Kuoni travel at John Lewis



Planning a holiday is a really exciting time and we want our in-store experience to be just as special as it always has been, whilst keeping you safe at the same time.

We believe holidays start from the moment you start planning, so we have taken care to make sure you'll feel safe, relaxed, and confident whilst you talk to us about your holiday ideas.

Our friendly, well-traveled Personal Travel Experts will be there to welcome you – they have all been given training on hygiene, cleanliness, and distancing so we comply with all the necessary cleanliness and hygiene requirements throughout the store.


To make sure we have plenty of time to listen to your plans we highly recommend that you book an appointment.

Some of our Kuoni opening hours have changed. If you are not able to come into us, you can contact us by phone, email or book a video appointment

Store Opening Days Opening Times Contact Number
Cardiff Tuesday to Saturday 10am – 6pm 02920 508787
Chelmsford Tuesday to Saturday 10am – 6pm 01245 898599
Norwich Tuesday to Saturday 10am – 5pm 01603 604214
Peter Jones Monday to Sunday 10am – 6pm 0207 2930 226
Reading Wednesday to Saturday 10am – 6pm 01183 732045
Southampton Monday to Sunday 10am – 6pm 02381 242230

Kuoni has been rated joint top holiday company and awarded Recommended Provider status by the UK’s largest consumer organisation, Which? for pulling out all the stops to help customers during the coronavirus crisis.


With so much focus in the news on travel and what’s possible and what’s not, our team is at the forefront of travel developments. Our friendly experts are here to look after your holiday from beginning to end so, if anything changes in the world, we can help to amend your trip along the way. 

We’re working hand-in-hand with our travel partners around the world on a checklist of guidelines to ensure that the travel experience throughout adheres to health protection guidance.


We know that these are uncertain times right now so to reflect that we are currently offering unprecedented flexibility so you can still book a holiday to look forward to. Kuoni Flex, which we introduced in the response to the COVID-19 crisis, offers flexibility on all holidays we sell, whether that’s moving your travel dates or even choosing a different destination. 

Imagine relaxing in an overwater villa in the Maldives; or exploring India during an escorted small group tour packed full of incredible experiences. Kuoni holidays don’t come off the shelf – a holiday will be created just for you. That’s why Kuoni is often voted the best luxury holiday company in the UK. Renowned for quality and service, Kuoni is the exclusive travel partner for John Lewis & Partners and you’ll find these beautiful travel stores inside selected John Lewis & Partners shops. 


The Kuoni Difference

The full Kuoni experience

Planning the perfect holiday takes great skill and it should be an exciting experience. Book an appointment and a travel expert will listen to what’s important to you, before inspiring you with ideas. There are many destinations to choose from and you’ll get the very best advice and recommendations.

200+ awards

Kuoni is repeatedly voted the best luxury holiday company in the UK and has won over 200 awards because of its incredible holidays and service.

Speak to someone who has been there

A better experience comes from talking to someone who has been there. Contact Kuoni’s virtual call centre to speak to a travel expert over the phone or book a video appointment and talk to one of the team face-to-face.

Peace of mind

With a 24-hour emergency helpline, ABTA membership and ATOL bonding, you’re in safe hands with Kuoni.


Holiday Types

Beach holidays

The Kuoni team has travelled the world to find the very best beach holidays. You could relax on a tiny island in the Maldives exclusive to Kuoni UK guests, or discover an adults-only retreat in Antigua with rustic pool villas and day beds on a quiet stretch of sand. Whether you’re travelling with kids, your partner or looking for a solo escape, Kuoni has hand-picked the finest beach holidays.  

Escorted tours

Meet archaeologists who are restoring China’s Terracotta Warriors; pick tea in Sri Lanka’s Hill Country ; or browse vibrant markets in Thailand. Our escorted small group tours are packed full of experiences and inclusions, and led by the very best local guides. Join a guaranteed departure or ask Kuoni’s travel experts about upgrading to a private tour.

Tailor-made adventures

Explore Australia’s cities and seaside towns in a motorhome, ride a train through the Canadian Rockies before cruising through glacial landscapes in Alaska, or fly over the Maasai Mara in a hot-air balloon, spotting Kenya’s big cats from a new safari perspective. If you’re ready for an adventure, Kuoni is ready to inspire you and tailor-make a holiday you’ll always remember. 

Other holiday types include:

Weddings abroad
Sailing holidays
All-inclusive holidays
Stay & Cruise holidays
City breaks 

Villa holidays
Wellness & spa holidays
Family holidays
LGBT holidays
Ski holidays
Train journeys
Activity holidays

Visit Kuoni at John Lewis & Partners shops

Earn Partnership Card points with Kuoni

More information coming soon