VIRTUAL SERVICES & EXPERIENCES
Carpet and flooring services
Our experts are on hand to guide you through different types of carpets, vinyl and hard flooring. We can advise on design, technical requirements and measuring.
Choose an appointment type below that best suits your needs, such as type of flooring you want and where it’s being fitted.
Need some inspiration or help deciding? Get free expert advice
Virtual shop visit
- Having a dedicated video call with a Partner from the shop floor
- Inspiration and advice when you can’t get to a shop
- Guidance on our range of carpet and flooring products
- Help with ordering samples
Appointment requires up to 1 hour
Ready to get started and want a quote? Choose a free appointment with an estimator
VIRTUAL ESTIMATING CALL
- Carpets smaller than 5 metres wide
- Detailed advice on product suitability and cost
- Dedicated video call with an Estimator
Appointment requires 30 mins to 1 hour
IN-HOME ESTIMATING VISIT*
- Carpet for more than 1 room or any room wider than 5 metres
- Halls, stairs or landings
- Hard or vinyl flooring
- Detailed advice on product suitability and cost
Appointment requires 30 mins to 2 hours
(depending on size and complexity)
* In-home appointments are currently available in England and Wales, and only if essential in Scotland. Customers in Scotland can book a virtual appointment, and after this we will discuss with you how we can progress your order going forward.
Already have an estimate?
To pay for your estimate, you'll need your postcode and estimate reference number.
Once we've received payment, we'll be in touch to let you know the progress of your order and arrange installation.
Choosing your flooring
We have all you need to know about carpet, underlay and hard flooring in our expert guides. When you know what you want, you can browse our range and order postcard-size samples to try out at home.
How our service works
During your appointment
- An Estimator can help and advise on your product choice
- We can offer measuring guidance
- We’ll give you an estimate for your product choice and any requested services
- If you proceed, we’ll give you with a no-obligation quote within 24 hours
After your appointment
Once you’ve decided on your flooring and chosen to go with our fitting service, all you need to do is accept your estimate and we’ll take payment and prepare your flooring order.
When your order is ready, we’ll agree a time with you for one of our approved fitters to complete the work.
What's included in our service
All our installations come with a 2-year guarantee for peace of mind. We also carefully select and approve our 3rd party Fitters by assessing their previous installations, experience and accreditation.
Do you offer estimating appointments in the evening and weekends?
Yes, but not nationwide, so please ask in store or use the online booking system to view availability.
How long will the appointment take?
Appointments will vary depending on the product and the number of rooms, but our online booking tool will give you a good indication.
Why do I need to select products and materials before the appointment?
In order for the estimator to provide an accurate estimate we need to ensure you have narrowed down your choice to 2-3 options at most.
Please be aware that we can only supply and fit flooring based on our estimator's measurements, and not by yours or those supplied by anyone else.
Why do you need the area to be ready for fitting before my appointment?
If you are planning any building or redecoration work, any changes could affect the measurements and final cost. Skirting boards and flooring should be in place for example.
How can I cancel or amend my appointment?
Call the shop which arranged your appointment or, if you booked online, login to “My account” and go to “Your Appointments.” We would appreciate as much notice as possible.
If you cancel your fitting appointment with less than 3 days' notice, we reserve the right to charge a cancellation fee of £150.
How will you confirm the appointment?
You’ll receive a confirmation email and/or text once you’ve booked your appointment. You’ll then receive a text reminder two days before and a call from the estimator on the day.
How do I order flooring samples?
How can you help me get my room/s ready for fitting?
Your estimator will talk through our additional services with you, and if you choose to use them they'll be added to your estimate.
If we're moving furniture for you, you'll need to remove and pack away any contents in drawers or cupboards prior to the fitting date. We won't disassemble furniture for you, so any complete furniture we do move is at your own risk.
We're sorry that we can’t disconnect or reconnect electrical items.
We can trim doors, but we cannot ease fire doors, hollow doors, front doors and generally any door leading to the outside of your property.
We'll also make sure that your old flooring is disposed of responsibly if you pay for that service.
Can you fit products purchased elsewhere?
Our services are only available when you’ve purchased the products from John Lewis & Partners, and through an estimator. We're also unable to supply and fit flooring to your measurements; you need to use our estimating service.
How does Never Knowingly Undersold apply to fitting or installation services?
We will consider lowering the combined price of the product and the service, but only if a competitor’s installation service is comparable in terms of quality. We compare the scope of the workmanship, the quality of the materials used, the timescale for completing the work and the accreditation of the fitters.
What is the installation guarantee?
We carefully select and approve the third party Fitters we work with by assessing their previous installations, experience and accreditation. We’ll guarantee the work carried out by our Fitters for 2 years, giving you complete peace of mind.
Read more in our terms and conditions