Use in-store or online at John Lewis and Waitrose & Partners*
Valid for 24 months
Check a Gift Card balance
Any balance enquiry refreshes the 24-month expiry period.
Shop by occasion
Information on Gift cards, e-gift cards and vouchers
Gift cards & E-Gift Cards
How long is a Gift Card valid for?
The Gift Card will expire 24 months from purchase or last use. Making a purchase or a balance enquiry refreshes the 24-month expiry period.
Can I use Gift Cards on telephone orders?
You can buy gift cards and e-gift cards to be used as part or full payment on telephone orders made via 03456 049 049
Using your card(s) online, in shops or over the phone
ONLINE
When you checkout you’ll be asked to enter 2 codes for each gift card or e-gift card you wish to use.
These are: 1. the 19-digit number found on the back of the gift card or included in your e-gift card email
2. the scratch-off PIN found on the back of the gift card or included in your e-gift card email
GIFT CARD NUMBERS
For multiple gift cards, enter one set of codes at a time.After entering the gift card codes, your order balance will be automatically updated with credit to the value of the gift card(s).
If there’s any balance to pay, you can use a debit or credit card in the usual way.If the total order value is less than the value of the gift card or e-gift card, any balance will remain on your account and can be applied to future purchases, provided that the card has not expired.
If you wish to use your remaining gift card balance at a later date, keep hold of your gift card or e-gift card email.
IN SHOPS
You can spend your gift card or e-gift card in any of our shops. You can show and use the downloaded e-gift card on your phone in John Lewis & Partners and Waitrose & Partners shops.
BY PHONE
Gift cards and e-gift cards can be used for orders placed through our Customer Service centre on 03456 100 337.
We will simply ask you at time of purchase for the gift card number and the PIN. For gift cards, the PIN is on the back of the gift card and is visible after removing the silver scratch panel.
Buying a gift card over the phone
You can buy gift cards over the phone by calling 0330 123 0350
Buying gift cards or e-gift cards for a business
You can buy gift cards in a denomination up to £2,500, together with a card wallet and envelope for presentation.
To get competitive discounts on orders over £1000, please view John Lewis for Business or call 03456 037 979. For business orders under £1000, please call 03301 230 351.
Gift cards and e-gift cards can be used online or at any John Lewis & Partners branch.
Gift card and e-gift card exclusions
You cannot use your gift card or e-gift card to purchase from any of the following:
John Lewis & Partners Gift List
Third-party restaurants and cafes in John Lewis & Partners shops
John Lewis & Partners Home Solutions
Magazine subscriptions
Photo printing or software downloads on johnlewis.com
John Lewis & Partners Optician
Waitrose & Partners Cookery School
Waitrose & Partners Leckford Farm Shop, Cafe and Nursery
Waitrose & Partners Rapid
waitroseflorist.com
waitrosecellar.com
waitrosegarden.com
tobacco and tobacco products
postage stamps, scratch cards or lottery tickets
infant milk formula 0-6 months
prescription products
mobile top up gift cards, e-gift cards or pay cards
car park charges
all petrol stations
Welcome Break shops
Other exclusions may apply
You cannot use the gift card or e-gift card to discharge indebtedness in respect of an account card or credit card issued by John Lewis plc, Waitrose Limited or John Lewis Financial Services Limited, nor can you use it for the purchase either directly or indirectly of any financial product or service, including John Lewis Partnership gift vouchers.
Returning an item purchased with a gift card and e-gift card
RETURNING ITEMS BOUGHT IN A SHOP WITH A GIFT CARD
For items bought in store with a gift card, return the item with proof of purchase to one of our shops and you’ll be given a gift card to the correct value.
RETURNING ITEMS BOUGHT ONLINE WITH A GIFT CARD
If you return an item you bought online using a gift card or e-gift card, usually we’ll refund you to an e-gift card.
John Lewis Partnership gift vouchers
John Lewis Partnership gift vouchers
John Lewis Partnership gift vouchers are no longer available to buy but we're still issuing them as Rewards on our Partnership Card programme, and you can still use them online and in our shops.
How to use gift vouchers
Shop as usual on the website and then proceed to checkout. During checkout you'll be asked to enter two codes for each voucher you wish to spend. These are:
- the 10-digit serial number on the bottom right of the voucher
- the 7-character online security code underneath the scratch-off panel
- for multiple gift vouchers, enter one set of voucher codes at a time
After entering in the gift voucher codes, your order will be automatically updated with credit to the value of the voucher(s). If there's any balance to pay, you can use a debit or credit card in the usual way.Gift vouchers have no expiry date; please note this is different to our gift cards which expire after 2 years
Gift vouchers can only be used once, and they cannot be used in our shops once the holographic panel has been scratched off. If your gift vouchers are accidentally damaged, please contact the Partnership Credit Card Team via your Online Account or app, or call them on 0330 1759 829.
Gift voucher exclusions
You cannot use your gift voucher to purchase from any of the following:
John Lewis & Partners
- Third-party restaurants, cafes & concessions in John Lewis & Partners shops
- John Lewis Home Solutions
- John Lewis Opticians
- John Lewis Broadband
- Magazine subscriptions, photo printing & software downloads on johnlewis.com
Waitrose & Partners - Third-party restaurants, cafes & concessions in Waitrose & Partners shops
- Petrol stations & car parks at Waitrose & Partners shops
- Waitrosegarden.com
- Waitrose & Partners Rapid
- Waitrose & Partners Cookery School
- Little Waitrose at Welcome Break shops
- Little Waitrose at Shell petrol stations
- Waitrose licensed shops in UAE
Other - John Lewis Partnership Gift Cards
- To discharge indebtedness in respect of an account or credit card issued by John Lewis plc, Waitrose Limited or John Lewis Financial Services Limited
- For the purchase either directly or indirectly of any financial product or service, including John Lewis Partnership gift vouchers.
Help with my gift voucher(s)
Using Partnership Card Vouchers
Partnership gift vouchers are no longer issued, but we're still issuing them as rewards on our Partnership Card programme.
If you've entered the voucher details in checkout and it isn't accepted, please try again and make sure the details match. If it still wont go through contact our customer services team on 03456 049 049.
You can use John Lewis & Partner vouchers at Waitrose & Partners shops, at waitrose.com, waitrosecellar.com and waitroseflorist.com.
Vouchers can not be exchanged for cash.
There are no expiry dates for vouchers.
Returning items bought with a voucher
If you bought an item in-store using a voucher, you can return the items with proof of purchase to one of our shops. You'll recieve a gift card to the correct value.
If you ought an item online using a voucher we will refund the amount to an e-gift card.
Some exclusions apply.
Damaged vouchers
If your gift vouchers are accidentally damaged, please contact the Partnership Credit Card Team via your online account or app, or call them on 0330 1759 829.
Vouchers with the silver panel scratched off cannot be redeemed in any of our stores