We no longer accept Clearpay as a payment method. For return or exchange information, please see the FAQs below.
Clearpay is unregulated credit. Use responsibly. T&Cs & late fees apply. clearpay.co.uk/terms. UK Resident. 18+.
How do I return or exchange an item purchased with Clearpay?
Items purchased with Clearpay follow our standard return process. Please note, refunds for Clearpay purchases will be refunded from johnlewis.com to Clearpay. We cannot provide an exchange or cash refund. When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until John Lewis has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay. You can view the details by logging in to your Clearpay account.