Faulty Item

Before contacting us, please try the following:

Check if you have a product manual

If you received a product manual with your purchase, it may contain helpful information and guidance for setup and common issues.

It may also be useful to check the manufacturer's website for product support and guidance.

Read our troubleshooting guides

Our troubleshooting guides have useful advice for typical problems with washing machines, tumble dryers, dishwashers, refrigerated appliances and TVs.

If you're still having difficulty with the item, simply contact us to arrange a repair or replacement.

You can also take the item into your local shop, along with your receipt, delivery note or order number.