John Lewis & Partners, Cardiff

JOHN LEWIS & PARTNERS CARDIFF IS NOW OPEN

Reopening our shops with your safety in mind
David Donovan Partner & Head of Branch

WELCOMING YOU BACK

"Firstly, I hope you and your loved ones are keeping safe and well. Since we closed our doors in March we've been supporting our local Waitrose branches but I'm delighted to say, the time has come for us to reopen our doors and welcome you back. We're so looking forward to seeing you on Monday 13 July, where our priority will be to keep you and our Partners safe - Cardiff, we've missed you!"

DAVID DONOVAN

Green Line

Partner & Head of Branch

Address

The Hayes Cardiff CF10 1EG

Our calls are handled by our Contact Centre – if you wish to speak to an in-store Partner it’s best to visit the shop.

Phone number

If you're calling about an existing order, please have your order number ready.

call 02920 536 000

Opening hours this week

Mon
10:00 - 19:00
Tues
10:00 - 19:00
Wed
10:00 - 19:00
Thurs
10:00 - 19:00
Fri
10:00 - 19:00
Sat
09:00 - 19:00
Sun
11:00 - 17:00

What will be open or closed in the shop and how can I prepare?

Open

  • All of our usual shopping departments will be open, but there will be new measures in place to ensure your safety. For example, if you're trying on sunglasses a Partner will clean them before and after each use.
  • Click & Collect is still available
  • Customer service desks and gift wrapping will still be open. Our Customer support, Welcome desks and Experience desks are also open
  • Opticians will open with new operating procedures, however, eye tests will only be available for emergencies
  • Our lifts will also be open but they will be limited to 1 lift per person, or household
  • Toilet and baby changing facilities will be available and cleaned regularly
  • Benugo Cafe (Takeaway only)
  • Bureau de change


Temporarily closed

  • Fitting rooms, but items can be returned up to 35 days after purchase
  • Close-contact in-store services such as beauty, personal styling appointments, home design services, and nursery advice services. Book virtual appointment
  • In-store events aren't taking place at the moment, but you can sign up to our virtual events and experiences. See our Virtual Event page for more information.
  • The Place to Eat
  • my John Lewis BeautyCycle scheme


How to prepare

  • Please wear a face covering while in our shop*
  • Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
  • You can check stock availability at your local shop on our app before you arrive. Download our app
  • my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
  • For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
  • For returns, we will honour unwanted purchases that were made in our shops, on or after 18 February 2020, for up to 35 days from when the individual shop reopens that you wish to return to.  Read our returns policy
  • We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
  • If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home

MAKING SHOPPING WITH US SIMPLE AND SAFE

Keeping Your Distance

KEEPING YOUR DISTANCE

Help us keep everyone safe by keeping a 2-metre distance from customers and Partners when you're in the shop. We’ve added new signage to help guide you and we ask that you shop alone where possible. Some seating areas may also be closed, there will be signage where appropriate.

You May Need to Queue

LIMITING THE NUMBER OF CUSTOMERS

To help us all follow social distancing guidelines, we’ll limit the number of customers in the shop at one time, so you may have to queue to enter. Customer service hosts will be on hand to ensure we welcome you into the shop as quickly as it’s safe to do so.

Enhanced Cleaning

ENHANCED CLEANING

We’ve enhanced cleaning practices, including sanitising baskets after every use and regular cleaning of touch points around our shops. We’ll also be providing hand sanitiser at entrances and around the store for you to use.

Payments & Collections

PAYMENTS AND COLLECTIONS

We’ve installed protective screens at key points around the shop, including tills and customer service desks. We encourage you to pay by card and we’ve increased our contactless payment limit to £45.
There will also be designated till points where you can collect online orders.

Our Partners Are Here to Help

OUR PARTNERS ARE HERE TO HELP

Our Partners will be on hand to provide guidance around the store. They might be wearing PPE - each Partner has the option to wear this if they wish to. If you have any questions or feedback on your experience, don’t hesitate to chat to one of them.

Our Services

OUR SERVICES

So that we can implement social distancing safely, some of our usual services are currently unavailable. The Place to Eat and other in-store restaurants will also remain closed. 

NEW: FREE VIRTUAL SERVICES

We’re working on bringing more services and experiences to you.

Virtual Home Design appointments

Our Home Design Stylists are here to show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.

Personal Styling

Virtual Personal Styling appointments

Our Stylists are on hand to help you make the most of your wardrobe and identify the key pieces you’re missing.

Virtual Nursery Advice appointments

One of our Nursery Advisors will answer your questions and find the right products for your child.

FREQUENTLY ASKED QUESTIONS

All the latest Coronavirus (COVID-19) information for our customers

Our Shops & Services

Delivery

Click & Collect

Returns

DOUBLE POINTS WITH PARTNERSHIP CARD

Book your next adventure through Kuoni Travel 20 December - 28 February and receive double points on your Partnership Card*. Book online or visit here. *Representative 18.9% APR (variable)

Kuoni Maldives
Kuoni Maldives
What's On

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

WHAT'S ON

Discover events and experiences at your nearest John Lewis & Partners

THE PLACE TO EAT

For hot meals, light snacks, cakes and refreshing drinks for all the family, served throughout the day

The Beauty Society

The Beauty Society

Our impartial Beauty Guides will take you on a journey through our array of brands to find the product - or experience you’ve been searching for. Find out more

Floor G

OTHER SERVICES

Opticians

We offer the personal advice, latest frame ranges and specialist attention your eyes deserve

Floor 1

Gift List

Whatever the celebration, help friends and family mark it with a special gift. 

Floor 1

Benugo Cafe

Serving delicious breakfasts, lunches, afternoon teas and everything in between

Floor 1

Kuoni

Find your faraway place from over 80 destinations with the travel experts

Floor 1

Nursery Advice

Our Nursery Partners can help you at every step of the way with our two free services

Floor 3

Personal Styling

Style that starts with you. Our Personal Stylists can help you find looks that work

Floor 1

*In line with Government legislation, John Lewis Partnership expects all customers (less those with valid medical reasons) to wear a face covering when in our shops. 

The safety and wellbeing of customers and Partners is our highest priority and, to support this, we will be providing disposable face masks (for a limited period of time) to those customers who do not have one available and wish to wear one.   John Lewis Partnership does not accept any liability as a consequence of providing these face masks. 

Cookies on JohnLewis.com

We use cookies on our websites. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies, please see our cookies policy.

close