VAT receipts & refunds

If you order something from us online, we will include the VAT receipt on your order confirmation email. 

If you were signed into your online account when you made the purchase, you can also view the VAT receipt online. 

Just go to:
My account > Online orders > Order details

The VAT receipt links will be visible at the top of the page. It can take up to 24 hours after an order has been placed for these links to be visible. 

If you still need help please contact our Customer Services Team.

VAT refunds

We’re sorry that we can’t deduct VAT when charging for goods. However, if you work for the Foreign, Commonwealth & Development Office; are a resident in the Channel Islands and qualify for a VAT refund; or are entitled to a Medical VAT refund, then please email after your goods have been delivered and we can make the necessary arrangements.

Tax free shopping

In line with UK Government legislation changes, Tax Free Shopping is no longer available in the UK as of 1 January 2021.