What is our cookie policy?

To make full use of the online shopping and personalised features on johnlewis.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of our website by using them.

What cookies do we use & why?

Here is a list of the cookies we use and why, some may collect personal data

johnlewis.com development
Name of cookieWhy we use them Expiry

x-shopper-id

cached_basket

1JL_CHECKOUT_USER

client_token

recognisedUser

storeProfileId

DYN_USER_CONFIRM

DYN_USER_ID

akacd_rapt

selectedCountry

selectedCurrency

cookieUsageAcknowledged

application_cookie

checkout_session

jl_cutover_gcp

JL_SESSION_CONFIRM

JLCookiePopup J

SESSIONID

LBNSC_ID

userGreeting

jlmyaccount

sessions

authn

returnIntent

ageAuthorization

jl_cutover_20172_n

jl_cutover_20164_n

jl_cutover_20171_n

eligible_for_1jl_checkout

sessionId

m2mCurtainChoices

m2mRollerBlindChoices

controlGroup

recentlyViewedBrands

recentlyViewedCategories

recentlyViewedItems

recentSearchTerms

shopperId

categorySortPreferences

customerStatus

journey_variants

lastViewedProductId

lastViewedOrderNumbers

akacd_JLGCC

jl_uuid

We use these essential, functional and analytics/performance-related cookies across our website to provide you with the optimal online shopping experience as well as to ensure site performance is maintained.

The longest lasting cookie expires 10 years after your last visit to the website, others last between 1 day and 2 years and 28 days or when you close your browser

recsDepartmentFillter

This cookie is used to help us remember your preference for which department of recommendations you would prefer to see

45 days expiry

Adobe Analytics
Name cookiesWhy we use itExpiry

s_vi

s_campaignm

s_fid

gpv_pn

s_cc

s_ev8

s_intcmp

s_kwcid

s_ppv

s_ppvl

s_sq

s_ptc

AMCV_####@AdobeOrg

AMCVS_####@AdobeOrg

These cookies enable the function of our SiteCatalyst analytics software, supplied by our business partner Adobe. This software helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

The data stored by these cookies can only be seen by the relevant teams at John Lewis & Partners and Adobe and never shows any confidential information.

The longest lasting cookie expires 5 years after your last visit to the website. Others expire after 2 years, 30 days and the moment you close your browser.

Bazaarvoice
Name of cookieWhy we use it Expiry

BVBRANDID

BVID

BVSID

BVBRANDSID

prr-sip

bvScrollToElementID

bvScrollToElementOffset

Used by the product review software Bazaarvoice to recognise customers when they come to the site, making it easier for you to review a product when they next visit.

Allows internal Bazaarvoice analytics to be correlated to the same user browsing session for interactions across the Bazaarvoice network.

Cookies retain the state of display across pages and/or reloads to enable consistent user experience.

 

The longest lasting cookie expires 1 year after your last visit to the website. Others are deleted 30 minutes later and also when you close your browser

BookingBug
Name of cookieWhy we use itExpiry

bbsidJLEWIS

Online booking form cookie for an in-store service appointment or consultation

The cookie expires 30 minutes after your last visit to the website.

Constructor
Name of cookieWhy we use itClassification

We use Constructor to power our site search capability. Construtor uses cookies to gather information about your browsing behaviour. This data is then used to show you relevant and personalised products at the top of the search results. 

Analytics

ContentSquare
Name of cookieWhy we use itExpiry

_cs_id _cs_s _cs_c _cs_cvars _cs_ex _cs_optout _cs_t _cs_same_site _cs_root_domain _cs_mk_* _cs_rl _cs_mk_aa

 

Contentsquare is using cookies for analytics purposes.

The longest lasting cookie expires 13 months after your last visit to the website or when you close your browser

Epsilon
Name of cookieWhy we use itExpiry

DotomiUser

DotomiStatus

dtm_token

dtm_token_exp

DotomiSession_NNNN

dtm_sync

dtm_sync_exp

euconsent-v2

dtm_tcdata

dtm_tcdata_exp

dtm_token_sc

DotomiSync

dtm_user_id

dtm_user_id_sc

svid

dtm_gdpr_delete

pluto2

pluto

fastclick rts

cmp-data

euconsent-v2

euconsent-v2-ptc

dtm_gpc_optout up

receive-cookie-deprecation

ar_debug

dtm_persisted_em  

We partner with Epsilon to provide you with personalized advertising and content. Epsilon uses cookies, device or similar online identifiers (e.g. login-based identifiers, randomly assigned identifiers, network based identifiers) together with other information (e.g. browser type and information, language, screen size, supported technologies) that can be stored or read on your device to recognize it each time it connects to an app or to a website

