GiftsMarc Jacobs: 20% offElemis: 15% offClarins: 15% offShop all Beauty OffersGifts for MumMother's Day CardsPersonalised Mother's Day GiftsMother's Day Food & HampersPampering & Relaxation GiftsBeauty: 15% off selected linesShop Mother's Day GiftsGifts for HerGifts for HimGifts for EveryoneGifts for KidsGifts for Teenage GirlsGifts for Teenage BoysGifts for CouplesGifts for BabiesGifts for GrandparentsGifts for PetsGifts under £20Gifts under £30Gifts under £50Gift CardsWellbeing GiftsGifting CollectionsUnusual GiftsLuxury GiftsNovelty GiftsGifts for Home LoversWedding GiftsWaitrose FloristAll Gift Food & DrinkHampersAlcoholTea & Hot ChocolateChocolateSweets & FudgeEaster FoodEasterBirthdayWeddingThank YouEngagementBaby ShowerNew BabyChristeningAnniversaryBeauty & Fragrance SetsPampering & RelaxationCandles & Diffusers ToysJewelleryMen's SocksPersonalised GiftsGift ExperiencesHaberdasheryGames & PuzzlesCraftsStationeryBooksGifts for TechiesGifts for Music LoversGifts for Sporty TypesGifts for GardenersGifts for LEGO loversBirthday CardsGreeting CardsWrapping PaperNotecards & InvitationsParty Decorations & AccessoriesShop by RoomBedsMattressesBeddingElectric BlanketsBedside TablesCurtains & BlindsKids BedroomShop allTVsSofas & ArmchairsTV StandsCoffee TablesSide TablesCeiling LightsRadios & SpeakersShop allTowelsBath & Shower MatsBathroom BinsBathroom ScalesBathroom CabinetsBathroom LightsBeauty ToolsShop allPlates & BowlsPots & PansKitchen BinsWine CabinetsCooking & MicrowavesDishwashersCoffee MachinesShop allDining TablesDining ChairsCabinets & SideboardsGlasswareRugsBar Chairs & StoolsFloor LampsShop allDesktop PCsLaptopsMonitorsPrintersComputing AccessoriesOffice DesksOffice ChairsDesk & Table LampsShop allHome & GardenGet up to £100 off when you spend £500 on HomeLe Creuset: 40% offCook & Dine: 20% offBedding: 20% offTowels: 20% offCushions: 30% offCurtains: 20% offShop all Home OffersDuvet Covers & SetsBed SheetsPillowcasesDuvetsPillowsBedspreads & ThrowsKids' BeddingShop all BeddingBathroom AccessoriesTowelsBath & Shower MatsBathroom MirrorsBathroom CabinetsLaundry BasketsLaundry & Utility RoomCookware & BakewareTableware & CutleryDrinkware & GlasswarePots & PansFood PreparationServewareKitchen UtensilsKitchen BinsCurtains & BlindsShuttersCushions & Bean BagsCarpets & FlooringRugsThrows & BlanketsStorageWallpaperHome AccessoriesCandles & DiffusersWall Art & PrintsPhoto & Picture FramesMirrorsVasesClocksHaberdasheryShop GardenNew In HomeNew Home BrandsHome TrendsTrending: Sky BluesMothers DaySpecial BuyGardenBedroomLiving RoomBathroomDining Room Kitchen Home OfficeKids' Bedroom Laundry & Utility RoomHallwayHome GymInterest Free Credit: find out moreIdeas & InspirationHome Buying GuidesHome Design ServiceHome ServicesHome InsurancePet InsuranceFurniture & LightsGet up to £100 off when you spend £500 on HomeSwyft: 20% offMattresses: 20% offSofas & Armchairs: Up to 30% offLiving & Dining: 20% offBedroom Furniture: 20% offLighting OffersShop all Home OffersBedroomKids' BedroomLiving RoomBathroomDining RoomKitchenHome OfficeHallwayGardenBedsMattressesBedside TablesChests of DrawersDressing TablesWardrobesKids' BedroomShop all SofasSofa BedsSnugglersArmchairsFootstoolsGarden FurnitureShop allCabinets & SideboardsSide TablesTV StandsCoffee TablesBookcases & ShelvingConsole TablesShop allDining TablesDining ChairsDining BenchesBar Chairs & StoolsOffice DesksOffice ChairsHome StorageCeiling LightsDesk & Table LampsFloor LampsWall LightingLamp ShadesOutdoor LightingLight BulbsShop allNew In FurnitureNew Home BrandsTrending: Sky BluesNew: Easy KlixHome TrendsInterest Free CreditSleep