The frames of all John Lewis & Partners sofas, armchairs and sofa beds come with a 25-year guarantee included, from the date of delivery*. This guarantee period is effective for John Lewis & Partners upholstery bought from 1 July 2024 (previous guarantee of 15 years applies to upholstery bought after 1st November 2018).

Your guarantee covers you against faults to the frame of the sofa, armchair or sofa bed, including:

• Loose joints

• Timber breakage

• Spring rails breakage

*Excludes ANYDAY sofa frames, which are guaranteed for 5 years

Claiming on your guarantee

If you need to make a claim, please call our Customer Service team on 0345 600 2389, 7am - 11pm, 7 days a week.

When claiming:

• Proof of purchase is required

• Your guarantee provides a repair service should your frame fail during the guarantee period

• We reserve the right to use alternative, similar materials, where the original is no longer available

• If fabric needs to be replaced due to a frame repair, this may not be exactly the same as the original fabric, but we will try to find the closest available current fabric

• If your product cannot be repaired, we will replace it with the same model or, if this is no longer available, substitute an equivalent specification or value

Your guarantee won’t cover:

• If the timber has been subject to adverse moisture

• If there is evidence of product abuse, misuse or use in a non-domestic environment

• If the product has not been properly maintained in accordance with care instructions

• If the product is in an unsanitary condition (for example, caused by pets). We reserve the right to refuse to collect and/or dispose of any unsanitary product

• If the product has been exported outside of Great Britain and Northern Ireland