John Lewis & Partners, Cribbs Causeway

Open

• All of our usual shopping departments will be open, but there will be new measures in place to ensure your safety. For example, if you're trying on sunglasses a Partner will clean them before and after each use.
  
• Click & Collect is still available
  
• Customer service desks and gift wrapping will still be open. Our Customer support, Welcome desks and Experience desks are also open
  
• Opticians will open with new operating procedures, however, eye tests will only be available for emergencies
  
• Our lifts will also be open but they will be limited to 1 lift per person, or household
  
• Toilet and baby changing facilities will be available and cleaned regularly
  

Temporarily closed

• Fitting rooms, but items can be returned up to 35 days after purchase
  
• Close-contact in-store services such as beauty, personal styling appointments, home design services, and nursery advice services. Book virtual appointment
• In-store events aren't taking place at the moment, but you can sign up to our virtual events and experiences. See our Virtual Event page for more information.
  
• The Place to Eat and other in-store restaurants
  
• my John Lewis BeautyCycle scheme
  
• Bureau de change
  

How to prepare

• Vulnerable customers will be fast-tracked through the queue, please speak to a Customer service host at our entrance
  
• You can check stock availability at your local shop on our app before you arrive. Download our app
• my John Lewis members can use our website or app to scan your card at the till and your in-store receipts will be saved in the Kitchen Drawer for access at any time. Join now
• For problems with an electrical item, you can save yourself a visit and receive aftersales support. Book a repair service, or check on an existing repair by calling our technical support team on 0330 123 0106
• For returns, we will honour unwanted purchases that were made in our shops, on or after 18 February 2020, for up to 35 days from when the individual shop reopens that you wish to return to.  Read our returns policy
• We'll have a drop box for online returns. Please speak to a Partner at the door for help using this returns method. You can use the box if you’re returning an online purchase, a parcel that's less than 20cm thickness x 45cm width, items that are unwanted and in perfect condition only. See our FAQ page for more information.
  
• If you are showing any Coronavirus symptoms, please follow Government guidance and stay at home