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OUR COOKIES POLICY
To make full use of the online shopping and personalised features on johnlewis.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from johnlewis.com, or any other website, you can use your browser to do this.
Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
Here's a list of the main cookies we use, and what we use them for. They may collect personal data. You'll find information about 3rd party cookies here.
johnlewis.com development
| Name of cookie | Why we use them | Expiry |
x-shopper-id cached_basket 1JL_CHECKOUT_USER akacd_JLGCC |
We use these essential, functional and analytics/performance-related cookies across our website to provide you with the optimal online shopping experience as well as to ensure site performance is maintained. |
The longest lasting cookie expires 10 years after your last visit to the website, others last between 1 day and 2 years and 28 days or when you close your browser |
Adobe Analytics
| Name of cookie | Why we use it | Expiry |
s_vi |
These cookies enable the function of our SiteCatalyst analytics software, supplied by our business partner Adobe. This software helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. |
The longest lasting cookie expires 5 years after your last visit to the website. Others expire after 2 years, 30 days and the moment you close your browser. |
Bazaarvoice
| Name of cookie | Why we use it | Expiry |
BVBRANDID |
Used by the product review software Bazaarvoice to recognise customers when they come to the site, making it easier for you to review a product when they next visit. Allows internal Bazaarvoice analytics to be correlated to the same user browsing session for interactions across the Bazaarvoice network. Cookies retain the state of display across pages and/or reloads to enable consistent user experience.
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The longest lasting cookie expires 1 year after your last visit to the website. Others are deleted 30 minutes later and also when you close your browser |
BookingBug
| Name of cookie | Why we use it | Expiry |
| bbsidJLEWIS |
Online booking form cookie for an in-store service appointment or consultation |
The cookie expires 30 minutes after your last visit to the website. |
Dressipi
| Name of cookie | Why we use it | Expiry |
remember_user_token
|
Fashion personalisation tool used by our browse function |
The longest lasting cookie expires 2 years after your last visit to the website. Others expire after 1 year or when you close your browser |
Ensighten (TagMan)
| Name of cookie | Why we use it | Expiry |
ENS_AES ens_rr_click_details |
This Tag management marketing data platform is used to manage the complexities of web analytics, e-commerce data and e-privacy across John Lewis site. These cookies are executed by Ensighten to enable us to manage analytics tracking and carry out marketing initiatives. | The longest lasting cookie expires 2 years after your last visit to the website. Others expire after 1 year or when you close your browser |
Google Analytics by Dressipi
| Name of cookie | Why we use it | Expiry |
_gid |
Dressipi (fashion personalisation tool) use Google Analytics for tracking and reporting of the usage of their tool |
The longest lasting cookie expires 2 years, 1 day after your last visit to the website or when you close your browser |
maru/edr
| Name of cookie | Why we use it | Expiry |
__cfduid |
In order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently. |
The longest lasting cookie expires 2 years after your last visit to the website, 1 year after your last visit to the website or when you close your browser |
Monetate
| Name of cookie | Why we use it | Expiry |
mt.v |
The purpose of these cookies is to track users actions within the website and allows us to try out different website improvements and personalisations and report upon their effectiveness |
The longest lasting cookie expires 5 years after your last visit to the website or when you close your browser |
Rich Relevance
| Name of cookie | Why we use it | Expiry |
ca |
|
The longest lasting cookie expires 2 years after your last visit to the website, 1 year, 30 minutes after your last visit to the website or when you close your browser |
Salesforce Live Agent
| Name of cookie | Why we use it | Expiry |
| liveagent_oref liveagent_ptid liveagent_vc liveagent_sid |
Live Agent, part of Salesforce Service Cloud, lets service organisations connect with customers or website visitors in real time through a web-based, text-only live chat. |
The longest lasting cookie expires 10 years after your last visit to the website or when you close your browser |
SessionCam
| Name of cookie | Why we use it | Expiry |
sc.ASP.NET_SESSIONID |
SessionCam is a service developed and operated by ServiceTick Ltd which provides session replays, advanced website heat maps, conversion funnels and form analytics to help us make our website more usable for you. |
The longest lasting cookie expires 10 years after your last visit to the website or when you close your browser |
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