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OUR SERVICES

FLOOR COVERING

You’ve chosen your new flooring, and now it’s time to fit it. We’re here to help with our estimating and fitting services.

What can you expect?

  • Floor materials and designs that complement  your space

  • Expert advice based on your lifestyle and budget

  • Fast, efficient and personal service

  • Someone to manage your project from start to finish, 7 days a week

  • Approved John Lewis fitters who are professional and experienced

How does it work?

Step 1: Choose your flooring

Browse our samples online or visit your local John Lewis where our flooring experts can give you advice. You can also read our Carpets and Hard Flooring Buying Guides for more information.


Step 2:
Book a free home appointment

Once you’ve chosen your carpet, vinyl or hard flooring, book a free at-home appointment below.


Step 3:
Your estimate

Our estimator will usually visit within 5 days, and should be able to provide a no-obligation quote on the spot that includes:

  • Your flooring choice & fitting

  • Any floor preparation

  • Any additional services, including clearing and replacing rooms of furniture, taking up and disposing of your old flooring.

 

Step 4: Fitting

You can choose to fit your new flooring yourself or we will book a convenient time for one of our approved fitters to carry out the work.


Step 5:
Enjoy

Once work is complete, your room will be left tidy so you can start enjoying your beautiful new space. For added peace of mind, all our ranges come with a 2-year installation guarantee.

FAQs

Do you offer estimating appointments in the evening and weekends?

Yes, but not nationwide, so please ask in store or use the online booking system to view availability.

How long will the appointment take?

Appointments will vary depending on the product and the number of rooms, but our online booking tool will give you a good indication.

Why do I need to select products and materials before the appointment?

In order for the estimator to provide an accurate estimate we need to ensure you have narrowed down your choice to 2-3 options at most.

Why does the area need to be ready for fitting before the appointment?

If you are planning any building or redecoration work, any changes could affect the measurements and final cost. Skirting boards and flooring should be in place for example.

How can I cancel or amend my appointment?

Call your store or, if you booked online, login to “My account” and go to “Your Appointments.” We don’t charge a cancellation fee.

Will I get a call on the day to confirm the appointment?

You’ll receive a confirmation email and/or text once you’ve booked your appointment. You’ll then receive a text reminder two days before and a call from the estimator on the day.

How do I order flooring samples?

Ask a Partner in store or browse online.

Can you help me in getting my room ready for fitting, like moving furniture and removing old flooring?

Yes, just let the Estimator know. If we are moving furniture, please ensure that any contents are cleared prior to the fitting date. Unfortunately, we can’t disconnect or reconnect electrical items. We ensure all products are disposed of in an environmentally friendly way.

Can you trim doors?

Yes, just let the Estimator know. Please note we cannot ease the following doors: fire doors, hollow doors, front doors and generally any door leading outside your property

Can you fit products purchased elsewhere or if purchased through John Lewis, but not through an estimator?

Services are only available when you’ve purchased the products from John Lewis and through an estimator.

How does NKU apply to fitting or installation services?

We will consider lowering the combined price of the product and the service, but only if a competitor’s installation service is comparable in terms of quality. We compare the scope of the workmanship, the quality of the materials used, the timescale for completing the work and the accreditation of the fitters.

What is the installation guarantee?