Our Services

• Set up a user account, creating an initial passcode access

• Installation of any available operating system updates

• Download historic apps, if applicable

• Log into a maximum of 2 existing accounts on the relevant apps, for example email or music accounts

• 15-minute demonstration of a new device with a Technical Support Partner, if required -  camera, touch ID access, pre-installed apps, sharing files with other tablets, using a tablet with other devices, security and privacy settings 

Price £30

To complete the process as efficiently as possible, please have the following correct/current login details with you:\

• Username and password for relevant branded app store

• Username and password for the 2 existing accounts, from the list above, that you would like to have set up on your behalf - such as email address

Service duration can be up to 2 hours, depending on software updates and provision of correct passwords required.

We’ll handle your data securely, we won’t hold on to your data any longer than necessary, and only ask for information needed as detailed in this service. For more details please see our Privacy Notice.

• Set up a user account, creating an initial passcode access

• Installation of any available operating system updates

• Download any historic apps

• Transfer of contacts and pictures from your existing smartphone, if required

• Log into a maximum of 2 existing accounts on the relevant apps, for example email or music accounts

• 15-minute demonstration of a new device with a Technical Support Partner, if required - camera, touch ID or face ID access, pre-installed apps, sharing files with other smartphones, using your smartphone with other devices, security and privacy settings

Price £30

To complete the process as efficiently as possible, please have the following correct/current login details with you:

• Username and password for relevant branded app store 

• Username and password for the 2 existing accounts, from the list above, that you would like to have set up on your behalf - such as email address

Service duration can be up to 2 hours, depending on software updates and provision of correct passwords required.

We’ll handle your data securely, we won’t hold on to your data any longer than necessary, and only ask for information needed as detailed in this service. For more details please see our Privacy Notice.

• Create a new user account with the relevant smartwatch or fitness tracker brand

• Installation of any available operating system updates

• Sync with 1 compatible device, for example, smartphone, tablet or laptop, and download app, if applicable

• 15-minute demonstration of the new device with a Technical Support Partner, if required - inputting wellbeing details, features and benefits of using a smartwatch with a synced device eg. smartphone

Price £20

To complete the process as efficiently as possible, please have the following correct/current login details with you:

• Correct login and password details for relevant app store access

• Bring compatible device with you eg. smartphone, to sync with smartwatch 

Service duration can be up to 1 hour, depending on software updates and provision of correct passwords required.

We’ll handle your data securely, we won’t hold on to your data any longer than necessary, and only ask for information needed as detailed in this service. For more details please see our Privacy Notice.

• Set up of an Apple, Chrome, or Windows device

• Set up a maximum of 2 user accounts

• Installation of manufacturer updates or operating system updates available

• Configure or create a maximum 2 email accounts, if required

• Activate and update pre-installed antivirus software

• Set up inbuilt parental controls, if required

• 15-minute demonstration of the new device with a Technical Support Partner, if required - privacy and security settings, how to personalise the device, using a laptop or PC with other devices, basic maintenance advice

Price £45

To complete the process as efficiently as possible, please have the following correct/current login details with you:

• Username and password for existing 2 email accounts 

Service duration can be up to 4 hours, depending on software updates and provision of correct passwords required We’ll handle your data securely, we won’t hold on to your data any longer than necessary, and only ask for information needed as detailed in this service. For more details please see our Privacy Notice.

Please note that we will not install other Operating Systems, such as Linux.

• Set up of an Apple or Windows device 

• Set up a maximum 2 user accounts

• Installation of manufacturer updates or operating system updates available

• Configure or create a maximum of 2 email accounts, if required

• Activate and update pre-installed antivirus software

• Set up inbuilt parental controls, if required

• Data transfer, including music, photos, movies and documents transferred to the new computer, USB or external hard drive, provided by the customer

• Install, configure and register 1 piece of software, such as Microsoft Office or Norton Security. Please note the software package is sold separately to this service

• 15-minute demonstration of the new device with a Technical Support Partner, if required - privacy and security settings, how to personalise the device, using a laptop or PC with other devices, basic maintenance advice

Price £80

To complete the process as efficiently as possible, please have the following correct existing login details with you:

• Username and password for 2 existing email accounts\

For the data transfer from an existing laptop or desktop:

• Please bring your current Apple or Windows laptop or PC to transfer the data across

• Please prepare the files/data to be transferred and have them already organised into folders for clarity and ease. If the transfer is from a Linux device then please transfer the files to a harddrive or cloud service ahead of time.