SanctuaryFitted KitchensFitted BedroomsCarpetsVinyl Flooring Wood FlooringCarpet AccessoriesElectricalsShop all Electrical OffersSony TVs: Save up to £200Laptops: Save up to £200Apple: Save up to £50Fitbit: Save up to £30Vacuums: Save up to £80TelevisionsBest TVs under £500Soundbars & Blu-rayTV AccessoriesStreaming & CatchupSpeakers & Sound SystemsHeadphonesiPad & TabletsLaptops & MacBooksDesktop ComputersComputing AccessoriesMonitorsProjectorsPrintersGamingLaundryRefrigerationDishwashingCookingEnergy Efficient AppliancesWinter WarmersAir FryersMobile PhonesCamerasSmart & Fitness WatchesWellbeing TechnologyFitness MachinesSmart HomeHome TelephonesTop Travel GadgetsHeaters, Fans & DehumidifiersFood Processing Countertop CookingCoffee MachinesKettlesToastersVacuum CleanersBeauty Tools & DentalIroningAppleBoschDysonHPLGPanasonicSamsungSonyNew in ElectricalsMother's Day GiftingElectrical Buying GuidesWhat is Quiet Mark?Gaming Room IdeasTech tipsWork from home gadgetsJoin the quiet revolutionShop all Electrical OffersEnergy Savings by YourekoWomenNew InTrending NowBlazersCashmereCoats & JacketsCo-ord Sets & SuitsDressesHoliday ShopJeansJumpers & CardigansJumpsuitsLinenLoungewearMaternity ClothesModest ClothingOccasionwearPlus SizePetiteShirts & TopsShortsSkirtsSports ClothesSweatshirts & HoodiesSwimwear & BeachwearTrousers & LeggingsWedding ShopWorkwearWedding Guest DressesEvening DressesMaxi DressesShop all DressesDress RentalPyjamas & NightwearRobes & Dressing GownsSlippersBrasKnickersSocksTightsShapewearShop all LingerieAnkle BootsBootsTrainers & PlimsollsShoesCourt ShoesSandalsHandbagsWomen's JewelleryHats & ScarvesPursesSunglassesOccasion Hats & FascinatorsWatchesUmbrellasBeltsHair AccessoriesMother's Day GiftsTrending: Elemental BluesTrending: John Lewis Must-HavesTrending: Discovery BoutiqueTrending: Big Denim EnergyExplore our BrandsExplore our Trend EditsWomenswear Sale & OffersFashion RentalExplore NowMenNew InBlazersCashmereCoats & JacketsHoliday ShopJeansJumpers & CardigansLinenLoungewearPolo Shirts & Rugby ShirtsShirtsShortsSmart CasualSports ClothesSuits Sweatshirts & HoodiesSwimwearTrousersT-ShirtsWaistcoatsWedding & FormalwearPyjamas & NightwearRobes & Dressing GownsSlippersSocksUnderwearTrainersShoesBootsLoafersChelsea BootsWalking BootsSandalsWellingtonsView allBagsBeltsHatsJewelleryTies & Bow Ties SunglassesWatchesWalletsAftershaveGrooming & SkincareTrending: John Lewis Must-HavesTrending: Discovery BoutiqueTrending: Next-Level LayeringMenswear Sale & OffersExplore our Trend EditsExplore our BrandsBeautyPerfume: 15% offAftershave: 15% offGift Sets: 15% offMakeup: 15% offSkincare: 15% offBenefit: 20% offShop allNew: The INKEY ListNew: Sol de JaneiroCHANELCharlotte Tilbury CliniqueDIORJo Malone LondonMedik8Our BrandsShop all MakeupFoundationsLipsticksEyeshadowsTinted MoisturisersMascarasNail Polish & CareHand & Nail SetsColour CorrectorsMakeup AccessoriesWomen's PerfumeMen's AftershaveUnisex FragranceSpring FragrancePerfume Gift SetsDiscovery SetsHair MistsCandles & DiffusersSkin CareCleansersMoisturisersLip Oils & BalmsBath & BodyHand & Foot CareSun Cream & After SunFace Cleansing ToolsMen's Grooming & SkincareHair CareShampooConditionerHair TreatmentsHair Styling ProductsHair BrushesElectrical Hair & BeautyMen's AftershaveMen's Grooming & SkincareShavers, Body Groomers & Hair TrimmersMen's Gift SetsShop all WellnessSleep & RelaxEnergy & FocusRecovery & ImmunityMore Wellbeing IdeasOffersGift SetsNewTrendingLuxury BeautyVegan BeautyWellnessExclusivesMother's Day Beauty BoxBaby & KidsYounger Girls (2-7 Years)Older Girls (8+ Years)Younger Boys (2-7 Years)Older