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OUR COOKIES POLICY

To make full use of the online shopping and personalised features on johnlewis.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from johnlewis.com, or any other website, you can use your browser to do this.

Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Here's a list of the main cookies we use, and what we use them for.  They may collect personal data. You'll find information about 3rd party cookies here

John Lewis development

Name of cookie Why we use them Expiry 

x-shopper-id

cached_basket

1JL_CHECKOUT_USER
client_token
recognisedUser
storeProfileId
DYN_USER_CONFIRM
DYN_USER_ID
akacd_rapt
selectedCountry
selectedCurrency
cookieUsageAcknowledged
application_cookie
checkout_session
jl_cutover_gcp
JL_SESSION_CONFIRM
JLCookiePopup
JSESSIONID
LBNSC_ID
userGreeting
jlmyaccount
sessions
authn
returnIntent
ageAuthorization
jl_cutover_20172_n
jl_cutover_20164_n
jl_cutover_20171_n
eligible_for_1jl_checkout
sessionId
m2mCurtainChoices
m2mRollerBlindChoices
controlGroup
recentlyViewedBrands
recentlyViewedCategories
recentlyViewedItems
recentSearchTerms
shopperId
categorySortPreferences
customerStatus
journey_variants
lastViewedProductId
lastViewedOrderNumbers

akacd_JLGCC

We use these essential, functional and analytics/performance-related cookies across our website to provide you with the optimal online shopping experience as well as to ensure site performance is maintained.
The longest lasting cookie expires 10 years after your last visit to the website, others last between 1 day and 2 years and 28 days  or when you close your browser

Adobe Analytics

Name of cookie Why we use it Expiry 

s_vi
s_campaignm
s_fid
gpv_pn
s_cc
s_ev8
s_intcmp
s_kwcid
s_ppv
s_ppvl
s_sq
s_ptc

These cookies enable the function of our SiteCatalyst analytics software, supplied by our business partner Adobe. This software helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

The data stored by these cookies can only be seen by the relevant teams at John Lewis and Adobe and never shows any confidential information.

The longest lasting cookie expires 5 years after your last visit to the website. Others expire after 2 years, 30 days and the moment you close your browser.

Bazaarvoice

Name of cookie Why we use it Expiry 

BVBRANDID
BVID
BVSID
BVBRANDSID
prr-sip
bvScrollToElementID
bvScrollToElementOffset

Used by the product review software Bazaarvoice to recognise customers when they come to the site, making it easier for you to review a product when they next visit.

Allows internal Bazaarvoice analytics to be correlated to the same user browsing session for interactions across the Bazaarvoice network.

Cookies retain the state of display across pages and/or reloads to enable consistent user experience.

 

The longest lasting cookie expires 1 year after your last visit to the website. Others are deleted 30 minutes later and also when you close your browser

BookingBug

Name of cookie Why we use it Expiry 
bbsidJLEWIS

Online booking form cookie for an in-store service appointment or consultation

The cookie expires 30 minutes after your last visit to the website.

Dressipi

Name of cookie Why we use it Expiry 

remember_user_token
dressipi_mobile
1 day
_johnlewis-dressipi_session

 

Fashion personalisation tool used by our browse function
The longest lasting cookie expires 2 years after your last visit to the website. Others expire after 1 year or when you close your browser

Ensighten (TagMan)

Name of cookie Why we use it Expiry 

ENS_AES
uuid
ens_cameFromMobile
ens_surveyclick

ens_rr_click_details
ens_session
ensBKem
enscurrency
ensCustomFindingMethod
ensFindingMethod
ensnav
ensReferringPageType
ensSearchEventData

This Tag management marketing data platform is used to manage the complexities of web analytics, e-commerce data and e-privacy across John Lewis site. These cookies are executed by Ensighten to enable John Lewis to manage analytics tracking and carry out marketing initiatives.

The longest lasting cookie expires 2 years after your last visit to the website. Others expire after 1 year or when you close your browser

Google Analytics by Dressipi

Name of cookie Why we use it Expiry 

_gid
_ga
_gat

Dressipi (fashion personalisation tool) use Google Analytics for tracking and reporting of the usage of their tool

The longest lasting cookie expires 2 years, 1 day after your last visit to the website or when you close your browser

maru/edr

Name of cookie Why we use it Expiry 

__cfduid
eds
ecos.dt
eDR_eGP_PanelSite
eds_fcfg_758533246
en-persist
server

In order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently.

The longest lasting cookie expires 2 years after your last visit to the website, 1 year after your last visit to the website or when you close your browser

Monetate

Name of cookie Why we use it Expiry 

mt.v
mt.pevt
mt.s-lbx
mt.sc
mvt452

The purpose of these cookies is to track users actions within the website and allows John Lewis to try out different website improvements and personalisations and report upon their effectiveness
The longest lasting cookie expires 5 years after your last visit to the website or when you close your browser

Rich Relevance

Name of cookie Why we use it Expiry 

ca
cv
mvtdebug
mvtid
n
p
pendprch
psthc
pv
uc
rr_rcs
s
m
sthc

 



We use these cookies to make recommendations of products that we think might be of interest to you, based on what you and other visitors have viewed on johnlewis.com

The longest lasting cookie expires 2 years after your last visit to the website, 1 year, 30 minutes after your last visit to the website or when you close your browser

Salesforce Live Agent

Name of cookie Why we use it Expiry 
liveagent_oref
liveagent_ptid
liveagent_vc
liveagent_sid

Live Agent, part of Salesforce Service Cloud, lets service organisations connect with customers or website visitors in real time through a web-based, text-only live chat.

The longest lasting cookie expires 10 years after your last visit to the website or when you close your browser

SessionCam

Name of cookie Why we use it Expiry 

sc.ASP.NET_SESSIONID
SessionCamTestCookie

SessionCam is a service developed and operated by ServiceTick Ltd which provides session replays, advanced website heat maps, conversion funnels and form analytics to help us make our website more usable for you.
The longest lasting cookie expires 10 years after your last visit to the website or when you close your browser