Will my child receive a gift?

Yes, all children will receive an age appropriate Plus Plus gift.

When do the Santa’s Tea Party sessions take place?

Santa’s Tea Parties will take place throughout December, with days and times varying by store. Please see the booking page for more details.  

Will my child get to meet Santa?

Yes, each family group will have some individual time with Santa.   

Who are Eskimo Jo Events?

John Lewis is working in partnership with Eskimo Jo Events to deliver their Santa experiences. You may see their company name when booking an event, or in any emails you receive.  

What age is the experience suitable for?

It's suitable for children aged 18 months to 10 years, but babies and children of all ages are welcome.  

How much do tickets cost?

Tickets to Santa's Tea Party cost £25 per child (plus a £2.50 booking fee) and £8 per adult (plus an 80p booking fee). This includes a drink and snack for everyone attending.  

Why do I have to pay a booking fee?

The booking fee covers the cost of issuing your tickets and the customer service.    

Is there a charge for babies under 12 months?

If you’re bringing a baby on their own or want your baby to receive a gift, you'll need to pay the full child price. Babies under 12 months who are accompanying a paying sibling and don't need a gift are welcome free of charge and don't require a ticket.  

Do you offer carers tickets?

We offer registered carers one free ticket for each paying child who requires care. To make a booking that requires a free carer, please email our customer service team at tickets@eskimojoevents.co.uk with proof of entitlement.

Can I book a special needs group and school party visits?

Please email tickets@eskimojoevents.co.uk to discuss your visit and any special requirements.    

Why should I book in advance?

We recommend that you pre-book tickets to avoid  disappointment. Availability isn't guaranteed, and tickets sell quickly.  

Will I receive a ticket once I've booked?

Yes, you’ll be emailed an e-ticket. You can either print your ticket or show it on your mobile phone at the entrance to the experience.  

Do you offer refunds?

Unfortunately, we’re unable to refund tickets. If the event can't go ahead, you'll receive a refund. To protect you if you can no longer attend the event, we offer a ticket refund promise policy as an additional option when purchasing your tickets.  

Can we change the time or date of our booking?

In exceptional circumstances, we can change the  time or date to another available slot. If an alternative slot isn't available, unfortunately, we won't  be able to offer a refund.  

When should I arrive?

Please arrive no earlier than 10 minutes before your pre-booked time slot.  We may not be able to admit latecomers into the experience as we can't delay session start times or interrupt the experience once it's begun.  

Where are the Tea Parties being held?

Santa’s Tea Party is being held in The Place to Eat or Platter depending on location.  

Is there somewhere to leave buggies?

Yes, there's an area to park your buggy, but please be aware that buggies are left at your own risk.  

Is there wheelchair access?

Yes, there's full disability access throughout the experience.   

Are there toilets and baby change facilities?

Yes, all our stores have parent rooms with baby changing facilities.  

Can we bring food and drink into the experience?

We kindly ask that you don’t bring your own food and drink to Santa's Tea Party. Each paying guest will receive a drink and a snack. If you  have special dietary requirements, please email our customer service team at tickets@eskimojoevents.co.uk and we’ll do our best to accommodate you.    

Can we take our own photographs with Santa?

Yes, we’re happy for you to take your own  photographs when meeting Santa.  

Have all staff been security checked according to government guidelines?

Yes, all staff are checked to the relevant level for this experience.  

Are dogs allowed?

Unfortunately, dogs aren't allowed to join Santa’s Tea Party. However, guide dogs are welcome.

How do I sign up to be a My John Lewis Member?

You can become a member by following this link https://www.johnlewis.com/our-services/my-john-lewis

Where do I find my MyJL number?

This can be found in the “Membership card” section of the “Account” tab on the John Lewis App. Or alternatively under the “Membership card” section of the “My John Lewis Rewards” section on our webpage. 

Why does my store not have a Santa Experience this year?

Our goal is to provide the best experience for all of our guests. To deliver this specific type of interactive experience safely and comfortably, a unique shop layout with suitable space is required. Regrettably, this means that not all John Lewis shops are able to host a Santa’s Tea Party this year.