Boys (8+ Years)Girls' Shoes Boys' ShoesGirls' PyjamasBoys' PyjamasGirls' AccessoriesBoys' AccessoriesGirls' Underwear & SocksBoys' Underwear & SocksSchool UniformParty & OccasionwearFancy Dress CostumesSportswearAll Girls' ClothesAll Boys' ClothesBaby ClothesBaby Girls' ClothesBaby Boys' ClothesNewbornToddlerSleepsuitsMultipacksAccessoriesParty & OccasionwearShop all Baby ClothesShop all ToysBaby ToysGames & PuzzlesSensory ToysCharacter ShopGifts for BabiesGifts for KidsOutdoor ToysCar SeatsPushchairs & StrollersTravel Systems & BundlesPushchair AccessoriesBaby CarriersTravel CotsTravel EssentialsShop all Buggies & TravelBedding & BlanketsCots & CotbedsCribs & Moses BasketsSleeping AccessoriesBaby Proofing & HealthcareNursery FurnitureShop all Kids' BedroomInterest Free CreditBathingChangingWeaning & HighchairsBottles & MachinesBreastfeedingBibs & Feeding EssentialsShop all Bathing & ChangingShop all Feeding & WeaningLittle Acorns: 10% offNursery Furniture & Bedding: 20% offKids Furniture & Bedding: 20% offSale & OffersBaby & Kids' BrandsHoliday ShopFamily Days InRainy Days OutBabies' First Week at HomeKids Clothing Rental: thelittleloopBaby & Nursery AdviceNew Baby ChecklistBuying GuidesShoe Fitting ServiceFirst Shoes Guide5 ways to upcycle old baby clothesSport & TravelWomen's Sports ClothingMen's Sports ClothingWomen's Sports TrainersMen's Sports TrainersHome Gym EquipmentSports EquipmentBikesTreadmillsExercise BikesCross TrainersWeightsSmart & Fitness WatchesSports HeadphonesGym, Training & FitnessCyclingRunningSwimmingYoga & PilatesGolfWalking & HikingSkiingSports RecoveryHoliday ShopBackpacksCabin CasesSuitcasesHoldalls & Weekend BagsTravel AccessoriesCampingOutdoors & AdventureHaberdasheryGames & PuzzlesCraftsStationeryBooksSewing Machines Wool & YarnArt SuppliesadidasPelotonBerghausBromptonBullpadelSweaty BettyTherabodyThe North FaceUnder ArmourRoxyExplore our BrandsWellbeingSports & Travel Sale & OffersExplore our Sports BrandsSki Wear RentalBuying the best running gearBuying home gym equipmentBest fitness trackersPeloton Buying GuideNew InAll Women's New inTrending NowDiscovery BoutiqueElemental BluesHoliday EditBig Denim EnergyExplore our Trend EditsAll Men's New inNew in JumpersNew in TopsDiscovery BoutiqueSmart CasualHoliday EditExplore our Trend EditsNew in BeautyNew in Gift SetsNew in PerfumeNew in MakeupNew in SkincareNew in AftershaveNew in HomeNew in FurnitureNew in LightingHome TrendsTrending: Sky BluesTrending: ModernTrending: ClassicNew in GirlsNew in BoysNew in BabyNew in NurseryNew in ToysNew in ElectricalsNew in SamsungNew in AsusNew in BekoSister JaneLindexLights & LampsBronte By MoonEasyKlixSol de JaneiroNudestixThe INKEY ListSale & OffersHome & FurnitureWomenswearMenswearBaby & KidsBeauty & FragranceElectricals Sport & TravelNurseryToysPerfume: 15% offGift Sets: 15% offSkincare: 15% offMakeup: 15% offBath & Body: 15% offAftershave: 15% offShop all Beauty OffersShop all Electrical OffersSony TVs: Save up to £200Laptops: Save up to £200Apple: Save up to £50Fitbit: Save up to £30Vacuums: Save up to £80Cook & Dine: 20% offMattresses: 20% offBedding: 20% offSofas: Up to 30% offCushions: 30% offLighting OffersAll Furniture OffersJigsaw: 20% offWhite Stuff: 20% offDressesHandbags & PursesTrousers & LeggingsShoes & BootsJumpers & CardigansJumpers & CardigansCoats & JacketsSweatshirts & HoodiesShirtsNightwearShoes & Boots: 50% offAccessories: Up to 50% offNursery: 20% offKids Bedroom: 20% offToysGirlswearBoyswearGirls' ShoesBoys' ShoesTheragun offersWomen's SportswearMen's SportswearSports Equipment RunningGym, Training & FitnessCycling
CLICK & COLLECT

