Customer Services: 08456 049 049
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Whenever you come into our shop you’ll be served by an owner. We’re all Partners in John Lewis, so we make sure you get the best value, service, quality and choice of products every time. After all, it’s our business.
Can't wait for delivery?
Why not try our free Click & collect service?
Simply place your order online by 7pm today, and we'll deliver it to your chosen shop for you to collect after 2pm tomorrow.
0131 5569121
| Mon: | 9am - 6pm |
| Tues: | 9am - 6pm |
| Wed: | 9am - 6pm |
| Thurs: | 9am - 8pm |
| Fri: | 9am - 6pm |
| Sat: | 9am - 6.30pm |
| Sun: | 10am - 6pm |
John Lewis’s presence in Edinburgh began in 1943 when the Partnership bought the Silk Shop in Frederick Street.
Following a history of great success which led to the business out-growing several premises, it settled in the largest retail unit that the St. James Centre had to offer, in 1973. The shop has since gone through a £25 million refurbishment, and is fully equipped to meet the needs of 21st century shoppers.
John Lewis Edinburgh is located within the St James Centre which is within 5 minutes' walk of all city centre transport.
Edinburgh Trams
For information and updates about Edinburgh trams go to the Edinburgh Trams website.
You simply place your online order by 7pm today, and we'll deliver it to your chosen shop for you to collect after 2pm tomorrow. This service is available from all John Lewis shops, and in an increasing number of selected Waitrose branches.
The service is available for most but not all of the items we sell, so please check individual product pages when you place an order. We're unable to accept orders that include items for collection from one of our shops as well as items for delivery, so in these cases, please place two separate orders – one for collection and one for delivery.
Access to customer collections is off Little King Street. Pedestrian access from within the shop is through Kitchenware exit on Level 1 into Little King Street. Designated parking spaces are available outside the collection point and in the St James Centre car park for collection customers only, maximum stay ten minutes.
Visiting the Click & collect area
Our Click & collect area is shown on the map as the small green rectangle positioned opposite our shop. 'R' indicates reserved car parking spaces for Click & collect customers within the NCP carpark.
We now offer an at home consultation where you can choose from a selection of carpet samples and have an estimate produced at the same time.
For more information, please ask one of our Partners.
We're proud of the close links we forge between our Partners and local schools, charities and organisations. And wherever we do business, at home or abroad, we work with communities to make a difference. That's why:
Every 3 months each shop selects 3 community groups to help. Customers are then directly involved in deciding how much each nominated group receives, by using a token to vote for the organisation they'd like to support.
Each shop has £3000 to donate which will be split between the charities according to the proportion of the vote they've received from customers. This means that if a charity receives 31% of the votes, it'll receive a £930 donation.
Charities will receive support in whichever way will benefit them the most, either in the form of John Lewis products, volunteering time from Partners, or as financial support.
The Community Matters boxes will be located in catering areas of each shop. Customers will be given one token per transaction, and will be able to follow how much of the vote each organisation receives over the 3 months.
Organisations eligible for Community Matters include charities, schools and relevant community groups. Partners will look at the requests that are submitted and choose 3 organisations to support for the following 3 months. Organisations that would like to be considered for Community Matters should visit their local John Lewis to pick up a nomination form.
Shopping's even easier with our new Wi-Fi access in selected stores
Find out more