Last year, you had a Grotto in some shops, why are these not available this year?

Every year, John Lewis looks closely at the feedback from guests to figure out how to make the festive season even more magical, comfortable and seamless. Based on what families have shared in previous years, the decision was made to focus on Santa Tea Parties for this festive season.

In-store events at John Lewis & Partners

These terms and conditions apply to this Event organised by John Lewis PLC ("JLP", "we", "us" or "our"). The customer ("you") should read this document carefully before booking to attend the Santa Experiences (defined below). This document has legal consequences and will affect your legal rights and will limit your ability to bring future legal actions, however it will not affect your statutory consumer rights. The following Santa experiences ("Santa Experiences") will take place in-store throughout December 2026:

a) Santa’s Tea Party

1. Access to these Events requires pre-booking and can be booked online at https://tickets.eskimojoevents.co.uk/landing/JLP26

2. Tickets may be available to purchase on the day subject to availability.

3. Tickets are available exclusively for My John Lewis customers to book from 26 August – 28 September. Customers must show their My John Lewis membership card on arrival.

4. From 28 September, tickets are available for all customers to book.

5. Santa’s Tea Parties will take place in store from 4 – 24 December 2026. The start and finish dates will differ per store.

6. Tickets are subject to availability.

7. You are responsible for ensuring that the details you submit to us are correct and up to date, such as your name, address, email address and telephone number.

8. Tickets cost: a. Santa’s Tea Party: £25 per child + £8 per adult. All tickets will be charged a 10% booking fee.

9. Payment of the ticket must be made in full at the time of booking. All amounts quoted are inclusive of VAT. Booking is not complete until payment has been received in full in cleared funds and we have sent you an acknowledgement email or we have otherwise confirmed your booking.

10. The booking and payment process for the event is facilitated by Eskimo Jo Events (the Provider). Your personal information will be processed on our behalf by the Provider and any subsequent data processor supplying booking and payment services in accordance with our instructions and in compliance with any applicable data protection legislation.

11. The Event will be hosted in store only at the selected John Lewis stores, date and time as outlined on your ticket. Confirmation of your ticket will be sent to the email address entered on your ticket.

12. We reserve the right to cancel the Santa Experiences, with reasonable notice and we will notify you at the earliest opportunity should this happen. You will be informed of a cancellation by either email, to the email address entered on your ticket, or by phone via the telephone number entered on your ticket. You will be refunded the fee paid for the ticket.

13. All events will start at their scheduled start time; to enable admission and for event set up we ask that attendees arrive 10 minutes before the start time.

14. For events that don’t include or involve alcohol, any child attending an event must be accompanied by a parent/guardian over the age of 18. The accompanying adult will be solely responsible for any child or children attending this event.

15. Except as expressly provided in these terms and conditions, we exclude all representations, conditions and warranties whether express or implied (by statute or otherwise) to the fullest extent permitted by law. We do not seek to exclude or limit our liability to you where it would be unlawful to do so.

a. Please note that the Santa’s Tea Party experiences are provided for domestic and private use only. You therefore agree not to use the Santa’s Tea Party experiences for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

b. You are responsible for your actions whilst attending or participating in the Santa’s Tea Party experiences. To the fullest extent permitted by law, we accept no responsibility for your actions or the consequences of such actions.

16. IF YOUR TICKET INCLUDES A GIFT:

a) By purchasing a ticket to some of our events, customers will receive a gift. The gift is included in the ticket price.

b) Customers will be entitled to one gift per full priced child’s ticket only.

c) The gift will either be an age-appropriate Plus-Plus or Plus-Plus BIG toy

d) The gift is subject to availability. Gifts are non-transferable, non-refundable and, unless stated, there are no cash alternatives.

e) We reserve the right to change the gift at any given time.

f) The gift will be given at the in-store event you have purchased a ticket for.

g) Gifts cannot be exchanged for cash.

