Skip to main content
Header links Account links
Your path to this page. Select a link to go back to a previous page

OUR SERVICES

Computer installation & technical support

Computers, tablets and mobile phones are part of our everyday life. Our specialist Partners are here to share their knowledge and help you get the best from your purchase, both in store and at home.

IN STORE

Our specially trained Partners offer 3 types of service, some that can be carried out while you wait. We only charge for our services if we can complete the work to your satisfaction.

Getting you started

A range of in-store services to help you get up and running with your new purchase.

Service

What we’ll do

Price

Tablet set-up

 

Update the operating system to the latest release

Set up your user accounts

 

£30

Mobile phone set-up

 

Update the operating system to the latest release

Set up your user accounts

Transfer your contacts and images from your old smartphone to your new device

 

£30

Standard computer set-up

 

Ready to use as soon as you get it home

 

£45

Advanced computer set-up

 

Ready to use as soon as you get it home

Transfer your personal data from your old computer

 

£80

Software Installation

 

Install, configure and register a piece of software to your existing device

 

£35

Software Installation (bolt on)

 

Install, configure and register a piece of software

Available` when purchased with your new computer or tablet

 

£15

Ongoing support

A range of services to help you get the most from your device during its life.

Service

What we’ll do

Price

System health check and fix

 

A comprehensive check-up for your PC

Make sure it's running at its best

Remove any unwanted programmes, viruses or malicious files

 

£50

Data back-up

 

All system and data files backed up to an external hard drive (sold separately)

 

£35

Data cleanse

 

If you want to recycle or trade in your computer, tablet or mobile phone

Your personal data will be securely and permanently wiped from your device

We use government approved standards

We’ll make sure your identity is protected

 

£35

Emergency support

A range of services in case the worst happens with your device.

Service

What we’ll do

Price

Data recovery

 

Rescue deleted or lost files from your device

Transfer them to an external hard drive (sold separately)

 

From £80

Apple iPhone

5/5c/5s/SE/6

Screen Repair

 

Replace your smashed iPhone 5/5c/5s/SE/6 screen

Fully approved Apple service

 

£129

Apple iPhone

6s/6+/7/8

Screen repair

 

Replace your smashed iPhone 6s/6+/7/8 screen

Fully approved Apple service

 

£149

Apple iPhone

6s+/7+/8+

Screen Repair

 

Replace your smashed iPhone 6s+/7+/8+ screen

Fully approved Apple service

 

£169

Apple iPhone

X

Screen repair

 

Replace your smashed iPhone X screen

Fully approved Apple service

 

£279

Samsung Mobile Phone Screen Repair

 

Replace your smashed Samsung mobile screen

Fully approved Samsung service

 

From £129

AT HOME

We offer 3 computer installation services - each one is carried out in your home at the time your product is delivered.

Service

What we’ll do

Price

Standard PC package

Unpack and install your laptop or desktop computer

Ensure it's safe and secure for you to use

Connect to your existing broadband connection

Set up a new or existing printer

Install any additional software you've purchased

£59

Enhanced PC package (includes wireless)

Includes all the elements of the standard package

Set up a new wireless network and connect your laptop to it

£79

Premium service (data transfer)

Includes the enhanced service

Plus up to 20GB transfer of data from your old to your new computer

£99

HOW TO BOOK THESE SERVICES

Please visit your nearest John Lewis to make a booking. Alternatively, call 03301 230 106. If you ordered your laptop or computer online you will need to quote your order reference number.

 

JOHN LEWIS TECHNICAL SUPPORT LINE

We also offer a 90 day helpline following the purchase of your computer or laptop.

Call 03301 230 106 for after sales queries on an electrical or technology product, 8am - 9pm weekdays, 8am - 8pm Saturdays and 10am - 6pm Sundays.

Call charges vary according to service provider.

Please have your model number available.

You can also email technicalsupport@johnlewis.com