Customer services

John Lewis & Partners Pattern

International delivery

CORONAVIRUS INFORMATION FOR OUR CUSTOMERS

The situation around COVID-19 is changing rapidly. Where our operations continue, deliveries are largely continuing as normal, but we are seeing delays of 24-72 hours to countries that have special measures or restrictions in place. Australia and Qatar may have delays up to 96 hours.

We have paused deliveries to  Canada, Malaysia, South Africa and Cyprus due to commercial flight restrictions. We will aim to revert to normal operations as soon as usual flight operations resume.

 We'll continue to update this page with any new information as we have it.

We ship to 31 countries worldwide, delivery charges range between £0 and £20 per order

Find selected John Lewis & Partners homewares in a number of outlets outside the UK too - discover more

 

Visa, mastercard, maestro and paypal

PayPal is available only for transactions in GBP, and you can use gift cards for international orders placed via the UK johnlewis.com site, but not via international domains.

Where we deliver to, costs & delivery timescales

We offer delivery of a wide range of fashion and home products from johnlewis.com to international destinations. 

Due to a temporary issue, we can only offer payments in GBP.  This means that some products previously available will temporarily be unavailable for purchase.

To find out if we're delivering to your preferred destination, please see if the country for delivery is listed below..

FREE delivery to the Republic of Ireland when you spend £50 and over (£7.50 if you spend less)
Delivery 2 - 3 days

Delivery charge £7.50

Country Delivery within (working days*)

Republic of Ireland for orders under £50

(Free delivery for orders over £50)

2 - 3

Netherlands, Belgium & Luxembourg

2 - 4

France & Germany

2 - 5

Italy

2 - 6

Austria

3 - 5

Czech Republic, Slovakia & Denmark

3 - 6
Portugal 3 - 7

Poland

4 - 6

Sweden, Hungary, Estonia & Slovenia

4 - 7
Latvia
4 - 8
Finland
5 - 7
Spain & Lithuania We no longer deliver to Spain or Lithuania  from our website

*A working day is Monday to Friday, excluding public holidays, but please note that these may vary from country to country

Delivery charge £15

Country Delivery within (working days*)
Switzerland  3 - 6
Cyprus 3 - 7

Singapore & Malaysia

3 - 7

United Arab Emirates & South Korea

3 - 8

Canada & Qatar

3 - 9
Malta 5 - 7 
South Africa
5 - 9
Philippines
6 - 10
Greece, Norway, Hong Kong, New Zealand & USA We no longer deliver to Greece, Norway, Hong Kong, New Zealand or USA from our website

*A working day is Monday to Friday, excluding public holidays, but please note that these may vary from country to country

Delivery charge £20

Country Delivery within (working days*)
Australia 4 – 10

*A working day is Monday to Friday, excluding public holidays, but please note that these may vary from country to country

John Lewis Vases
John Lewis Vases
John Lewis Scarf

Further information on international shopping

  • If you're ordering for someone else, as a gift for example, please provide an accurate delivery address and the recipient's contact details. They'll be contacted if the gift is held at customs. Please be aware that they may be required to pay local customs taxes and duties if you're sending to destinations outside of the EU.
  • If you'd like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.
  • Please note that the Channel Islands and Northern Ireland are treated as part of the UK, not International delivery.
  • In some but not all instances, the recipient will need to sign for an international delivery; this depends on the local carrier and value of the order. We'd advise you assume that someone needs to be in to receive the parcel.
  • Our Never Knowingly Undersold price promise only applies to shopping in the UK and not internationally
  • Added Care purchase (our Accidental Damage Insurance) is only available for UK orders
  • my John Lewis membership is only available for UK shoppers
  • We're sorry that we can't currently deliver website orders to BFPO addresses
  • Please note that we don't internationally ship to PO boxes
  • Please note that for some destinations we're unable to deliver beauty, bedding (including duvets, pillows and mattress toppers)childrenswear, food and certain fragile, heavy or large products

 

How to shop Internationally

International site
For countries where we have an International site - please visit your required site by clicking on United Kingdom at the top right-hand corner of any page to show a list of destinations, where you may pay in local currency.

Notice: There is a temporary issue that means you will not be able to pay in local currency, however you may continue to shop in GBP. We are looking to resolve this issue as soon as possible.

These countries are as follows: Europe: Austria, Belgium, Cyprus, Estonia, Germany, Hungary, Republic of Ireland, Estonia, Luxembourg, Malta, The Netherlands, Slovenia, Sweden and Switzerland.

Rest or World: Australia, Canada, Malaysia, Philippines, South Africa, UAE

UK site
Or shop our UK site, where a limited assortment of products are available for delivery to the following  destinations.
Czech Republic, Denmark, Finland, France, Italy, Poland, Portugal, Slovakia, Qatar, South Korea and Singapore.