17. Photography and Videography

a) By purchasing a ticket and attending any of the Santa’s Tea Party experiences, you agree that we will own all intellectual property rights to any photos and videos taken by a third party authorised by us during the Santa’s Tea Party experiences and such photos and videos will amount to JLP and Waitrose event materials (JLP and Waitrose Event Materials). Such photos and videos will contain the attendees at the Santa’s Tea Party experiences. As a result of such ownership, we have the right to use the JLP and Waitrose Event Materials taken at these Santa’s Tea Party experiences for both internal and marketing purposes. If you do not agree to this, please do not purchase a ticket or use these services.

b) As these Santa’s Tea Party experiences are open for anyone to attend, you acknowledge that other attendees will be taking their own photos and videos at these experiences. As such, we are not responsible or liable to you for other attendees' personal photos that may contain you or your child and what they do with these photos and videos after the Santa’s Tea Party experiences.

Appendix 1

In addition to the terms and conditions detailed above, the following additional terms and conditions shall apply in respect of any Santa’s Tea Party experience.

These terms and conditions set out the basis on which the John Lewis Partnership will provide services to you and anyone you book a Santa’s Tea Party experience for. For the purposes of these terms and conditions, the John Lewis Partnership includes John Lewis Plc and Waitrose Limited ("John Lewis", "us", "we", "our"). These terms and conditions apply to your use of our in-store events services (the Services). The Services means all services provided by John Lewis to you for the purposes of booking, accessing and attending events in store.

By booking a Santa’s Tea Party experience or otherwise using the Services, you confirm that you accept these terms of use and that you agree to comply with them. You also confirm this for anyone you make a booking for. If you do not agree to these terms, please do not use the Services.

We may amend these terms from time to time. Every time you wish to use the Services, please check these terms to ensure you understand the terms that apply at that time. Your continued use of the Services following such change shall be deemed to be your acceptance of such change.

Payments & Cancellations

If a fee is applicable for the booking of any Santa Experience, this will be communicated to you in the terms and conditions specific to the event in question and at the time of booking, in advance of any payment.

Tickets are non-refundable. Tickets may have the option to be transferred to an alternative date and time prior to the event taking place, subject to availability.  A Ticket Refund Protection Plan is offered at the point of ticket purchase which will provide a refund subject to set criteria if purchased.

Any personal data collected through the booking process will be processed in line with our Privacy Policy and the terms and conditions detailed below under "Privacy & Security".

We will not be responsible for any remedy for inconvenience or other related costs that you may incur resulting from the cancellation, postponement or changes to any Santa’s Tea Party experience.

Conduct

We will not tolerate any behaviour or conduct which, in our reasonable opinion, poses a danger or causes or is likely to cause nuisance, annoyance, offence or distress to any participant of a Santa’s Tea Party experience. We reserve the right to blacklist you from our Services and/or take any appropriate legal action, in the event that a legitimate complaint is made about your conduct during a Santa’s Tea Party experience.

You must not use equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data of the Santa Experience. Any recording made of an event in breach of the conditions shall belong to us.

You may be refused admission to, or be asked to leave, the Santa Experience at any time if:

(a) you fail to comply with any of the Conditions or any instructions given by us, our employees or agents;

(b) in our reasonable opinion you are unfit to attend the event;

(c) your ticket(s) are void; and / or

(d) the host (acting reasonably) considers it appropriate.

If you are asked to leave, you will not be entitled to a refund, nor will we be responsible for any other loss or expense incurred in association with attending the event.

Privacy & Security

When you sign up for any Santa’s Tea Party experience or otherwise use our Services, we will process any personal data you may submit to us in accordance with our Privacy Policy, which can be found here https://www.johnlewis.com/customer-services/shoppingwithus/privacy-notice. When you use the Services, John Lewis Plc is the data controller of your personal data.

The personal data we collect about you may include your name, date of birth or age, email, address, telephone number, debit/credit card details, image/video and marketing preferences.

We will process your personal data in order for us to fulfil our contractual obligations to you, for compliance with our legal and regulatory obligations, where you have consented to us processing your personal data (e.g. to receive marketing and updates from us) and where such processing is necessary for the fulfilment of our legitimate interests. Our legitimate interests include, being able to effectively communicate with you about the Services you have asked us to provide, keep effective records, sell part or all of our business to a future purchaser, to effectively manage and administer our business, to ensure the safety and security of the Services and those that use it, and sending you marketing and updates.

