Delivery by
our approved suppliers

What 'delivery by our approved supplier' means

Products labelled 'delivered by our approved suppliers' will be delivered directly by the manufacturer, or their chosen courier. By doing this, we can offer you an extended range of products.

For large, heavy items, delivery will be arranged directly by our supplier. You’ll be contacted by the supplier close to the delivery time with a proposed delivery date.

For smaller items, the supplier will not contact you prior to delivery and will despatch to you as soon as possible within your expected delivery time. If your order is overdue, contact Customer services on 03456 049 049.

Why am I getting my delivery from an external supplier when I purchased from John Lewis?

In order to offer you an extended range, including specialist and personalised items, we arrange for certain products to be delivered by our approved suppliers.

Delivery in these cases will be managed directly by our suppliers, but we’ll do whatever we can to assist you in the event of any concerns.

Help with delivery from an approved supplier

Can I track my item from your approved supplier?

It may be possible for you to track smaller items - check your confirmation email or any communication from the supplier for further details. We’re sorry that you won’t be able to track large item deliveries being fulfilled by our approved suppliers. We’ll always help if you have any concerns, though please wait until your delivery due time has passed as it means we can assist you more easily.

To enquire about your order, contact Customer services on 03456 049 049. They will be able to contact the supplier for you and then get back to you with an update.

Why is my delivery from your approved supplier slightly longer than I’d expect?

We quote the approximate lead time for delivery from our approved suppliers on the product page, so please check this before contacting us. If the promised delivery time has passed, please call Customer services on 0345 604 9049 for help tracking your order.

I need support with my approved supplier delivery as there’s been a mistake with my order, or it hasn’t yet been delivered.

If your order is overdue, or accidentally damaged in transit, or you have any query about your order, call our Customer services team on 0345 604 9049 They will be able to contact the supplier on your behalf; please note though, that the opening hours of our Customer services team are 7am - midnight, 7 days a week, but those of our suppliers may differ.