John Lewis Vases

What we can deliver internationally

We deliver a wide range of home and fashion products internationally, but there are certain products which aren't eligible. These include electricals, furniture, nursery travel, window treatments or flooring.

John Lewis Fashion

INTERNATIONAL SIZING GUIDE

Find out how our UK clothing sizes for men, women and children compare to their international equivalents, to be sure you get the perfect fit.

PROCESSING AN INTERNATIONAL RETURN

If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll refund it. Unless faulty, this should be within 35 days of receiving your order. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item is undamaged and unused.

CREATING AN INTERNATIONAL RETURN 

International returns can be managed via our John Lewis returns portal. Country exclusions apply - see below for detail. To complete your return, please follow the link, enter your email address and original order number.

The John Lewis International returns portal is unable to support returns to the following countries:

Europe: Cyprus, Greece, Hungary, Poland, Portugal and Norway

Rest of the world: Canada, Hong Kong, Malaysia, New Zealand, Singapore, South Korea, Qatar, and the Philippines.

If you wish to return an order from any of these countries, please follow the below instructions:

  • Package your Item(s) up securely with the delivery note inside and mark the outside of your parcel with 'RETURNED GOODS' and send to Unit A, Unit 1 Saxon Avenue, Grange Park, Northampton, NN4 5EL. Please make sure that whatever your reason for returning goods, you obtain proof of postage from your post office, and we'll credit your account as soon as possible.
  • If you have changed your mind about keeping the item, you'll need to pay for the return postage, and we won't refund the original delivery charge. 
  • If you're exercising your EU right to cancel your order within 14 days, we'll refund you for the products and the original standard delivery charge. If your item is damaged, faulty or not as described, please call us on +44 1698 54 54 54
  • Keep your proof of return until you receive confirmation you have been refunded. You will receive a refund within 28 days to the payment method that you have used to place your order.
  • We’re unable to offer international customers refunds or exchanges, unless faulty, on perishable goods; swimwear or underwear that has been worn; used bedding; pierced earrings; products that have been personalised or specially ordered for you.

Please note that anything you've bought from our UK shops or from johnlewis.com cannot be returned to any of our international outlets. Please contact Customer Services directly to discuss your return.

Returns cost by country

Country

Cost of return

Belgium

We offer FREE returns to your country. To create a return, please visit the John Lewis & Partners portal here. 

 

France
Germany
Ireland
Italy
Netherlands
Spain
   
Denmark

To create a return, please visit the John Lewis & Partners International returns portal here.

Returns are priced at £4.99

Finland
Sweden
USA
   
Australia

To create a return, please visit the John Lewis & Partners International returns portal here.

Returns are priced at £15

Austria
Czech Republic
Estonia
Latvia
Lithuania
Luxembourg
Malta
Slovakia
Slovenia
South Africa
Switzerland
UAE
   
Canada Please return your parcel using your preferred method. Please be aware we don’t offer free returns. Postage is paid by the sender and won’t be refunded by John Lewis & Partners.
Cyprus
Greece
Hong Kong
Hungary
Korea, Reublic of
Malaysia
New Zealand
Norway
Philippines
Poland
Portugal
Qatar
   

VAT AND CUSTOMS PAYMENTS

Business Customers

If you are a business customer from anywhere in the world wishing to purchase goods from us please use our International Export department.

VAT - EU

Under UK & EU VAT Law, VAT is due on all sales to private individuals where the goods will be taken to or delivered to an address in the EU.

VAT & Customs Payments – Non EU

UK VAT is not charged where the goods are exported, and the export is evidenced, to a destination outside the EU.

Goods exported by John Lewis International

Where goods are delivered to destinations outside the EU by John Lewis International these may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the goods is responsible for all customs formalities at importation, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges.

The recipient of the goods, who may not be the person who has ordered them, will receive a separate request for payment of these charges. 

Please read our International Terms and Conditions (Section 7) for country-specific information.

Channel Islands

While the Channel Islands are part of the UK, the goods may still be liable for Customs duties and VAT in accordance with Channel Islands import rules.

As we have no control over these charges and cannot predict what they may be, we are sorry that we are not able to offer any assistance on these processes. We would advise that you check the import charges applicable in any non-EU country before ordering goods to be delivered there.

If you're ordering goods to be delivered to someone else, please make sure they are aware that they'll be responsible for these additional charges.

 

contact us

Email us customerservices@johnlewis.com

or call our Customer Services team, 7 days a week, 7am to 11pm (UK time) on +44 1698 545 454

Terms & conditions

Check the small print for our international delivery service, including information concerning duty payments and delivery. Foreign language translations of Terms and Conditions are available via the links at the top of this page

INTERNATIONAL RETURNS

If you would like to find out costs and how to return an International order, visit International Returns

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