John Lewis & Partners, Brent Cross

WE'RE OPEN

Keeping you and our Partners safe is still our priority, so we've made some changes to our shops and services.

Find out more about shopping with us

Address

Brent Cross Shopping Centre London NW4 3FL

Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.

Phone number

If you're calling about an existing order, please have your order number ready.

call 020 8202 6535

Opening hours this week

Mon: 10:00 - 20:00
Tues: 10:00 - 20:00
Wed: 10:00 - 20:00
Thurs: 10:00 - 20:00
Fri: 10:00 - 20:00
Sat: 09:30 - 19:00
Sun*: 12:00 - 18:00

* Browsing from 11.30

Shop directions Shop directions

Back to our shops

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

Find out more

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

Discover Now

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

how can you prepare for visiting our stores?

Please wear a face covering while in our shop*
Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
You can check stock availability at your local shop on our app before you arrive. Download our app
my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021 Read our returns policy
We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home

Store Guide

Our departments, facilities and services

FLOOR 1

Departments

Bath & Bed Linen

Bathroom Accessories

Carpets & Flooring

Curtains & Blinds

Decorative Home Accessories

Door Mats & Furniture

Electrical Appliances

Fitted Kitchens

Furnishing Fabrics & Cushions

Gift Food

Kitchen & Tableware

Lighting

Menswear

Men's Shoes

Silverware, China & Glass

Facilities & services

Home Design Service

Customer Collection

Personal Styling (men)

FLOOR 2

Departments

Baby & Childrenswear

Beauty & Fragrance

Haberdashery

Handbags & Leather Goods

Home Storage

Hosiery

Jewellery & Watches

Lingerie, Nightwear & Swimwear

Nursery

Personal Care

Schoolwear & Children's Shoes

Sunglasses

Toys & Children's Books

Women’s Accessories & Shoes

Womenswear

Facilities & services

Benefit Brow Bar

Children's Shoe Fitting

Elemis Spa Pod

Lingerie Fitting

Nursery Advice

Personal Styling

The Style Studio

FLOOR 3

Departments

Audio, TV & Technology

Beds & Bedroom Furniture

Cameras

Christmas Shop (seasonal)

Furniture

Garden Furniture (seasonal)

Mobile Phones

Pictures, Frames, Mirrors & Clocks

The Clearance Room

Travel Goods

Stationery

Facilities & services

Bureau de Change

Gift Wrapping Service

Lost Property

Parents’ Room

The Place to Eat

Tax Free Shopping

Technical Support

Toilets (wheelchair accessible)

Planning on visiting us in-store? If you're a my John Lewis member, we're giving you an exclusive chance to trial our new booking system and skip the queue when you visit any John Lewis & Partners Brent Cross, Horsham or Kingston until Saturday 19 September.

Simply click the link below to book your visit at a time that's convenient for you, and on the day present your booking confirmation to a Partner at the door to gain instant access to our shop.

Book your shop visit Book your shop visit