Planning a holiday is a really exciting time and we want our in-store experience to be just as special as it always has been, whilst keeping you safe at the same time.
We believe holidays start from the moment you start planning, so we have taken care to make sure you'll feel safe, relaxed, and confident whilst you talk to us about your holiday ideas.
Our friendly, well-travelled Personal Travel Experts will be there to welcome you – they have all been given training on hygiene, cleanliness, and distancing so we comply with all the necessary cleanliness and hygiene requirements throughout the store.
When you visit us in store, you’ll be able to draw on the knowledge and experience of our team of personal travel experts.
Everyone you meet will have travelled widely, and to an extraordinary variety of destinations around the world. So it’s likely you’ll get to speak to
people who intimately know the destination you’re thinking of. And if they don’t know, they’ll know someone who will – drawing on their network of contacts both in the UK and in your chosen destination.
And you’ll have at least one thing in common. They eat, sleep and breathe travel too.
To make sure we have plenty of time to listen to your plans we highly recommend that you book an appointment.
Some of our Kuoni opening hours have changed. If you are not able to come into us, you can contact us by phone, email or book a video appointment
Kuoni have been rated joint top in a survey about the best and worst holiday companies in the UK by Which?. The high rating has resulted in Kuoni being awarded Recommended Provider status by the UK's largest consumer organisation.
We Are Here To Support You As The World Opens Up Again
With so much focus in the news on travel and what’s possible and what’s not, our team is at the forefront of travel developments. Our friendly experts are here to look after your holiday from beginning to end so, if anything changes in the world, we can help to amend your trip along the way.
We’re working hand-in-hand with our travel partners around the world on a checklist of guidelines to ensure that the travel experience throughout adheres to health protection guidance.
Total Piece Of Mind Isn't Standard But Neither Are We
We know that these are uncertain times right now so to reflect that we are currently offering unprecedented flexibility so you can still book a holiday to look forward to. Kuoni Flex, which we introduced in the response to the COVID-19 crisis, offers flexibility on all holidays we sell, whether that’s moving your travel dates or even choosing a different destination.
The full Kuoni experience
Planning the perfect holiday takes great skill and it should be an exciting experience. Book an appointment and a travel expert will listen to what’s important to you, before inspiring you with ideas.
There are many destinations to choose from and you’ll get the very best advice and recommendations.
Kuoni is repeatedly voted the best luxury holiday company in the UK and has won over 200 awards because of its incredible holidays and service.
Speak to someone who has been there, a better experience comes from talking to someone who has been there. Contact Kuoni’s virtual call centre to speak to a travel expert over the phone or book a video appointment and talk to one of the team face-to-face.
Peace of mind
With a 24-hour emergency helpline, ABTA membership and ATOL bonding, you’re in safe hands with Kuoni
The Kuoni team has travelled the world to find the very best beach holidays. You could relax on a tiny island in the Maldives exclusive to Kuoni UK guests, or discover an adults-only retreat in Antigua with rustic pool villas and day beds on a quiet stretch of sand. Whether you’re travelling with kids, your partner or looking for a solo escape, Kuoni has hand-picked the finest beach
Meet archaeologists who are restoring China’s Terracotta Warriors; pick tea in Sri Lanka’s Hill Country ; or browse vibrant markets in Thailand.
Our escorted small group tours are packed full of experiences and inclusions, and led by the very best local guides. Join a guaranteed departure or ask Kuoni’s travel experts about upgrading to a private tour.
Explore Australia’s cities and seaside towns in a motorhome, ride a train through the Canadian Rockies before cruising through glacial landscapes in Alaska, or fly over the Maasai Mara in a hot-air balloon, spotting Kenya’s big cats from a new safari perspective. If you’re ready for an adventure, Kuoni is ready to inspire you and tailor-make a holiday you’ll always remember.
Other holiday types include:
Stay & Cruise holidays
Wellness & spa holidays
Visit Kuoni at John Lewis & Partners shops
For general Kuoni enquiries please call 0800 294 9720