Click & Collect is available from John Lewis, Waitrose and hundreds of other locations 
 - just select your nearest collection point when you place your order

shop icon

Free Click & Collect for orders over £30

or just £2.50 if you spend less

Collect + icon

Local Collection Network from thousands of local convenience shops

 Free for orders over £30, otherwise it's £2.50

clock icon

Choose a collection day to suit you

Next day collection available at some locations

New locations, in addition to our John Lewis and Waitrose shops, will be listed on the checkout page.

You can also choose Collect+ and have your order delivered to one of thousands of local shops nationwide.

Shop your favourites across fashion, home, electricals and more and collect at your convenience.

You can also collect from thousands of local shops.


Start shopping

CLICK & COLLECT OPTIONS
John Lewis & Partners and Waitrose & Partners shops

John Lewis & Partners and Waitrose & Partners
Click & Collect is available from most John Lewis & Partners and Waitrose & Partners shops*

To Click & Collect an online order:

  • Choose 'Collection' at checkout
  • Enter your postcode for a list of Click & Collect locations near you
  • Select your preferred collection point and continue to payment

Choose a collection day to suit you

  • Your order will be delivered to your chosen shop and ready to collect on a day of your choice
  • Collect during the shop's opening hours (except browsing time on Sundays)
  • We'll contact you when to come in to collect your order. Collections start from 3pm

Read the FAQs below for more information 

*Click & Collect is not available at the following shops: Welcome Break sites, or Waitrose & Partners branches within John Lewis & Partners Horsham, Ipswich and Kingston.

Selected Booths food & wine stores

Booths food & wine stores
You can collect online orders from selected Booths grocery stores.

To Click & Collect an online order at Booths:

  • Choose 'Collection' at checkout
  • Enter your postcode for a list of Click & Collect locations near you
  • Booths stores will appear in the list of locations if available - select your preferred collection point and continue to payment

Order before 8pm for delivery on Mondays, Wednesdays and Fridays

  • Delivered to your chosen Booths and ready to collect on your selected day
  • Collect during Booths store opening hours
  • Please note: orders placed after 8pm will be available to collect in 2 days

Returns can also be made to Booths stores if the order was originally collected from that location.

Shell Select

Shell Select locations

You can collect online orders from selected Shell Select locations

To Click & Collect an online order at a Shell Select location:

  •  Choose 'Collection' at checkout
  •  Enter your postcode for a list of Click & Collect locations near you
  • Shell Select locations will appear in the list of locations if available
  • Select your preferred collection and continue to payment

Order before 8pm for next day delivery

  • Delivered to your chosen Shell Select and ready to collect after 4pm the next day
  • Collect during the Shell Select opening hours (opening times will be listed on the checkout page)
  • Please note: orders placed after 8pm will be available to collect in 2 days

Returns can also be made to the Shell Select location that you originally collected your order from.  Find out more about ways to return Click & Collect orders.

 

Selected Dobbies garden centres

Dobbies garden centres

You can collect online orders from selected Dobbies garden centres.

To Click & Collect an online order at Dobbies:

  •  Choose 'Collection' at checkout
  •  Enter your postcode for a list of Click & Collect locations near you
  • Dobbies garden centres will appear in the list of locations if available - select your preferred collection point and continue to payment

Order before 8pm for delivery on Mondays, Wednesdays and Fridays

  • Delivered to your chosen Dobbies and ready to collect on your selected day
  • Collect during Dobbies opening hours
  • Please note: orders placed after 8pm will be available to collect in 2 days

Returns can also be made to Dobbies if the order was originally collected from that location.

 

Collect from a local shop

Collect from a local shop

You can also choose to collect from thousands of local shops nationwide. Free for orders over £30, or £2.50 if you spend less.

