John Lewis & Partners, Cardiff

CHRISTMAS IN STORE Christmas arrives in our shop from 18 OctoberChristmas arrives in our shops on 18 October
Christmas in store- from the 18th October

Address

The Hayes Cardiff CF10 1EG

Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.

Phone number

If you're calling about an existing order, please have your order number ready.

call 02920 536 000

Opening hours this week

Mon*
09:30 - 18:00
Tues
09:30 - 18:00
Wed
09:30 - 18:00
Thurs
09:30 - 20:00
Fri
09:30 - 18:00
Sat
09:00 - 19:00
Sun**
11:00 - 17:00

* (Bank Holiday Hours: 09:30 to 18:00)

** (Open for browsing from 10:30)

how can you prepare for visiting our stores?

 

  • Please wear a face covering while in our shop*
  • Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
  • You can check stock availability at your local shop on our app before you arrive. Download our app
  • my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
  • For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
  • We’ve extended our returns period just for the festive season. Any gift bought between 8 October and 24 December 2020 can be returned up until 28 January 2021  Read our returns policy
  • We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
  • If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home

Store Guide

Our departments, facilities and services

GROUND FLOOR/ LLAWR GWAELOD

Departments/ ADRANNAU

Beauty/Harddwch

Clothes Care/Gofal Dillad

Decorative Accessories/Ategolion Addurnol

Electricals/Nwyddau Trydanol

Fitted Kitchens/Ceginau Wedi’u Gosod

Gift Food/Rhoddion Bwyd

Kitchenware/Llestri Cegin

Men’s Accessories & Shoes/Ategolion ac Esgidiau Dynion

Menswear/Dillad Dynion

Stationery/Deunydd Ysgrifennu

Tableware/Llestri Bwrdd

Facilities & services/CYFLEUSTERAU A GWASANAETHAU

The Beauty Society

Cash Machine (next to down escalator)/Peiriant Arian Parod (Wrth ymyl grisiau symudol i lawr)

Customer Collections/Casgliadau Cwsmeriaid

Elemis Spa Pod

Toilets (wheelchair accessible)/Toiledau (Hygyrch i Gadeiriau Olwyn)

FLOOR 1/LLAWR 1

Departments/ ADRANNAU

Haberdashery

Jewellery & Watches/Gemwaith ag Oriorau

Lingerie

Sunglasses/Sbectol Haul

Travel/Teithio

Women’s Accessories & Shoes/Ategolion ac Esgidiau Menywod

Womenswear/Dillad Menywod

 

Facilities & services/CYFLEUSTERAU A GWASANAETHAU

Bureau de Change

Benugo Cafe

Customer Services/Gwasanaethau Cwsmer

Gift Wrapping Service/Gwasanaeth Lapio Rhoddion

John Lewis Opticians/Optegwyr John Lewis

Kuoni Travel

Personal Styling & The Style Studio/Steilio Personol a The Style Studio

The CAFE by BENUGO

Toilets (wheelchair accessible)/Toiledau (Hygyrch i Gadeiriau Olwyn)

FLOOR 2/LLAWR 2

Departments/ ADRANNAU

Bathroom Accessories/Ategolion Ystafell Ymolchi

Bed & Bath Linen/Lliain Gwely a Baddon

Beds & Bedroom Furniture/Beds & Bedroom FurnitureDodrefn Gwelyau ac Ystafell Wely

Blinds/Bleindiau

Carpets, Rugs & Flooring/Carpedi, Rygiau a Lloriau

* Christmas Shop (*Seasonal)/Siop Nadolig (Tymhorol)

Decorating/Addurno

Furniture/Dodrefn

Home Furnishings/Dodrefn Cartref

Lighting/Goleuadau

* Outdoor Living (*Seasonal)/Byw yn yr Awyr Agored (Tymhorol)

Facilities & services/CYFLEUSTERAU A GWASANAETHAU

Home Design Service/Gwasanaeth Dylunio Cartref

Toilets (wheelchair accessible)/Toiledau (Hygyrch i Gadeiriau Olwyn)

FLOOR 3/LLAWR 3

Departments/ ADRANNAU

Audio, TV & Technology/Sain, Teledu a Thechnoleg

Childrenswear & Shoes/Dillad Plant ac Esgidiau

Nursery/Meithrinfa

Sports/Chwaraeon

Toys/Teganau

Facilities & services/CYFLEUSTERAU A GWASANAETHAU

Nursery Advice/Cyngor Meithrin

Parents' Room/Ystafell Rhieni

Technical Support/Cymorth Technegol

The Place to Eat/Bwyty The Place To Eat

Toilets (wheelchair accessible)/Toilets (Wheelchair Accessible)Toiledau (Hygyrch i Gadeiriau Olwyn)

FREQUENTLY ASKED QUESTIONS

All the latest Coronavirus (COVID-19) information for our customers

Our Shops & Services

Delivery

Click & Collect

Returns

DOUBLE POINTS WITH PARTNERSHIP CARD

Book your next adventure through Kuoni Travel 20 December - 28 February and receive double points on your Partnership Card*. Book online or visit here. *Representative 18.9% APR (variable)

Kuoni Maldives
Kuoni Maldives
What's On

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

The Beauty Society

The Beauty Society

Our impartial Beauty Guides will take you on a journey through our array of brands to find the product - or experience you’ve been searching for. Find out more

Floor G

OTHER SERVICES

Opticians

We offer the personal advice, latest frame ranges and specialist attention your eyes deserve

Floor 1

Gift List

Whatever the celebration, help friends and family mark it with a special gift. 

Floor 1

Benugo Cafe

Serving delicious breakfasts, lunches, afternoon teas and everything in between

Floor 1

Kuoni

Find your faraway place from over 80 destinations with the travel experts

Floor 1

Nursery Advice

Our Nursery Partners can help you at every step of the way with our two free services

Floor 3

Personal Styling

Style that starts with you. Our Personal Stylists can help you find looks that work

Floor 1