OUR COOKIES POLICY
To make full use of the online shopping and personalised features on johnlewis.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from johnlewis.com, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
Here's a list of the main cookies we use, and what we use them for. You'll find information about 3rd party cookies here.
AdTrack, Affiliate, TD cookies
These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective, and enable us to reward some external websites for directing you to us.
We use this to determine if your web browser supports some of the features of our checkout that make it quicker and easier to complete your purchase.
This cookie allows our web servers to respond to your actions on the website such as "Add to basket" or browsing the website. The website wouldn't work for you without it.
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These cookies enable the Request a call function on the website.
BasketXML and CookieID cookies
The items that are in your shopping basket on the website are stored in this cookie. Your shopping basket wouldn't work without it.
This cookie creates profiles through the use of cross-device/cross-context technology (such as statistical IDs), or other unique identifiers provided by you (such as mobile-device IDs) to learn about your journey across the John Lewis Partnership. This information is used in order to help show you more relevant marketing content.
Normally if you don’t visit our website for 90 days your cookies would expire, meaning we're unable to personalise your experience. To enable us to maintain your personalised experience for longer, we take part in a programme run by Oracle Bluekai whereby some cookies will not expire after 90 days, if in that period you browse the website of the other retailers and brands taking part in the same programme.
If you do not wish this to happen, you can opt out by using the Oracle Opt Out Tool (opens in a new window). This will add an opt-out cookie, preventing further tracking by the same cookie on your device. Please note though, if you delete all your cookies, you would also remove the opt-out cookie and this would require you to repeat the Oracle opt-out process. For further information, please refer to the Oracle BlueKai website and also our 'Managing Cookies' section.
This cookie enables the use of the "Comparison" tool on the website, and is used to remember which products you've selected to compare.
The purpose of this cookie is to store User profile information so that you can log in automatically and we can detect when you're returning to the site, associating you with your existing account.
This cookie helps us recognise you so we can display a welcome message, and provides security when you're logged in.
We use this to determine if you arrived at johnlewis.com by clicking on an advertising link, and allows us to reward some external websites for directing visitors to us.
The cookie is used to ensure your security on the site during your visit.
This cookie remembers details of what you've looked at as you move around the website.
MeteredSwatches and MeteredSwatchesASP cookies
If you order sample swatches of our metred fabrics, we use this cookie to store your selection of swatches.
We're constantly working to optimise our website for customers, so that you view what's most relevant to you. These cookies are used to power our testing tool that allows us to show different versions of the same page to different visitors, so we can assess which page layout is best.
M2MPageType and M2MProductTypePage cookies
When you order any of our made-to-measure products (such as blinds and curtains), we use these cookies to build your product according to your spec, and to store the details you enter for them.
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These cookies are used for performance purposes, to keep track of the server John Lewis has directed you to for the duration of your browser session and so help balance server loads.
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These cookies are used to make our "Frequently Asked Questions" service work. This helps us answer common customer questions, and provide you with a better level of service by helping us show the most popular questions
This cookie is used to serve specific feedback for collection in specific languages.
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These cookies enable the function of analytics software supplied by our business partner Qubit. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
The data stored by these cookies can only be seen by the relevant teams at John Lewis and Qubit, and never shows any confidential information.
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We use these cookies to make recommendations of products that we think might be of interest to you, based on what you and other visitors have viewed on johnlewis.com.
This cookie stores the products you viewed, and we use it to display the "Your viewed items" panel at the foot of the page.
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These cookies enable the function of our SiteCatalyst analytics software, supplied by our business partner Adobe. This software helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
The data stored by these cookies can only be seen by the relevant teams at John Lewis and Adobe and never shows any confidential information.
This cookie helps us to present you with product recommendations we think may be of interest to you.
These cookies enable the function of Google Analytics. Software. Like SiteCatalyst, this software helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.
The data stored by these cookies can be seen only by the relevant teams at John Lewis and Google and never shows any confidential information.
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Stores your recently viewed categories
Stores your recently viewed brands
Tells us whether you’re a first time or returning customer
Stores your location using Country, IP address, longitude and latitude values