Outdoor Furniture guarantees

We offer guarantees on John Lewis & Partners outdoor furniture:

  • 5 years on all metal and synthetic wicker furniture purchased from 1 January 2020
  • 2 years on all timber furniture purchased from 1 January 2020
  • 1 year on all outdoor furniture purchased before 1 January 2020
  • 1 year on all our ANYDAY John Lewis outdoor furniture


Your guarantee covers you against:

  • Faulty workmanship during manufacture.
  • Frame breakage.
  • Component failure of working mechanisms (where applicable).

When claiming:

  • Proof of purchase is required.
  • We may provide a repair service should your product fail during the guarantee period.
  • If your product cannot be repaired or we’re unable to offer a repair service, we will replace it with the same model. If no longer available, we will provide an equivalent product or value towards the purchase of a new product at our discretion.

Your guarantee won’t cover:

  • If there is evidence of product abuse, misuse or use in a non-domestic environment.
  • If the product has not been properly maintained in accordance with care instructions.
  • Any alterations or repairs not made by us.
  • Natural wear and tear, including scratches and chips to surface finishes.
  • Fading, cracking and splitting of timber, as part of natural ageing process due to weathering
  • If the product is in an unsanitary condition (for example, caused by pets). We reserve the right to refuse to collect and/or dispose of any unsanitary product.
  • If the product has been exported outside of Great Britain and Northern Ireland.