John Lewis service guide for worktops

JOHN LEWIS & PARTNERS and WAITROSE & PARTNERS

JOINT LOYALTY MEMBERSHIP SCHEME

Welcome to our new loyalty scheme

Here's everything you need to know about becoming a member of our new scheme. We do hope you'll join us.

See full terms and conditions here.

Questions you may have

Question Answer
Who do I contact if I have a query about my membership? Please contact the dedicated joint membership team on 0203 932 4697, or email mymembership@johnlewis.co.uk
Why have I been invited to join this? As a member of both existing loyalty schemes, you have been invited to join the joint membership.
Do I have to be a member of both my John Lewis and myWaitrose to be a member of the joint loyalty scheme? The joint membership is only available to customers who are part of the trial and are already members of my John Lewis and myWaitrose.
Do I still get the same rewards? The joint membership card brings together all the benefits of my John Lewis and myWaitrose.
Will I get a physical card? You'll receive access to a digital card, however you can request a physical card by signing in to your johnlewis.com account and visiting the my John Lewis | myWaitrose area.
Will I get a key fob? If you request a physical card, you will also receive two key fobs. You can do this by signing in to your johnlewis.com account and visiting the my John Lewis | myWaitrose area.
What do I do with my old my John Lewis digital card? If you are using the John Lewis App please update to the latest version and sign in to access your new digital card. If you have saved your old my John Lewis card to Apple Wallet please open the Wallet App from your unlocked screen, find your my John Lewis card, tap 'i', then tap 'Remove Pass'.
Can I add this to my digital wallet? If you have an Apple iPhone you can add your card to Apple Wallet. You'll find the Add to Wallet button in your Welcome email. This feature is currently only available on iOS. If you have an Android phone you can access your card via the John Lewis app, or in your Account area on jo
How do I change my address? Sign in to your johnlewis.com account, tap 'My Details' then 'Contact Details'. Then scroll down to update your Contact Address. We will use this Contact Address to contact you about my John Lewis and myWaitrose rewards. Updating your address on Waitrose.com will not update your Contact Address for your joint membership card.
How do I get a replacement card? Sign in to your johnlewis.com account, visit the loyalty section, and then click to request a plastic membership card.
What new benefits am I going to receive? We'll email you more details shortly.
How long do I have to wait for a physical card/fob? Your plastic card should be with you in 7-10 working days.
Will I still get my John Lewis and Waitrose vouchers as I do now? Yes.
Is the new number automatically associated with my online accounts? Your new membership number will be automatically associated to both your johnlewis.com and waitrose.com accounts
Do I need the app? You may wish to download the iOS or Android John Lewis App to access your membership card on your phone. Go to App Store or Google Play on your smartphone to download.
Am I allowed to share my new card with a friend and family members? This card is exclusively for you.
Can I manage my membership on waitrose.com? No, please visit johnlewis.com
I can’t use the Quick Check handset with my digital card Partners in branch will be able to release the Quick Check handset for you.
  Characteristics Heat resistance Wear resistance Templating required? Warranty
Laminate A durable, all round and affordable worktop
that's easy to clean. Available in a large range
of attractive colours and finishes.		 Up to 180°C Does not scratch easily No 10 years
Maia A stylish and durable solid surface worktop,
with seamless joins and a silky smooth finish.
Designed to have the appearance of stone
at an affordable price. Available in a wide range of colours.		 Up to 190°C Highly durable. Scratches can be polished out No 10 years
Quartz A hardwearing and easy maintenance quartz composite.
Available in 23 colours		 We advise using trivets Highly resistant to chipping and scratching Yes 5 years
Corian A subtle blend of natural minerals and clear acrylic,
Corian can be moulded and bent to give
a seamless finish.  Comes in over 40 colours.		 We advise using trivets Highly durable. Scratches can be
removed using light abrasion		 Yes 10 years
Minerva An easy to clean, pre-fabricated 25mm acrylic
worktop with imperceptible joints. Available in
a range of attractive neutral colours and finishes		 Up to 180°C Highly durable. Stain-resistant and inpenetrable
to dust, dirt and bacteria		 No 10 years
Glass Toughened glass available in a choice of 55 colours. Up to 400°C Highly durable. Scratches can be polished out Yes 10 years
Wood FSC-certified wood, available in 7 hardwood
species and 5 finishes.		 We advise using trivets Supplied with an oiled finish to protect the surface No 5 years
Granite Natural granite is available in a choice of 27 colours.
Each work surface is unique with its own individual
colours and markings		 Up to 200°C Hardwearing durable surface Yes 15 years
Bamboo Sustainably-sourced bamboo, available in
4 colours and 3 edge details		 Always use trivets Supplied with an oiled finish to protect the surface No 5 years
Lapitec Lapitec’s composition is 100% mineral and is similar to
granite but with a tight, structure similar to porcelain		 Up to 250°C Highly durable, resistant to UV light, acids,
alkalis, abrasion, scratches and everyday wear and tear		 Yes 10 years