We will match the guarantee period offered by the manufacturer for
all Baby Electricals such as Monitors bought from us by the original
purchaser/recipient. Our guarantee covers you against:

• Component failure of working mechanisms, where applicable
  
• Defects caused by manufacturing error

• Baby monitors, night lights and electric sleep aids
• Electric bouncers, rockers and swings
• Electric sterilisers and bottle prep machines
• Electric breast pumps
• Personal care products such as pelvic floor trainers and pain relief machines
• Electric pushchair rockers and smart stroll devices
• Electric health care such as thermometers and humidifiers
• Baby food processors

• Before you claim on the guarantee, look for any obvious reasons for the breakdown, and consult the manufacturer's handbook or website
• If you cannot find a solution, you can call our technical support team. Call 03301230106, 8am - 9pm weekdays, 8am - 8pm Saturdays and 10am - 6pm Sundays (callcharges will depend on your telephone provider).
• Have your model number, order number and date of purchase to hand when you call. You’ll find all of this information on your original receipt - this acts as your guarantee, so please make sure you keep it safe.
  
• If a manufacturing fault is determined, we'll replace it with the same model,or a model with an equivalent specification, in a small number of cases this may be a manufacturer approved refurbished or a remanufactured unit. If no equivalent product is available, we'll either offer you the nearest equivalent specification or its selling price value refunded on a John Lewis E-gift card. The maximum refund will be the price you paid. Regardless, we'll always do our best to make sure you're satisfied with the outcome.
• Due to hygiene reasons, breast pumps and personal care items can only be returned if faulty
• If purchasing a bundle or starter kit with multiple items included, all components must be returned for a replacement or full refund to be given.

• Accidental damage – For example if your item has been dropped, or has liquid damage. You may find that this type of damage is covered by your household contents insurance policy.
  
• Repair costs caused by external factors, fire, theft, and weather (including lightning damage).
  
• Repair costs caused by the failure to follow the manufacturer's general care, maintenance instructions and installation guidelines.
  
• Failure due to an incorrect or abnormal electrical supply or signal lead connection, defects in external wiring or in the electrical connection not forming part of the product covered.
  
• Data loss – We do not warrant, represent or undertake that we will be able to repair or replace any product under this guarantee, without the risk to and loss of information and data stored on the device.
  
• Cosmetic damage such as scratches, dents, corrosion or colour, where the function of the product is unaffected.
  
• Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item.
• Servicing, inspecting or cleaning of the product, and failure to follow the manufacturer's instructions and installation guidelines.
  
• Deliberate damage or neglect of the product.
  
• Breast pumps and personal care items that are not faulty, due to hygiene reasons.