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Our Services

 Partner on laptop

COMPUTER INSTALLATION & TECH SUPPORT

Our specialist Partners in the Technology departments in most of our shops are here to help you get the best from your new computer, tablet or mobile phone, both in store and at home. They'll help you get your new tech set up, keep you up and running, or fix things if they go wrong.

We also offer Added Care accidental damage insurance for extra peace of mind when you buy new tech.

Asus laptop
In Store

Our Partners offer 3 types of service, some that can be carried out while you wait. We only charge for our services if we can complete the work to your satisfaction.

Quick set up

Help to get you up and running with your new purchase.

SERVICE

WHAT WE'LL DO

PRICE

Tablet set-up

Update the operating system to the latest release

Set up your user accounts

£30

Mobile phone set-up

Update the operating system to the latest release

Set up your user accounts

Transfer your contacts and images from your old smartphone to your new device

£30

Standard computer set-up

Ready to use as soon as you get it home

£45

Advanced computer set-up

Ready to use as soon as you get it home

Transfer your personal data from your old computer

£80

Software Installation

Install, configure and register a piece of software to your existing device

£35

Software Installation (bolt on)

Install, configure and register a piece of software

Available when purchased along with your new computer or tablet

£15

Smooth running

Ongoing support services to help you get the most from your existing device.

SERVICE

WHAT WE’LL DO

PRICE

System health check and fix

A comprehensive check-up for your PC

We'll make sure it's running at its best, and remove any unwanted programmes, viruses or malicious files

£50

Data back-up

We'll back up all system and data files to an external hard drive (you'll need to buy this separately)

£35

Data cleanse

If you want to recycle or trade in your computer, tablet or mobile phone, we'll permanently and securely wipe your personal data from the device

We use government-approved standards

We’ll make sure your identity is protected

£35

Easy fixes

Emergency support services in case the worst happens with your device; we'll do our best to help get things back on track

SERVICE

WHAT WE’LL DO

PRICE

Data recovery

Rescue deleted or lost files from your device

Transfer them to an external hard drive (sold separately)

From £80

Apple iPhone

5/5c/5s/SE/6

Screen Repair

Replace your smashed iPhone 5/5c/5s/SE/6 screen

Fully approved Apple service

£129

Apple iPhone

6s/6+/7/8

Screen repair

Replace your smashed iPhone 6s/6+/7/8 screen

Fully approved Apple service

£149

Apple iPhone

6s+/7+/8+

Screen Repair

Replace your smashed iPhone 6s+/7+/8+ screen

Fully approved Apple service

£169

Apple iPhone

X

Screen repair

Replace your smashed iPhone X screen

Fully approved Apple service

£279

Samsung Mobile Phone Screen Repair

Replace your smashed Samsung mobile screen

Fully approved Samsung service

From £149

HP laptop
At home

We offer 3 computer installation services - each one is carried out in your home when we deliver your product.

HP laptop
SERVICE WHAT WE'LL DO PRICE
Standard PC package

Unpack and install your laptop or desktop computer

Ensure it's safe and secure for you to use

Connect to your existing broadband connection

Set up a new or existing printer

Install any additional software you've purchased

£59

Enhanced PC package (includes wireless)

Includes all the elements of the standard package, plus we'll set up a new wireless network and connect your laptop to it

£79

Premium service (data transfer)

Includes all elements of the enhanced service, plus we'll transfer up to 20GB of data from your old to your new computer

£99

HOW TO BOOK THESE SERVICES

Please visit your nearest John Lewis & Partners to make a booking, or call 03301 230 106. If you ordered your laptop or computer online,  you'll need to quote your order reference number.

Laptops

JOHN LEWIS & PARTNERS TECHNICAL SUPPORT LINE

We also offer a 90-day helpline following the purchase of your new tech.

Call 03301 230 106 for aftersales queries on an electrical or technology product, 8am - 9pm weekdays, 8am - 8pm Saturdays and 10am - 6pm Sundays.  (Call charges vary according to service provider.)

Please have your model number available.

You can also email technicalsupport@johnlewis.com