John Lewis & Partners, Cambridge
SHOPPING WITH US SAFELY
Find out what to expect when you shop with us, and what you can do to stay safe
As we start to think about Christmas and ticking off those wish lists, we want to reassure you that Partner and customer safety remains our absolute priority. Watch this short video to learn about how you can shop safely with us, the quietest times to shop and the services that you can enjoy.
Thank you for helping us help everyone
"Welcome to Cambridge. We’re delighted to have our services available to you again, including The Place to Eat on the third floor and Bureau De Change in the basement. We’re also really excited about our beautiful Christmas Shop on the second floor and we’re looking forward to helping you pick out those special gifts and decorations. There are so many new things to show you, so we hope to see you very soon!"
DOMINIC JOYCE
Partner & Head of Branch
Address
Grand Arcade 10 Downing Street Cambridge CB2 3DS
Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.
Phone number
If you're calling about an existing order, please have your order number ready.
call 01223 361 292Opening hours this week
- Mon*
- 09:00 - 18:00
- Tues
- 09:00 - 18:00
- Wed
- 09:00 - 18:00
- Thurs
- 09:00 - 18:00
- Fri
- 09:00 - 18:00
- Sat
- 09:00 - 18:00
- Sun**
- 11:00 - 17:00
how can you prepare for visiting our stores?
- Please wear a face covering while in our shop*
- Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
- You can check stock availability at your local shop on our app before you arrive. Download our app
- my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
- For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
- We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021 Read our returns policy
- We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
- If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home
Collections from our Trumpington service building:
40 Hauxton Road,
Cambridge,
CB2 9FT
Store Guide
Our departments, facilities and services
LOWER GROUND FLOOR
Departments
Baby & Childrenswear
Luggage & Travel Accessories
Menswear
Nursery
Schoolwear & Children’s Shoes
Sports
Facilities & services
All Things Baby Advice
Bureau de Change
Customer Collections
Customer Service
Tax Free Shopping
Gift Wrapping Service
Lost Property
Partnership Card
Parents Room
GROUND FLOOR
Departments
Beauty & Fragrance
Candles
Clothescare
Electrical Appliances
Gifts & Gift Food
Kitchenware & Table Linen
Silverware, China & Glass
Stationery
Facilities & services
Beauty Society
Clarins Skin Spa
Elemis Spa Pod
Nespresso Boutique
FLOOR 1
Departments
Haberdashery
Handbags & Leather Goods
Jewellery & Watches
Lingerie, Nightwear & Swimwear
Sunglasses
Womenswear
Facilities & services
Personal Styling & Style Studio
Toilet (wheelchair accessible)
FLOOR 2
Departments
Audio, TV & Technology
Bathroom Accessories
Carpets & Flooring
Christmas Shop (seasonal)
Curtains & Blinds
Furnishing Fabrics
Garden Furniture (seasonal)
Lighting
Pictures, Frames & Mirrors
Facilities & services
Baby Changing
Home Design Service
Toilets (wheelchair accessible)
FLOOR 3
Departments
Beds & Bedroom Furniture
Fitted Kitchens
Furniture
Facilities & services
Espresso Bar
Baby Changing
Toilets (wheelchair accessible)
VIRTUAL SERVICES & Experiences
Expert advice and inspiration, whenever you need it
We've been with you every step of the way for 155 years. Which is why we've been exploring how to keep bringing you the services you know and love, as well as new ways to get inspired. Think expert live talks from specialist Partners, virtual appointments, interactive masterclasses and more - live in your home.
Virtual Home Design appointments
Our Home Design Stylists are here to show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.
Virtual Personal Styling appointments
Our Stylists are on hand to help you make the most of your wardrobe and identify the key pieces you’re missing.
Virtual Nursery Advice appointments
One of our Nursery Advisors will answer your questions and find the right products for your child.
FREQUENTLY ASKED QUESTIONS
All the latest Coronavirus (COVID-19) information for our customers
Our Shops & Services
Delivery
Click & Collect
Returns
QUALITY STREET-CHOOSE YOU FLAVOURS
Visit the personalisation station, customise your tin and fill it with your personal favourites.
WHAT'S ON
Discover events and experiences at your nearest John Lewis & Partners
The Beauty Society
Our impartial Beauty Guides will take you on a journey through our array of brands to find the product - or experience you’ve been searching for. Find out more
Floor G
OTHER SERVICES
Home Design Service
Our Home Design Stylists can help you create a look you'll love to come home to
Floor 2
Gift List
Whatever the celebration, help friends and family mark it with a special gift.
Floor LG
Fitted Kitchens
We can help you plan and create your perfect kitchen
Floor 3
Nursery Advice
Our Nursery Partners can help you at every step of the way with our two free services
Floor LG
Espresso Bar
For a perfect pick-me-up with freshly-ground coffee and light snacks
Floor 3
Personal Styling
Style that starts with you. Our Personal Stylists can help you find looks that work
Floor 1
*In line with Government legislation, John Lewis Partnership expects all partners and customers (less those with valid medical reasons) to wear a face covering when in our shops.
* (Bank Holiday Hours - 10:00 to 18:00)
** Open for Browsing from 10:30