Request a price promise refund
Have you bought something with us and then found a better price at one of the 25 retailers we price match with? Complete this form and we’ll check if you’re due a refund for the difference.
We’ll get back to you within 48 hours and if you qualify, we’ll send the refund to your original payment method.
Make sure you have your order details or shop receipt ready, as you’ll need them to complete this form.
First, check you qualify for a price promise refund.
Check you qualify
Does the lower-price item you’ve found meet all of the following criteria?
- It’s identical, including the same make, colour, size and specification.
- It’s in stock and ready for delivery.
- The lower price is from the last 7 days.
- It’s not sold by a marketplace seller on the retailer’s platform.
- It can be on a seasonal offer or promotion. But we do not price match: clearance items, multi-buys, member-only prices, flash sales, promo codes, or exclusive/trade prices.