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OUR SERVICES

CUSTOMISATION SERVICES FOR THE HOME

If you’ve got something specific in mind that you just can’t find, our customisation services give you the freedom to create exactly what you’re looking for. Design your own sofa, pick the fabric and legs for dining chairs and bedsteads,  or colourmatch rugs and carpets in just a few simple steps.

Design your own sofa

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Available online or in our shops, you can personalise your sofa by customising the details

Step 1: Choose your shape

Select a sofa from our Design Your Own collection

Step 2: Choose your fabric

We have over 350 to choose from, and you can order up to 5 swatches free of charge

Step 3: Select leg

Choose which finish you’d like for the leg

If you're in a hurry, you can opt for a fabric that enables us to deliver your sofa within 7 days. Others may take longer, but that information will be clearly shown

For tips on finding the right sofas for your home and measuring up, see our sofas and chairs buying guide

Design your own dining chairs

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Available to order in our shops, our handmade chairs are built in northern Italy using traditional materials and sustainably sourced wood

Step 1: Shape and style

Pick a shape from 5 styles then select dark stained, light stained or grey wooden legs

Step 2: Fabric or leather

Choose from our range of 70 fabrics and leathers. You could create  a more eclectic look with a variety of finishes rather than having a set of identical chairs.

Step 3: Price and ordering

Check the price band on the swatch ticket against your chair shape to discover the total cost, then talk to us to place your order and arrange delivery. We’ll deliver your chairs to your home within 6-10 weeks.

Tip: To see all the available shape and style options, look out for the models with the 'customised' tickets, or choose a chair from the plinth display. Use the swatch hangers next to them to see the available fabrics.

Bedsteads and headboards

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Whether you’re looking for a bedstead or a headboard, all of our designs are available in double, kingsize and super kingsize.

Step 1: Shape and style
Select your favourite bedstead or headboard from one of 3 designs

Step 2: Fabric
Choose from our range of 50 fabrics

Step 3: Leg
For Royale II and Kingsley bedsteads, pick a leg colour in Natural, Antique or Dark

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Nautral

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Antique

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Dark Wood

Colour unlimited carpets

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Bring us a sample of the colour you’d like and we’ll match it in in beautiful New Zealand wool.

Step 1: Style

Choose your carpet quality from 7 different styles. We'll give you neutral colour samples to take home so you can decide.

Twist and velvet 80% wool, 20% nylon

Saxony 100% wool

Shaggy 100% wool can also be bound into beautiful rugs

Step 2: Colour

Bring us an item, fabric or swatch and we'll match the colour and order your free hand-dyed sample, which will arrive within 10 days. You can order up to 3.

Step 3: Measure and order

Once you’re happy with the colour, we’ll measure up, estimate and order your custom-dyed carpet or rug, which will be ready in around 4 weeks.

Tip

The minimum order is 10 square metres, and we can make carpets of any width, up to 7 metres wide. Prices range from £65 to £115 per square metre, all made using the finest 2-ply yarns.

Colourbox rug service

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Pick the colour palette for one of our bestselling rugs.

Step 1: Design your rug

Choose from over 70 designs, select your colour palette and preview your chosen design before it's made up

Step 2: View artwork and colours

Our supplier will send you artwork and colour tufts, then work with you to create up to 3 rounds, each with 8 colours. After this, each additional round produced is £25. Colour matching is available if your can't find the right shade.

Step 3: Approve your rug

When you are 100% happy and have given us a signed copy of the artwork letter, production will proceed. Your handmade rug will be delivered in around 10 weeks from the date the order is placed.

Tip

A standard rug of 183 x 122cm would cost £390 irrespective of the design selected, using a maximum of eight colours per design. None of the designs currently use more colours than this.

Mix it furniture

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Choose pieces from the Mix It collection to create the ideal layout for your living room.

A simple low storage piece with floating shelves is perfect for smaller spaces, while an entire media unit for speakers and consoles makes an eye-catching focal point in bigger rooms.

Step 1: Choose your shape

Decide which cabinets and doors you’d like

Step 2: Choose your handles

Select from wood or metal

Step 3: Choose your interior accessories

Pick your preferred shelves, drawers and storage solutions

Step 4: Complete your order

Talk to a partner for an estimate, advice or to order

Easigrass

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Easigrass’ award-winning artificial lawn offers lush, low-maintenance grass all year round - say goodbye to dirty feet or muddy paws.


Grass types

Mayfair V Yarn:

  • Resilient and durable

  • Ideal for children, pets or areas where there’s high footfall

Chelsea:

  • The softest and most realistic artificial lawn available in the UK

  • Perfect for balconies, terraces or areas with low-to-medium footfall

Belgravia:

  • An attractive, luxury and dense Easigrass

  • Good all-rounder for families


Installing Easigrass

Step 1: 

Easigrass remove your old lawn and put in a full stone foundation. It can also be installed directly onto decking, paving or any hard surface.

Step 2:

A membrane is then placed down to stop any weeds; if you have a climbing frame or trampoline Easigrass can insert a shock pad layer for extra safety.

Step 3:

Your chosen Easigrass is then installed by an experienced fitting team.


Installing

To view samples of each grass type, please visit the outdoor living department in your local John Lewis (except Knight & Lee, St Pancras International and Heathrow).

You can also call Easigrass' dedicated John Lewis customer line 02088 434 184 to arrange a free estimate.