At John Lewis, we want you to get the very best from your technology, from the moment you take it out of the box to the years of use that follow. That’s why we invest in a range of support options to suit you, that are continuously updated with the latest technology – whether you’re following our interactive, step-by-step guides for a quick setup or fix at home, or visiting our dedicated specialist Partners in-store for a personal touch.
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Our free interactive online service
Access our free and fast, step-by-step set-up and troubleshooting guides online, designed to suit any user. We want you to be able to:
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Set up with confidence:
Easy to follow, step-by-step instructions – with images at every stage – so you know exactly what button/key/dial to press and when.
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Discover more:
Simple tips to help you enjoy everything your device has to offer.
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Troubleshoot and fix:
Our tool can resolve 60% of faults in moments. If you do need to call us or book a repair, we’ll assess the problem, and help you find a solution.
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Delivering the John Lewis guarantee:
With our online support, we will help organise a repair or replacement as quickly and seamlessly as possible.
Access the online support tool here
Our specialist in-store service
You will receive personal support from one of our service experts. This in person help will be:
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Tailored to you:
Whether it’s a straightforward set-up or more specialist technical support you’re after, we’ll take time to understand your needs and suggest the best service.
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Set for success:
Take the hassle out of getting started with one of our paid expert services. Once it's complete, we’ll talk you through what we’ve done and, if needed, offer a short demo on how to use your new device or software.
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Convenient:
Visit us whenever you’re ready, no appointment necessary.* We’ll chat with you as soon as possible to find the best solution – whether that's an immediate fix, a drop-off while you enjoy the shop, or recommending a quieter time to return later.
Find out more about our services here *
