Simply want to sell your old device?
Here's how it works:
Prefer to trade in your device in store?
Here's how it works:
Bring in your device, unlocked and cleared of data
Get a quote for your old device with help from a Partner
Hand over your device to be assessed and arrange trade-in payment for a later date
Want to trade in your device alongside a purchase?
Here's how it works:
Start now
Browse devices that are eligible to purchase at the same time you trade in
Trade-in FAQs
About the John Lewis trade-in service
How do I sell my device?
Selling your device has never been easier. To find out your trade-in value, fill out your details on our trade-in page. You’ll then need to answer some questions about the condition of your device before receiving a quote value. Then we’ll tell you how you can send it to us.
What happens to my device after trade-in?
Responsible reuse is the guiding principle of John Lewis trade-in. Once it's received by Likewize, your device will be assessed, securely data wiped, cleaned and polished in preparation for resale. In some cases, they may need a full refurbishment to bring it back to working order. Any devices that are beyond repair, are responsibly recycled to minimise environmental impact.
Why should I sell my device with John Lewis instead of eBay?
When you sell your phone to us, you’re guaranteed to sell it, which is different from an open market source like eBay. Providing your details are correct, we’ll pay the quoted value with your preferred payment method and we don’t charge a commission for selling to us. And we make sure your device is securely data wiped before reselling. If you’re unable to securely data wipe, we’ll destroy data bearing parts and responsibly recycle all components.
Can I trade in my console?
Yes, you can trade in your game consoles with us
What type of devices can be traded in?
We accept mobile phones, tablets, consoles, MacBooks or wearables.
Can I sell a damaged device?
We accept them! Even if we can't offer monetary value, we'll recycle your device.
Can I sell multiple devices at once?
While you can sell all your tech devices with John Lewis, we do require separate orders for each item. Don't worry, though – our user-friendly platform makes it easy to create multiple orders efficiently. Simply start with one device, complete the process, and then initiate a new order for your next trade in.
Can I trade in my device in a John Lewis shop?
Yes, you can trade in your device at a John Lewis store. Just visit your nearest store and have a conversation with one of our partners who can provide a quote for your old device. Use our store finder to locate your nearest branch.
Who are Likewize?
Likewize are the selected trade-in partner of John Lewis. They are specialists in device processing and decide the best reuse route for your old device. Likewize operate upgrade and trade-in programs globally, as well as offering device protection, support and repair capability.
What is CheckMEND?
CheckMEND is the world's most comprehensive independent device checking system. It checks devices against a global database of lost or stolen devices. Every device received by Likewize will be tested through CheckMEND. If a device has a red flag within CheckMEND, it will be quarantined. Likewize are unable to make payment for devices whilst a red flag is active. In some instances, there will be a genuine reason for the red flag – you can contact CheckMEND and if they are able to resolve the red flag, Likewize will retest the device.
What is an IMEI number?
This is a unique 15-digit number given to every mobile phone which can be used to check information including country of origin, manufacturer and model number. To find the IMEI number, type *#06# on your phone.
Sending your device
How do I send my device to John Lewis?
There are two options available to you. We can send you a prepaid envelope for you to pop your device into and send back to us. Alternatively, you can print the label off yourself and send it using your own packaging. Both options will require you to go to a post office. We recommend asking for a proof of postage for your records and paying for signed postage on devices with higher value.
How should I prepare my device before sending it off?
Make sure all your data has been saved and backed up. You should remove all security features such as iCloud and Google Lock, remove all PINS and factory reset your device so that we can process your trade-in promptly. We also accept network locked devices and do not offer less for them. Please also make sure your device is fully charged.
What happens if my device is damaged or lost during shipping?
Your device is covered up to a maximum value of £100 using the Likewize free postage label. If you have chosen to print your own postage label, please make sure you package your device adequately to prevent damage in transit. If you need to raise a damage claim, please contact our customer service team at support@trade-in.johnlewis.com
Do I need to send in any accessories with my trade-in?
Accessories are not needed – we only need the device itself. Any accessories we do receive cannot be returned.
Payment information
How long does it take to receive my trade-in payment?
Trade-in payments are paid by BACS and we usually make payment within a few days. Once your device has been inspected we’ll email you with payment details.
What are the payment options?
We can make a BACS payment straight into your bank account or you can opt to receive a John Lewis gift card for the value of your trade-in .
How long is my quote valid for?
Your quote is valid for 14 days. If you need a little more time, you can request a 7-day extension by emailing us at support@trade-in.johnlewis.com. If we receive your device after your quote expires, you’ll receive a revised offer based on the current mobile trade-in value.
Will I always receive the quoted value?
If the device is in the same condition as stated on your initial order and we have received it within 14 days, you’ll receive the full quoted value. However, if the condition of the device differs from what was included in your order, we’ll revise the trade-in offer we made. Should we revise the trade-in offer, we’ll email you to explain why – you can then choose to accept the new value or have your device back free of charge.
Who do I contact if I haven't received my payout?
If you haven’t received payout for your trade-in, or have any other questions, please contact us at support@trade-in.johnlewis.com
Will you return my device?
If for any reason your trade-in quote changes, we’ll notify you by email with the details. If you change your mind, you can request for your device to be returned free of charge.
How do I remove my icloud from my device?
Follow these steps to remove your account:
For iOS 15 and above
1. Tap ‘Settings’ > [your name]
2. Scroll down and tap ‘Sign Out’
3. Enter your Apple ID password and tap ‘Turn Off’
4. Go back to Settings
5. Tap ‘Transfer’ or ‘Reset [Device]’ > Erase All Content and Settings
For IOS 14 and below
1. Tap ‘Settings’ > [your name]
2. Scroll down and tap ‘Sign Out’
3. Enter your Apple ID password and tap ‘Turn Off’
4. Go back to Settings
5. Tap General > Reset > Erase All Content and Settings
How do I remove my Google account from my device?
1. Open your phone's Settings app
2. Tap ‘Passwords and accounts’. If you don't see 'Accounts', tap ‘Users and accounts’
3. Under ‘Accounts for’, tap the account that you want to remove and then 'Remove account'
4. To confirm, tap ‘Remove account’ and then ‘OK’
5. If this is the only Google account on the phone, you'll need to enter your phone's pattern, PIN or password for security
Support
Need further support or assistance?
Contact us on support@trade-in.johnlewis.com or call us on 0203 696 7302
Why you should trade in
Done with your old device?
If it’s in good shape, we’ll help it go to a new owner and prevent more electronic waste into landfills. If not, we’ll send it to our recycling partner, so we can save more precious materials and take less from the earth.