We will collect your personal data when you visit our website, sign up for a Santa’s Tea Party experience or otherwise avail of any of our Services, subscribe for marketing and updates from us, comment on any of our products and services, and contact us with any queries or complaints. Please see our Privacy Policy for further details on when we collect your personal data. If you choose to sign another individual up for a Santa’s Tea Party experience, you acknowledge and agree that you will only do so if you have consent to do so from that person. You further agree to inform the relevant person that their personal data will be processed by John Lewis in accordance with our Privacy Policy and these terms and conditions.

The personal data you submit in the course of booking a Santa’s Tea Party experience or when otherwise using the Services, may be shared with trusted third parties where this is necessary to provide the Services. These third parties may include IT companies that support our website and business systems, partners that help us manage your booking and partners that provide the online platforms which allow you to access the Santa’s Tea Party experiences. We may also share your personal data with other companies in the John Lewis group where this is necessary to provide you with your requested services, or where we have a legal or legitimate business need to do so. Further details of who we share your personal data with are available on our Privacy Policy.

In certain circumstances, it may be necessary for us to transfer your personal data to countries outside the European Economic Area (EEA), such as the USA. This will usually be the case where our trusted third-party partners and suppliers are based in non-EEA countries. Where we transfer any personal data to a country outside the EEA, we will always do so in compliance with applicable laws (including data protection laws). This will normally involve transferring your personal data to a non-EEA country:

1. on the basis that the recipient country offers an adequate level of protection for your personal data;

2. under EU Commission approved Standard Contractual Clauses;

3.under an approved data sharing scheme, such as the EU-US Privacy Shield framework.

If you would like further information on the transfer of your personal data to non-EEA countries, or if you would like to see a copy of the safeguards put in place to protect your data, please contact us at the details provided in our Privacy Policy. You have a number of rights in relation to your personal data. This includes the right to ask us to access, correct, erase, object to the processing of or restrict the processing of your personal data. Additionally, you also have the right to ask us to transfer your personal data to a third party where possible, and the right to withdraw your consent to our processing of your personal data (where we obtained your consent to process your data). For further information on the rights that you have, and how you can exercise them, please see our Privacy Policy. Please be aware that if you choose to exercise certain rights (such as the right to erasure or objection), it may no longer be possible for us to provide you with the services or information that you have asked for. We will not retain your personal data for longer than necessary to provide you with the services that you have requested, or if longer, the period of time required by applicable laws and regulations.

Santa’s Tea Party experiences may include a feature that allows video, audio and any documents and other materials to be exchanged or viewed during a session and we may record Santa’s Tea Party experiences for safety and security purposes.

For further information on how we process your personal data, including who you can contact if you have any queries or complaints, or if you would like to exercise any of your data rights, please see our Privacy Policy.

IT Security

If you choose, or you are provided with, any user identification code, password or any other piece of information by us, or by a third-party provider, as part of the Services, you must treat such information as confidential.

We do not guarantee that our site, or the provision of the Services, will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. We recommend that you use your own virus protection software.

Intellectual Property

We are the owner or the licensee of the intellectual property rights in our websites and the Santa Experiences, as well as any Santa’s Tea Party experience materials. Those works are protected by copyright law, and all such rights are reserved. You must not use any part of the Santa’s Tea Party experience content or materials for commercial purposes without obtaining a licence to do so from us or our licensors.

Miscellaneous

These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. The courts of England will have exclusive jurisdiction for any dispute arising under or in relation to them. If any provision of these terms and conditions is found to be unlawful, void, or for any reason unenforceable by a court, then that provision shall be deemed severed from the rest of these terms and conditions and shall not affect the validity and

enforceability of the remaining provisions. No delay or failure by us to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them, nor will any single or partial exercise of these powers, rights or remedies preclude any other or further exercise of them.

Any questions regarding these terms and conditions, or if you have any issues or complaints, should be directed to tickets@eskimojoevents.co.uk