Outdoor Furniture guarantees
Outdoor furniture guarantees
We offer the following guarantees on John Lewis & Partners outdoor furniture purchased from 1 January 2026:
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5 years on all metal and synthetic wicker furniture
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2 years on all timber furniture
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1 year on all cushions and textiles (including those within ranges)
What is covered?
Your guarantee provides protection against:
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Faulty workmanship during manufacture
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Frame breakage
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Component failure of working mechanisms (where applicable)
When claiming:
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Proof of purchase is required
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We may provide a repair service should your product fail during the guarantee period.
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If your product cannot be repaired or we’re unable to offer a repair service, we will replace it with the same model. If no longer available, we will provide an equivalent product or value towards the purchase of a new product at our discretion
What is not covered?
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Rust and corrosion: We do not cover against rust. Steel components will rust if the protective finish is scratched or chipped, or if corrosive cleaning sprays are used
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Abuse or misuse: If there is evidence of product abuse, misuse or use in a non-domestic environment
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Neglect: If the product has not been properly maintained in accordance with care instructions
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Alterations: Any repairs or modifications not made by us
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Natural wear and tear: Including scratches and chips to surface finishes, or the natural fading of fabrics over time
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Timber aging: Fading, cracking and splitting of timber as part of the natural ageing process due to weathering
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Unsanitary conditions: If the product is in an unsanitary condition (for example, caused by pets), we reserve the right to refuse to collect and/or dispose of an unsanitary product
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Export: If the product has been exported outside of Great Britain and Northern Ireland
Care and maintenance
To ensure your furniture stays in peak condition and your guarantee remains valid, please follow the care instructions provided
Metal care: To prevent rust on steel furniture, we recommend checking regularly for any scratches or chips in the finish and touching them up promptly. Avoid the use of abrasive or corrosive cleaning chemicals
Cushion care: For furniture supplied with cushions, we recommend they are stored in a clean and dry environment whenever they are not in use to prevent weather-related damage
Where to find your instructions:
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With your product: Documentation is included in the packaging
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Online: On the specific page at johnlewis.com
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Customer service: If you are unable to locate your instructions, our Customer Service team will be happy to provide a copy
Top Tip: Even though our metal furniture is built to last 5 years (and beyond), simply putting it inside your shed or garage during the winter months goes a long way in keeping that "day-one" shine