John Lewis & Partners, Brent Cross
Address
Brent Cross Shopping Centre London NW4 3FL
Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.
Phone number
If you're calling about an existing order, please have your order number ready.
call 020 8202 6535Opening hours this week
- Mon*
- 10:00 - 20:00
- Tues
- 10:00 - 20:00
- Wed
- 10:00 - 20:00
- Thurs
- 10:00 - 20:00
- Fri
- 10:00 - 20:00
- Sat
- 09:30 - 19:00
- Sun**
- 12:00 - 18:00
WHAT'S ON
Discover events and experiences at your nearest John Lewis & Partners
THE PLACE TO EAT
For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day
how can you prepare for visiting our stores?
- Please wear a face covering while in our shop*
- Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
- You can check stock availability at your local shop on our app before you arrive. Download our app
- my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
- For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
- We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021 Read our returns policy
- We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
- If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home
Store Guide
Our departments, facilities and services
FLOOR 1
Departments
Bath & Bed Linen
Bathroom Accessories
Carpets & Flooring
Curtains & Blinds
Decorative Home Accessories
Door Mats & Furniture
Electrical Appliances
Fitted Kitchens
Furnishing Fabrics & Cushions
Gift Food
Kitchen & Tableware
Lighting
Menswear
Men's Shoes
Silverware, China & Glass
Facilities & services
Home Design Service
Customer Collection
Personal Styling (men)
FLOOR 2
Departments
Baby & Childrenswear
Beauty & Fragrance
Haberdashery
Handbags & Leather Goods
Home Storage
Hosiery
Jewellery & Watches
Lingerie, Nightwear & Swimwear
Nursery
Personal Care
Schoolwear & Children's Shoes
Sunglasses
Toys & Children's Books
Women’s Accessories & Shoes
Womenswear
Facilities & services
Benefit Brow Bar
Children's Shoe Fitting
Elemis Spa Pod
Lingerie Fitting
Nursery Advice
Personal Styling
The Style Studio
FLOOR 3
Departments
Audio, TV & Technology
Beds & Bedroom Furniture
Cameras
Christmas Shop (seasonal)
Furniture
Garden Furniture (seasonal)
Mobile Phones
Pictures, Frames, Mirrors & Clocks
The Clearance Room
Travel Goods
Stationery
Facilities & services
Bureau de Change
Gift Wrapping Service
Lost Property
Parents’ Room
The Place to Eat
Tax Free Shopping
Technical Support
Toilets (wheelchair accessible)
Planning on visiting us in-store? If you're a my John Lewis member, we're giving you an exclusive chance to trial our new booking system and skip the queue when you visit any John Lewis & Partners Brent Cross, Horsham or Kingston until Saturday 19 September.
Simply click the link below to book your visit at a time that's convenient for you, and on the day present your booking confirmation to a Partner at the door to gain instant access to our shop.
FREQUENTLY ASKED QUESTIONS
All the latest Coronavirus (COVID-19) information for our customers
Our Shops & Services
Delivery
Click & Collect
Returns
THE PLACE TO EAT
For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day
THE PLACE TO EAT
For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day
OTHER SERVICES
Fitted Bedrooms
We’ll design your personal haven with well-planned storage
Floor 1
Fitted Flooring
Our flooring estimating service is free, plus we can fit and take care of the upheaval too
Floor 1
Furnishing & Fabrics
Our customisation services give you the freedom to create
Floor 1
Home Design Service
Our Home Design Stylists can help you create a look you'll love to come home to
Floor 1
Nursery Advice
Our Nursery Partners can help you at every step of the way with our two free services
Floor 2
Children's Shoe Fitting
Our trained fitters will help measure your child’s feet and advise you on style and fit
Floor 2
* (Bank Holiday Hours: 10:00 to 20:00)
** (Open for browsing from 11:30)