To collect an online order using the Local Collection Network:

  • Choose 'Collection' at checkout
  • Enter your postcode for a list of Click & Collect locations near you
  • Select your preferred collection point and continue to payment

Order before 4pm Sunday to Friday for next day delivery.

  • Orders placed after 6pm Friday or at any time on Saturday will be ready to collect on Monday.

COLLECTING ORDERS

  • Check the opening times of your chosen shop to see when you can pick up your order, as they all differ. Delivery into a shop can be any time between 7am – 9pm.
  • We’ll send you an email when your order is ready, confirming your unique barcode, pickup location and address. If you’ve given us your mobile number, we’ll also send you a text when your order is ready for collection. You can collect as soon as you’ve received either your email or text.
  • Bring your order confirmation email with you.

You’ll also need your ID.
Bring one of the following to collect your order:

  • Cheque guarantee / Credit / Debit Card
  • Bank / Building society book
  • Valid passport
  • Cheque book
  • Driving licence

If you paid entirely with gift vouchers, a gift card, Apple Pay or Paypal, please bring either your passport, photocard driving licence or your device account number from your Wallet & Apple Pay.

Sending someone else to collect your order

We're happy for someone else to collect your order, but to safeguard you from fraud, the person you've nominated must present your order number and your ID (passport or photocard driving licence).

How long will my order be held?

The collection location will hold your order for 10 days (18 days for Post Office locations), after which they will return it to our warehouse and we’ll refund your account. This may take up to 14 days to process from the date the order leaves the shop.

Can I return a Click & Collect order to a collection location?

Yes, you can return Click & Collect orders to a different local collection location.

See the FAQs below for more information on Click & Collect

 

 

 

 

FAQS
Click & Collect Self Check-In

What is self check-in for Click & Collect?

We’ve introduced ‘self check-in' to create less waiting time when you’re collecting an order. You can let us know when you’re arriving and we’ll start preparing your order for collection.

How do I use self check-in?

If self check-in is available, we’ll notify you when your order is ready to collect and send you a separate text message with further instructions.

When should I check in?

You can check in when you’re on your way or while you’re in the shop. Please speak to a Partner at the Welcome Desk or Customer Collection Point to collect your order.

Where should I go to collect my order?

Once you have checked in you can collect from the Welcome Desk or Customer Collection Point

How long will you hold my order for after I check in?

We’ll hold your order at the Collection Point for a maximum of 30 minutes, but we’ll keep your order in store for 7 days from receiving it, after which we’ll return the order to the warehouse and refund your account. Please note that this may take up to 14 days to process.

What if I don’t want to collect my order right away?

You can let us know whenever you’re arriving using the link in the text message.

Can I still ask for my order when I get to the shop?

Yes, you can choose to check in on the device in store or simply ask a Partner for your order when you arrive.

Can I check in from the car park?

Car park collection is available in some locations. Please park in one of the marked collection spaces when you arrive at the shop and use the link in your text or email to check in. Your parcel will be brought to the car.

Why is Click & Collect not available for my order?

If you’re not given the Click & Collect option at checkout, some of the items in your order are not eligible for this type of delivery. 

Our collection services are only available on items which can be delivered by a single courier, so heavier items which need two people to carry them won’t be suitable for Click & Collect. In addition, items only delivered by our approved suppliers won’t be available for Click & Collect as they'll be delivered direct to your home.

If you’d like to Click & Collect, please place a separate order with the items where the option is available.

Why isn't my Click & Collect order showing as available to pick up tomorrow?

Our order deadline is at 8pm for next day collection where available (not all locations offer next day collections); on rare occasions, we may need to bring this forward, but you'll always be shown the earliest collection date in checkout.

How will I know when my Click & Collect order is ready?

You will recieve an email when your order is ready, confirming your chosen shop.

I've lost my order confirmation email or text message - What can I do?

Please check the junk mail folder within your email account, as occasionally confirmation emails can end up here.

Otherwise, if you were logged in to your online account when you made the purchase, simply sign in and find the order number from the relevant purchase. Make a note of this and bring it to the shop when you collect.

If you weren’t logged in at time of purchase, we may still be able to release your order if collecting from a John Lewis & Partners store only. Bring your photo ID or passport and quote your name and postcode to the collection Partner at the desk.

To keep your order safe, we don’t let anyone collect on your behalf unless they have your order number and their photo ID.

I haven't had an email or text message to confirm my order has arrived - what should I do?

