SHOP SAFELY WITH US

As we begin to shop for Christmas, we want to reassure you that customer and Partner safety remains our absolute priority. Watch this short video to learn about how you can shop safely with us this season, the quietest times to shop and the services that you can enjoy.

Thank you for helping us help everyone

MAKING SHOPPING WITH US SIMPLE AND SAFE

STAY SAFE: WEAR A FACE COVERING; KEEP A SAFE DISTANCE; WASH YOUR HANDS

Video on how to use our Virtual Queuing system at our shops

QUEUE SAFELY, QUEUE VIRTUALLY

Our online booking system allows you to choose the time and day you’d like to shop with us. Let us know when you’d like to come, and we’ll be ready to welcome you.

Our Partners

OUR PARTNERS

Finding the perfect gift is more important than ever this year, and our Partners can’t wait to help you. Our Partners will be wearing PPE and in line with Government guidance please ensure you also wear a face covering, to help protect both our customers and Partners.

Enhanced Cleaning

CLEANING

We will be regularly cleaning surfaces and baskets throughout the day. Please use the hand sanitiser at the entrance and exit of the shop, and we also encourage contactless payment whenever possible. 

Our Services

SERVICES

Most of our in-store services are now open by appointment only, but we also offer virtual services online, so you can get the same expert advice from the comfort of your home.  Our Christmas menu is now available at The Place to Eat, and other in-store restaurants are now open in selected shops, please find out more here.

Drop box returns

RETURNING AN ITEM

To provide extra peace of mind, we’ve extended our returns period just for the festive season. Anything bought between now and 24 December can be returned until 28 January 2021. If you need to return an online order, you can now pop items into our returns drop box. Find out more about the drop box.

John Lewis & Partners App

CHECK STOCK AND MAKE A WISH LIST

Get ahead this year by creating a wish list of your favourite products, then share the list with friends and family. Before heading out, you can check to see if the items on your list are in stock in your nearest shop, either check the product page online or on our app.

Keeping us all safe

SHOP WHEN IT’S QUIETER

Our shops become busier as Christmas approaches, but the first and last two hours of the day are usually the quietest.

Click & Collect

CLICK & COLLECT AND HOME DELIVERY

Prefer to shop online? We offer free standard delivery on orders over £50. Or you can choose to Click & Collect, which is free on orders over £30 and available at hundreds of locations including your local Waitrose & Partners, and selected Co-op stores and Booths.

FREQUENTLY ASKED QUESTIONS

Find all the latest Coronavirus (COVID-19) information.

Our Shops & Services

Delivery

Click & Collect

Returns

Still need help?

For more general enquiries, you can find helpful information from Customer Services.

YOUR PARTNERS

THROUGH IT ALL

We may have closed our shops but we haven’t let is stop our commitment and passion for the communities that we serve. Discover more about what we've been up to

Community Image

YOUR PARTNERS

THROUGH IT ALL

We may have closed our shops but we haven’t let is stop our commitment and passion for the communities that we serve. Discover more about what we've been up to

Community Image