• Data transfer is completed via a hard drive that is sold separately, or you can provide your own if storage is sufficient

Service duration can be up to 48 hours, depending on the quantity of the data being transferred, software updates and provision of correct passwords required. Our Technical Support Team will contact you when the service has been completed.

We’ll handle your data securely, we won’t hold on to your data any longer than necessary, and only ask for information needed as detailed in this service. For more details please see our Privacy Notice.

Please note that we will not install other Operating Systems, such as Linux.

• Install, configure and register 1 piece of software to an existing laptop, desktop or tablet, such as Microsoft Office or Norton Security, that is sold separately to the service

Price £35

To complete the process as efficiently as possible, please have the following correct/current login details with you:

• Username and password for 2 existing email accounts

• Please bring in your existing device to your local shop 

• Software must be purchased from John Lewis & Partners to be installed

Service duration can be up to 1 hour, depending on software updates. We’ll handle your data securely, we won’t hold on to your data any longer than necessary, and only ask for information needed as detailed in this service. For more details please see our Privacy Notice

Please note that we will not install other Operating Systems, such as Linux. 

• Install, configure and register 1 piece of software to a new laptop, desktop or tablet such as Microsoft Office or Norton Security that is sold separately to the service

Price £15

To complete the process as efficiently as possible, please have the following correct/current login details with you:

• Username and password for user account

• Speak to a Partner for more details about which software may be most appropriate for using with your new device 

• Software must be purchased from John Lewis & Partners to be installed

Service duration can be up to 1 hour, depending on software updates. We’ll handle your data securely, we won’t hold on to your data any longer than necessary, and only ask for information needed as detailed in this service. For more details please see our Privacy Notice.

• Back up all system and data files from an existing tablet, laptop or desktop to an external hard drive, which is sold separately

Price £35

• This service may be recommended prior to a laptop or desktop being sent away for a repair, to ensure no valuable data is impacted during other ongoing support services

• If this service is completed before being sent away for a repair, we will send the goods directly to the repair agent once the back up has been completed

• A data backup can be completed on desktops, laptops or tablets that have not been purchased from John Lewis & Partners

• Data backup is completed via a hard drive that is sold separately, or you can provide your own if storage is sufficient

Service duration can be up to 48 hours, depending on the quantity of the data being backed up from the device. Our Technical Support Team will contact you when the service has been completed.

We’ll handle your data securely, we won’t hold on to your data any longer than necessary, and only ask for information needed as detailed in this service. For more details please see our Privacy Notice.

Rescue or retrieve lost personal data and store it on a new external storage device, which is included in the price

• Our data recovery service is divided into three tiers: Standard, Advanced, and Complex. If your device requires physical or specialist repairs to successfully recover your files, you may need to upgrade to a higher tier. You will be consulted ahead of continuing on with this work

• Please bring your device into your local store to be booked in by our Technical Support Partners. We will return your device to the same store after it has been completed

• Once the data recovery has been completed and returned to the store, you will be sent a secure password to access your encrypted, recovered data

• Our data recovery service is available for the following products, regardless of where they were purchased:

  • Laptops

  • External hard drives

  • PC/Mac

  • USB sticks

  • SD memory cards (SD/SDHC)

  • Tablets and iPads

  • Smartphones and iPhones

  • Server/RAID Systems

  • SSD drives (Solid State Drives)

• If your device is affected by any of the following issues, we suggest that you leave it switched off ahead of a data recovery service, so as not to risk further data loss

  • Computer will not start up

  • Unusual noise/clicking sound or head failure

  • Power surge/outage

  • Virus/spyware

  • Impact trauma

  • Fire or water damage

  • Deleted files

  • Corrupted data

Service duration can be 7-10 days, including transport of the device to and from the approved servicer, but may take longer depending on repairs required to the device. Our technical support team will contact you when the service has been completed.

We’ll handle your data securely, we won’t hold on to your data any longer than necessary, and only ask for information needed as detailed in this service. For more details please see our Privacy Notice