We offer guarantees on John Lewis & Partners bedding products:

• 5 years on all natural feather and down duvets and pillows

• 2 years on all synthetic duvets, pillows, mattress protectors and toppers (except for 1 year on Anyday)

Your guarantee covers you against:

• Case stitching coming apart

• Popper breakage

• Faulty workmanship during manufacture, such as holes or fabric flaws

Claiming on your guarantee

If you need to make a claim and you bought your product online, please call our Customer Service team on 03456 049 049, 7am - 11pm, 7 days a week. If you've purchased your item in one of our shops, please call the relevant shop.

When claiming:

• Proof of purchase is required

• Some of our products may qualify for a repair service should they fail during the guarantee period

• We reserve the right to use alternative, similar materials, where the original is no longer available, but cloth cannot always be matched to the original

• If your product cannot be repaired or we’re unable to offer a repair service, we will replace it with the same one or, if no longer available, substitute an equivalent specification or value towards the purchase of a new product at our discretion

• Please adhere to washing and care instructions, otherwise you won’t be protected under the terms of this guarantee

Your guarantee won’t cover:

• Damage caused by abuse or unexpected wear and tear

• If there’s evidence of product abuse, misuse or use other than domestic by you or family

• If animals have been allowed to sleep or walk on the product

• Unsanitary duvets, pillows, mattress protectors or toppers

• If you’ve bought a whole matching range of duvet, pillow, topper and/or protection, then only the faulty item will be covered

• Discolouration of foam

• Services for goods bought and used outside the UK, the Isle of Man and the Channel Islands

• Accidental damage; you may find that this type of damage is covered by your household contents insurance policy

• Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item

• Servicing, inspecting or cleaning of the product, and failure to follow the manufacturer's instructions

• Deliberate damage or neglect of the insured product