The longest lasting cookie expires 5 years after your last visit to the website

Ensighten (TagMan)
Name of cookieWhy we use itExpiry

ENS_AES

uuid

ens_cameFromMobile

ens_surveyclick

ens_rr_click_details

ens_session

ensBKem

enscurrency

ensCustomFindingMethod

ensFindingMethod

ensnav

ensReferringPageType

ensSearchEventData

ens_session_count

ens_session_id

ens_first_hit

ens_current_session_id

This Tag management marketing data platform is used to manage the complexities of web analytics, e-commerce data and e-privacy across John Lewis site. These cookies are executed by Ensighten to enable us to manage analytics tracking and carry out marketing initiatives.

The longest lasting cookie expires 2 years after your last visit to the website. Others expire after 1 year or when you close your browser

ensCitrusAttributionId

Unique id stored in a cookie generated by Ensighten, for the purposes of attributing adverts viewed by the customer, to any subsequent orders they may place as a result of those ads.

12 months

Kevel
Name of cookieWhy we use itExpiryClassification

JOHNLEWIS_ENSIGHTEN_PRIVACY_ADVERTISING

We use Kevel to deliver relevant and personalised advertisements to customers on the John Lewis Website and App. Kevel also supports us in measuring the performance of our advertising campaigns to improve marketing effectiveness

1 year

Advertising

Likewize
Name of cookieWhy we use itExpiryClassification

GoogleAnalyticOnOff

This cookie is used to enable or disable Google Analyticaltrack history.

30 days

Analytics

AcceptCookieOnOff

Strictly Necessary cookie to log user selection to cookie policy. The information generated cannot identify you as an individual.

Session

Essential

ASP.NET_SessionId

This cookie is used to distinguish unique users byassigning a randomly generated number as a clientidentifier.

Session

Functional

_ga

This cookie name is asssociated with Google UniversalAnalytics - which is a significant update to Google's morecommonly used analytics service. This cookie is used todistinguish unique users by assigning a randomlygenerated number as a client identifier. It is included ineach page request in a site and used to calculate visitor,session and campaign data for the sites analytics reports.By default it is set to expire after 2 years, although this iscustomisable by website owners.

2 years

Analytics

_gid

It stores and updates a unique value for each pagevisited.

1 day

Analytics

_gat

This is a pattern type cookie set by Google Analytics,where the pattern element on the name contains theunique identity number of the account or website itrelates to. It is a variation of the _gat cookie which isused to limit the amount of data recorded by Google onhigh traffic volume websites.

A few seconds

Analytics

visid_incap_

Incapsula DDoS Protection and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.

12 months

Essential

incap_ses_

Incapsula DDoS Protection and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit).Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie)

Session

Functional

__RequestVerificationToken

This cookie is used to secure data transfer

Session

Essential

nlbi_*

These cookies are placed to ensure that user interactions with the website are sent to the the correct server. The information generated cannot identify you as an individual.

Session

Essential

___utmvc

This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and thepages visited in an anonymous form.

Session

Analytics

maru/edr
Name of cookieWhy we use itExpiry

__cfduid

eds

ecos.dt

eDR_eGP_PanelSite

eds_fcfg_758533246

en-persist

server

In order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently.

The longest lasting cookie expires 2 years after your last visit to the website, 1 year after your last visit to the website or when you close your browser

Monetate
Name of cookieWhy we use it ExpiryClassification

mt.v

Stores a visitor's Monetate ID (MID) - Used to look up historical behavioral data for that visitor for targets & also can be used to map visitors back to

5 years

Essential

Redditt
Name of cookieWhy we use itExpiryClassification

rdtuuid

The Reddit pixel drops the 1st party

90 days

Advertising

Salesforce Live Agent
Name of cookieWhy we use itExpiry

liveagent_oref liveagent_ptid liveagent_vc liveagent_sid

Live Agent, part of Salesforce Service Cloud, lets service organisations connect with customers or website visitors in real time through a web-based, text-only live chat.

The longest lasting cookie expires 10 years after your last visit to the website or when you close your browser

Unexpected Guest Experience
Name of cookieWhy we use itExpiry

_ga

Our Unexpected Guest (My JL Only) Experience use Google Analytics for tracking and reporting of the usage of our tool

The longest-lasting cookie expires 2 years, 1 day after your last visit to the website or when you close your browser

Google Vertext
Name of cookieWhy we use itClassification

Google Vertex

We use Google Vertex to power our site search capability. Google Vertex uses cookies to gather information about your browsing and purchasing behaviour. This data is then used to show you relevant and personalised products at the top of the search results.

Analytics