If you ordered before 8pm, your order will be available to collect the next day from 3pm (dependent on your chosen location); so please wait until after 4pm to contact us. If there’s any delay to your order, we’ll text you (if you’ve given us your mobile number) to let you know.

If you still haven’t received a confirmation message after 4pm the following day, our Customer Services team should be able to check the location of your parcel. Call them on 03456 049 049 7am - 11pm, 7 days a week.

What do I need to bring with me when I collect my order?

When you collect your order, we'll ask you for:

  • The 9-digit order number and
  • The name on the order

If you paid by credit agreement, you'll also need to bring:

  • Your passport or
  • Your photo driving licence

Someone else can collect the order for you, unless it was paid for by credit agreement.

If you're collecting an age-restricted item, such as alcohol, please bring proof that you're aged 18 or over. It's our policy to ask this if you look younger than 25.

Can someone collect on my behalf?

We're happy for someone to collect your order on your behalf, but to safeguard you from fraud, there are a few things they will need to bring.
If someone else is picking up your Click & Collect order for you, they'll need to bring your order number and their own photo ID.


If they're picking up your order from one of our local collection points, they'll need to bring your order number and your photo ID. If it's an Evri collection point, they need to bring the ready for collection confirmation and their own photo ID.


If you bought the items through a credit agreement, you'll need to collect the order in person.

How long will you hold my order?

We’ll hold your order for 7 days (Click & Collect), 18 days (collect from Post Office) or 10 days (other collection points). After that, we’ll return it to our warehouse and refund your account. This can take up to 14 days.

What time shall I pick up my order?

You can collect after 3pm on your chosen day, but please wait for our email or text confirmation before you set off. Please check the opening times of your chosen location as they all differ. Please note: during browsing time on a Sunday you won't be able to collect your order if you have chosen to collect from one of our shops.

Where do I pick my order up in store?

John Lewis & Partners and Waitrose & Partners shops

When you arrive, you’ll need to find the Partner managing the queue at the front of the entrance who will show you how to collect your order. If you only wish to collect an order, you’ll be directed straight to the collection point and won’t be able to do any further shopping. If you wish to shop, please stay in the queue and collect your order as normal when you enter the shop.

Look for the 'Customer Collection Point' in John Lewis & Partners or the ‘Customer Services’ desk in Waitrose & Partners, where there’ll be a Partner on hand to help. Some shops also offer self check-in devices.

The location of collection points in Shell Select, Booths and Dobbies will vary. Look out for signage directing you to the correct location.

What is Car Park Collect and which shops offer this service?

You can now collect John Lewis orders at selected Waitrose stores without leaving your car – just park in a ‘Car Park Collect’ bay, and a Partner will bring your shopping out to you.

You’ll be able to see if your local Waitrose is offering the service when you select your collection point on the Checkout page. We are currently looking at new shops where we can offer this service.

Do I need to bring anything with me?

Upon arrival please follow the signs to the designated parking bays where a Partner will come and take your order number, then they will collect your shopping for you. As always, we need to see your 9-digit order number from your text message or email, and proof of ID to release your order.

Is this service available at John Lewis stores?

Not at the moment. The service is currently only available at selected Waitrose shops.

I was unable to collect my Click & Collect order, what happens next?

We’ll hold your order in store for 7 days, 18 days (collect from Post Office) or 10 days (other collection points), after which we’ll return it to our warehouse and refund your account. This can take up to 14 days.

How can I return my Click & Collect order?

You can return a Click & Collect order to:

  • Any John Lewis & Partners shop (this is the fastest way to receive a refund)
  • Any Waitrose & Partners shop (except Welcome Break sites and Waitrose & Partners branches within John Lewis & Partners Horsham, Ipswich, Kingston)
  • Your Waitrose delivery driver
  • Participating Booths locations

You also have the following options to return your Click & Collect order, so long as the parcel you are returning does not exceed the maximum weight or dimension restrictions of the courier:

  • Return to one of our local collection network shops
  • Post it back by Royal Mail
  • Arrange collection or return your order to a participating Evri store.

More information on how to return a Click & Collect order using one of these methods

GET THE MOST OUT OF SHOPPING WITH US

My John Lewis is more than just a membership card. You’ll receive exclusive offers, vouchers and events throughout the year.

ENJOY MORE ON OUR APP

Download our app today to easily shop with us from your smartphone. Plus, create product wishlists to share with friends and family, enjoy easy access to your online orders and quickly find any product guarantees.