during the transaction no money will be returned.

Virtual Services cover any appointment being conducted by an Advisor over the telephone or any of the following video conferencing platforms: Instagram, Zoom orGoogle Meet.

To view the Privacy Policy of the video conferencing platform you might be asked to use, please click on the following links: Google Meets policy

Virtual Appointments must be booked by customers aged 18 or over. For appointments booked on behalf of another, the person attending the appointment will be deemed to have accepted any attendant terms and conditions relating to that service appointment.

All virtual appointments should be attended at all times by an adult over 18.

We will not record the appointment, whether over the telephone or video platform and we ask that you do not either in order to protect our Partners’ personal data. After the appointment, if appropriate and you have not instructed us otherwise, our Advisors will share information about the items discussed and any additional recommendations for you, on the email provided on your appointment booking.

We will not tolerate any behaviour or conduct which, in our reasonable opinion, poses a danger or causes or is likely to cause nuisance, annoyance, offence or distress to our Partners participating in a virtual appointment, and we may terminate the appointment immediately if any participant displays conduct of this kind. We reserve the right to ban you from our services and/or take any appropriate legal action, in the event that a legitimate complaint is made about your conduct during a virtual appointment.

We will only use the personal data that you provide when booking your appointment for the purpose of conducting and following up on the appointment. You can manage marketing permissions via your My JL account.