Kuoni travel at John Lewis


Closed-door shop policy, effective from close of business on 18 March. 

Alongside the FCO advice about avoiding non-essential overseas travel and a significantly reduced demand for travel right now, Kuoni has also decided that in light of the Government’s advice about working from home and social distancing, we must to do all we can to protect our staff and provide a safe environment to work in. 

With effect from close of business on 18th March the Kuoni travel team will be working remotely, which means that the team will still be operating as normal - dealing with customers on the phone or email rather than face-to-face. 

Kuoni Travel is suspending all holidays until 30 April 2020

As the travel partner of John Lewis & Partners, the Kuoni customer support team is currently working round the clock to help customers with their travel plans.  The Foreign and Commonwealth Office (FCO) is now advising British nationals to avoid all non-essential overseas travel for 30 days which means that it is no longer possible for customers’ holidays to go ahead.

With this in mind we have made the decision to suspend all holidays departing up to 30 April 2020.  

The Kuoni at John Lewis & Partners team will be in touch with anyone due to depart over the coming days and weeks to talk through their travel options.  

Anyone due to depart on 1 May or later who would like to talk to us about options to amend travel dates, please get in touch with your Kuoni personal travel expert.

Imagine relaxing in an overwater villa in the Maldives; or exploring India during an escorted small group tour packed full of incredible experiences. Kuoni holidays don’t come off the shelf – a holiday will be created just for you. That’s why Kuoni is often voted the best luxury holiday company in the UK. Renowned for quality and service, Kuoni is the exclusive travel partner for John Lewis & Partners and you’ll find these beautiful travel stores inside selected John Lewis & Partners shops. 


The Kuoni Difference

The full Kuoni experience

Planning the perfect holiday takes great skill and it should be an exciting experience. Book an appointment in a beautiful Kuoni store and a travel expert will listen to what’s important to you, before inspiring you with ideas. There are over 90 destinations to choose from and you’ll get the very best advice and recommendations while you relax with a complimentary glass of Champagne.

200+ awards

Kuoni is repeatedly voted the best luxury holiday company in the UK and has won over 200 awards because of its incredible holidays and service.

Speak to someone who has been there

A better experience comes from talking to someone who has been there. Use Kuoni’s online expert finder to search for a Personal Travel Expert who knows the destination, then make an appointment with them in store or over the phone.

Peace of mind

With a 24-hour emergency helpline, ABTA membership and ATOL bonding, you’re in safe hands with Kuoni.


Holiday Types

Beach holidays

The Kuoni team has travelled the world to find the very best beach holidays. You could relax on a tiny island in the Maldives exclusive to Kuoni UK guests; or discover an adults-only retreat in Antigua with rustic pool villas and day beds on a quiet stretch of sand. Whether you are travelling with kids, your partner or looking for a solo spa escape, Kuoni has hand-picked the finest beach holidays.  

Escorted tours

Learn about tiger conservation in India; join a traditional tea ceremony in Japan; or visit a family-run pineapple farm in Costa Rica. Our escorted small group tours are packed full of experiences and inclusions, and led by the very best local guides. Join one of our guaranteed departures – or ask Kuoni’s travel experts about upgrading to a private tour.

Tailor-made adventures

Explore Australia’s cities and seaside towns in a motorhome; ride a train through the Canadian Rockies before cruising through glacial landscapes in Alaska; or fly over the Maasai Mara in a hot-air balloon, spotting Kenya’s big cats from a new safari perspective. If you’re ready for an adventure, Kuoni is ready to inspire you and tailor-make a holiday you’ll always remember. 

Other holiday types include:

City breaks
All-inclusive holidays
Weddings abroad
Stay & Cruise 
Ski holidays

Wellness & spa holidays
Family holidays
Villa holidays
LGBT holidays
Train Journeys
Activity holidays

Visit Kuoni at John Lewis & Partners shops

Kuoni Double Points Terms and Conditions

1. The double points offer applies to Partnership Card transactions made at Kuoni in John Lewis & Partners shops or by telephone between 00.01 on Tuesday 24th December 2019 and 23.59 on Monday 24th February 2020 (the Promotional Period).

2. The second promotional point will only be earned on Partnership Card transactions added to your account during the Promotional Period. This means that where a holiday is paid for over an extended period, only the amount that is charged to your Partnership Card during the Promotional Period will qualify.

3. Customers will have 1 point per £1 for qualifying Kuoni transactions applied to their next statement as per the Partnership Card Reward Programme Rules. The second promotional point earned on qualifying transactions will be applied in time for customers' April 2020 statement and redeemed in customers’ June 2020 voucher issuance (subject to a minimum redemption of 500 points).

4. If a customer believes that the correct points have not been applied in their statement, they should contact Partnership Card Customer Services on 0345 300 3833.

Promoter: John Lewis, plc

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